Mac Cosmetics

I’m so disappointed. I had an appointment, or so I thought, to have my makeup done for my engagement photos. I was stuck in traffic and called to say I’d be five minutes late, only to find out that I didn’t have an appointment at all. On top of that they didn’t have time to take me because only one person was working.
The woman I spoke with was nice, but how does Mac mess this up? Get your stuff together. I was a stressed emotional wreck before the photos because no where had time to do my makeup. Sounds dramatic but it was a big deal to me.
Thanks. For nothing.

I really don’t care for this Mac counter. I’d tell you you are better off ordering online. I understand things in demand are sold out but come on.
Now my bad for ALWAYS forgetting my makeup shade but when I have the employee telling me they don’t carry NC37 in anything… its bull****. Make me feel like I’m crazy! Indeed when I get home n Lo & behold-​NC37 in Mineralize!
Now if this were a one time occurrence, I wouldn’t bother to note it, but it’s happened before.
Thanks for not knowing your product-it’s a popular shade. I know this because it’s always sold out.
That’s all.

Just visited here to pick up an eyeshadow that this location was previously out of. Came, took 15 minutes to be addressed-​first annoyance. To be honest, I think it was because I came in leggings and a t shirt and very minimal makeup; which should be no excuse for poor service. Then when the employee spoke to me, I told her about the eye look I wanted to achieve and my outfit for prom and the look I was going for. She told me everything I wanted was wrong and that I should change the look I was going for. And she used a berating tone that left me feeling stupid and with a low self confidence. But I still bought a shadow because it was the only one like it I have ever seen and the quality of Mac makeup has always been good. Only while I was checking out did the employee ask me if I wanted to schedule an appointment (with a minimum purchase of $ 60, given in mind I was spending $ 20 on a shadow right now), I said no thank you, I can figure out the eye look I want on my own. I will go other establishments to buy my makeup next time if I can help it.

I went here before my wedding to ask if a freelance artist could possibly be available to my makeup. There was one girl applying makeup to a customer, so I had no choice to ask this pudgy, older looking woman with dark, curly hair about that service. She was clueless and abrupt with answers. I never got a chance to talk to the other makeup artist about my wedding because the old cow had been so rude, I chose not to wait around. As I walked away, she went back to just chatting with her colleague while the other girl worked. Such professionalism.

Usually go to fashion valley MAC store but you know how that goes so I decided to go to Macys Grossmont after reading good reviews. So I walk up to the counter where theres already two customers ahead of me and one lady waiting to get her makeup done, MAC worker turns to me and says «I’ll be with you in a minute». Yes people! Its true! A MAC worker gave me service!!! There was only one worker and she managed to help 4 customers. No bad attitude or anything like that. Im so relieved bc I’m no expert so I do go to MAC for help and now I know there are artist that don’t mind helping. I didn’t get her name unfortunately but I will never go anywhere else again.
Make sure to sign up for the «plenti» rewards card, you can earn points towards MAC!

I used to like coming here to buy my make up but it seems that as of late the employees are more interested in doing make up instead of selling it. I go in knowing exactly what im getting and it should take no longer than a minute or 2 to get it and go. Instead, last time I went in, I waited 15 mins for 1 of 4 employees to take a break from putting clown make up on a customer to ring me up. I got a rolling of the eyes from an employee for simply asking if there was anyone there that wasnt doing make up that could ring me up. I dont think that is how business is supposed to be done. I have worked retail for over 15 years and i am a very patient person but this was ridiculous and i wont be going back.

I love how the MAC counter is right in front of the MACY’s entrance! I just drive over, get what I need & I’m out. Unfortunately I don’t remember the name of the gal who helped me, I only remember that she was latina, but her service was on point and she was awesome with helping me out. I usually always dread coming to MAC because the girls have a way of being bitches with their customers but I have definitely found my new spot.

I went to the MAC counter at Grossmont today only to see it was under construction. We were about to leave when we noticed it was temporarily set up on the opposite side of the construction. We took our time and browsed quite a bit. We tried several different products looking for just the right products that we needed, from concealer to lip liner and the whole time Keira, the MAC consultant attending us, was extremely helpful and patient. Despite being the only one working at several instances she was able to handle everyone & still attend to us in a timely manner. We will definitely be returning to this location, despite having one closer to us, because of the terrific way we were attended. Excellent customer service, Keira (hope I spelled the name right) thank you.

MAC Grossmont is my favorite location!!! I never have a bad experience here and every make up artist I have had has been wonderful and great at what they do! LISA is the BOMB​.COM! She’s been my main lady for years and I adore her! But everyone else is so friendly and I love the positive energy! Whereas other locations you have to deal with rude, snobby, stuck up girls. No one wants to deal with that! Keep it up Grossmont You guys are the best!

Horrible customer service. Girls behind the counter ignore you and offer no help whatsoever!

Liz helped me over the phone a few times today and blew me away with her exceptional customer service skills and willingness to go above and beyond. She personally texted me swatches of products and helped me decide on which products were best. I really appreciate it when people go the extra mile, even when they don’t need to. She even booked me an appt next week to have my make-​up done for free since I am already purchasing product. You are awesome Liz! Wish I could have come into the store to meet you personally. Next time I need help I will definitely ask for you. You rock! :)

Worst customer service ever. Two sales associates behind the counter and neither greeted or ask what I needed help with. A foundation I was looking for wasn’t on the tables so I asked someone if they could check in the back for me. it took her about 20 minutes for her to finally go back there to check for me. come to find out, there were none in stock and she wouldn’t bother helping me with any of the other stuff I needed. she seemed annoyed and it seemed like it wasn’t convenient for her even though it is in fact her job.

Squeezed me in the morning of my baby shower after Sephora in El Cajon canceled my appointment. They did a great job on my makeup and were very friendly. Will go back!

This review is based on customer service. I came to get a make over for a practice for my wedding. The lady told me she wasn’t going to give me a make over because she was the only one on the floor. I told her I was going to buy $ 50 or more worth of product and she said we would not be able to do it. I was thrown off by her attitude and letting money walk out the door. I went on Wednesday March 12 around 11am if the manager wants to know who it is. I am now going to go to Sephora instead. Thanks anyways…

I have never had any major issues with this counter. Small issues in the past that there wasn’t a color I needed in stock… Or the employees didn’t acknowledge me. They tend to be very slow and it’s neve a quick purchase even when I know what I want.
I just left the counter. I needed a new studio fix and in 19 wars of buying them every artist has always just looked at My face or old compact and matched me. They always knew exactly what I needed. Today the girl had no idea what my color was. I thought it was weird she didn’t know her products very well.
As I was waiting for her to get it and ring me up another employee with dark curly hair walked up and abruptly said «can you step aside I’m helping a customer»… I found her to be very rude. I work in the hospitality industry and that is not how I ever would spreak to someone. I said «oh I didn’t realize I’m not a customer». I figured she would then apologize and realize her rudeness. But no. She snapped at me «well I’m helping this customer and you need step aside».
Wow. Are all the employees at this counter that rude?!
I really wanted to ask these girls names and complain. BUT it won’t make any difference. They’ll still be there throwing their attitudes around. So I figure I’ll tell all the Unilocal readers what kind of service they’ll get at Mac grossmont center macys. Go to the mac store at fashion valley. They are much nicer and more knowledgeable there.

Lisa was awesome at the Mac counter at Grossmont mall. She did my face up so beautiful and was so nice. She even let my 3yr old daughter sit in a chair and put lipgloss on her and pretended to do other makeup. Made my daughter’s day and she was so excited. It was nice of Lisa to go out of her way to make my daughter feel special and I appreciated that!

I have had my make up done a few times at the Mac Make Up Counter with Alexia and she has done an incredible job every time! I have had both theatrical make up and special occasion make up for different events with her and she has done a fabulous job each time and I’ve received a million compliments after. I’ll be going back for another session in a couple of weeks for a website pic. I highly recommend Alexia! Not only is she talented, but a really sweet girl. The make up took approximately 45 mins and she customized it for me just right :) I recommend to call for an appointment instead of walking in. I love Mac Make Up!!!

The older I get the more I need makeup to cover up random blemishes, splotches and unevenness. I’ve been scared to try Mac Cosmetics’ foundation because it always conjures the heavy pancake makeup popularized by the ‘90s. Boy, was I wrong! Crystal at Grossmont Center’s Mac Cosmetics counter was amazing. She introduced me to a great foundation that goes on pretty light. She also helped me find the right lipstick as well as a wonderfully smooth lip conditioner. Her patience, coupled with the fact that she did NOT up-​sell me — I HATE that — will ensure my return. I’m a fan now, Mac, and you have Crystal to thank for it!

Bad customer service! It was like an Oakland flea market. Employee:“U need help!” me: «yes» employee:” hey girl, what’s up…(has a loud convo with some other employee while I stand there) then when she’s done tells me to let her know if I want to buy something. «I actually need help finding a product» (like i said before). I wanted to be color matched for a powder. She slaps some on me, dusts it all in my eyelashes so I look like an albino. Then says what do u think? Without even handing me a mirror. I go look at it and she says again what do u think? Let me know if u want to buy it.
So that was my first experience at a Mac cosmetics counter. Macy’s has really gone downhill to let people like that set up shop there.

i am a cosmetics addict!!! I buy lots of make-​up at this location and met a couple of great sales persons Natalie and Lisa. These girls are AWESOME! They attend to they’re customers like they are old friends. Very welcoming. Any questions I have, they take the time to answer. Thank you girls! Keep up the good job!