CREAM

This is a really hard review to make, due to the plentiful vegan options. Although, the last experience I had at cream was so disappointing that it might be my last. So just for a little bit of background: a few weeks ago I got a 1 lb toy puppy. Not joking, he is one pound and fits in my hand. The Irvine Spectrum is known to be a dog-​friendly mall. So, due to the fact that my puppy is too young to leave home alone yet, I’ve been coming to this mall quite often.
I’ve been to Cream now a total of 3 times. First time– no puppy, mediocre experience. Second time– with puppy, pretty good experience. Third time– with puppy, horrible experience. Let me explain. I completely understand that some food establishments don’t allow pets to hang around, and I’m totally cool with that. Although, if it’s a fast food restaurant that I run in to and order on a night when there are NO other customers and I am treated poorly, it leaves a pretty bad taste in my mouth. I ran in, already knew exactly what I wanted, and ordered. The girl where the cookies were was extremely sweet and helpful. She was dying over how cute my 1 lb puppy is, and said to the girl over by the register, «look at how cute this puppy is!», to which the other girl shot me the absolute NASTIEST look I’ve ever been given. Seriously people, you would think I was in a high school cafeteria. The girl walks over to me and says in the most condescending tone, «you need to pay and get out. You can’t have a dog in here». She said this to me in the most patronizing, rude tone with the (for lack of a better word) bitchiest face of all time. Keep in mind, this was after a long day of taking him into stores and restaurants and not hearing one negative word, the restaurant I had lunch at actually brought me out a bowl of water for him. She literally SHOVED my sandwich into my hand and told me to leave, which I did.
When I got outside and looked at my sandwich, I saw that she had not included the toppings that I paid extra for, nor had she given me a paper wrapper, so the ice cream was getting all over my hands when I tried to eat it. Not to mention the fact that she didn’t even warm my cookies, they had just been used to smoosh together my ice cream. This was probably the absolute worst service I’ve ever received from any establishment in my entire life. Seriously, you would’ve thought that this puppy was a loaded gun. I don’t know what that girls name was, but she is slim and Asian and was working on Friday night ²⁄₂₆. I apologize to the owner for having to deal with such incompetent workers.

We were happy to find a dessert place open late at night.
We stopped by after our movie and were excited to try some ice cream sandwiches!
We got a mini ice cream sandwich and a malt. I enjoyed my malt and the ice cream was good but we were very disappointed that the cookies weren’t warm. The guy behind the cash register swore the cookies were warm but it wasn’t and he was incapable of fixing it.
The place is a bit dirty and the shelves needed restocking. There needs to be a supervisor, manager, etc there to manage this place. It just felt a bit unorganized and unprofessional.

My cousins and I went for a walk around the Spectrum after dinner and we were lured to Cream by their brightly lit ice cream sandwich path towards the entrance. This is probably the same way the witch tricked Hansel & Gretel to their demise…
For $ 3.99 first you pick the cookies, then the ice cream and lastly toppings if you would like. My cousin’s girlfriend and I were really excited! I actually thought their selection was quite basic, but I was hoping they would excel at quality.
My cousin had oatmeal raisin cookies with french vanilla ice cream. His girlfriend had a turtle cookie and a chocolate chip cookie with french vanilla ice cream. And I had a snickerdoodle and a chocolate chip cookie with mint chocolate chip.
The cookie was so soggy and overly sweet. It crumbled all over the place upon biting into it. I didn’t want to say anything to ruin their mood so I kept quiet until my cousin’s girlfriend expressed that she cannot take another bite… Then it became an open forum about complaints about all three of our ice cream sandwiches. My cousin was literally like, «how do you mess up an oatmeal raisin cookie.» His girlfriend thought it was a great idea with horrible execution. I told her that this idea isn’t all that new, but all of the other places I’ve been to have done it better.
Clearly I would never come back here… It was a sad day for desserts all over the world when the three of us decided to throw away most of our dessert. What a waste of calories…

I ran in here after seeing that they had gluten free cookies on the menu. They have a bajillion ice cream flavors and cookies to pair it with, and there was a line even on a chilly winter night. I was like a little kid staring at Willy Wonka’s magical gold ticket as I looked at all the options I could choose from. I only wish it stayed that way, as my experience was soured by a girl who clearly did not want to be there. I’ve never been to this place before, so I asked to try a couple flavors. I’m also your typical foodie that wants it all, and can’t decide on what to get so I was pretty embarrassed to try a combined 3 – 4 flavors between the bf and me… the girl was not smiling at all and she made me feel very rushed to pick a flavor… she made no comment after I apologized for trying my third flavor (I really do feel bad, but I also want to like what I’m paying for…) and I felt like I was wrong just to order there. If I knew I’d be subject to that I probably wouldn’t have gone in…
Unfortunately, the flavors were pretty mediocre. Most of their flavors were too light, yet too sweet, and don’t even try their soy/​non-​dairy ice creams… ultra weird tasting blueberry. We settled hastily with a caramel ice cream, as I felt bad to keep tasting and just picked the one that you can’t go wrong with – which was actually too sweet for my liking, but at least flavor was there.
The gluten free cookies were okay – the choco chip was slightly harder than snickerdoodle and flavor was not very «homemade cookie» tasting at all. The snickerdoodle was by far my better choice.
Overall, I don’t think I’ll come here again. I still feel bad for ordering my mediocre ice cream and feeling rushed while picking is just no bueno. The bright side, is that you get a GIANT scoop of ice cream with your cookie sandwich! Come here only if you know exactly what you want or if you get a nice employee that actually smiles and doesn’t look like you’ve wronged her a dozen times.

Heard about the hype and came here the last time j was at fashion island. Got the ice cream cookie sandwich but it was hard to eat because the cookies were hard. My friend experienced the same thing with her cookie sandwich. Not sure if the cookies were stale but it seemed like it. Skip it and go somewhere else instead.

Love the concept, but not a fan of the execution. I’ve heard about Cream for awhile now, but it took me awhile to find my way in. I rarely get ice cream while shopping, but a night out at D&B’s somehow ended here.
The décor is bright and visually appealing. You’ve got fresh baked cookies, toppings along the counter and a clear view of all the flavor they offer for the day. The specials they had for the month was Pumpkin and Rum Raisin, but when I inquired about the rum raisin, this branch did not have it. Wtf… my dreams were crushed.
Fine, I settled on a mixed cookie sandwich, Snickerdoodle/​Oatmeal Raisin cookie with Cookies n Cream ice cream. The scoop of ice cream is pretty generous and the sandwich is placed in a paper sleeve. This is where you should ask for a cup because you’re going to need it!
First off, I love warm cookies, but paired with ice cream in a sandwich really limits your time to savor. Within minutes of walking around, my hands were dripping with cream, my jacket was dripping with cream and there was a trail of cream left behind. I guess their name is quite appropriate here. Ugh, it was a mess.
Next time, I’ll just stick with one or the other.

So good. I ordered a chocolate chip cookie with mint ice cream and Oreo crumbles. Delish!!! The location is kind of in a weird spot because it’s not visible if your walking by. Very easy to miss. But worth stopping by.

YUMMY ice cream cookie sandwich!
The ice cream at CREAM is really good. The cookies are fresh and soft too. Even the vegan cookie was surprisingly soft and tasty.
They have cute ice cream sandwich lounge chairs outside the location.
Staff was all very friendly. Join the club and get a free ice cream sandwich after buying 10.
HAPPY ICE CREAMING!

They have 2 vegan soy ice cream options! Vanilla and vanilla blueberry. :) And i think 3 maybe 4 vegan cookies. This makes me so happy that they have more than one option!
I got the banana chocolate chip cookie blueberry sandwich. Amazing~
I personally have a low tolerance to sugar, so the next time i come I’ll probably only get one cookie sandwich because They’re kind of sweet

The 1-​star is based on employee dishonesty, not the ice cream itself. I come here regularly, usually for dessert after dinner. If you buy a typical ice cream sandwich here (ice cream in between two cookies), the cost is $ 3.99. For me, two cookies is too much and I just like ONE cookie. If you ask for just the ice cream alone ($ 2.99) and ONE cookie ($ 0.89), the cost should only be $ 3.88. I was charged the right amount the first two times I cam here, but every visit thereafter, I was charged for the full sandwich. I know $ 0.11 is not a big deal, but it’s about the principle. I asked management to do something about it, but have not heard anything back. I guess in their opinion… every penny counts?
As for the ice cream itself, I prefer the pistachio and strawberry cheesecake. My favorite cookie is the red velvet. Their snickerdoodle cookie is way too sweet.

If this review was based off the décor I would give it 5 stars. If it were solely based off the food I would give it a 3. And if it were based off the customer service I would give it a 3. Combined I think it deserves at 3.
I was soooo excited to try this place and I like it! I really did! I just wasn’t overly impressed with it. Maybe because my expectations were too high but it just wasn’t what I thought it was going to be. The ice cream and cookie were both good I just really wish the cookie was warm and somewhat soft. It was really hard, and a bit difficult to eat. The staff seemed unenthusiastic and bored. I get it, it was probably a long day but hey… It’s ice cream you gotta be a little more upbeat!
I would suggest asking the staff if they could warm up the cookie slightly but who knows I could be totally round and it could ruin the consistency of ice cream sandwich. But overall the décor and location is awesome they did a great job with that! I still suggest trying it if you’re a ice cream sandwich connoisseur like me! :)

CREAM owners, you have to educate your staff on the history of hip hop and how to respond to the older folk when we ask — Do you know the Wu?! You will look way cooler. I like the idea, fresh cookies with delicious ice cream in the middle. I wish I had a choice to pick the cookie when I pick a mini. I’m pushing 40, so I can’t put my lips on the regular size without gaining 50 lbs. Other than that, I’d say this place is money.

Loved the fact that they opened another dessert spot on the movie theater side of the Spectrum. It’s pretty much like Diddy Riese, just pricier at $ 3.99 for each ice cream sandwich. I could get at least 2 sandwiches at Diddy and honestly, I wouldn’t be able to tell the difference either!
Lots of different ice cream and cookie flavors to choose from. And if you have a hard time picking the ice cream, the staff is super friendly and are more than happy to give you samples. My friend and I opted to share one with the white chocolate macadamia cookie (her choice), the turtle cookie (my choice), and the cookies n cream ice cream. We originally wanted the salted caramel, which seemed very popular, but after a sample, we thought it was too sweet. The cookies themselves were pretty sweet too.
The pros are the friendly staff, the generous scoop of ice cream, and the fast-​moving line. The main con is probably the price, but they do have discounts on weekday afternoons where the sandwiches are $ 1 cheaper. At the end of the day, I’m glad I tried it, but I think Cream is just a one-​time thing for me. Or maybe next time, I’ll just grab a cookie or a scoop of ice cream instead of a sandwich.

I can’t say it’s the best I ever had. But it’s still pretty darn good.
I came around 10:30pm on a Sunday expecting it to have closed but not even-​the lines were gone, if anything, compared to an hour before when the lines were nearly to the corner. It closes at 11pm on Sundays (and most nights) and on certain days, midnight.
I wanted the blueberry cheesecake ice cream but they ran out of that so I just got the cookie dough. That may be why I wasn’t entirely content but no other flavors stood out to me since I wasn’t feeling minty that day so my go-​to mint choco chip didn’t work. I got the choco chip and red velvet cookies. I wasn’t sure what to expect for the red velvet taste but it was just what I expected-​the taste was far from red velvet but it was still soft and worked well with my ice cream. It was all a nice, warm handful when I got it but it started melting so soon after that I was a mess. I recommend that they serve them in some sort of cups so that people can enjoy their sammies-​otherwise I think I’d get the ice cream scoops only from now on.
Parking free in structure.

CREAM is the new rave going around with many dessert spots opening up and having plenty of options to choose from. This pretty much reminds me of that other ice cream sandwich spot in West Wood. But here they do have two flavors of soy which I tried the blueberry vanilla. If you aren’t sure which flavor you can always ask for a sample.
This place is located in the Irvine Spectrum Center and parking is free unless you want to valet, which I’m not sure what the price is. Came here during the weekday and still there was a line out the door!
The serving size is pretty big which I would say you should maybe share with someone else. But hey some people are able to finish it like its nothing, so I guess it really depends. Of course they have plenty of milk option ice creams but I wish they also have different types of dairy free ice creams.

Located conveniently in the Irvine Spectrum outdoor shopping mall. I have tried the one up North near Berkeley and felt like this one didn’t live up to that one. AND I’m a loyal Diddy Riese fan, so this definitely doesn’t top that in my opinion.
ICE CREAM SANDWICH: The ice cream sandwich costs $ 4…way more than Diddy. Besides the price, I didn’t like how my ice cream sandwich started to melt within minutes after purchasing. I ordered a Red Velvet cookie and a Chocolate Chip cookie with Cup of Joe (coffee) ice cream in between. Everything was good, but the cookies were served still warm. This would be good if I ordered the cookies alone, but it started to melt my ice cream really quickly and it ended up being a mess.
Overall it was okay, but I’ve definitely had better. They have an abundance of choices and even a cool ice cream taco option, but overall it was pricey and didn’t like how my ice cream sandwich melted so fast!):): (Refer to my photos).