Villas At Hermann Park

So, after living here for nearly a year I can say there’s been no grand improvements. I’ve put in multiple requests for things to be fixed in my apartment and it’s been 2 months that things continue to go untouched. There still is no full time staff besides the manager and supervisor. Temps come and go. They put in fences for first floor apartments and expect us to pay $ 400 more a month upon renewal. That is absurd. That video on their website, yep that’s a load of crap. They sent emails about improving their sense of community and offering more events and that fell through. I like living 5 minutes from work but I’d rather move out further and get a better quality of living/​life with consistent staffing and better maintenance turn around. Waterton needs to get off their high horse and recognize their facilities are not comparable to other apartments around and they need to drastically improve their staffing.

The people who work in the leasing office are SUPER LAZY!!! Nothing ever gets fixed on time. No refreshments in the lobby area. The pool area was closed for update… But why does it look the same? The gym was never updated. Rent here is too damn high. For no reason. It’s not worth it at all. I can’t get over the rude people who work here.

I must say I am very happy living here. Colin and Glena are amazing. They give 100% every single time. 5 stars for customer service. My only complaint is my neighbors need to clean up there dog poo

Update: ¼/​2016
It’s been almost 2 year since I’ve lived at Villas at Hermann Park. I initially gave this place a 2-​Star because of the negative experiences I’ve had to deal with. A few months ago, I updated my rating to 3-​Stars because I wanted to recognize the extra effort that the new management put in to make things better for the residents. This was especially true when the complex had a water pump failure. The staff stayed late to distribute gallons of water, provided pizza dinner, and sent many email updates until it was fixed. I like how they’re organizing more activities such as holiday potluck, food trucks, etc. I also noticed that they’ve enclosed the balcony areas on the first floor units — not sure if it’s due to break-​ins since we have not gotten any notification of break-​ins in a while. Overall, I am happy to live here. The only down side is the increase in rent for my upcoming lease renewal. I am in the process of looking elsewhere as a result, but have not made a definitive decision.

Ask for Maurie and Colin they are in it to help people. These two are a home run they are the new property management team. Amazing service! Did apt searching around the whole Medical center and The Villas at Herman park was by far our favorite with quality professional new management. Granite counter tops, updated stainless still appliance, top ten sexiest pools in Houston, the people here are laid back. Happy we signed our leased with Villas at Herman Park Job well done. –Doug Kelley Apt 1244

Moving to Houston soon so I’ve been apartment hunting for about a month now trying to find the right one for me. I toured the Villas at Hermann Park and they were very polite. I believe the name of the gentleman that helped me was Colin. He was extremely sweet, answered all my questions, and made me feel right at home. The location is great, it’s right across from a park, and just a couple minutes from midtown. I liked the apartments and amenities but the customer service was the main reason I moved this place to the top of my list.

I really like it here. However, ever since they changed management and hired some new office staff it stinks. Most of them are nice but a few def. Look like they hate there job. Rude and they all seem like they don’t communicate and are fairly unprofessional. Oh and don’t ever order anything online. You will never receive it. They can’t find packages, lose them, and probably give them to wrong residents. I’ve had 3 packages misplaced. One mysteriously showed up 2 months later. Rediculous. One more year and we will be looking elsewhere.

Don’t believe the pictures of the units. They’re not nearly as nice as what’s posted. First of all, here’s what I like about VHP:
–Location is excellent. Just north of Holcombe and only a few minutes from the Medical Center area.
–Pool and grounds are well taken care of.
–The parking garage concept is pretty cool. You drive up to your apartment level and you’re right by it. I’ve been here for a month now and there are always plenty of open parking spaces in the garage. Having a garbage chute in the garage is nice too.
Here’s what I don’t like:
–The office staff is not very knowledgeable and helpful. Occasionally they can be downright rude.
–The A/​C units suck. They are undersized and loud. Pure and simple. You’ll notice all of the replacement units, but the smaller, older ones have to run continuously.
–The exterior hallways are poorly painted and not kept very clean. Also, the lighting in said hallways is not very good. There is no reason why they can’t change to cheap 100-​watt equivalent fluorescents in the ceiling lights. It can be a little scary at night.
–Carpet and pad is very cheap and thin. And whose idea was it to put slate tile in a kitchen? That stuff is very hard to keep clean.
–My biggest peeve: All of the windows are single pane. You can hear everything in this place, from the pool to dogs to mating birds to gas powered leaf sweepers. The rain pounds on my bedroom window too. Single pane also increases your A/​C costs. If you want peace and quiet, pay close attention to which direction your windows face. The place is loud.
All in all it’s a fair place but there are newer, nicer properties nearby as well that you may want to check out. I guess it depends on what you’re charged for rent.

Absolutely horrible. Used to be a great place to live, but since the villas were bought by Waterton, everything has gone downhill. Their customer service is horrendous. The staff is very unprofessional, and they will nickel-​and-​dime you as much as they can, even if it’s unwarranted. For example, charging over $ 100 in late fees despite showing proof of payment before the due date. Another example, requiring payment in the form of money order if rent is past due, etc. Do NOT move in here.

I am writing this again because my original posting was removed!!!
Since writing the last review, mgmt has changed once again, very unorganized, unprofessional staff, my heat hasnt worked in MONTHS!!! stay clear away, there are plenty of GREAT options to select from in the Med Center-​This place is crap!
im never the one to write reviews, but people need to know what they could be getting into…
do not rent to this place!!! management (tristin) does a horrible job at keeping their tenants happy!!! i moved from chicago and had to do everything online and over the phone. when trying to get questions and concerns answered management never returned any of my phone calls!!! i was constantly told that someone would call me back and i still never got any return calls!!!
i moved into my apartment to find filthy window blinds, no dryer, and a light fixture in the bathroom that didnt work!!! it took all of 2 months to get those minor jobs completed… in addition to that, my key fob to get into the gate does not work. they were switched out twice since then, which is a complete inconvenience!!! i went into the office to complain about my key fob and i was told by the staff that they were closing and could not help me. it wasn’t until i complained that i would not be able to get into the gate and stated that was unacceptable that they finally gave me another key fob!!! horrible!!!
on day of move in, i was also told that my security deposit and admin fees were never taken out of my account. the office had my credit card information since the submission of my application, i even called everyday asking if they could process the payment. finally after weeks of calling, i was told by the staff that they were going to process the payment. from the date i did my application to move in date was well over a month and still no payment was processed as promised. the office staff has been very nasty to me about making this payment, even with tristin threatening to evict me!!! customer service is horrible!!!
the pool was closed for weeks as well as the computers in the lab were missing. pictures from the website are deceiving as well as all the amenities that are promised to you.
please do not rent here! they are very rude!!! there are plenty of options to chose from within the med center! do yourself a favor and rent to somewhere that appreciates your business and your money!!!
this place doesnt even deserve 1 star

I’ve lived in VHP for over 5 years and should have moved out at least 2 years ago. Rent is skyrocketing, and quality/​service levels are dropping like rocks. If you live here, be prepared for different management every six months. The impact to you is that there is seemingly never a quality transition of information from one group to another — the outgoing management must be running away full speed!
The interiors of the apartments look fine when you walk in, but you’ll quickly notice how cheap everything is. From the terrible paint everywhere to the faulty AC units, it’s one thing after another.
Oh, I haven’t mentioned that our AC has been broken for over a year. They keep refilling the Freon to keep us cool, but when management changes… You guessed it, we have to go through the same song and dance all over again, including arguments with the office staff that we don’t care what needs to be done — it’s HOT and we need AC!
Communication between residents and management is piss poor. The office staff is routinely incompetent and rude. They have frequently handed packages (including some of our wedding gifts) out to the wrong residents. They neglect to tell us about month-​to-​month expenses and then want to back charge us well after we’ve already paid rent. They ignore maintenance requests related to safety (sorry — it’s not OK for some exterior lights to be dead for 4 months at a time) and do not adequately maintain their amenities (one treadmill has not been working right for 18 months and they refuse to replace it).
Just stay away… When I moved in during the Fall of 2008, the place was pretty great. Clean, well priced, and staffed by kind people. Greystar mgmt. took over and it’s been a mess ever since.

I have been living in the Villas for about two months now, and I have a difficult time getting things fixed in my apartment. Understandably, installing and fixing air conditioners take priority because of Houston’s stifling heat. However, there are still some things in my apartment that are not fixed, and its been over two months. I ask for things to be fixed, both by talking to someone in the front office and by email so that its documented, and I have to nag and ask over and over again before things get done. Only once did they come after I asked only once, and it was for my air conditioner, thank goodness.
The employees that work in the office are hit or miss but mainly miss. One employee told me that they do not send back packages for the residents (even though the UPS and Fedex trucks come to the complex daily and can easily take packages back). When I came downstairs a month later to just ask where the closest UPS office was, her manager happened to be there, and the MANAGER said they could send the package back for me through the UPS delivery person who was there that day. If the manager wasn’t around, I am positive this employee would have simply told me where the UPS office was and not even bothered to tell me that they do actually send packages back for us. The manager then stated to me that this is something that could ALWAYS be done in the front office. Of course, this employee then chimed in that it was our responsibility to tape up the package and place the packaging label on it. First, this is common sense. Second, I would never trust her to package and tape my package, or anyone else, the item could get lost and then obviously I wouldn’t get my money back.
There has already been a theft — (mulitple cars broken into on the first floor of the garage), and I have only been here two months. I spoke to someone who recently moved out of these Villas who stated that cars being broken into happened a few times while she was living here was well — which was only one year. So this seems to happen a few times a year. There was also an actual apartment break in within the past year, which is the scary part. Its easy for me to not leave items in my car, and get my care fixed, but what am I supposed to do if someone breaks into my home and I happen to be there?
We received a letter from the management which basically said be careful, this is not our responsibility, and walk with someone at night. Common sense. There was no mention of upping security in any way.
There is not a security guard within the apartment complex area at night, but when I moved in, I was told that two of the residents are police officers. That really is not going to help me much in the middle of the night if I need some help. I will be calling 911. I don’t know where these officers live, and for their own privacy, I don’t expect them to disclose their addresses. So, although two police officers live within the apartment complex, I am not sure how this is suppose to reassure me.
I have looked out over my balcony a few times to see that the gate that lets cars in to the garage is open for a few hours in the middle of the night — a welcome invitation for thieves.
If I had to choose again, I would live elsewhere, I will be leaving when my lease is over.

Some things to note:
— Fed Ex will never deliver to your door. Ever. So if you work normal business hours, it might be hard to get a package since Fed Ex isn’t delivering to your door, and the office closes kind of early.
— Resident appreciation breakfast every first Saturday of the month is not that great. It’s some cereal, waffle machines, and mimosas.
— When we first moved in, there was a lot of pest control. Which was great. As the management kept changing, pest control seemed to get lower and lower on the list of important things to take care of. I never had a wasp problem until the new management came, and there also seemed to be an influx of spiders/​spider webs. Is it Halloween? It just makes the complex look a little unkempt.
— If you refer your friends, you get $ 500. Med students, take note! You can make money off your fellow or future classmates just by having them say that you live there, and the extra $ 500 you split will be a nice cushion for food or fun.