Holiday Inn Express & Suites Knoxville West – Papermill Dr

Road noise in even numbers rooms is pretty bad. Front desk staff were busy working on paperwork and gabbing win each other — ignored my party checking in for about 5 minutes. It’s not bad — but it’s not as impressive as they’d like you to think. Stay in odd numbered rooms if you want to sleep.

Staff is friendly and helpful. They even take a moment to visit with you. Breakfast staff is very lovely and willing to help make your visit better. Hall carpet could use a cleaning but rooms are nice and updated. Love the outside fire pit area, wish it was on in the evening. Pool was clean and inviting!

We had a great stay! Check in was very quick and our room was nice and very clean. Lots of options for breakfast and friendly staff!

Very nice place. Nice beds, gym and pool. The only reason I am marking this place down is due to the internet. The access points are not strong enough and my son had to lay by the door for internet usage. Otherwise, it was very clean and nice. Internet is very important to me and I hope they fi this problem.

New. Modern. Standard King Room is a little tight for two people, but not too tight. The monochrome color scheme can be trying. The black TV stand/​microwave stand/​refrigerator housing/​dresser is short on drawers, so if you like to unpack for more than an overnight stay, you might have trouble finding space. The appliances are also black, and in the dimly lit room with the monochrome color scheme, I wouldn’t have known there was a microwave except for the bright blue «0:00», and reading the buttons was tough. I wouldn’t have known about the refrigerator either except that I was looking for it where there weren’t any dresser drawers.
It has wired and wireless internet access.
The TV service was from Comcast, so it had a better channel selection than the Red Roof Inn, but there was no Guide, so I spent a lot of time channel surfing.
The breakfast bar is abundant, but nothing is particularly good.
The Red Roof Inn is cheaper, but it’s not as nice, but its sparse breakfast bar has tastier choices.
Hint: Even numbered rooms face the interstate. The road noise isn’t as bad as the noise from the A/​C unit, but in the winter, you might shoot for a odd numbered room.

As you look through the community, you can see plenty of competition. We started at other hotels checking prices and found this HIE to be just as; clean, friendly, and well maintained.
The price beat the Hampton Inn by $ 50. The pool was clean and well kept (if I must list a negative, it would be, they have no hot tub).
Breakfast ran from 6 – 10 which allowed us to get out on the road early.
The hotel hosted the local Army Reserve Unit who had a PFT the next morning, so in my opinion they appear to be supporters of the troops.
I was highly impressed with my stay.

I stay in alot of hotels, especially Holiday Inns. This hotel just went through a remodel and let me tell you this is a nice hotel. I love the décor.
Fast and friendly check-​in. They have handicapped parking close to the entrance.
Love the pillows, soft and firm
Beds are very comfortable.
Would stay here again.
Highly recommended.

Really nice place. Except the cook had all the hot breakfast foods sitting in water; eggs, potatoes, sausage, yuk!

Super clean hotel and updated modern design. impressive. great looking lobby and breakfast areas. Smart choice breakfast menu, but the apple and cranberry juices were a little watered down this morning. Pancakes were good, as we’re the cinnamon rolls. it’s convenient to several restaurants along the service road. I’d highly recommend it for your next overnight stay.

Had some friends come visit town and they stayed here for 2 nights. They were impressed by the design and nice touches of the hotel. Said the staff was great and attentive. Made me want to leave my house and stay with them!
Said the beds were comfortable and enjoyed the amenities.

I stay at Holiday Inn normally one week out of the month so I am familiar with the amenities. Also, this place is new so I had high expectations. No goodie bag at check in (water bottle, snack). No water cups in the fitness center. The ac sounds like it was about to explode and the tv/​cable set up was horrible. This was very disappointing.

I was disappointed with the noise at this hotel. After a long day of exploring Pigeon Forge/​Gatlinburg I was looking forward to a restful sleep before having to get up at 4 AM to catch a flight out of Knoxville. The room I got on the 5^th floor was facing I-​40 which has 18-​wheeler traffic at all hours of the night. There was no sound barrier, I could see traffic from the bed. The air unit fan in the room buzzed all night yet didn’t keep the room cool even though I tried to make get it cooler, but I guess the fan blocked out some traffic noise? Either way it was more difficult to fall and stay asleep due to noise and then sweating. The Keurig coffee maker was in the bathroom! Glad I don’t drink coffee, even if it is in the sealed, individual cups. Poor design. This hotel may be modern, but I’m glad my time there was less than 8 hours. Although it was only a 20 minute ride to the airport, I’ll stay closer to the airport if having to leave on an early flight again.

Loving this place so far! Individual thermostats in rooms a plus; close to restaurants; brand new everything; comfy bed; free breakfast; gym; pool; nice staff; very cool looking inside too… dare I say hipster! They gave me a late checkout when I wasn’t feeling well. Power went out but staff rolled with the punches. I’ll be back!

Really nice, almost new hotel. Stopped there while traveling through the area. Hotel is clean, nicely decorated and front desk help was personable & very helpful with a couple of minor problems — not their problems; our problems!

Let me start with the good. Brand new hotel. Nice staff with an exception. General Manager is VERY nice and tried to make up for the negatives. Negatives — parking is limited in the front and the back door remains locked 100% of the time so you have to walk all the way around to get in unless you have a room key. The wireless access is slow and always has this banner ad/​pop up that limits your viewing, even after closing it, and flat doesn’t allow ESPN or Yahoo to show up completely. The biggest negative, I reserved a queen, non smoking, non handicap room 3 weeks ago. Show up last night and they’ve moved me to a queen handicap room. I was, until this happened, a Priority Club Platinum Elite customer with 300k points, not a one night traveler. I had stayed at this location OVER 20 times this year. I was told that their policy was first come, first serve. I arrived at 10:45, not midnight. When I asked for a different room, NOT AN UPGRADE, I was told that wasn’t possible even though multiple rooms were available. On top if lack of customer service, IHG corporate, when I called them about the issue, refused to do anything to make amends. I am done with IHG properties and will move in to Marriott.

Very nice hotel. Beds nice and comfy. Every room has a keurig and fridge. Nice heated indoor pool. Business center to get stuff done. The staff is incredibly helpful and friendly. Even the free breakfast is better than most! I usually don’t find that a hotel adds much to the journey. But I am glad we found this one! We will definitely stay here again when we come back.