Jiffy Lube

I emailed the address they provided. I will be sure to keep updates so everyone is aware what is going on.

My husband got my oil changed at a jiffy lube near his work (Henderson) and they not only didn’t fill up the fluids — they didn’t put enough oil needed for my specific car type. We called this location and the manager Steven said to come in to this location (near where we live) and he’d handle it. I brought it in today and he was so courteous, helpful and quick. He filled the fluids up and fixed the oil. Amazing customer service. This location will definitely be my go to next time I need my car serviced. Thanks Steven!

What a joke — see my previous post where Jiffy Lube asked me to write and they’d «solve» it.
I did and they didn’t even respond.
What a joke!

I got my oil change back in February 2015. They only offer the expensive ~$ 70 oil change for my Altima saying they only have full synthetic for my car. Three months later I went to get my oil change at Nissan dealership. They said they can’t do the oil change because the previous shop that did the oil change had stripped the screw from the oil pan. Jiffy Lube technician had used a bigger one than the original when screwing it back in. I can’t leave the dealership as they had to order a new oil pan from the factory.
Total cost of oil pan repair ~$ 400.
I went and got an estimate of the repairs and went back to this Jiffy Lube and told them I need to get this rectified/​reimbursed. The person there said the manager is not available. He had me fill out a form which I took a picture.
I left and never heard a single thing from them.
I will not use this Jiffy Lube location, and I will never use any Jiffy Lube location again! They gouge me on each oil change for ~$ 70 a pop and then caused my ~$ 400 repair which they won’t acknowledge! Lousy service!

Hanging with the Vets! This is the best location when it comes to great customer service and knowledge of the services they provide. Thank you Reggie for all of your help this morning and Happy Veterans Day! You are appreciated :)

This place is so expensive and ridiculous. I will not come back here. They charge for tire rotation too. In today’s world with so much competition around at least be nice… Especially with your charges.

Friendly staff, respectful, speedy service!
We shall see how good car runs ;) But I appreciated their friendliness and speediness!

Just moved to this side of town from north side, and gotta say this location did an amazing job. They had me in and out in a timely manor all while dealing with a rude customer. Pulled me aside, noticed I was some what in a hurry to go meet someone while they did the oil change. Told me they would take it from here and call to discuss price and package.
Called about 10 minutes later, gave me the details of packages and price. Told me 15 minutes. Very polite and not to pushy when it came to the up-​sale which I respect.
Got there and the car was done, clean, and driving smooth again. Defiantly will be going there again for next oil change and get a 30% discount on car wash next door. Thanks guys see you again soon.

My wife and I took our cars in to get basic services done. We always come to this location because of the easy, fast, and friendly service. I want to make special mention of the manager, Reginald who was an amazing help to me and my wife. As fellow veterans, we appreciated the story swapping most of all. I’ll always be sure to come back to this location. Thank you!

I swear auto shops are the most awkward places to go to for me. Every time I walk in it has this unwelcoming feeling. Anyways, so I parked and walked up to a door that says welcome and yet you can’t go through that door because it’s not the right way (That’s a pet peeve of mine) So I go around to the entrance and there is a gentleman at the counter scrolling through his phone (assuming he is doing something that has to do w his job) and he isn’t just literally on his phone like that. So, he just stares at me all weird making me feel uncomfortable for a few seconds before even speaking to me. He didn’t even say hello, I spoke first saying that I was there for an oil change. He’s still scrolling through his phone. He’s talking to me like I’m a dude. Telling me that I need to move my car on the base (whatever that meant) lol I figured it out, he said one of his guys would meet me. Then another guy came to me when I pulled up and the first thing he asked was «Have you been here before?» I said «To Jiffy Lube yes, but not this location» he replies with «Just so you know our prices went up» I thought to myself, «Ugh I don’t care, I’m there for an oil change can ya please just get it done or let me know what the price would be when it’s time to pay.» Anyways, I can’t review high because of that kind of service however I come to Jiffy Lube in general because hey get the job done and I never have any issues. At the end of the day that’s all I can ask for.

Showed up an hour before they closed with one other car there. Said they would not have time to do mine before they closed… so not quite a jiffy. I’ve been to a number of locations and have never seen one that can’t do more than one car an hour.

The service manager Reggie was very helpful and was very kind. Staff and service was excellent. Thank you for always taking care of my car!!!

Reginald made my whole day today. I was getting a past due oil change when a young mother and her little boy came in for service after me. Reginald came back in to the waiting area and jovially announced to the young mom that his mother taught him to do be a good man, and he had to let her know that she didn’t need an oil change for at least another 3000 miles based on the inspection and information from her past service. He even checked to see if it needed to be topped off at all before she departed. Young mom was very thankful. Kudos to Reginald for his integrity! It says a lot for a business like Jiffy Lube to have honorable employees like him.

Big thanks to Reggie this morning for prompt and professional customer service. I went to the Jiffy Lube up the street right when they opened and waited 15 minutes and no one even showed up. I decided to come down the street and thankfully Reggie was able to help me out pretty quickly even though he was by himself. Thanks for the great customer service I will be coming to this Jiffy Lube location and not the other one from now on :)

I was the only customer at the time, and service was fast.
That was the only good thing about it.
I pulled up and let the guy know I was there for an oil change and air tire pressure check/​fill. After 10 minutes in the waiting room, the guy comes in and tells me what they are doing and which oil they are putting in my car. I usually get asked everything before its done. I ended up getting charged $ 48 for an oil change and air in my tires. What a rip off! And they are supposed to vacuum the floor of the car with an oil change, and they didn’t even do that.
Don’t go here. You may get ripped off.
I usually only do positive reviews or none, but this one deserves a say.

Not friendly but professional attitude.
Manager lacked a sense of urgency, while one other employee seemed a little overwhelmed.
Service completed in 30 minutes.
Will try other locations to compare.

This location has great customer service! They are fast and efficient. The location is clean. Your car receives free fluid top-off’s in-​between oil changes with them too. They tend to be busy on weekends, so try to get there early or come on a weekday.

Based on past experiences at this Jiffy Lube (Charleston/​Rampart) location, I’ve returned as a repeat customer and am pleased to report the friendly, professional and prompt service still exists. Today was another enjoyable oil change experience here!
Coupons/​Discounts are available, ask!
Clean and comfortable waiting room with TV and A/​C.

Went there today around 4pm. As soon as I pulled up a technician came out and greeted me. I was in and out in 30 minutes and the total was 27 bucks for a basic oil change. All the employees were nice. They cleaned my windows and topped off my fluids. I like that you get 50% off a car wash at Fabulous Freddy’s next door. I was impressed.

I hate going to car places by myself because I always feel like I am going to get ripped off. This was the rare instance where I felt like I could trust the mechanic and he took the time to show me my air filter, show me my belts and explain all the processes to me even though he had a full garage of cars to attend to.
I went in for a high-​mileage oil change plus to see if anything else was going on, and after being treated well and being educated I look forward to returning to this location for future things my car needs. -:)