Chase Bank

I have had an account with chase for years and have never had any issue. Finally decided to open a joint savings with my husband. Took all of 20 minutes with the banker to open the account. Everyone here is always nice and helpful. The only thing I hate is the parking lot and the drive thru atm is a PITA.

My BF and I finally decided to make the commitment and open a joint checking account for our bills. We booked an appointment with CT, who was highly recommended by friends. He walked us through everything he was doing and answered all of our questions. He made sure that we were comfortable with our decision and even gave us options for future investments. He’s super funny, so it didn’t even feel like we were there long. I would definitely recommend him for your banking needs. Thanks CT, you’re awesome!

I walked in and saw the banker in the first stall on his phone texting. Whatever, no one else was waiting and he wasn’t with a customer so don’t mind. Except when I walked up to the teller to ask for a banker because I had a small quick question and she, no kidding, looked at the time on the computer and goes «well it’s 5:51 and we close at 6 so I don’t know if one is available» are you SERIOUS. Among other reasons, this being the cherry on top, I closed my account.

What bank does not accept cash? Yes, that is right… Chase bank does not accept cash deposits. Why does anyone bank here??? So I go to my mani and get a cashiers check, then use that to deposit into my daughters account at chase… And there is a 24 hr hold on the funds!!! The manager would not even release $ 450.00 to cover her rent. Why does ANYONE bank here!!!

Great local bank. Shelly has taken care of my mortgage needs for several years. She’s the best.

I’m new to this bank. This location is clean, location is great and the staff is very helpful. I am very happy that I have moved to this new bank I already enjoy the environment and vibe far more than my prior bank. Go chase!

Very disappointed in customer service at this location .
Assistant who was helping me Gigi Spollino very mean lady, and not polite at All. Both times she made me feel uncomfortable. Came twice to this location and somehow she was the one who assisted me both times.
After leaving had very bad feelings.
Never coming again.

Only gave one star of because customer service. Closing all accounts. Funny how after over 5 plus years of doing the same transaction they will not allow it now. Will take my business elsewhere!

I have been here numerous times since moving into the neighborhood late last year and I had to bump it up to 5 stars! The people here are always so friendly and helpful and are always smiling!
On top of that, recently one banker made the greatest impression on me. His name is Brandon Garcia. I recently flew my retired mother to Vegas for a visit. She had mentioned that she needed to order checks from Chase, so that they would be there when she flew home in a couple of weeks. Naturally, I took her to my Chase branch in my neighborhood where we were greeted by Brandon. The checks cost somewhere in the neighborhood of $ 18. I wanted to pay this fee for her. Unfortunately, this has to be debited directly out of her account. So I just told my Mom I would give her the money for her to apply to her account. Without hesitation, Brandon gave my Mom his card and told her to call him when it was debited out and that he would reverse the charge for her! Wow!
Let me tell you, I was wildly impressed by this unsolicited act of kindness! Class move by Mr Garcia! Thank you again.
I think I need to make this my primary bank!
…after all, they hooked Mama up!
5 stars!

I usually come to this location when I am pulling through the drive through ATM. On a few occasions the outdoor ATM has been out of order and I have had to use their indoor one. Standard location with good parking and location.

Wow!!! I actually got good service from a bank. Gigi in accounts was very helpful and nice. I got 2 accounts set up with no issues or problems. Thank you Chase bank.

Great bank! Was a member of WaMu until chase bought them out. They let me keep my free checking/​checks that I had from the WaMu days. Have had no issues. Always friendly and helpful service.

had to get a cashiers check. There were three people behind hte tellers counter but only one window open. the line of three people essentially was begging for them to open the other two. The tellers were just chitchatting and that’s what upset me. I had to get a cashiers check with they did with ease, and actually waved the 8 dollar fee, so that was a plus that made it an even A-​ok in my book.

I hardly go inside this Chase location, but I do drive by once in a while to use the ATMs. Not too long ago, they added in a drive thru, which has a pretty annoying layout because you have to enter through an area that isn’t right by the bank and actually looks like the exit. The first time I went to use it, I ended up driving in through the wrong direction and quickly reversed and went all the way around to use the drive through. It also seems to be taking up a lot more space than most other bank drive thrus I’ve seen. Luckily, this isn’t the closest Chase to me, so I don’t have to deal with all the traffic and annoying drive thru very often.

Service is slow. Waiting over 20 minutes to see a banker.