Sleep Number

Updating previous post… after cancelled delivery date and multiple requests for a manager callback with no reply we received more non information via messenger. We finally cancelled our order two weeks ago and did get a refund last week. No one from the company ever called us even though that was promised multiple times. We feel like we dodged a bullet and will never consider doing business with this company again.
Disappointing customer service with the delivery department. We bought a sleep number bed from the Irvine store and they were great. We received a call on the Tuesday before Christmas setting the delivery date for the Wednesday after Christmas. My husband took time off work to get the room ready, dismantle old bed and frame etc. We received a call the day before delivery saying there was a freight problem and we wouldn’t get our bed for two more weeks. My husband asked to speak with a manager after getting inadequate information from the rep and he was promised a call back. Later that day we received a robo-​call telling us that the bed would be delivered the next day. I called customer service to verify this and was told it was a mistake and that a manager would call my husband back. That was two days ago and we have heard nothing. This is not the level of customer service we expected from a national company. We are still waiting for answers…

Went in to buy a mattress. We had previously been to the store and a wonderful associate named Corey helped us, talked us through everything and gave us great customer service. He gave us a card and told us to come back whenever we were ready to purchase a bed. We went back a few days later and Corey wasn’t there it was the manager and another associate. Neither were very eager to help us, there were people in the store but they basically ignored us. Then when they finally helped us the associate turned us over to the manager to help us continue with the purchase of the bed and she didn’t really talk us through the process of purchasing the bed she just stood in the corner behind the counter typing up everything and not talking to us. It was very uncomfortable. After everything was done and the bed was purchased she didn’t even explain when or how the bed would be delivered, we had to ask. Then she said that she would put the card of the associate in the store with our receipts. He was not the one that helped that day, the young man Corey was the one that did all the work and actually helped us and he wasn’t even going to get our sale which I think is very wrong. After we brought up the fact that Corey should get the sale the manager said there was nothing she could do. And that was it. I was not impressed at all with this store except for the associate, Corey who initially helped us.

So, we decided to order a new mattress pad with the hope that would help make the bed comfortable again. We called the Sleep Number customer service number on our original paperwork. No problem. They would sell us a new mattress pad for $ 200 (regularly $ 400). Are you kidding? Not really interested in throwing more money away. Then the rep said we could get a pad that goes under the foam pad, offering more padding for $ 65 (saving 50% of the regular price). It’s important to note, we have only had this bed for 4 years! We gave in and ordered this foam pad. They charged our credit card 2 weeks ago and we still have not received the new foam pad. Tried CHAT online, informed it should ship in a couple of days.
This is a great business model for them and a horrible one for customers. We have to pay again for something WE STILL DON’T HAVE… COMFORT.

I would give this place zero stars if I could. My mother in law is African American and we stepped in to the store just to look around. Not one sales person greeted us even though they did look over at us so they knew we entered the store. After we walked out, the employee behind the main desk in the back rushed to the front door and locked the door literally after we stepped outside of the store. Keep in mind this was at 3 o clock in the afternoon and not when they were closing. I know certain areas of OC have their racists, but jeeze could have they been more discrete haha?

I agree with the folks who said that the mattress is comfortable in the beginning but then becomes intolerable later. Given how expensive they are, I would say steer clear from the sleep number mattresses. We have back and shoulder problems from them and wish we didnt put so much money into them

The staff is very friendly and I go back to this specific store every time I need a new product. The store is clean and everyone there is helpful. I love their neck pillows and I always ask for the manager because she treats me like family and makes sure I get what I need.

Was so excited to get a new pillow! I saved my money because they are rather expensive the manager was patient and helpful but not once did she mention no refunds exchange only I purchased my $ 120 pillow aired it out to breath I have a two-​story house my whole house smelled like this god awful pillow I returned it immediately only to find out I would have store credit and then they would put the rest back on my credit card very misleading very upsetting very dishonestI will never go there again and will talk all of my friends and family about this incident

I purchased an mLE special edition bed here with my wife and the sales rep said that we could add the adjustable base option afterwards without any issue. These are expensive beds, so we saved up and then found out that the adjustable base doesnt work with the mLE because we got a king bed (not a split king which they didnt tell us) so we cannot add the option. When I tried to see what options were available to me, a sales representative at the store laughed at me and said buy a new bed. They dont care about their customers. They just want to make a sale. Hopefully you come in really well prepared because I obviously feel like I was duped into buying the wrong bed.

Went in to this store a few weeks ago with the whole family (mom and grandparents) and no one greeted us or helped us the whole time we were there.
One employee was helping someone, so that’s excusable – even though he could have greeted us– but there were at least 3 other employees just walking back and forth from the main counter to the back. They saw that we wanted to learn about the beds because my mom is interested in one.
The guy helping someone didn’t even want to say «hi» or «someone will be able to help you in a bit». None of the employees even acknowledged us and we made it pretty really clear we wanted assistance.
It wasn’t until 30 minutes later when the other employees came out from the back laughing and joking with each other that we had enough and left.
Terrible customer service AND they lost a serious customer.

Increable customer service and great knowledge of sleeping the right way. Even the knowledge on the sheet thread count of sheets for breathabilty in the summer heat.
My experience with Robert was great, he educated me on how the beds work and made me a customer for life. You must try the beds and it’s great to have dinner the Irvine Spectrum.

So I walked in to look at pillows but because of how patient and awesome the store manager was (Robert), I ended up buying not one but two pillows!!!
Robert was so great. He wasn’t pushy or overwhelming. He gave me my space when I was looking around but was always nearby if I had any questions. And when one of the sales associates took my pillow when I still wasn’t done trying it out (that sounds funny), Robert told him that I wasn’t done using it. Basically, he was very aware as a manager of every aspect of his store. Loved my experience and will definitely return for more purchases.

Don’t get this bed if you like spooning with your wife. Your side will be uneven with hers and there is a foam barrier between you two which is a speed bump of a border. So if you have a sex life with your significant other, this bed is not for you. If you are old and want separation, then this bed is for you

I haven’t even received my new and incredibly expensive mattress yet, but I am already dissatisfied with their delivery. It is the worst I’ve ever had to deal with. Make sure, if you choose this mattress, that you confirm the potential delivery dates FIRST. They insist that you keep an entire day free and clear and they only deliver to certain areas on certain, infrequent days. Had I known this ahead of time, I would not have even considered buying a mattress there. At this point, I’m not even sure I will be able to receive my mattress for weeks, if not months.

Worst Customer service I’ve ever had my life. Spent 3k on the bed to find that pump stopes working and they claim there products have warranty. That’s if u want to pay 300 $ for a upgrade to a new pump” even called corporate, rude rude rude don’t buy anything from them they are scammers an dont care about you. Your better off buying a air mattress from
Bed bath and beyond.

About a month ago, my wife and I experienced awesome customer service at the Sleep Number store in Irvine Spectrum… the sales pro was very helpful. We are in the process of moving… our next priority is getting a new mattress set and we will definitely invest in the Sleep Number bed soon. We appreciate the help and patience we got from the Asian guy… he was very knowledgable and efficiently guided us in choosing the bed that fits our needs… we were most comfortable on the i8 series… we are now believers! Our friends have Sleep Number beds… We highly recommend the Sleep Number Store at the Irvine Spectrum. See you guys Soon… We are investing in a King size mattress set.

bought two pillows here. was told that I can return them by calling their headquarters. guess what? they have no return policy on all of their bedding products. only one time exchange. what? no returns? did I buy something from mall kiosk? this company is a joke.

Read consumer reports before purchasing these disasters.
They were great about 5 years ago, but quality and customer service has TANKED!
We were going to buy one a few months ago. Thank goodness I did research! I’m Unilocaling now to find a good mattress outlet.

What’s your Sleep Number? I’m a 35.
This store is located in the Spectrum, and only sells Sleep Number paraphernalia (beds, mattress tops, pillows). You’ve seen the infomercials & commercials with the (original) Bionic Woman proclaiming the wonders the Sleep Number beds can do. I don’t think she’s lying, either.
My hubby and I were cruising the Spectrum and decided to stop in (the $$$ bed we bought a few years ago at Sit N Sleep turned out to be overpriced junk — BOO Sit N Sleep). Rick, the no-​pressure sales guy, was great. His sales demonstration included us laying on a number of beds, playing with the «Sleep Number.»
The secret to these beds is that they fill with air; most have comfy pillow tops on top of the air portion, so it never sags; some also have fabric created by NASA that cools you if you’re hot, or warms you up if you’re cold. Best of all, you can choose how soft or firm your side of the bed will be (by inflating or deflating the air portion). Awe-​some!
The beds are pricey, but they often have specials with no-​interest financing or $$ off.