Armstrong McCall

I HATE coming to this location! Only reason why I come is because it’s close to me. MOST not MOST (75%) of the employees have attitudes, and extremely rude. Today I go in there to get some color. I ask a simple question, do you guys have any monthly adds I can take a look at?
The lady looked around and I see a AD on the counter and I ask if I can take a look at it. She says umm. Well it’s ours. I say that’s fine I just want to take a quick look. The other associate chimes in and says its for April (which starts tomorrow). I said, okay that’s fine. I just want to look. Then she continues and says, we can’t give you any sale prices until the sale starts. I look at her and say, ALL I want to do it look at the ad, that’s it.
Then I say, Nevermind since it seems to be a hassle just to look at a ad. Uh I just hate that they are so rude.
I can’t give 1 star because there is one person that works there that’s super sweet and helpful. But the rest of them. I can’t deal.

They don’t order enough of what is needed that’s why nothing is stocked you have to special order everything and pray it comes in and they remember to call you. Their turn over rate is horrible they always have new employees. Seems like people don’t like working for this company.

I have been licensed for over 5-​years now. And, a part of being licensed is finding the local professional beauty supply store that you feel provides a solid customer experience as well as can serve your every last minute need! Although I order my Loreal color from Salon Centric, there are a few staple products that are only sold at Armstrong that will forever be a part of my arsenal! The girls at this store are so warm! It’s like hanging out with friends! They know my name, they remember what products I like! They also inform me when products I love are on special! It really makes me want to come back again and again, knowing that they have my best interest in mind! These girls are always willing to pull products aside and have them at the register for a quick and easy check out experience! Over the years, the team at this location has changed and transitioned. But, I have to say the current team is truly my favorite! Donita runs a tight ship! Follows policy, which I appreciate because the quality of service is consistent! And Donita and the other girls are honest about products and refrain from up selling! It creates a stress free, shopping experience! And if I am wanting to explore and try something new, I trust each and every team member because they have the knowledge to back almost everything I’ve had questions about! Not to mention, they are constantly moving tools and products on their marked down shelf! I love a good deal, just like anyone else! Girls, keep it up! Thank you for helping my business thrive by making the product purchasing aspect a total breeze!

Love the staff here. So friendly and it seems like they are knowledgable in their products. So bummed that they don’t carry alfaparf but was suggested to use goldwell and I love it.

There’s one lady who works here that is super nice and talkative but all the other employees I’ve encountered have been mostly indifferent.
Maybe I need to pay closer attention to their sale dates or restocking days but whenever I’m looking for something specific such as (Paul Mitchell Smooth Proof liters, TiGi Bedhead Recovery 2 Liters, and Crew body wash liters) and ask them about it, they automatically say, «Oh yeah we’ve had a lot of stylists ask for that but we just ran out a couple of days ago.» Sometimes I’ll ask if they can go in the back and look but they usually come back without anything or just tell me that they’re sure. Even recommending something comparable to it would be nice instead of just letting business walk away empty handed.
I’ve been to other locations such as the Mira Mesa and Kearny Mesa and those locations don’t have their back stock overflowing onto the sales floor.
Maybe if there was some organization to their back stock they’d be able to fill their shelves up properly.

I have been coming to this location for years. It’s close, convenient, has friendly associates and I have never had a problem. Yesterday I spent $ 58 in the store and came home only to find a coupon for $ 10 off a $ 60 purchase. Wow! Bummer! I figured ok, since I haven’t yet opened any of the products I purchased and I was only $ 2 shy of spending the $ 60 to redeem the coupon, I would call and ask if I could provide my receipt and return the items and spend more money to use my coupon. On the bottom of my receipt it says no returns on shears and electrical equipment without a receipt after 60 days. NOTHING about any other products. When I called, I was told that the manager was on lunch. The associate took my name and number and said the manager would call me back. I waited for 3 ½ hours and decided to call back. The associate told me that she saw my note but her manager had been very busy and no, I could not bring my items back, return them, repurchase them and add to it so that I could use my coupon. I then asked to speak to the manager. Her name is Denita, and right off the bat she told me that the reason she could not do this for me was because people try to do this and scam the store all the time. I don’t believe I was trying to scam anyone. As a matter of fact, I was willing to re buy the same exact products I had purchased the day prior and spend more than the $ 2 I would have needed to spend in the first place, to use the coupon. I can understand that fluid products can’t be returned because there is no way of telling if they had been used or not, but that’s not what I wanted to do. I wanted to buy the exact same items I had purchased the day before, with my receipt in hand. Denita was short and rude with me and could obviously tell that I was frustrated when I said, «what would be the difference if I just returned the items altogether and came back another day so I could use the coupon?» After all that she told me to just come back tomorrow and she would do it for me then. The return policy on fluid items was never even explained and I wasn’t even able tell her that I needed to come in today, because some of the product I had purchased was intended to be used later this evening, because she had already hung up the phone. I can understand that she was busy and probably needed to get back to whatever she was working on prior to me calling, but she was rude, short with me and made me feel like I was trying to cheat her. I will never be back to this location because of this incident. I work in customer service myself, so I know that her priority should have been to make me a happy, returning customer. What a shame, because as I stated earlier, this location was very convenient to get to. I hope she can learn from this as a manager and train associates to know and understand the return policy if this is what happens when corporate finally decides to mail out coupons.

I have always found everything I have needed. The staff is very friendly and usually know what I am asking for.

Horrible! They are always out of at least half of anything I ever need! It’s worth the extra drive to mission gorge to make sure I have the supplies I need to run my business.

They are very helpful. All staff is a stylist or a student. I dont know why people give this store bad reviews.

I go here all the time because it is close. I have to say that they are always out of what I need or don’t have the orders unpacked yet or blah blah blah… Needless to say this store was in much better shape when Letty ran it. I have put my name on numerous lists for them to call me and let me know when they get products in stock and they never seem to do it… It is close and convenient, the staff is ok 90% of the time but sometimes they seem inexperienced or new.