La Quinta Inn & Suites Knoxville Central Papermill

I RESERVED a room way ahead of time and went there in the middle of summer. Got there late in the night and my room’s a/​c was not working. Had to have staff member come and fix it, mentioning this was not the first time the a/​c broke down. Frustrated, wanted to unwind and rest after a long drive. There was no apology, no offer for another room since every room that night was booked. The staff member said «I don’t know why they rented this room out since the a/​c is always broken.» After the repair, they left us a screwdriver and showed my husband where to insert the screwdriver to reset the a/​c if it were to stop working again. Come on, people? Fast forward many months later, I called requesting an extra copy of a receipt from that stay for business expenses. Front desk could not help me and transferred me to the manager. The manager was rude, curt, and impatient. She stated that she was unable to retrieve the information and did not provide any other resources or solutions. She was not even apologetic. I called a few other La Quintas that I stayed at and they were helpful in retrieving the information I needed in their systems. Somehow this La Quinta is incapable of finding this information. Stay away from this place. I generally don’t like leaving bad reviews but after a bad stay AND bad customer service experience, I needed to share this.

Very nice La Quinta! it looked newly furnished! the maids kept up with the room very well. we filed a noise complaint and they got right to it! I would defiantly recommend.

Hotel is clean and room is a nice size. Refrigerator and microwave great plus, price for the room is very reasonable. Pets stay for free!

Nice staff, clean rooms, and good breakfast. What else do you need. Will stay here for now on when I am in Knoxville.

We stayed in this hotel while moving from CT to TX due to their pet friendly policy (no weight restrictions or additional pet fees). The hotel is conveniently located off I-​40, but very quiet. It is either recently renovated or new construction. We stayed on the first floor near the lobby for one night. The rooms are very clean and the beds extremely comfortable! The staff was friendly and polite. The free continental breakfast was delicious (scrambled eggs, bacon, sausage, pancake and Belgian waffle stations, pastries, coffee, etc). Definitely recommend if you are traveling with pets!

Ok update on La Quinta. I did really love this hotel but my corporate office called and needed a report. So i had to check out of here and go to Hilton. I really wish there internet was at least faster than the old dial up. **** as i was leaving the hotel my phone was still connected to there wifi. It would not even post this review because it was so slow!

This was the first of the four hotels we rested at on our road trip and was definitely the best. We could tell that the property was still very new which helped ease our minds. Our accessible room was spacious with an accommodating shower. My wife felt the toilet seat was a bit low but your mileage may vary.
While I didn’t get a chance to partake in the free breakfast in the morning, I did use the fitness center. It was decent as three-​star hotel gyms go with three cardio machines, a bench and an assortment of dumbbells.
Besides the convenient location just off I-​40, we also appreciated the pet-​friendly policy for our Dachshund.
If staying in or passing through Knoxville again, we would definitely consider this hotel again.

Just checking in. The first room they took us to had windows wide open and was very, very, damp smelling of deodorizer. The carpet was very damp, wet actually and smelled of urine covered up with deodorizer. It made me nauseous. I asked to be moved. The staff member obliged but insisted it be on the first floor because we had our dog with us. I explained that our dog was very clean and we could stay on any floor. He took us to another room on the first floor, that was less damp and less full of deodorizer. It looked impeccably clean and the dampness was tolerable. The stay was otherwise very nice. The breakfast was very good, staff helpful. I must Say I was impressed.

Was reluctant to stay here because had this idea that La Quintas aren’t very nice… and because I’m a Marriott snob with my points… but I was traveling with my pets so didn’t have many options. I was pleasantly surprised. This particular one seems to have recently been renovated… the hotel itself seems older but the rooms have been updated… cozy beds, continental breakfast, gym, and free for pets to stay… AND the rate was great. I won’t write off La Quintas in the future. The one downside is that the rooms are kind of loud and walls don’t block a lot of neighbor noise… it sounded likes coffee pot was running all night.

My husband and I travel frequently with our dog Charlie. We have found La Quinta’s to be a great hotel for us usually BUT this La Quinta was very disappointing. First of all it took forever to check in and the lady checking us in was not very friendly. When we opened the door to our room the smell of urine just about knocked us over. If we hadn’t driven 12 hours we would have left. I had to spray the room several times with perfume and it still smelled very strong of urine. Also for a dog friendly hotel their were many signs out front saying the areas were not designated for dogs and the friendly lady at the desk did not bother to tell us where to walk out dog. Evidently it was the dark area behind the parking lot. My advice is to drive on by, don’t spend your $ here!

After a long several days of driving cross country relocating to the Carolinas from Seattle, I arrived at this property late at night, worn to the bone from a 14 hour driving day. I’d happily and loyally stayed at La Quintas all along my route, but when I arrived here I was greeted in a very uncharacteristic way for LQ’s — coldly and condescendingly, by a small, sour-​looking man with watery eyes and wet lips. I was quickly and unapologetically turned away because I was traveling with pets. I had with me my two highly trained, well mannered 10 lb agility dogs and my cat. No other la quinta along my route had a problem with my animals, and I made certain to mention that I had them with me when I made the reservation. Because of the callous way my reservation was mishandled at the property, I left the location in tears, and ended up driving yet another 2 more hours that night to stay with a different hotel brand that readily accommodated us.
While I imagine perhaps 5 or more pets would be considered excessive, no where on the La Quinta Knoxville Central Papermill property webpage did it list a specific limit of any kind. The whole experience was both perplexing and awful. In an attempt to find another la quinta to stay at that night, I contacted la quinta’s 1 – 800 number and even the central operator there was appalled that I was turned away. She called the night clerk herself on my behalf and asked him to try to contact the general manager, but she came back empty handed, saying the clerk was unable to get an answer from the GM’s phone line.
I will stay at La Quintas again, but never ever will I stay at this one, and I am telling all my animal lover friends to avoid it at all costs as well. Shame on you, La Quinta Knoxville Papermill, and I’d suggest hiring more friendly people to work your front desk if you expect to have any repeat business at all.

My husband, 2 dogs and I stayed here last night after a long 8 plus hour drive from Florida. What a pleasant surprise to find such a great pet-​friendly hotel waiting for us. This hotel is one year old and I can’t say enough good things about the wonderful 1^st floor accommodations available to people traveling with pets. The rooms are clean and modern! Same great amenities as the non-​dog rooms! The wonderful breakfast served this morning helped us get through a rather treacherous drive in the pouring rain to our home destination. The staff was warm and welcoming and very proud of their hotel. Thank you for a good nights sleep and a warm meal to send us in our way.
Finally, my one bad comment has to do with the lack of responsible dog owners more than the hotel itself. The hotel has provided a clearly marked area in the back for owners to walk their dogs to do their business. They have also kindly provided a stand right outside the rear exit door that contains bags for pickup and a container for disposal of said dog business. This is a wonderful exception and not the norm at pet-​friendly hotels!!! So, why in the heck was the dog area littered with dog poop??? Lazy dog owners!!! Responsible owners who travel with their dogs bring along their own bags for disposal and don’t rely on a hotel that is kind enough to accept dogs to provide them for them! My suggestion to the hotel is this… put up signs on the exit doors reminding people they are responsible for picking up after their own dog and ask owners to report people who do not pick up after their dog to the front desk. And, sadly an employee needs to be assigned responsibility for a daily pick up after those lazy owners who don’t or unfortunately your hotel ratings are going to begin to suffer. Responsible dog owners just don’t want to see that mess and believe me, it was a mess! Sorry… this would have been a 5 star rating.

Since I have two dogs, I occasionally have a need for a pet friendly hotel and La Quinta is a notorious chain for this purpose. This Knoxville location at Papermill drive is one of the nicest LaQuinta hotels I’ve ever stayed in– perhaps due to its relatively recent construction. It was clean, well equipped with a fridge and microwave in the room (no safe though), and the morning breakfast was better than most with scrambled eggs, bacon, sausage, and potatoes being offered along with the regular staples of waffles, cereal, juice, and coffee. I would have loved to have fruit and yogurt (other than apples and oranges) but still it was a nice spread for LaQuinta. There is no closet but a small wardrobe is provided for your clothes. A desk and flat screen TV round out the room. I had plenty of towels and washcloths which were clean and thick. Bathroom toiletries provided were a single bar of soap which was replaced by room service during cleaning and a combination shampoo and conditioner, and lotion. I would have preferred a second bar of soap or body wash for the shower. I use my own shampoo so have no need for the combo shampoo.
Since I had dogs, I was on the ground floor near a door, ideally located for walking my pups. Desk staff was friendly and helpful. I’ve no complaints with my stay here. I’m a Hilton diamond family member so typically stay there if I’m not traveling with my dogs, so I’m a little picky when it comes to hotel rooms. Admittedly this place was cleaner than the Hilton recently stayed in in Tucson (see my recent review of Hilton Tucson East).
Overall, I’d recommend this hotel to anyone staying in Knoxville with pets looking for a clean hotel with a decent breakfast that is included to stay for the night. It is priced reasonably as well! $ 89−100/night.

I had seen so many, «La Quinta Inn & Suites» due to my road trip across the country with my husband. Decided to give them a try when we were entering Knoxville Tennessee, Im from San Diego, CA so of course a simple room in a hotel will be well over $ 100.
Here?
rooms are spotless clean
the décor of the rooms makes you feel like you’re paying for the real thing, but with out leaving a dent in your wallet, $ 80 covers it all. Highly recommend this place.

I fell in love with the La Quinta brand for the pet-​friendly policy (almost all of their hotels), consistent friendly service, free wi-​fi, killer rewards program, great pricing and of course, there are hotels all over the country.
What an AWESOME surprise to come to Knoxville for the first time and for a competitive nightly rate as always find a brand-​new hotel with a total luxury feel and sweet décor like the Kimpton brand I also love to patronize when possible!
Great job, La Quinta, hope you guys have a lot of success in this great college town :)

We occasionally travel with our 2 boxers and so finding a dog friendly motel that meets our standards is hard to come by. We were presently surprised by this motel.
We had made a reservation before for we left and while on the road, shortly after 3pm received a text message letting us know our room was ready. We just had to verify our arrival time via that text.
Upon our arrival, check in was quick and easy. Our keys were ready and we just had to verify our credit card and address. This is much like the service we get from the 4 and 5 star hotels. We were very impressed.
Our room was a standard non-​smoking room that offered 2 queen beds. The reservation had said either 2 queen or 2 full beds. Love that they were queen beds also with lots of pillows!
Breakfast was very good. We are usually use to the made to order breakfast that many high end hotels offer. This was very satisfactory. Scrambled eggs, waffles, bacon, sausage, fruit and yogurt were just a few of the offerings. They also had a variety cereals and toasts to accompany your breakfast.
This place will be our stop on our trips when our dogs are with us!

Traveling from Florida to north eastern New York state, for a family emergency, with our two dogs we had very nice rooms at each location. On our return trip back to Florida we have stopped once again at these hotels. This by far the best. Rooms were great, clean and very spacious. Breakfast was good with a nice variety of hot and cold food. Staff and management were very helpful. Definitely recommend this to anyone who has pets and wants a clean and enjoyable room.

First time staying in Knoxville and this was a nice hotel and the staff was nice also. Included a hot breakfast in the morning as well as bagels, pastries, juice, etc. Close to a lot and not to hard to find things close by. Will definitely stay here again when we visit again in a few months.

Nicely updated la Quinta. We travel a lot with our dogs and I have to say this hotel was very comfortable. It’s in a great location just outside the city. The rooms look clean and smell nice.

A very nicely updated La Quinta hotel. The staff were very friendly & organised. Our room was clean & nicely appointed. I do appreciate having luggage trolleys to allow one trip with all your stuff to your room! Especially as we were on the 4^th floor.
Now the down side. What is up with the gap under the door! Almost 2 inches. Holy cow! You could hear everyone out in the hallway. We put the bolster from the bed up against the door to alleviate it, which did help. Isn’t that a fire risk if the fire can just go under the fire door? Cable T. V & bear in mind that it’s 2014 people. Please explain to me how ½ the channels are in «throttled down» standard definition!!! HGTV was so fuzzy that I couldn’t watch it. We stayed at a motel in Asheville at ½ the price that had all its’ channels in HD. The owner of La Quinta needs to get with the program & get all the channels in HD.
The breakfast was OK but the coffee was really weak & the orange juice was seriously watered down. It felt like they were cutting corners.