T-Mobile

Lake Forest, Estados Unidos

2.9

Aberto agora

20 avaliações

Aceita Cartões de Crédito

Contatos

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Telefone
+1 949-707-5915
Site:
clickserve.dartsearch.net
Endereço:
23645 El Toro Rd Ste D & E, Lake Forest, CA, 92630
Paradas e estações próximas de transporte público:
2.7 kmOCTA
Categorias:
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Informações sobre o negócio

Aceita cartões de crédito
Sim
Estacionamento
Propriedade Privada
Estacionamento para bicicletas
Sim
Aces. Cadeira de Rodas
Sim

Hoje

Hoje 9:00 – 20:00
Aberto agora
Horário local (Lake Forest) 14:47 sexta-feira, 29 de novembro de 2024

Horário de funcionamento

segunda-feira 9:00 – 20:00
terça-feira 9:00 – 20:00
quarta-feira 9:00 – 20:00
quinta-feira 9:00 – 20:00
sexta-feira 9:00 – 20:00
sábado 9:00 – 20:00
domingo 11:00 – 19:00

Locais relacionados

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20 avaliações para T-Mobile

Não exige registro
Classificação do local: 5
Mission Viejo, CA
The employee ALAN was extremely helpful, not only explaining the instructions of the new phone, transferring all data (when in the past it was not easy to do), but patiently going through the different options… Extremely thorough; employees like ALAN are why I have been with them over 20 years! Thank you!
Classificação do local: 1
Laguna Hills, CA
Can to get my girlfriend a new phone because she broke her old one and also get my refund for switching over from sprint. The guy was more than happy to sell her a new phone but told me to call 611 for my refund. Thanks for all your help and great customer service –_​– couldn’t even get his name
All it says on the receipt is sales rep #3 518 713
Classificação do local: 5
Lake Forest, CA
Wanted to report that Saul Ramirez took care of my new business account from start too finish. He was very helpful, knowledgeable, and a pleasure to do business with. He has followed up with me and even took the support to another level by helping me via email why I was out of town.
I highly recommend you look for Saul if you decide to check out the T-​Mobile store in the Lake Forest, El Toro area.
Thanks again Saul!
Classificação do local: 5
Lake Forest, CA
This T-​Mobile store is amazing great customer service, the wait is not long always happy to come specially because the person that always helps me (Ivette) has a smile on her face and always finds a solution.
Classificação do local: 1
Mission Viejo, CA
I went to this store to purchase the iPhone 6s Plus, but they were out of stock, so the gentleman recommended the jump on demand, so I got the iPhone 6s (not the plus) and put down $ 225 and taxes, he said once the iPhone 6s Plus comes into stock I can trade it in at no additional fees upfront, ZERO DOLLARS, NO TAXES, NO UPGRADE FEES ETC., however I would have to pay $ 4 additional per month because I’m getting a bigger phone which I was ok with. Well today they have the 6S plus in stock and I’m so excited to get my iPhone… They even told me its absolutely $ 0 when I walked into the store. Well I didn’t end up getting the phone I wanted because they wanted an additional $ 225 upfront! WTF!!! I’m so irritated! DO NOT GET «jump on demand» If I knew this when I first joined that plan, I would have never chosen jump on demand. This is BS. Now I’m stuck paying monthly for a phone I do not want! Thanks!
Classificação do local: 1
Lake Forest, CA
Went here twice in the last few weeks. I was not impressed with the customer service although it was miles above their online support. The biggest thing that bothers me is I went in to buy a new phone. The woman who helped me told me that if I ordered it last Wednesday when I was there, the phone would reach my house by Friday. I’m lowering this reviews stars by the number of business days late the phone will be from when she said it would arrive at my house. The current estimate is Wednesday according to UPS. Had she told the truth, I would have come in last Friday when they had the phone back in stock and would have been happier. But at this point lying to a customer for an immediate sale is dishonest and manipulative. I’m not into that kind of sales and this place treats customers that way. They lied to me for a sale, you should watch out for that too.
Classificação do local: 1
Lake Forest, CA
Employee Alan had told me when I bought my iPhone 6 2 weeks ago that the 6s wasent in stock and told me to just get the 6 and he’ll switch it out for the 6s for no additional charge. I go in today to exchange it and he tells me that i have to pay another down payment of $ 192. This company is fucking fraud I’m going to sell this phone and switch to Verizon I’d recommend the same for anyone else.
Classificação do local: 1
Mission Viejo, CA
DO NOT buy any accessories from this store! Why would you buy something 3 times more expensive than online when the quality is not even better and there is no customer service!
I purchased a car charger and it’s not working anymore. I returned it to the store and they didn’t do anything about it since its purchased more than 30 days ago.
Classificação do local: 5
El Toro, CA
Giovanni was the guy who helped me out!
He was absolutely amazing, helpful, friendly, personable and just and overall easy talker! I never felt like he was trying to up sell me on anything, and we even cracked up at the re-​cams dinosaur holder! HA!
I have NEVER had issues with T-​mobile, they have always had the highest customer service, and care about fixing the problem!
I love this store in specific.
Giovanni If you are reading this, it’s Alyssa the girl with the HTC 8 and chatting about the recap with you yesterday! You are AMAZING, keep up the fabulous work.
If Giovanni’s boss is reading, don’t let him go. He is incredible, amazing customer service, and incredible patience! :D
Classificação do local: 2
Huntington Beach, CA
Really bad customer service. Purchased a new phone at a different location. 10 hours later there was a defect on the screen. We came to this location for help and the girl with bird tattoos on her arms was not helpful and very rude. We left within 5 minutes. We didn’t want the stress from this situation and went to another store. What happened to good old fashioned customer service?
Classificação do local: 5
Santa Ana, CA
Came in to upgrade my phone since I dropped it and the screen went black :(. Vanessa helped me and she was amazing. So patient and nice, even though I was the last customer and the store was closed, I didn’t feel rushed or as if she didn’t want to help. Great customer service.
Classificação do local: 5
Newport Beach, CA
Came to this location last night because my mom lives nearby. Luis was a doll. He helped me transfer two lines, buy two phones and get us all dialed in. He was very courteous and professional. My mom’s contacts didn’t come through, but that’s my fault for not checking it better before I left. I recommend working with him. He also gave us each a rose because it was Mom’s Day.
On another note, they play the WORST music in there at a high volume. UGH.
Classificação do local: 1
Coto De Caza, CA
Went there to check why one of my phone #“s hadn’t xfered over. The person who assisted me was helpful & stated in 2 hrs the # would be xfered. Then I asked him a question regarding how I retrieve my voicemail, his answer was the same way you did with your other phone. I found that funny… How did he know what type of phone I had before if I didn’t purchase my new phone at that location? Found him to be rude do to the fact I wasn’t purchasing anything. He couldn’t take the extra time to walk me through the steps. Would have been nice if he went that extra mile.
Yes! I figured out how to set up & retrieve my voicemail today.
It is now Friday & the # still hasn’t xfered.
Classificação do local: 5
Garden Grove, CA
Giovanny was amazing! He ran a bunch of tests to figure out what was wrong with my phone and fixed it right away! He showed me options for phone cases and screen protectors and even put them on for me! He have me his card in case I need anything else. This location is far from my house but would return here because of his awesome service! Thank you.
Classificação do local: 1
Lake Forest, CA
I have a 9 line family plan going on with T Mobile since years. Never had any problem in Costa Mesa, Tustin, Irvine stores.
I recently moved to Lake Forest and visited this store for adding a new line.
They were not helpful at all. Changed me twice for a new $ 17 starter kit and wont resolve the issue.
Asked for supervisor but she wont talk. Looks like she don’t talk to Asians.
Associate (Brandon) lied that they will issue a credit which never reflected on account.
Called up customer service next day and got the issue resolved in 1 min. Credit reflected while on the call with Cust Care.
This store is not the last resort to keep my plan going.
Classificação do local: 1
Mission Viejo, CA
It’s kind of pathetic you launch a new phone for the Galaxy Note 4 and you have no cases no accessories well you’ve got the screen protector but what do you do I’d like to protect my phone from drops can’t seem to find it at the Samsung store either in the mission mall
Classificação do local: 1
Rancho Santa Margarita, CA
The worst service ever. They’re nice to you when they want to sell you a new phone or sign you up. They’re horrible with the existing customers, they work on a commission. AVOID this location!!!
Classificação do local: 5
Lake Forest, CA
After AT&T raised my on-​contract family plan $ 100/​mo, we went here to look at options – there were several. Rick (manager) and Yvette were very nice and patient and worked with us to get a great deal. The store was busy, but service was quick, and the store is nice and clean with many cool accessories. Had places to sit, too. Thanks for taking care of us!
Classificação do local: 1
Lake Forest, CA
I went in to check on my Account I have for my Dad. I spoke to a very arrogant unpleasant Corey Riley who was supposed to be the manager. He was very short with me, would not fully answer my questions. Had to go home and do my own research online.
Classificação do local: 5
Irvine, CA
Needed to activate my new phone & a guy named Juan helped me. He was super friendly & helped me really fast. He offered me the different options so I can choose the best deal. Now my phone is working perfectly!
PS. The starter kit here is cheaper than best buy!