Scentsational

No matter what the reason, as a customer you have choices and you are not helpless. Allowing someone who is responsible for providing you with service to behave in an unkind or thoughtless way can be damaging to all parties involved — to the business, to the person behaving poorly, to future customers. Yes, im speaking to you (young lady behind the counter — possible name: Christina) I reached out to the owner before posting this, she did not have the decency to dignify my questions with a response. The rest of the Unilocal reviews have clarified that this is not a figment of my imagination, it is true that the rude abrasive young woman that works behind the counter is a problem. In fact, a sale was lost due to her attitude.

Have only dealt with this amazing business by Internet and mail but I must say I am completely impressed with the integrity of this company. Not only was my order shipped safely and promptly, I unexpectedly received a nearly $ 9 refund because the cost of shipping was less than expected. Most companies would pocket that money, Scentsational should be commended for their commitment to their customers.

Rude staff! It seemed like requesting scents was a chore and an annoyance to them. They hold a jar over the counter for you to smell as opposed to giving slivers of paper dipped with the scent (like they do in other fragrance venues so that you can contemplate the different scents). If you want a nicer experience with helpful and friendly staff, try the Soap Box in port jefferson. Same concept, nicer staff, and they have a frequent buyer punch card.

The products are nice – I will say that. But the staff is extremely rude. Nasty girl behind the counter totally killed my holiday mood. (Gurl with the great eyebrows and horrible attitude, I’m lookin at u). Being nice to her was an exercise in patience. I’ll be ordering all Scentsational’s products online from now on. Stay far, faaaar away, unless you hear they’ve hired different people.

GREAT store– I wanted to buy everything! Such a shame that the young girl behind register was so rude and dismissive. I think when you work for a chain store you can get away with being unpleasant here and there… for a family owned place, you should be relying on every customer who walks in to buy something, be a little EXTRA FRIENDLY. My friend and I wanted to get a couple of things but left with only one… NOT going back here!

Very cool store! I’ve received many body lotions from this store as gifts and they’ve all been fabulous

For years I used a perfume from the Canadian company Roots and would rely on online ordering and trips to the Canada pavilion at Epcot to restock. Then sadly, the scent was discontinued. I brought the small amount I had left to the shop and the owner was able to create a scent in the same vein. Although not completely identical, I liked the scent she created and am now on my third bottle. I get frequent compliments as well. I will definitely continue to repurchase!
There’s a small discount if you bring your bottle for reuse, but I’ve had repeated trouble with the spraying mechanisms on my bottles so I don’t know if this is a quality issue or just bad luck on my part.
On another note, I’ve never experienced any of the rudeness other customers have mentioned in their reviews. All the workers have always been pleasant and helpful on my visits.

Great stuff but the staff is SO rude. I’ve talked to many other people in the area who feel the same. My friends mom even quit because of how badly she was treated by the young women who work there. If management reads this I would suggest speaking with your employees, they really have huge attitudes.

DISAPPOINTED!
A few years ago I visited a place in Salem and created my own custom scent. I had no idea what I liked. The saleswoman asked me many questions and was able to combine oils to create a scent I was in love with.
I searched the web for the best places in NY. Scentsational came up as one of the best places. I was so excited and drove 35 min to make my own scent.
I walked into the store and it had ambiance. There were 2 college age girls behind the counter. She asked me what I needed help with. I told her I wanted to create my own scent… PAUSE…I then said I don’t really know how to do this. She said pick something you like. There were many bottles of oils. I had no idea where to start. She did have me smell some oils. But I was looking for direction. I recalled my visit to Salem and remembered Egyptian musk. I asked to smell that. She did. I said ok what can I put with this. She said it really depends on what you like. I then started to smell anything I thought may smell good. I started getting annoyed that she was not suggesting scents I could pair with the one oil I liked. Then I thought maybe I’m not being clear about what my goal was. I asked again for guidance. Her response was the same. At this moment I was completely aggravated and said ok I’ll take the Egyptian musk. I restated I wanted my own scent. Her response… well you can call it something else! I thought to myself jeez I could have gone online and purchased the oil for less.
My suggestion to the owner train your staff to be able to make suggestions (how about this and this) and ask questions (do you like floral, musk, fruity. ect) clients like myself who desperately want create a custom smell don’t know where to start. give the public what you advertise you offer. custom scents. The girls were nice and pleasant but the girl that helped me was no help at all.
If I walked away with my own scent. I would have been a repeat customer for sure.

The fact that this phenomenal store has three and half stars as it’s rating is absolutely ridiculous. My mom and I have been going here for 20 years. The ladies who work there are so hard-​working, friendly, kind, and helpful. They wrap gifts so beautifully, and delicately. They had been a great small business for forever. They have amazing products and a great selection. The prices here are reasonable and NEVER overpriced.

I grew up in Huntington and I always loved going into this store and making my own perfume. Today I went and as quickly as I got in I wanted out. The girls that work there were so rude and witchy. The one girl told me I could only smell four scents. I was ready to spend money but only ended up getting one little thing because I wanted to leave so bad. I’m pretty sure the one girl who was miserable to me had a necklace that said Annabelle on it. Will go to a scent making shop in Manhattan where it is nice and pleasant and won’t be going back here every again– sadly.

Too many years ago that I care to mention I spent some time in San Fransisco. While I was there I picked up the most wonderful scent but used it judiciously knowing full well I’d never be able to get more
(unfortunately my jet had been in for service so flying out there to do some shopping seemed a little inconceivable).
Well that would’ve been true if it hadn’t been for Scentsational.
I brought the bottle of what was left to the store and the owner who has a great ‘nose’ was able to replicate the scent perfectly!
After creating my scent and then naming it, the ingredients went into my own personal file. Now my new body oil, bath gel and body lotion is available whenever I want. How cool is that?!
Not long after, I decided to create an original scent that I had never been able to find anywhere. It was citrusy and clean, pretty much the exact opposite of the deep musky aroma of San Fransisco. I named that one after my dog.
It doesn’t matter how long you go between visits, as long as you’re on file your scents will be available.
As noted there is jewelry, candles and an assortment of trinkets also to be had. There is also mail order available so even if you move you can still get ’ your ’ lotions etc.

The people that work and own this store are beyond unprofessional and inappropriate. I had gone to the store with a friend to make a perfume and thought it would be a good idea for a friend’s bridal shower. The woman I spoke to at the store never called me and once I did call her she informed me that the boss was «sick» and had been out with health issues — something an employee should not be repeating. Several calls were exchanged and each time the woman I spoke to became more rude. It finally escalated to the owner of the store speaking to me and said that weeks ago the person I had been speaking to said they did not do parties on Saturdays. When did the woman think the bridal shower was? Not only did the people at this store completely waste my time and energy they were rude about it. Before the owner hung up on me she screamed «we do not conduct business with individuals such as yourself.» I will never step foot in this store again nor will any of my friends (many of whom planned on going). Scentsational lost out on a tremendous amount of business due to their inability to act in a professional and courteous manner.

A small local shop in Huntington where you can custom blend your own perfume, this shop also carries makeup, handmade jewelry and skincare lines like Crabtree and Evelyn, Kiehl’s, Mario Bedescuo, and 100% Pure. I’ve shopped here since freshman year in college (my mom would ship me my favorites to UMASS). The owner and staff are 1^st rate and remember me each time I stop in for my favorite scent (ATHENA). I cant recommend this place enough. With the holiday season rapidly approaching I say stop in you’ll find great unique gifts.

A small shop in Huntington where you can custom blend your own perfume, this shop also carries makeup, handmade jewelry and skincare lines like Kiehl’s.
I thought the shop was cute, but there was a horrific smell being masked by the scents that gave me an awful headache. Not sure if it always smells like a bathroom. If I return and the smell is gone I would upgrade to 4 stars.