Chili’s Grill & Bar

I’ll paint a picture for you. It’s a busy Thursday night, waited about 10 mins for a table, sat us by the bathroom, didn’t get waited on for 20 mins. Then we left. (We made eye contact with 4 different servers)

Ordered take-​out today and had a very uneven experience. Was told on the phone that my order would be done in about 15 minutes. I got there in about 10 or so, so I expected to wait a few minutes. However I spent 35 minutes waiting on that uncomfortable bench in the take out section for our food.
My server was super nice and apologetic for the situation as other customers also voiced their complaints as well. He handled everything graciously but I have to admit that I’ve never been this disappointed in the the six years I’ve been eating here. For me, the biggest failure was that a manager didn’t step in to expedite anything or to check in on me once, and I saw two of them walking around.
As far as the food goes, it was good. No complaints there at all. Consistent, well prepared and tasty. The more I come here the more I’ve noticed the speed of he kitchen becoming more and more of an issue.
Also a small complaint on the lack of wifi. Cell service is awful in this area with the Walgreens, McDonald’s etc. and it has been for years. I’d have been less annoyed had I been able to access Facebook or something while I waited for my food.

I’m eating my burger, at home, and notice something in the middle of the bun. I thought it was mold, but my husband thought it could have been something from the grill. I picked it apart, and yep, it was mold. The burger was great up until then. So disappointed. I won’t be ordering from this location again.

Good all American fare 6oz sirloin with potatoes & broccoli 11.79 good late night place around lots of tvs close to Hampton inn very close to 95

My wife and I were out looking for «American» cuisine and saw this Chil’s. We had low expectations having been to Chili’s in the past. Our experience was always that it was loud, your typical tavern menu in a place that should have had the grease scraped from the walls. Boy were we impressed! Varied menu, not a long wait and great service. Oh, the food? It was excellent. You could get a burger but you won’t be disappointed with the clever Pork Carnitas Tacos either.
After this visit, we tried another Chili’s while traveling. We were somewhere between Richmond, and Alexandria Virginia, hungry and hoping for a similar experience– no wait and good food. We were not disappointed. Thanks, Chili’s.

My wife and I had dinner here, like many times before, on 12/​3, around 6:30. It was busy, but did not have to wait for a table. Waiter was prompt. We started with chips and queso. Queso was a little paste-​y. Thick. Chips were super salty. My entrée was spicy shrimp tacos. Temperature was lukewarm and there was no spicy at all. Beans and rice were good. My wife had enchiladas, which she seemed to enjoy. Def had higher expectations, as it had been awhile since our last visit. Stick with the regular menu and get the fajitas.

If you are looking for good food and terrible service, this is the location you want to visit.
Visited recently for the Daddy — Daughter Dinner. The hostess greeted us and seated us quickly to a table.
10 minutes later our server stopped our table. We ordered drinks, entrees (Burger and fish tacos) and chips and salsa to start. I asked for fries and no salt.
5 minutes later someone else brought our drinks to the table. I asked about the chips & salsa. The server said they would tell our regular server.
15 minutes goes by and the kitchen staff deliver our meals. At this point it’s too late for the chips & salsa. Our regular server comes by and I asked where the chips & salsa was? A light bulb went off and she apologized. I mentioned their was salt on the fries. The server said they will just take the fries and dump them in the fryer again to remove the salt, so they will be greasy. I said tell them to put down new fries.
5 minutes later my hot fries were delivered.
This is the worst Chili’s location in Jacksonville. Average — good food with servers that go through a revolving door. You never see the same ones the next time you come in.
NOT Recommended.

Chills is slowly losing me over as a customer. With my last experience I’m not sure how long it’ll be before I go back. I used to eat here at least once a week, now i don’t even keep track because it’s that rarely. But my last experience was horrible. I order 2 for $ 20 meal. I requested for a plain hamburger mustard and ketchup only and Cajun chicken pasta add shrimp. Now the last few times I called that in the to go girl told me we can’t do that for the burger because it comes with cheese and bacon. Of course I get irritated how can’t you ring that up its a PLAIN hamburger. Then when I almost cancel she gets it right. Then for my pasta she goes oh chicken and shrimp isn’t on the menu, I said the chicken is and you can add shrimp. She states it’ll be extra. I know! We wait 20 minutes pick up the food the burger is full of cheese! We turn around and to girl comes out and say oh it was supposed to have no cheese?. She run the burger in and come back out and say it’ll be another 10 – 15 minutes for the burger WHAT BURGER TAKES THAT LONG?! needless to say I’m quite over chilis. Not sure if I’m general or just this particular location. Just not the same anymore.

I really like this place. They are clean. The service is great and the people seem genuine to me. I would recommend this place to anyone especially since its one of the few restaurants in the area. My only complaint is that their ToGo service is not that great. Several times ive had to turn around because my order was wrong. Then i would have to wait another 10 – 15 mins for my meal to get cooked. I could go inside for that but other than that, this is my favorite Chili’s to go to.

Good service and love the menu. Feel like the bar side could be kept cleaner.

Good restaurant overall. I’ve been to several Chili’s restaurants in the area and would say this is one of the better ones by comparison. Relatively good servers and staff. Good kitchen.

Great food and great customer service! I love their new menu! The berry margarita is absolutely delicious! My favorite place!

Got the Cajun pasta. Very tasty. Drew was our waiter. He was initially atentive but lagged towards the end of the night.
Overall good experience.

I am always eating at various chilis and this is one of the worst I ever ate at. Sat at the empty bar recently to order good and drinks. Asked for chips and salsa 3 times and the bartender kept forgetting to get them. I did see another couple come in and ask for them and the same bartender got them right away for them. They were not busy and seemed to be well staffed.
Oh well, won’t be there again.

Don’t know why there are 2 of the same location feeds for this location? I’ll share my post here as well:
Love the Bartram location! I have visited others and the service at this location is superior by far! Very clean, friendly and food is deliciously consistent. Lauren B. Is a great server, we wanted for nothing. She was attentive but not hovering! Request her seating section!

UNFAIR ADVANTAGE!
Here I am again at Chili’s Bar & Grill writing a review! Besides the fact that Chili’s is one of my favorite restaurants, they have not been disappointing at any restaurants since I’ve been writing reviews. So let me give you what you came for!!!
PROS:
–Service. I’ve been impressed and I have to give a shout out to Drew (check the pics out) who knew how to come around not too much and not too little. He knew how to keep out drinks full and napkins plentiful.
–Food. This is where Chili’s has an unfair advantage. The food is so American, so delicious, so cost-​efficient, that you can’t help but to like it. From the front of the menus to the back, you can’t go wrong with an entrée unless you are allergic to it. Anyways, before I start naming my favorite dishes, just know that the food is scrumptious… yes…scrumptious.
–Atmosphere. When you have a restaurant near an up-​and-​coming area for shopping, it shows that the company has good business analysts. Great placement of a restaurant. They haven’t taken full control of their presence, but they are on their way. The lighting, music, space between tables, bar space, and floor cleanliness all contributed to a pleasant experience.
CONS:
–Parking. If you come during a big event you will want to car pool. There is parking for across the street, but who wants to walk that much these days? Normal days it seems like you can’t fill the lot, but let me tell you it’s like borderline just not enough.
–I don’t know… the bathroom was clean and I don’t have anything else I could really use as a con.
Overall, this was a great time at Chili’s and I don’t have any complaints. Tell me what you think. They should keep up the great work and make me their official Chili’s guy. J/​k.
This is TJ and I approve this review. Thanks for reading and I hope I was helpful.

Good deal to sit in the bar., free chips and salsa. Add a two for one margarita yummmm. Nice place to unwind and relax.

Pleasantly surprised with this Chili’s location. It’s rather large and seems to have the new Chili’s concept going for it. This means updated décor compared to various other restaurants in this chain and the new iPad ordering system. This location seemed to still be working out the kinks when we visited. Our waiter was pretty attentive for our rather large group on a Friday night. He was quick to get our drinks and orders.
The food was typical Chili’s fare and wasn’t something to write home about, but nothing to complain about either. This was a normal Chili’s experience for anyone who has been to one, but kicked up a notch with their new style and concept. It helps that it is conveniently located right off I-​95 as well.

I was reluctant to go to Chilis for a long time because I tend to be «chain restaurant» adverse. But… I ‘had’ to goto to this Chili’s for a work function, and I was really surprised at how good the food was. Service was great, and the prices reasonable.
The menu has been majorly revamped since my most recent visit many years ago.
I tried the southwest salad which had a really nice kick to it. I also had the chicken strips which were cooked great.
The parking is abundant at this location, and it is very clean.
I look forward to heading back!

We went on a Friday night to take out the grandparents. We had a 45 minute wait so my mom and I decided to go get a drink at the bar. My grandparents sat in on of the booths in the front and my dad stayed with them.
We finally get a table, a lot sooner than 45 minutes. My grandfather sat there miserably because it was «too loud» then wants to order fish but he didn’t want the salmon, but goes ahead and orders it anyway with extra fries for his side.
My grandmother complains about the sirloin saying it’s always too dry when last time she came she made a meatloaf that was horrible. My dad was so disgusted by it you can’t even bring up the meatloaf bc it makes him gag. She gets the chicken tenders… wondering if they will be «too spicy» for her, but nowadays everything is too spicy.
My mom and I got the two for twenty deal. She ordered the fajitas and I ordered the half rack of ribs. Everything was good, our waiter was very attentive also. It was a plus that he’s Cuban American and knew spanish so my grandparents could talk to him.
My grandfather’s food came and he didn’t want the salmon and switched his plate with my dad. It was annoying, because my dad is on a strict diet for health reasons and the extra load of fries didn’t help, however my dad being the nice guy that he is just switched with him with no complaint.
My grandmother continues to complain about the salsa being too hot for the chips ‘n salsa… it’s not hot at all.
Overall, the service and food were great. I’m happy I got to spend time with my parents… unfortunately my grandparents have forever and always will be intolerable, but thanks to my Chili’s margarita it made them tolerable.