Bank of America

I don’t bank with BofA (Thank God), but have stopped by here a handful of times because a friend of mine banks with them and I’ll end up tagging along. I used to bank with them back in the 90’s, but closed my accounts with them due to a laundry list of issues. I’ve been with Wells Fargo ever since and haven’t looked back.
Every time I come to this branch, it only reinforces the fact that I made the right decision to leave Bank of America.
— always a long wait here.always. tellers seem to have no sense of urgency at all and just seem to mosey along.
— They don’t even pipe in the muzak or whatever it is here. As you approach the window, you can hear they have like a $ 20 boombox playing light rock tunes of the 80’s or something of the like. lol Can’t afford to play the muzak here? lol
— cashiers weren’t rude, but looked miserable. The customer service at any of my Wells Fargo or Chase locations is infinitely better.
Not that I was even considering leaving Wells Fargo or Chase, but every trip here underscores the thought that I’m glad I left Bank of America all those years ago.
Just don’t do it.
2 stars.
You can experience much better somewhere else.

***Yelp Challenge 2016 14/​100***
Setting an appointment up here doesn’t mean anything. I always find my self waiting to speak to someone. The people that work there are really nice and I think need to set up the online appointment to give them more time to work with clients.

I’ve been a customer for over 15 years. I come here because it’s close to work. Every time it’s the same scenario… Over 30 minutes in line, line to the door, ONLY TWO TELLERS! Horrible service from the greeter. I wish this wouldn’t happen every time I come!!! Thinking Wells Fargo down the way might be earning my business thanks to this location.

Worst bank ever. Standing in line for 30 mins or more most of the time. No sense of urgency at all. There is always 2 tellers working with a line out to the door. Awful.

Bank of America is the worst bank ever. They sneak in fees anyway they can and have only 1 or 2 tellers at the window at all times. Zero stars for me

This branch is absolutely awful!!! The tellers are friendly, but I have NEVER been to this location and not have had to wait in extremely long lines (emphasis on extreme and long). It doesn’t matter if it’s 9am, 12 noon or 3 in the afternoon. There are always a lack of bank tellers at this location. Dear Bank of America, please hire more employees!!!

How many people have to be waiting in line for over 20 minutes before you open another teller line? Meanwhile, you have not one, but two greeters standing around doing basically nothing trying to look busy. Every single time I have to go into this branch, regardless of the time of day, I wait at least 15 minutes. I have banked here for 20 years, but my patience is wearing thin. Maybe they should start serving lunch while people wait so it would not take up the entire break!

I’m pretty new with this bank so when I was trying to deposit a check and was in a rush and doesn’t have time to fall in line, BRIONNE asked me if she can help me so I told her I need to deposit a check. She then helped me and directed me how to deposit using the ATM outside under 100 degrees summer heat. Good customer service BRIONNE!

I come to this location all the times at least 3 times a week and not once have I been helped within 10 mins the line for Teller is always ridiculous can’t wait to move to a different area to where I don’t have to deal with this bank. Closing account ASAP

This is seriously the absolute worst bank to go to at any time during any day of the week. They are extremely short staffed and it takes a minimum of 20 mins just to see a teller. I recommend going to a different branch!

This bank is the worst I ever been at… the manager is really mean he don’t have any customer service he won’t even say hello … He’s name is CRISTOPHER DAVENPORT he’s black guy and I I’m Mexican so provably he is racist or he is just really rude and have bad attitude like 3 times I’m been there and all the 3 times he was there been soo rude! Anyway don’t go there u will be very mad and disappointed !!!

Every time I come to this branch I’m annoyed by the lack of tellers and employees. Twice I’ve walked out without completing my transaction. They are always understaffed and expect 1 – 2 tellers to take care of the 15+ people in line. Its no wonder that when you finally get to the teller they looked annoyed and are hating their jobs. They have 7 windows but only bother to use 2 max… why not use the other 5? I ask the teller why there is only 2 people working (I always get a different teller) and the response is always the same. «I’m sorry we are just understaffed». So in the end this branch has been understaffed for 2 years so far. Its sad.

I need a way to rate the whole organization! Twice my wife has tried opening an acct (business then personal) and both times she gets a check mailed back to her saying they closed accts because of rules of theirs. No check systems, no bad credit and NO EXPLAINATION in the branch or with customer care. I think I’m fed up with these guys and will close my accts from business to personal. Plus… The tellers at this branch seem to hate life.

If there was negative stars they would get them. 2 times I entered the bank to make a rather large deposit.
Had to leave both times after waiting 20 minutes. 2 tellers to 20 plus clients.
It’s an absolute joke they are staffed so poorly.
Almost an hour of my day wasted and $ still isn’t in the bank.

I’ve been banking with BofA for a while now and have yet to be impressed. They continue to disappoint me with there lack of communication and never have enough staff to keep up with the flow of customers. Fuck you BofA, I will be looking for another bank to handle all my personal business!!!

Don’t go to Celeste Caday (teller), she hates her job; horrible service.
I came from a commercial banking back ground, I never knew it takes 25 min when depositing at the merchant window (no cash, just checks)
Actually, word to the world, don’t come to this Bank of America, in fact don’t bank at BOA

The service is terrible and I think I may have been DISCRIMINATED today by the bank manager. I very upset and confused, or maybe I should show up in suit and tie I may get better treatment. I came in to cash a check from a real estate flip and I was told by the manager that my id’s were not valid. Let me ask you Ms. Manager how is it that an ID from the department of homeland security not valid in your system. By the way the branch on Blue Diamond told me you did not know what you were talking about. Please take more training, my cashiers check and my id’s were just fine at the other location. And you guys wonder why I do not have business. (btw I am a former personal banker of 4 years)

This is one of the bad location branch of BOA. there are always one or two tellers, no more than three! the waiting line always long, just need one transaction need more than 20 mins wait in the line, if you have any other choice, please choose other location

For once in my life I actually got great service. Keith Graham (teller) was very helpful and courteous. I have nothing bad to say about the service I received. It was excellent. Hire more tellers like him.
Usually bofA always gives me problems but not today!
Thank you

Sherryll is my bank lady, she’s got a great personality and a strong handshake. I trust her with all my business. Amazing customer service at this location too. I’m always around, I actually get my nails done in the same plaza too. At Chau’s Nail & Spa so I’m being honest. I’ve been banking here for over 2 years now, love it. :)