Midas

Ronnie! Honest! That’s what I loved most about this place! Got a groupon for an oil change and tire rotation. The shop is clean quiet and professional. Again I appreciate Ronnie and his honesty. Will definitely be back !

Went here for the first time because they had an awesome Groupon special. I won’t be returning. The guy that actually did the oil change was nice and got my car in right away but the man in the office didn’t greet me when I walked in, his first words were «groupon code please» (I had made an appt so they knew I had groupon). And then had me sign a receipt and it’d be about 10 minutes. He then walks to the back. We wait in the small but clean area, he then walks back in and says «everything looks good so $ 4.00». Didn’t explain what the $ 4 was for but the receipt said oil filter– that’s fine… But it wouldn’t hurt to say more than two words to a customer. Oil change took longer than most places, and the lack of customer service is why I won’t be returning.

RONNIE, HANK, & FONZI were totally informative and guest service oriented… All my questions were answered with Honesty and there was no pressure or up sell!
RONNIE is credible and professional, HANK & FONZI know their stuff man!!!

I’ve taken my dad’s truck here a few times and they were great in the past but for some reason they decided to overcharge me on work that didn’t need to be done. My Dad recently passed away and I have his truck, with them knowing this they decided to be completely dishonest and overcharge me for work that didn’t need to be done. luckily I got a second and third opinion which saved me a lot of money. They tried to take advantage of someone in a sad situation and now they lost a customer

Ronnie team are awesome. Quick service and they did a curtesy check for me. Gonna get a few things checked out later. I liked the fact that they didn’t try to push other services on me. Thanks for the fast and friendly service!

I’ve been a satisfied return customer to this Midas location for 2 years now. They are a no pressure, no upsale service and if all I want is the cheapest oil change possible, they get it done ASAP. I appreciate the small waiting area with coffee and a strong wifi connection. This allows me to work while I wait and is extremely convenient for me. I’ll keep bringing both vehicles to this location

I’m very upset! They had my truck for 8 hours and didn’t fix the problem! Every time the problem at hand was fixed, they used that as an excuse to make me purchase more product! I’m pissed and it’s worse than when I brought it in! They’re trying to make me look like j don’t know what’s going on! I’m pissed! Never bringing my Engine Trouble here EVER AGAIN! 8! hours they had my truck and never even rotated the tires like we’re supposed to

Ronnie is great super professional and nice. Always come here to get my oil changed, they’ve fixed my lights and every other problem I’ve stumbled into. Never proved me wrong. Totally trust the Midas touch.

I was impressed by the honesty, courtesy and professionalism when I requested to have a tire leak repaired. Although it was obvious they were busy they worked me into their busy schedule in a timely manner. This was as opposed to Big O tires that told me I would have to wait 3 hours, they didn’t take appointments, spit chewing tobacco into a trash can while conversing with me and told me there were no other tire repair places within 5 miles… Midis was in the same parking lot! I’ll go back to Midis at this location… not their competitor.

After having an issue at another Midas store and wrote a review on Google, I was immediately contacted by the owner of This Midas and was asked to bring my car to the Summerlin (W. Charleston) location to have it looked at and repaired… I went in and was met with the nicest bunch of guys! They took no time getting under the hood and realizing what the issue was and scheduling me for the next day, as they had to order the parts. The owner Bob and the manager Ronnie (sp) went above and beyond to get my car repaired properly. There were a couple of minor issues that made the job time consuming, but the guy (didn’t get his name) working on my car got it done and did a wonderful job! Left my car in great condition (no grease or dirty hand prints or shoe marks) I will definitely make this my Midas from now on! Thanks for everything!!! Shawn Cancelli

Great service, friendly and honest. They go over everything with you and let thoroughly explain everything that is going on with your car. Worth every penny for their service. Parts and service prices are very reasonable. Will be taking all my vehicles here from now on!

I stumbled upon this Midas by accident and I’m glad I did. Excellent prices on oil changes of all types and great customer service on top of that. Free WiFi bottled water and coffee add to the experience. And on top of all that I’ve never had to wait long albeit the middle of the week. Trust the Midas Touch.

The store manager is a great guy! He is honest and breaks everything down for you. The store/​garage itself was clean, easy to find location and stocked with water and coffee. The magazines are old, from January 2014 so the reading material is not that great. They do have free wifi though, which helps with the long wait.
Over the phone he told me it would be a total of 30 – 45 minutes. It is now coming on a two hour mark and they informed me that they got the wrong filter — even though I told them the type of car yesterday– and that they had to go run and get one. I would have arranged a ride if I knew it was going to take this long. I was expecting to be able to be back to work by the time my shift started. They do have coffee and water in the waiting area. They have way to many cars to work on and not enough employees. The prices are fare, but make sure you have other arrangements and don’t rely on getting done within the time frame they give you.
A good thing, they did communicate with me and let me know every step of the process and what they were doing… I only wish I could have made other arrangements.

The new guys went above and beyond. Tried to fix the issue before they even charged me or tried to sell me a part. The issue was diagnosed and Gene, shopped the best part for me. But then these guys tripled checked their work and ended up fixing the issue, saving me half the money originally quoted AND they even smogged it for me. Knowing that was my original goal. Lee was friendly, gave me reassurance that my car would be safe. Joe was very knowledgable. And Ronnie gave an excellent follow up call. I would recommend this Auto repair shop!

terrible work bait and switch what can I say! had tires installed manager quoted me a price then changed it when I came in. now I made him stick to the price originally he said tire mounter was broken. after arguing with him then he proceeded to dismantle the wrong tires. took one tire off ruined it that I was planning to keep. Jose the mechanic has a big mouth, like to argue you with customers. I would give them a 0 rating if that was possible there terrible!

Horrible customer service. DO NOT COME HERE. It’s unfortunate because Midas nationwide is pretty good, this happens to be the worst one i have ever experienced.

This was absolutely the worst place I’ve ever gone for an oil change.
They attempted to overcharge me for a basic oil change and did not honor the midas ad. I waited an entire hour and a half for a BASIC OIL CHANGE. Keep in mind I had an appointment and was the only person waiting in the waiting room.
To make matters worth, they tried to sell me over $ 500 worth of services that my car doesn’t even need. Lastly, they didn’t put a sticker in the window for my next oil change. Isn’t that standard?
Overall, HORRIBLE experience and I hope their business fails.

When I received a Groupon Promotion for $ 16 for a complete oil change, my husband and I brought our 1997 Sable LS car for the oil change. The manager at that time did not say anything to us about anything unusual with the oil change.
That changed when we arrived home and had a frantic call telling us we must return immediately as we had a cracked oil pan and they «think they saw an oil leak» as we were leaving. We chatted for a few minutes and I said I would get back to him later as I could not return right then.
We checked under the car in the garage, by putting a sheet of paper under the car and surprise, no leak! I had asked the manager how much it would cost to fix the car earlier and he said about $ 349! We did not return. About two months later, we did notice oil leaking. We went to our usual mechanic MT AUTO REPAIR and they kept the car overnight. Lo and behold, MIDAS never removed the previous seal or gasket, but put on a new one and NOPE, no cracked oil pan either. I then notified the Nevada State DMV compliance division and had an inspector go out to MIDAS. All I know is they made good the price of the Groupon coupon and paid me for the MT Repair charges of $ 32.00 However, I will NEVER ever go to another MIDAS again. I also contacted Contact 13 and was on their «contact 13» on TV for this story.
My advice, stay away from this store and go to MT Auto Repair. I know that I have never had a problem with their repairs.

I have been a loyal customer of Midas at the above address for years. Everything I have had done on my auto is done there because i trust, appreciate and value the
work of the mechanics and their knowledge of their profession and efficiency in finding and solving auto problems is exceptional. However, I have been extremely impressed with Vince, the mgr., who is at the top of the pyramid of Midas Muffler Service for me. He is the main reason, I keep coming back because of his sincere, interest, knowledge and customer service in how to best serve his customer’s and my needs. This mgr. is rare. I applaud him and trust him with the knowledge of guiding my car to well running order again!
Bravo to Midas for employing Vince and the other fine employees who serve my needs so well.
Sincerely, Gary T. Nassif’

The most unprofessional mechanic I’ve ever been to, chain or otherwise. Completely unknowledgeable, and tried to scam me out of $ 110 to turn off the warning lights on my dash!
I spent 3 hours here getting an alignment this morning. During my needlessly-​long wait, the manager of this particular branch called (among others):
— His wife, to discuss personal family issues and to baby-​talk his young son
— His mother, to discuss more personal extended family issues and plans
— A half-​dozen other Midas stores to talk with their managers about business matters I had no business knowing (like personal details about who he planned to fire in the coming weeks and why, and how not-​busy he was today)
These are not things I need to know. These are not things that any professional person would or should discuss in front of customers!
I went in with a severe misalignment on my Jeep having hit a rut off-​roading over the weekend. I explained that I had an ’07 Grand Cherokee and that I needed to see if I could get an alignment to fix it, or if I needed parts replaced. When I was describing my issues (which included the Brake Assist and Traction Control dash lights being activated) the manager stopped me and spent a nearly 2 full minutes talking back and forth with one of his mechanics about how neither of them was sure they’d be able to fix it there, how they weren’t sure even what was wrong, and where they could send me instead. In the end, the manager told me he’d take a look at it so we pulled it in. Midas does the free inspection thing but I was curious about this guy, so I asked what that covered. The visual inspection was free but he’d charge me an hour’s labor to even READ the computer codes triggering those dash lights! Roger that, pull it in and take a visual look.
He came back 45 minutes later and told me they could fix it with just an alignment but it would max out my adjustment. That’s fine, works for now I have upgraded parts coming soon anyway for the whole front-​end. No word was given on what was damaged and when I asked he said he didn’t know (my guess is tie-​rod, but he wouldn’t confirm) and finding out specifically would cost more and wasn’t covered in just the visual inspection. Roger that, give it the alignment.
After waiting another 2 hours and change the alignment was finished and he said the alignment cost $ 90, and my total was $ 260. «Whoa whoa whoa,» I said, «what’s all the other cost?» Oh it’s to go through and reset all the codes in the computer and turn off the dash lights. I told him not to do that, to do the alignment only and I’d deal with the dash lights. He said okay, and that he was wrong about the alignment it was actually $ 140. Really? After I refused to pay over $ 100 to turn off some lights that will reset themselves if the alignment is done properly, the alignment magically increases in price by $ 50? Roger that, $ 140 isn’t unheard of for an alignment, and I thought $ 90 was a pretty good price to start with, but the timing on this one was suspect. Severely suspect.
Icing on the cake: my Jeep pulls around and I get my key, go out and a piece of equipment is sitting in my passenger seat. ON TOP OF MY DRY CLEANING. I didn’t notice that it had gotten my white shirt dirty at the time but I took the piece back in to him and left. Luckily, the shirt is headed TO the dry cleaning, so I was going to be paying to have it washed already anyway. The invoice I have says that my tires were inflated to 33 PSI during the whole process and that’s definitely false. My sensors tell me they’re at 25 – 27 PSI, just like they were when I dropped it off. Oh, and those dash lights they wanted to charge me over $ 100 to get cleared really did clear themselves, just like I knew they would. What a scam.
This place is a joke! The staff is a joke, the management is a joke, and the quality of work and knowledge here is SEVERELY lacking. Caveat emptor.