The Coffee Bean & Tea Leaf

I seriously love the vibe in this coffee shop!!! They greet every single person walking in the door and ask you how things are going once you get to the counter. My Monday was a usual one but the positive vibe here is so infectious! I found myself saying hello and good morning to everyone as I left! I love it!

Super duper customer service!!! I wish I could remember the names of the employees that helped me. I went on Tuesday, June 7 around noon. The gentleman that helped me was tall with dark hair. The other person that helped was a younger girl, early twenties maybe.
I had never been to a Coffee Bean before. I ordered the drinks, including a frozen drink for my niece who was waiting at home. Right after I ordered, I realized I had to make another stop that would take a while. So I told the gentleman that had taken the order that I would have to cancel the frozen drink because it would melt. I started apologizing and he stopped me and said I could simply come back after running my errands and they’d make the drink then. I was surprised he was so accomodating.
So I came back about an hour and a half later. There was a different person at the register so I started to explain. She stopped me, smiled, and said no problem, I didn’t even have to show my receipt. The man that had originally helped me came out from the back, smiled and waved at me, and said something to the girl, who was already making the drink.
I got the drink, and I thanked him for the great service and promised I’d leave a positive review on Unilocal.It’s those little things that matter. He made my life just a tiny bit easier and more pleasant that day.
P. S. The frozen iced Chai he recommended was really good. I usually go only to Starbucks for iced Chai.

Amazing customer service! All employees were very friendly and paid attention to detail. I have never received such great service at a coffee shop and I will definitely be a return customer! Keep up the great work!!!

water on chairs!!! napkins everywhere, I love coffee bean but I think it is the first place I visit that is not clean at all.

So excited to have CBTL this close to our new home, I can walk here and love that!
Very busy here on Sunday morning, but once it was our turn the coffee was made quickly and tasted great.
I always go with a ultimate extreme blended mocha and it was just perfect.
The white mocha is also fantastic, all around good quality and flavors.
Service is very nice, store clean with plenty of seating.
I’m such I will be back all the time from now on!

The team at this store is the best! All very friendly, good customer services and Patrick, the manager, is always on hand for a witty smile. Great place.

Stopped in today to grab a quick iced coffee. The staff at the register and barista were very friendly and were easy to engage in conversation. The iced coffee tasted okay, and I liked that they use crushed ice instead of cubes. I put cream and sugar in the iced coffee and it balanced pretty well.
The location and the staff were highlights for me. The coffee was probably on par with Starbucks, but better than Peet’s.

This place has gotten worse as the years go by. Why do I keep punishing myself by getting coffee here every time I get my haircut? Maybe next time I’ll remember to stop off somewhere else beforehand. Someone else wrote the baristas are efficient and quick. Maybe the reviewer didn’t realize this CBTL is on El Toro, and they were actually writing the compliments for a different location. I only say this because they have been RIDICULOUSLY slow the last few times. And, this is with only one person ordering in front of me! Two times ago it took me 15 minutes to get in and out — with only one person in front of me. This last time at least 10 minutes. I’m not ordering anything with 10+ ingredients either, just a plain latte… No flavors, no frills! How can they be this slow?
Also, I understand «upsell». But let’s keep that limited to upselling soy milk, flavors, etc. Those things customers can’t see and maybe need to be suggested. Don’t ask me if I want a bear claw or muffin! Oh, you mean do I want to purchase one of these things in this HUGE glass window right next to me? If I wanted one of them I would have asked. EVERY TIME I get asked!!! Just like they keep asking, «For here or to go?» Why? Enough already!
Lastly, I was completely disappointed in the sincerity level of the employees. If you’re going to welcome someone into your business then mean it. If you don’t mean it and it’s just the «routine» then stop. The associate taking the 10 minutes to make my drink half heartedly said «Welcome» to people entering two times while I was waiting. No smile and no glance in that direction. Just a blank stare straight ahead. It was like, «I HEAR DOOR OPEN AND BELL RING, MUST SAY WELCOME.» Disappointed!

I am a CBTL fan and I’ve been to a LOT of stores for my Ice Blended drink but this is my favorite location. The baristas are not only efficient and quick but they are very helpful. I wanted to create my own Ice Blended at home and the barista last night was very willing to show me how to make one. He gave me very detailed instructions on it which i totally appreciate.

4.5 stars to this location of the popular chain.
I stopped in to grab some canisters of tea. We really like their tea so I decided to stop and get some to keep our cupboard stocked while I was in this plaza. The tea display is right inside the main door and the teas are clearly labeled with descriptions.
I also decided to order a chocolate croissant and a mocha. They have a good number of tables indoors and a large patio. I stayed inside where there seemed to be several regulars who were sitting & reading papers and chatting amongst themselves and with the staff.
The croissant was fresh and had a good-​sized filling of dark chocolate. The mocha was one of the most perfect mochas I can remember enjoying, served at a perfect temperature with equally bold flavors of chocolate and coffee.
While the woman at the register had the personality of Eeyore, the barista was bubbling with enthusiasm, making sure she greeted everyone who came through the door and kidding around with customers. She even brought my mocha out to my table and asked if I wanted a fork for my croissant. Great customer service!

Not gluten-​free !
Came back on Monday this week, wanting a hot holiday drink. Having celiac, I asked if the drinks were gluten-​free. The barista answered that other than straight coffee/​tea, all their drinks using powders have gluten. Ack !!!
*sigh* guess I’m stuck making my own drinks…

Great coffee, Staff is good, Rachel is awesome — good customer service with a great smile!

Ove this location. Staff always have good suggestions of how to add to/​create your own custom drink flavors which are prrfect every time.

Nicest staff! I usually loathe big box coffee purveyors but not here. They really do a great job of keeping a local feel. They take pride in their coffee, and how they make it. I probably have not had better tasting iced coffees or iced drinks anywhere. From Berkeley to New York. And the staff are always willing to go above and beyond any special requests and even recommend some pretty awesome tips.

Friendliest service of any CBTL I’ve been to and I’ve been to A LOT. I didn’t catch her name but Tuesday nigtbaround 7:30om there was a young blonde woman working who was probably THE MOST friendly, informative, helpful and courteous person I’ve met in a service industry. Thanks to her I was able to get my buy two get one deal that night. I wish I knew when she worked, she was so down to earth and helpful I’d come everyday just to get coffee from her and tip!!!
Good job guys!
Negative one star for the dark haired girls who aren’t so welcoming and only seem to want to barknorders at you three times before you even have a chance to get up and get to the counter for your drink.

Absolutely adore everyone that works here! I come in every morning and they always remember my drink & name. Such an awesome team, and the coffee of course is amazing!

No long line like when you go into Sbucks. I was warmly greeted and it felt genuine. Barista brought around my warmed up coffee cake instead of just hollering «coffee cake ready!» Nice touch.
Coffee cake is super yummy! I just got a regular coffee-​nothing special, is nice and hot.
Will be coming back.

Lovely friendly and helpful staff and great coffee as usual. I’ll will go there again. keep up the good job!

Warm, friendly, helpful, WONDERFUL customer service from Bonnie (I think that’s her name, wasn’t wearing my glasses so I couldn’t make out her name tag — brown hair, glasses, black tribal earrings/​plugs).
Iced Orchard Peach green tea with passion fruit sweetener is amazing!!!

On my way home from psychical therapy I picked up an iced tea lemonade from here since I had a gift card. It wasn’t until I got to my car that I realized the drink tasted really off. It had a aftertaste of sunscreen. It was horrible. I only drank a few sips and then stopped fearing there was something nasty in my drink. Later in the afternoon when my Mom came home she tasted my «iced tea lemonade» and threw it out. We both knew there was something wrong with it. I wanted to give this place only one star, but the employee’s there were nice at least. Next time though, I’m stopping at Starbucks on the way home for my iced tea lemonade, not Coffee Bean.