Wells Fargo Bank

Wait in line, need to verify check… Done, you have to wait in line again. Guess why I’m no longer a Wells Fargo custome?

where’d they find these sorry bank tellers? one of them went in the back and came out with a drink in the middle of my visit, the gay guy. when im standing in line there’s someone in the middle of all the tellers starring at me. what do they think im gonna rob their bank? idiots. then there’s the rude tellers who try to sign you up for crap.

Seems like all the associated here woukd rather sit and talk rather than help anyone and when you do see a bank teller, they refuse to help you unless you have an account with them. They also would rather take breaks than to get the line down. I will never bank with this financial institution. Horrible customer service, never going here again

*URGENT*
I have been a WF customer for years. A few years ago I decided to geta «safe deposit box» at this location. This is a secured box that is leased yearly for a fixed rate. You check in, sign a form and are escorted into the back. About a year or so ago the teller that helped me did NOT check my I.d. I was flabbergasted. I brought it to her attention and she apologized. I was pretty shocked but human error does happen no body is perfect. As a reminder I asked if I could leave a note on my check in form, since its used everytime you go back there. She said fine, I wrote in HUGE BLOCK LETTERS AND HIGH LIGHTED IT IN MORE THAN ONCE PLACE «CHECK I. D» -” PLEASE ASK FOR I. D”. This past Thursday I went into the branch to access my box the lady that helped me (don’t know her name) ignored my existence, asked for my first name, didn’t bother with the last had me check in, walked me back there– finished my transaction all WITHOUT CHECKING MY I,.D
IT WAS CLEARLY WRITTEN AND HIGHLIGHTED, I only went along to see if she would ask me but she DIDNT AT ALL. I had a word with the manager and I do plan on calling the corporate office because this is UNACCEPTABLE. My items are safer in my trunk! AGAIN, SHE COMPLETED A BANK TRANSACTION WITHOUT CHECKING MY I. D OR ASKING FOR MY LAST NAME or ssn or anything.

After being a client of Wells Fargo Grossmont Center for 30-​plus years, I had an issue I tried to resolve with this bank. I met with a staff member who promised to call me back and didn’t bother until I finally tracked him down several days later, I then met with the bank ?“Manager”, told her my problem, she too promised to look into it, and call me back. She didn’t bother to call back either. This culminates a series of issues I’ve dealt with in the past, silly mishandling of items, and failing to follow through. As an MBA with many years in management and finance, I am appalled. There appears to be an utter indifference to time frames, commitments, and customer service. I don’t need cookies or coffee or upholstered furniture, I need a clean, crisp banking relationship with people who do what they promise to do. I will definitely be changing banks – there must be something better out there.

I had a bad experience before that led me to close my account. when I went back to cash a check, I was helped quickly by a teller than offered the opportunity to reopen an account. I said yes and was helped by Rashiki. She did such a good job that I ended up calling later that day to ask for her supervisor and told her how wonderful of an experience I had in reopening my account and the great customer service skills I had from Rashiki. She was very professional, friendly and made me feel like I had known her for years. Thank God they have reps like her.

So let me start off by saying until today I hated Wells Fargo and the only reason I have them is for my mortgage; however, this branch is wonderful. They’re super friendly open at 9 on Saturday and just so helpful this is now the only branch I will go to. I highly recommend the people here hopefully the rest of the branches hire staff like this just a great experience.

Usually I have no problem with any WF branch I walk into to do normal bank stuff, but I did NOT appreciate the service I received at this particular branch today. Wish I remembered the tellers name, but she seemed really rude about a «counterfeit» $ 100 bill I asked change for like I was the one who made it or something. She was even about to confiscate my money and didn’t explain why! Just threw the bill in her drawer till I asked what was going on, then didn’t even apologize in the end when she was wrong all along after she asked her co-​workers for their opinions. All she did was explain to me the consequences of counterfeit money, what would happen step-​by-​step. Like calm down! It just would’ve been nice to hear an apology after she gave me a mini heart attack.

Lets be honest, banks tend to get a bad rap for a plethora of reasons. They take your money, they hustle you into getting credit cards, and banks tend to have hidden fees up the ass.
I have never had a problem banking with Wells Fargo, no hidden fees, no charge to have a checking account or savings account, and I have never had a problem getting into any of my funds. This review only reflects on this particular location and not the bank as a whole.
This bank, without fail, always has a line at least 12 people deep. It drives me absolutely insane! I will always use the drive through for every transaction but when I need to get quarters for laundry so I don’t look like a ratchet hobo I am forced to go inside. I loathe waiting in line at the bank. Hate, hate, hate, loathe entirely!
It really bothers me when they only have one or two tellers open and there are about a million and a half of us waiting in line… ALL I WANTED WAS QUARTERS!
It is almost easier for me to go around the mall asking all the store to give me change instead of waiting in line here. Smh.

I like this branch.
Why?
1. Friendly staff (rene and joseph)
2. Fast and efficant
3. always answers there phones.
more importantly they never loose there cool.
Rene had order a card for me and i never recieved it (not her fault) so she fedex the card to me the next day. i finally got it. She worked with me even nicely even when i embarrasly had to admit that i was being rude! I apprecaite her services and her kindess.
Deff keep banking here.

I do some of my business banking here and the staff is great and friendly. The management has always been helpful when I need help.

Needed some information on their brokerage services.
The one person available was on the way to an important meeting,
but took my name and number and promised to call me.
Never got call, took business elsewhere.