Mission Federal Credit Union

EDIT/​UPDATE 01/​18/​2016
I was contacted by Michelle the branch manager. She was understanding of my frustration and did everything she could to hear me out, and formulate a plan that worked for everyone. I will be staying as a customer, and I hope from this situation, they will help future customers with this information.
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I have had a credit card with Mission Federal for 7 years and I will be closing it as one of my resolutions in 2016. They do not allow auto payments from another bank account. They will «misplace» the checks sent to them to pay the monthly bill.
I called the branch to do the payoff amount so i wouldnt have to go through these headaches anymore. To my knowledge the card was paid off. Lo and Behold, I check my statement and I have a late fee for a balance of $ 0.13. They refuse to deal with it over the phone, but their branch is closed before i can even get off work. Mission Federal has lost my business. No one needs a ding on their credit from a lousy union.

Coin machine hasn’t worked on multiple occasions. Lady at the front desk is far from helpful. I pay fees as a member and expect the machine to work, simple as that.
Mission fed is great on all other aspects.
Please fix the machine.

I have been a long time customer and now my wife and I have our joint accounts with you also. Naturally when my 10 year old daughter asked to open an account I suggested we go see mission federal. That was a huge mistake! We went to your Grossmont Center branch and inquired at the receptionist. She greeted us with distain and a dismissive attitude. I told her about my daughter wanting to open up an account as any proud father would. She responded in an annoyed attitude that it would be over 2 hours to see someone to open an account. I was shocked and asked her if she was serious. Again in a annoyed attitude she told me she only had one person who could do this and did I want to make an appointment for 2 – 3 hours later. My daughter was very disappointed so I suggested we go somewhere else. Not another bank but another branch. Her response was «ok, go ahead, adiós.» What has happened to customer service that this is the norm not the exception? She realizes that she is in customer service, I hope? I came home and told my wife and she immediately said we are going to change to a new bank. I am disappointed for many reasons. My daughter is ten and was treated disrespectfully, rudely and dismissed by an employee of the bank that has my money! I am a customer and mission federal makes money off of my money. I have been a customer for decades with mission federal and I have brought hundreds of thousands of dollars through your business. If i could give it less than one star I would.

Nothing but problems with Mission Federal as a whole. (The people at this particular branch are so kind and I hope that this does not reflect poorly on them.) There have been countless fees mistakenly charged and then reimbursed to my family members. Checks deposited and withdrawn from the wrong people’s accounts, simply because we share the same last name. Their automated system is a joke and their service line people tend to get snippy. My parents have threatened time and time again to move their loans and withdraw their money but again and again they beg for them to stay. If there weren’t so many moving pieces we’d have changed banks LONG ago.

I really like the convenience of this location… I think they strategically put it her so people have access to their money easier while shopping so they’ll spend more… totally kidding but seriously it’s a very nice bank, never a long wait and clerks are always friendly and helpful. No drive thru ATM only walk up but that’s ok I could use the exercise.
Also they have a coin machine inside the lobby to convert your change to paper, if you have an account they won’t charge you for it otherwise they’re is a percentage of the total they take out. They also have a $ 500 limit per month to submit through the machine if you go over there is a charge… I’m not sure of too many people who have that kind of change laying around but nice to know if i ever decide to become a change hoarder or search the beaches for treasure.

Mission Fed now charges an $ 8/​month fee for small business owners holding less than $ 2500 in their account. For a credit union… WAY TO KEEP THE LITTLE GUY DOWN!!! This was why I left big banks. Sigh, is there no where to turn?

I recently did a refinance trough MFCU, I was very satisfied with the help and professionalism shown by Amber the girl that helped me. she was flexible, knowledgeable and stayed on top of things. Everyone else in the bank was courteous and helpful but Amber really went the extra mile helping me. If you need a refinance ask for her, you wont be disappointed !!!

Do not get a loan through them! I have had nothing but problems since I have gotten my loan.

I’m not sure if this is the right branch. I want to give Lesley Shilling five stars for her customer service on a little misunderstanding, and I look forward to opening up a retirement account with Mission Fed. I’ve been banking with them for the last five years or so and will be a customer for a life time. I typically use the Bay Park near USD branch for my banking and live in SF now. I hope they grow and continue the service aspect of the company. Thank you!

Amber was super nice, helpful, and professional. Also, I got an amazing rate on my car loan!

Great service and friendly staff. Love my credit union. Michelle, the new manager, is always ready to help. The office is easy to access and convenient to use. I can do my banking while I am shopping — instead of having to drive all over town.

Came to this branch to complete my loan paperwork and had the pleasure of working with Brandon. He was quick, efficient, and knowledgeable. He made sure that all of the information was correct the first time. I was in and out of there in about 30 minutes. I will make sure to go back to him with any loan needs I may have in the future.

I recently completed my refi with MFCU. It was incredibly simple and straightforward and they stuck to all loan parameters throughout the process. Unlike other loan companies, they kept everything moving forward, kept me up to date on all new information, and the loan closed in under 60 days which is good these days.
I have been doing business with MFCU for 25 years now and they have always been great to work with!

Great location and the tellers are all very nice. i like mission federal better then a regular bank.

I’m not a fan of banks anywhoo…
The good: plenty of locations around SD, and it’s a credit union so you can use the ATM at almost any 7 – 11.
The bad: the lending policy changes too often. For someone like me who was desperately trying to re-​fi today’s story is no good by the time the recommend you to reapply.
Some locations are nicely organized like the mission valley and clairemont mesa locations. But to my disappointment the coffee station at the la mesa location was just plain GROSS.
All in all this bank is better that BofA and WF combined… Yet I’m looking for another bank that gives both that personal touch and consistency.

I like this Mission Federal Credit Union. I normally use the one on Avocado Blvd. because it is near where I live, but I like visiting this location when I am near or in the mall here at Grossmont Center. Yes, this Mission Federal is conveniently located in the Grossmont Shopping mall, and if you are part of a credit union, you can use their ATM with no fees.
This place rarely has long lines for its ATM or teller service. It is smaller than most locations, but it certainly meets my expectations. The service here is friendly and efficient.

Avoid the call center, and stick with the branch if you are a member.

First thing’s first, for anyone worried about not having access to a Mission Federal ATM or just a credit union ATM in particular, just know that they are part of the co-​op network which means that you can withdraw from ATMs bearing that logo as well as any credit union free of charge.
Also, 7−11s belong to the co-​op network so if you are by one, your ATM transaction is free. I like this because usually 7−11s are more dominant than even BofA locations so you either live in the boonies or are simply not trying very hard to look for somewhere that won’t charge you.

This is my favorite MFCU location.
The tellers are very customer service oriented, especially Angela, Johnathan, and Vincent.
The lines may be a little long on Saturdays, but usually flow at a pretty good pace.

I like this bank.
1) Free internet checking and Visa Check card
2) no overdraw fees with the check card!!!
3) open on Saturday from 9am-​1pm
However there are virtually no MFCU ATMs in the city, and there are only two Bank locations near my house