Tires Plus

Consumer BEWARE! Purchased new Pirelli Scorpion tire with 65k mile limited warranty $ 192 on 8÷10÷2015. Sunday 1÷17÷2016 went in to Tires Plus to have tire looked at… we noticed a slow leak.
Received a call from customer service superstar Michelle. Consumer BEWARE, she will belittle and make the consumer feel like a total idiot. She claims tire had nail on the inner wall of tire and was unable to fix. We were told we had to purchase a new tire.
I asked about our warranty and was told:
1. The warranty you have is not a road hazard warranty, therefore nail on the inner wall of tire is not covered
2. Claims tire was completely worn down
3. Even if we had purchased road hazard warranty, it would not matter because tire was totally worn down
Really customer service superstar Michelle???
1. I have receipts of new purchase of tire and mileage on vehicle on ⁸⁄₁₀₂ 015 was in the mid 162,000 range and when I brought my vehicle in 1÷17÷2016, the mileage on my car had mid 168,000 range and you claim tire was completely worn out???
2. Why was I not told about the extra warranty that would have covered any road hazard issues??? I am supposed to believe that after spending $ 192 on a tire I would not have considered the extra warranty??? Why was I not offered the extra warranty to cover any other potential issues??? Instead I was told about the tire warranty and led to believe that, that was the only warranty available, which apparently the warranty I have DOES NOT COVER anything at all.
3. How is a tire that is 6 months old with less then 7,000 miles considered worn when it has a 65,000 miles rating?
4. I consulted by my mechanic and he stated that it would be very very difficult to get a nail in the inner wall of a tire.
I contacted Bridgestone, who I am guessing owns the Tires Plus franchise. Was initially told they would have area manager contact me to try and resolve the issue, dating back 1÷18÷2016. After nearly 1 week of silly email contacts by their non-​helpful and totally useless email team and several phone calls to their customer service line, NO HELP HAS BEEN GIVEN. Issue has gone unresolved!!! I HAVE NOT BEEN CONTACTED BY THE AREA MANAGER!
Total run around by their customer care! DO NOT fall prey from their customer care team, with email (s) coming from
nor
!!! They will just feed you a line of crap and give you the run around!
I will be filing a complaint directly with PIrelli US with photos & receipts intact, showing clear callousness by their vendor Tires Plus Westside (Normandy Blvd) Jacksonville.
Buyer BEWARE! Watch out for that crazy customer service superstar Michelle! She is totally unprofessional and she will do her best to belittle and degrade the consumer! I will be more then happy to show you pictures of my tire that customer service superstar Michelle claims to be completely worn down as well as the receipt from initial purchase showing date and car mileage as well as when I brought my vehicle in showing date and car mileage!
You have been warned!

Won’t be going back to this location again.
Dan had great customer service over the phone, but I was unfortunate to have Michelle when I got there. Don’t bother asking questions unless you want her to catch a nasty attitude and treat you like a moron. I won’t be going back to this Tires Plus ever again.

If I can give it a zero I would.
Told me my tire wasn’t good. Needed a new one ($ 160)
Went to Tire Depot on Cassatt Ave thanks to another person’s recommendation.
The owner Adam looked at my tire several times poured a blue liquid on it and water with soap. And nothing wrong with it. Strange when Tires Plus had said that my beading was torn in 18 different places.
I know that the the kid at Tire Plus is doing his job by lying to customers. It’s all about the sells. And I know he probably doesn’t get compensated for selling tires (probably the manager and the owners do).
Tire Depot was honest with me. I’m grateful that there’s good people in this earth.

I started going here when I had to get new tires. I went in for a rotation and they said they couldn’t put those tires on my car because it was unsafe due to how worn out they are. So I was like sure why not and I opened up a credit card to cover it. The workers were very nice and so since I had the credit card I continued to got here for my oil change and alignments and whatnot. Every time no matter if I had an appointment or not, I waited at least an hour. One time I spent 4 hours waiting because when I drove my car off the lot after an alignment, my steering wheel was more crooked than before, and I had to wait all over again. The thing that did it for me was that they lied to me. I went in for an alignment and they said they couldn’t even touch it because my rack and pinion is falling apart and it would cost me $ 800. Well after saying no to that I went straight to my mechanic and asked them to check it out. They gave me a list of things that could be fixed, but the rack and pinion was fine. My dad is a plane mechanic in the navy who also does car work on the side. So I’ve grown up around cars and mechanics who are trustworthy. These people are not. After a year of being with them, I paid off my card and cancelled it because they lied to me and I’m pretty sure it’s because I’m a girl. Just saying.

Went in to get my tire patched and once I got it back they had to re-​patch it because they didn’t do it right the first time. Went camping in NC the next day and the tire was flat again. Got it re-​re-​patched and they told us Tires Plus had just plugged it instead of patching… I could’ve gotten a plug from Walmart and done it myself. This is BS. Not worth it.

Would like to give them a 0 star. My daughter is traveling and asked me to assist in finding tire for her. Most tire stores had no hours for Sunday. So I call a few for her. Australian guy answers phone and I explain situation. He says he has no tire but another location does and gives the phone no. I repeat to verify phone no. and ask for address. Then I call and its a disconnected number. The address is not on the Tires Plus list of locations so I think it might be a new store. I call him back to get him to check the phone and he recognizes me and puts me on hold… for over 10 mins. I call from my house phone while I’m on hold and it rings for several minutes and then he picks up, so I hang up house phone. Then he simply disconnects from my waiting call. What a rude aussie!

Don’t bother making an appointment. You will still wait all day. Service shows zero responsibility for wasting your day and still your car hasn’t moved.