Spa Luna Transformational Day Spa

I’ve tried to make reservations by phone, because I also have questions, and I can never seem to get anyone to answer!

Wow, wow, wow! If you come and get a massage here you won’t regret! I got a wonderful 1-​hour massage by Ursula and couldn’t be happier with the service. I usually get deep tissue massages back home in San Diego and Ursula’s massage was even better than the best massages that I get from back home, for a very reasonable price. I loved the oil, pressure, and overall sincerity I’ve felt throughout the massage. Thank you Ursula for helping me relax and unwind!

Enjoyed an extremely relaxing and therapeutic massage from Kalani at this spa. It was pure chance that my first 1 hour session was scheduled with him. He used a combination of Hawaiian Lomi Lomi, deep tissue and hot stone treatment on me. The experience was truly healing to my body — mind — soul.
I loved it so much that I booked additional massages with Kalani and have been utterly rejuvenated. He’s been helping to heal a particularly problematic shoulder issue and I’m on the road to finally getting rid of it!
I’ve only received treatment from Kalani so I can’t review any other therapist at this spa. However, if you need help from someone with the healing touch and a lot of genuine ALOHA, ask for Kalani.

Alright. Where shall I begin. Let’s start with the good; it’s a lot shorter! BTW this is a play by play of our experience! Which was our very first time here.
THE GOOD: the local girl that helped make our appointment (sadly we didn’t catch her name) was super amazing! She was super friendly! The friendliest out of the whole place!
And that’s it for the good. Now off to the bad!
THE BAD: So they have 2 doors. We walked into the first door under the sign Esthetician & massage school. There was a man on his phone and looked up for a quick second then back to his phone. We stood there for about another 10 seconds and he looks up again, «You should go next door! No ones working here!» Then goes back to his phone. Rude, but moving on! So we go next door, «the right door» and there’s the local girl and a Caucasian girl. Here’s our part of our conversation:
Caucasian girl: Can we help you?
Me: yes. Hi I was wondering if I could make an appointment?
C: for what!
Me: for a massage?
C: do you want a student or a professional?
Me: hmm, a student would be fine. Doesn’t matter.
C: uhh, yeah! We don’t have students!
I was so shocked at how much freaking attitude she gave me it was not funny and so unprofessional might I add! This is when the local girl stepped in and it went better she was so friendly!
We made an appointment which cost $ 75 for a professional which was a steal, but as I was leaving the parking lot I realized that I forgot to request a female since my husband preferred one. Here’s our next convo on the phone with the Caucasian girl.
My sister: hi we just left like two seconds ago I was wondering if I had the choice to request a male or a female?
C: did you have an appointment?
Sister: yes we just left and made an appointment for this Saturday the 25^th?
C: … I don’t have an appointment for the 25^th! But it’s a male! He’s not intimidating or anything. He’s really nice!
At this point we were over her attitude so we just wanted to cancel all together.
Sister: ok. Can we just cancel!
C: I don’t have an appointment for Saturday!
Sister: we’re coming back!
Once we got back. She remembered us immediately and said,“hey jerry (who was the guy on the phone earlier)! You have to do this. I don’t know how to give them their money back!“
Took forever for him to do it to. Once I asked to speak to a manager or the owner his attitude changed and was a lot friendlier… Go figure!
Anyways meaning to call the number he gave me, but I’m waiting a week to see if I get refunded first.
It’s a little sad we couldn’t experience their skills though! Really wanted to see how it was!

We went in with an open mind. We heard so many awesome reviews about this place! I personally haven’t been in this place before until today, and this place was the most unprofessional environment I’ve EVER been to in my life! First of all we walked into the wrong entrance and the male that was working was on his phone. He didn’t acknowledge is or anything! When he finally looked up and seen us, all he said was «go to the other side, there’s no one working here today.» My sister and I walk into the «correct side» and a young haole girl I believe her name was Miley? Was EXTREMELY rude! She’s working in a customer service industry for Christ sake! Luckily the young local girl stepped in and kindly assisted us (I believe she’s an esthetician, because she had a waxing appointment waiting) I’m sad I didn’t get her name because she was the nicest person in that place. Anyway, we went in to get a certificate for a massage, and the haole girl asked if we wanted one with a student or a professional. We told her a student would be fine. She rudely replies «we don’t have students right now.» It’s like why would you give someone an option is the second option isn’t available! I don’t know if this is a normal thing for her to be that rude, but it was very unprofessional.
My suggestion to anyone looking for a place to get a facial, massage, etc to go anywhere else BUT HERE! I would rather pay extra for better service!
I mean if you like people who are rude and unprofessional by all means go here… But if you value good service and value what you’re paying for… Go elsewhere!
I’ll NEVER set foot in this place again!
A piece of information to the employees at this place…
First impressions DO matter! Thank you to the young local girl for taking care of us!

I had one student massage here that was terrible, but I have had several student and then graduate massages by Olivia and she was great. Strong hands, deep tissue, and a nice personality. Pretty good for a student clinic.
The need to be a little better organized when you check in though.

Awesome Experience. Ursala is amazing such a healing touch flows through her. I went in with a bad back from jumping off a waterfall and left feeling waaay better. Ask for Ursala you won’t regret it. I will be going back and taking my family.