Pep Boys

A few months ago I took my drums from my jeep to have them measured to see how much they have been worn down. For those of us that know how to measure this, you use a micrometer, due to the fact this is gives you a precise measurement. What did the guy come out with? A tape measure! REALLY!!! I asked him if that is the way they measure wear and he said yes. Needless to say, I walked out and bought a micrometer later that day and did it myself. Not very impressed. The Firestone near by did the same thing.

Great service… awesome customer service and no wait time … Got me in and out… Highly recommend stopping through here for any tires or oil changes… Also talk to Ms. Heather very nice and great person to work with when you have an issue!!!

Had errands to run when my battery died. Called Pep Boys on Lane ave and was taken care of immediately. Yet, again the best in Jacksonville

I couldn’t disagree with the previous reviewer more who gave them one star for poor customer service.
We had a tire blow one evening on 295 and we were heading down to Orlando the very next morning. We had to get a new tire asap and every other place in town was already closed. I called this Pep Boys 20 minutes before they closed while my husband was putting the spare on, explained what happened, and they said they’d wait for us to get there.
We did manage to walk in the door about 5 minutes before closing, but they were more than willing to help us and didn’t seem to mind at all that we were going to be keeping them late.
I really wish I could remember their names! The guy who helped us inside was super nice and friendly as was the guy who took our car into the shop to put the new tire on. We had a soda and chatted it up with the guy inside while our car was being worked on and he was just the greatest. We apologized profusely for keeping them late and he was truly genuine when he said it was no problem at all.
Thanks so much for being there for us when we needed you! You have customers for life!

I’ve been coming to this Pep Boy’s location since my stroke in 2010. They have provided consistent excellent service every visit. Whether Im having a vehicle serviced or picking up items for my vehicle, Im always impressed. Thank you Julie for making my service go smoothly tonight. I highly recommend this location as employees to management treat you with respect.