Ferguson Bath & Kitchen Gallery

We have never done a bathroom remodel and having Joshua Murray help us has been such a great experience with his detailed knowledge of so many of the different styles, the different manufacturers and the options available. I appreciate his perspective and his ability to help us cut costs when we were able to and guide us to look at options we did not know were available. The stress of having to order things in advance with all of the options available is something that cannot be removed from the equation of doing a remodel but having someone like Joshua explain in detail and take the time to call and check up on things has made this a great experience at least from this side of the remodel. I look forward to having him help us with the next 2 bathrooms and our kitchen!

I fully intend to update this review once our products arrive, but based on my experience so far I wanted to leave a review. My husband and I are expecting in about a month so it was imperative that our bathroom remodel starts within the next week. Being our first major bathroom renovation we were unprepared for the amount of details that went into the project. After selecting all of the tiles, counter, flooring, cabinets, etc. we were asked to provide a tub and all fixtures.
Simple enough, right? NOT! After visiting a couple other similar places I was feeling overwhelmed and pretty discouraged. Not only were the choices endless, pricey and confusing, but no other suppliers were able to meet our timeframes. I was getting an average of 10 – 14 days without a guaranteed delivery date which would then delay our renovation since the items in question were needed by day 2.
Enter Debbie at Ferguson! She was knowledgable, friendly, respectful of our budget and understanding of our situation. So glad we came across this place and will definitely be recommending it in the future.

Mike Bailey has helped me and my family with numerous plumbing fixtures for our house. We love all of them and he is wonderful, helpful and great with following up with you. Scott T.‘s review is awful and please do not miss out on this place because of misleading information like his. Trust me, it is worth your time to get great long lasting fixtures for your home.

Sasha Araiza has done a great job in helping us choose our bathroom fixtures and lighting. She even was available on her day off to meet with us. In addition she called with the delivery information. We definitely recommend Sasha and Ferguson.

Jackie greeted us warmly and made comments and helpful suggestions. Despite the fact that we didn’t have an appointment, Joahua helped us minutes after our arrival. I was invited to lie down and try out the tub and feel the stream of the water flow in the shower. The prices were much lower than the Kohler website and we were finished within an hour. It made such a difference to see everything in person.

I decided to visit Ferguson Showroom in Irvine and was very impressed with the young lady (Jackie) that greeted me at the front counter and her offer to assist me. She was very polite and attentive in answering my questions about a Kohler product. As Ferguson’s front desk greeter Jackie subsequently took my name and had professional salesperson further assist me. When I left the store, Jackie offered and gave me a bottle of cold water. Excellent customer service — that’s the way you treat customers. Thank you.

Customer service is appalling. Staff are rude, aloof, and utterly unhelpful. Won’t be back.

Disgustingly lacking customer service. Would give them negative stars if I could. After wasting several weeks choosing appliances and fixtures for whole house, Paul Kosta dropped the ball many many times. $ 15 000 in fixtures and $ 24 000 in appliances and he can’t keep communications straight. He kept pushing low quality mirabelle fixtures. Picture and final quote were promised, over a week gone, no response to emails and messages. I was supposed to get pictures a week ago on a Tuesday so my plumber can review and we can order valves for next day pickup. No sign of so yet. I put up with it all and he bailed on a in house appointment today and claims it was my fault, I have had enough. The front lady is nice but she covers up for bad sales staff so much that she can’t keep her lies straight. Lies lies lies and more lies. Manager is nice too when you can get hold of her, good luck with that.

The online chat feature was useless. All I wanted to know is where the nearest Fergusons with a lighting showroom was. She didn’t have that information, but offered me the number to the closest Store. I called that store (Santa Ana) and she said they didn’t have a lighting showroom, but Irvine did. We drove to Irvine and Guess what? No lighting showroom…

just came back from this horrible dealer. I was informed by jan-​air to this dealer since it’s a bit closer to my home instead of going to the long beach one. i drove over 45 minutes to their irvine office. i have to sign in at the front desk with my name, but after i’ve waited 40 minutes like a moron and nobody ever approached me, i finally walked up to the receptionist who at that time was online shopping some women shoes, i asked her is there anybody available for me? she just said «NO». but when i was there, there was only 1 female customer in the faucet area with one sales woman. there were one couple who came after me who sat at the front waiting area, and most of their small office room were empty.
the ferguson is selling high-​end, very expensive kitchen/​bath appliances, maybe that’s why all the women working there also inevitably became so arrogant and so snobbish. i finally walked out of this disgusting dealer and called the other dealer in long beach.
maybe their way to treat customers is very choosy, but it’s definitely not like what the other reviewers who praised this horrible dealer so willingly. this is the worst experience that i’ve ever had with a dealer who carries modern day products but their arrogant way treating a potential new customer is just so outlandishly primitive and arrogant. Jan-​Air should never contracted this dealer to sell their product, because they only showed one j.a. floor sample in the far back corner of their show room.

I have purchased here on two occasions in the past two weeks and have had a marvelous experience. Sasha and Nicole were particularly helpful in cheerfully helping me pick out items and getting them ordered. I even went to Mira Loma to have same day pick-​up and everyone was totally friendly. Had a return (my mistake) and they picked up at my home the next day (another wonderful employee). I could not ask for better service or better pricing. I high recommend this location.

Okay!

Poor customer service. Lady behind the desk was rude, and not enough staff to help. Would have had to wait over 30 minutes just to talk to someone.

Pros: Good selection
Cons: Slow delivery, poor communication and service
Ordered a kitchen sink. Told it would take up to 2 weeks to be delivered. 5 weeks later no sink. I have called and sent numerous emails to try and get a status update since many other things are contingent on getting the sink.
Mostly my communication goes unanswered. If there is a response, they just say they will look into it and then we never hear back and have to call/​email again.
No sink, no communication. They did cash my check!
Stay away. You can do better at Pacific Sales or Perch or anywhere.

I can’t give this place a complete fail as they have a wonderful selection to choose from. However, the execution and customer services leaves a lot to be desired.
Purchased three toilets of which, one was delivered incorrectly. Had to drive out to Ontario on my own dime to swap it out so that I wasn’t wasting by General Contractor or Plumber’s time. Spoke with Mike Bailey about giving me a credit for the mistake and it was like talking to a deer in headlights.
Now am dealing with a sink that isn’t the colors that was purchased/​promised, bath faucet hardware that doesn’t work according to spec, etc…
All in all, great showroom with terrible execution and follow up. I’ll be looking into using their competitors for future purchases.

From the moment I walked thru the doors and was greeted by a very friendly and cheerful receptionist, I knew that Ferguson was where I wanted to shop. I went to Ferguson to shop for my master bathroom. I did not have an appointment but after a short wait and a cup of hot coffee, I was very well taken care of by a very knowledgeable sales woman. She helped me select the faucets, bathtub and light fixtures that were just right for me. And most importantly, she worked within my budget. I thought that Ferguson would be high priced because of their nice showroom but I found out that they are actually very reasonable.
I would definitely send my friends to Ferguson to shop for their home.

A few weeks ago, I had a bad flood in my kitchen and needed to replace everything. A friend suggested Ferguson so I made an appointment at the Irvine showroom and it was the BEST thing I ever did.
My salesperson was very understanding of my needs for my kitchen and was exceptionally knowledgeable about both kitchen appliances and the faucets and sink that I needed. I ended up getting what I wanted and everything was delivered within a week. I NOW have the kitchen of my dreams. Thank you FERGUSON!!!

I use Ferguson for all my Interior Remodeling projects. There store is very eye appealing and Mike Bailey one of the sales people there is very helpful and has knowledge about the plumbing fixtures and the appliances giving a full range of pros and cons. It has helped my clients when knowing their options is a great advantage.
Ferguson sells all the high end as well as the mid priced items and it is very helpful to do it all in one place.
I will go back again and again!

Spent $ 1108.00 on 3 toilets. I had done my research so all they had to do was order and deliver when ALL 3 TOILETS were in. Receive call several weeks later so I take one of their 3 hour windows for delivery and have to leave work to meet them at the house. Before truck leaves it occurs to me to confirm that everything I ordered was here. Delivery person looks at paperwork and tells me a toilet bowl is backordered. I am not certain which part of ‘deliver when all parts are in’ was not understood. I now already had an appointment for install of 3 toilets of which now I only had 2. I phone the store and no one knows anything. My sales person calls me the next day and tells me it was her fault, that she did not read the paperwork properly and she remembers me telling her to not deliver until all parts were in. Her solution was for me to pick the bowl at her store when it arrived. Oh, really, so helpful. Now I get to drive to your store to pick up something that should have been delivered??? I told her that would not work so she told me she would call me back. That was several days ago so obviously she had no intention of calling back, she just wanted to get me off the phone.
So now I have to leave work AGAIN to take delivery and have the guy come back out to install the last toilet, taking time out of another day. Thanks a lot Ferguson. So much for buying local and supporting the little guy. Sometimes the little guy just needs to go away.
P.S.
Notice the single decent review is from 2010. Apparently things have changed.

Based on their website (
), I thought I had found a great local appliance store. But when I came here today I was rudely told by the receptionist that I needed an appointment (she did not even say «hello» to me when I walked in). I then asked if it was okay to look around given the fact I was already there but much to my amazement, the receptionist again said, «As I stated before, you need an appointment.» Is this really the kind of person you want as your gatekeeper? I can fully respect the fact that customers with appointments take priority, but this is no way to treat a customer looking to spend thousands of dollars on new appliances. Thanks to Unilocal,I found another company nearby (Saddleback Appliances) that appears more interested in earning my business. More on that later.