Jo-Ann Fabrics and Crafts

The lines are always way long! It takes forever to get fabric cut and a long time to check out! I have left multiple times due to the long lines.

I have not had any problems with this store. I usually find what I want, although the selection of colors for zippers is disappointing. I don’t know of a store that has better. Once I bought the wrong bobbins and then lost the receipt. They were very nice about exchanging them for the correct ones without the receipt. They frequently have sales on the patterns, which is good because patterns have gotten so expensive. Everyone I’ve asked questions of was very nice and helpful. I don’t go at busy times because I don’t like waiting. But many years ago, I used to measure and cut fabric, and I remember how crazy it can get, especially when there’s a sale.

Terrible store! They don’t have anything in stock the shelves are empty. I asked some guy named Tim for help and he wasn’t the nicest or helpful at all. The girl in the back where you get your fabric cut was really nice though I didn’t get her name. The girl at the cash register looked like she didn’t want to be there. I bought elastic and she didn’t even give a bag for my purchase she just handed me my receipt. I won’t be coming here again. I don’t recommend this location.

I am currently at this store and needed a piece of fabric cut into three pieces. They say «we don’t do that here, you have to get a manager». I thought she was kidding. Then she referred to the line of two people standing behind me and said «I don’t have time to make custom cuts, it’s Halloween». I’m not from this area so now instead of the woman taking 20 extra seconds to make 3 straight line cuts I have to spend an extra $ 7 on scissors. I went to fashion school and have bought a ton of fabric in my life and never remember anyone refusing to cut a piece of fabric in half. So weird!

I am pretty disappointed with this store. I went in to buy material to make a headband for my baby. They were going to sale me the piece of material until a lady decided I couldn’t buy it «because it was damaged.» It wasn’t!

Literally the worst customer service. I asked someone for something and she sent me to the aisle and what I was looking for was not there. Have to wait in line to ask another person and she tells me where it’s at. Go look and of course it’s locked up. Walk back to the front and have to wait again to ask her to unlock it. She then tells me she and everyone else in the store is busy and that I’ll have to wait. I literally spent 15 mins waiting after I was first told to go to the wrong aisle. Every employee looks like they’re miserable. Do yourself a favor and go to Michaels or hobby lobby. Don’t waste your time with this horrible place.

Rarely more than one person working the register while the line is 12 people deep. Rarely more than one person cutting fabric while 5 people wait… each with 3 bolts to be cut. Paper crafting supplies are a joke and when there is a sale you can forget finding anything from the ad. Was there today… don’t know why because the store continues to disappoint!!!

Beyond rude. You feel like they are inconvenienced to wait on you. I’ll go back only because there isn’t any other sewing stores.

I used to come here all the time in high school when my only method of transportation was by bicycle, and I can’t believe that I used to think this location was any good.
Now, whenever I go in, the store looks like a mess. Joanns obviously doesn’t believe in flexing their items (I’ve worked in retail before, I know the lingo) which leaves aisles and aisles of empty shelves when only part of their seasonal inventory comes in. Their fabric bolts are constantly a mess — especially the specialty fabric that gets draped over by partially flipping it inside out to hang into the aisle. It looks pretty, but becomes a fucking mess when you have to take it out and bring it up to the cutting counter. Their quilting and suiting fabrics are also constantly disorganized and threatening to fall off the shelves. I’m pretty sure many bolts have ACTUALLY fallen off the shelves, because there’s been many a time when I’ve pulled out a bolt to get a closer look and find half of it covered in dust. Disgusting.
Their quilting fabric is also cheap — and I’m not talking about the price. The quality is poor, most of it is very very translucent and stiff feeling even after several washes, and I’ve had a few yards completely warp after washing and drying because the manufacturer did something funky with the sizing chemicals. If I wasn’t in the habit of prewashing my fabric, I don’t know how many of my projects would have been ruined in the wash after hours spent on sewing it together.
The store is constantly understaffed here, and out of all the locations I’ve been to, they’re the most hostile and unfriendly. I don’t know what it is about this location, but no matter what time of day or what day of the week it is, I can never find someone on the sales floor who will ask me if I’m finding everything okay or offers me so much as a smile or greeting. If I acted this way when I was working in retail, you bet I would have gotten a write-​up! If I want help finding something, I have to track down a worker and pray they know what I’m talking about. The cutting counter is slow, they’re lazy when it comes to measuring and ensuring that the cut is straight, and half of them don’t know how to use their ticketing machine and end up writing it onto a slip of paper manually which takes the cashier at the front an extra fifteen minutes to type in.
If you’re the district manager of this store, please, I implore you, please audit this store and find out why it is the way it is! Replace the manager if you have to! Retrain or even just rehire a completely different set of employees! And by all that is holy, do a deep cleaning of your store.
I only ever swing by here anymore if I’m cutting it too close to closing time and desperately need something like thread or buttons that can’t possibly be messed up by uninterested and unenthusiastic employees. I’d rather drive all the way to the Irvine location or to an independently owned fabric store to buy my fabrics. For any other craft supplies, I’d rather go to the Michaels in Costa Mesa where the employees are busy stocking and cleaning the store but are still happy to help me when I have questions.

Actually had an experience when making a purchase at Jo-​Anns that rarely occurs today. An employee, I found out her name is Heidi Schwabe, not only took the time to help me buy enough fabric and all the stuff for making blankets but helped me choose colors/​fabrics that matched, showed me how to use my coupons to save the most money and made sure other people got help too. Normally I cant even find anyone to help me at most stores or they are so busy that I feel awkward asking them to help me. Had to take the time to give credit where it’s due. Hope they realize who the good employees are.
Paige

Everyone is always very helpful and nice.

Holy Hell this place is freakin’ expensive!
I hope to God there was some secret coupon I didn’t know about for the other customers because I walked out with 5.5 yards of fabric and spent $ 55!
Hobby Lobby has me spoiled because I’ve bought tons of fabric there over the last couple months and barely spent half that.

I am not sure why the reviews are so bad…
This was my 1^st time at this location, i was skeptical after seeing the rating on Unilocal.
I needed fabric to cover some black out curtains i had. I brought fabric i needed it to match and brought a few over the the cut station to get the opinion from the lady, she was very help full and even gave some great recommendations on other ideas to pull the fabric in to the room that we didn’t think of. She recommended making pillows with he fabric… duh…why didnt we think of that!
The lines are very long here… which is the only down fall. The cutting station and the check out.
At checkout the lady was very helpful and scanned out joanns app coupon and even let us know about another one we could use. She was very helpful and friendly. It made the checkout line wait not as bad. A+ for the customer service.
Layout of the store is pretty standard for a Jo-​Anns.

Very helpful staff, I needed a new zipper for a overnight bag that I’ve hardly used and I love and she measured it and told me to get one that is half an inch longer which I appreciate the help since I’m lost when it comes to stuff like this. My usual impatience was getting the best of me in line but another employee came and helped out in the registers and we were out fast.

I am in no way a crafty person. I came here because I have a toga party to attend and I don’t have a sheet to ruin. First off, I waited in line patiently for quite awhile because the lady ahead of me literally had like fifty things to cut.
I came here to pick up some of the same fabric for a friend and I, we each needed one yard. I kindly requested that she cut the yards separately since one yard is going to be for each of us and the worker rudely said «We don’t do that here!». I thought she was kidding, but she was serious!!! Are you kidding me?! They can’t cut two yards separately? I am no way a crafty person and now I have to figure out how I am going to evenly cut this piece of fabric in half when it would have taken her a minute! I would understand if I asked for 50 yards separated in singles, but I literally just needed two yards separated. I’m only leaving one star because the cashier was friendly.

Dillon is a cool dude with a rad stach. Just went in here with wifey to buy some gear for our upcoming baby shower. Dillon asked if we had any coupons (which we didn’t) but then he took our info to mail us some & told us to pull up the 50% off coupon on their website right at the register (which he was able to scan the upc from my phone. Good lookin out Dillon. We will be back again

This place is terrible! It’s completely run down with terrible selection. Sure, it probably has a limited selection for what you need for most basic crafts, but the store gave me the heebie jeebies! Empty shelves, old, and the complete lack of pride of ownership was very transparent.

My wife and I frequent this store weekly it seems always in search of something to add to a new craft project or something one of us is designing for the house.
With that said I will now try to follow the age old advice of if you have nothing nice to say to not say anything. So I am done with this review.
Hopefully the staff gets replaced or retrained to be more friendly and courteous.

Seems like all the reviews on this store are negative, and sorry to say, mine wont be any different.
My friend and i went here to get 4 yards of fabric, and it took over 45 minutes! The cutting lady was rude, and shot me a nasty stare when i asked if we could just get our fabric cut really quick since she was sitting there twiddling her thumbs with another lady.
We did not get any help from any of the workers. Seems like they need to hire more people and clean the store.
The only positive experience was the cashier gave my friend and i a 40% coupon.

The service at this store is horrible… When I went to get my fabric cut there was no one waiting in line at all and the lady was at the counter. She didn’t say one word to me for about a few minutes so I then said can I get some fabric? She responded by asking me «did you get a ticket?» In my head I was thinking are you effing serious there is no one around… Anyways I grabbed a ticket and she calls the next number and no one comes up. Then she looks at me and asks me what my number is and finally services me.
Finally, after I receive my fabric I bring it to the cashier at the front of the store and find that there’s only one cashier and about ten people in line. Waited about twenty minutes or so before paying… Horrible.

Every. Single. Time. I go to this store it’s a bad experience! For some reason the people cutting are always extremely rude and purposefully ignore you to do less work.
My friend and I were waiting to get something cut and the lady cutting was talking to an old lady who was going back and forth with her about how to cut whatever she was getting. We are standing there waiting and waiting walk away to look at other stuff needing help for that too and there was no employee to be found. When I finally found someone to ask where a seam gauge was he rudely said «you mean a seam ripper.» No a seam gauge. And then the cutting lady suddenly was paying attention and said oh I don’t know. Then he said I don’t know. So I just stared at him obviously waiting for him to FIGURE IT OUT. He showed us them we came back and the cutter was still talking to the old lady not speeding up at all another 10 mins or so of waiting we are about to be late for class because the lack of employee knowledge/​attention. So my friend finally just asked her to cut what we need real quick cuz they weren’t getting anywhere and she gave her the nastiest look! So she ends up just cutting it cuz the old lady was very understanding and gracious.
Finally almost 45 mins later we to grab a couple supplies and 8 yards of plain fabric the checkout lady changed our experience and was very nice and sweet and lively and is the only reason I gave an extra star!

Oh my, where to begin with this one…
The store was busy, but not overwhelmingly so. I do think the store was understaffed for a weekend (not to mention a holiday weekend). I waited approximately 20 minutes just to get a couple of spools of lace cut. The ladies at the cut counter would frequently leave the counter to go help a customer find something instead of working on getting the line down.
After waiting and waiting for that to be done, I went up to the checkout counter, where there was a line wrapped around the front with only one cashier working. Add 22 minutes to my visit just to check out with my $ 11 worth of merchandise. (see the pictures I posted).
Another eerie thing is there is no music at all in the store. It’s creepily quiet, except for the occasional loud speaker page. It does not make for a pleasant shopping experience at all.
This totals for 42 minutes just to get my items, when I planned to be in and out in about 10 – 15 max. Definitely will not be back.

Jo-​Ann Fabrics & Crafts in Irvine was out of stock on a particular sized cover button I needed for an Etsy order. On a whim, I drove to the Jo-Ann’s in Huntington Beach, and luckily they had the item — only one left, lucky me!
Customer service was cordial; I didn’t require assistance to locate my item and thankfully the checkout process was quick and smooth and the cashier was pleasant. This store is a bit disorganized and cluttered compared to other Jo-​Ann stores I’ve been to. On the plus side, the store is well-​stocked and parking is easy.