Marquis Lofts at Hermann Park

Iv been here close to 7 months and have a wonderful experience overall. Great staff always willing to help. One time I wanted to sit down and have someone break down the monthly billing and they were more than happy to do so. Packages and Mail are always on time and held in their office. Two gate entrances which make it convenient. They now have personal trainers in the gym who offer classes for residents. Food truck days are awesome as well. They even gave me a birthday card on my birthday which I have never received from my own apartment staff before. Just literally a walk across the street to endless bike trails and parks. Not too far of a walk from the rail system and we have at least one bus stop right in front of our complex. AND we get trash service that will pick up our trash on weeknights right outside of our front doorstep. I guess I haven’t had a really bad experience as of yet and my roommate/​friend has been here for two plus years without complaints as well. The cost of rent is what it should be for the location and a amenities. People around me are also very friendly which is something I do appreciate when coming and going.

I lived here for a year. Apartment was essentially functional. However they have a pest problem. At first it was cockroaches. Then we had mice and we were very clean people. When we told the front office they said they hadn’t heard of mice but when maintenance came he said they were everywhere in the high rise. Needless to say I moved out immediately.

I love living at the Lofts and my boyfriend and I have lived here for over a year now and have had really no issues. I work in the Texas medical center and he works downtown so it’s the perfect location for both. I can walk to the medical center in 20 minutes or bike there in 10. There is also a shuttle that goes through the med center every 15 – 20 minutes which is super convenient. Free parking in the garage for residents, which is surprisingly hard to come by in Houston apartment complexes. We are both avid distance runners so being across the street from Hermann Park and very close to Rice is really an indispensable feature.
The residents are friendly and respectful. Many residents seem to work in the medical center like myself but there are also many great people who work in other fields. This is a great place to live if you have dogs since it’s a very pet friendly complex.
The apartments are huge and the price for a one bedroom is a great deal considering how much space we have. We live in the mid-​rise building and have a huge balcony with a beautiful courtyard view. The building itself is energy efficient and stays cool through the many warm months so we don’t use the AC as much as many people in Houston might. The management and leasing staff are very nice and accommodating. The amenities are really nice: great swimming pool and lounging area, cyber café with internet and TV, conference/​study rooms, tons of parking spaces, lovely dog parks and green space, and a nice gym with the basic fitness amenities. My favorite part is actually the on-​site fitness group and personal training classes that is now offered. It sealed the deal even more and reaffirmed why I love living here.
Of course, living in a huge city like Houston, there is always the possibility of theft and break-​ins. However there have only been a couple (both car break-​ins) since we have been living here and since then, the management has hired 24-​hour security staff to patrol the buildings and parking garages day and night. I’ve never felt unsafe in or around any of the buildings or in our apartment.
If we don’t move away from Houston for school next year, we would definitely like to stay at the Marquis Lofts!

My husband and I have lived on the 7^th floor of the tower with our son since April of 2014. We absolutely love it here. We have an awesome view of Hermann Park and the Medical Center, and we can walk over to the trails, the zoo, the Miller Outdoor Theater, the museums, or the metro rail, all in 20 minutes or less. Watching the fireworks at Miller from the comfort of our living room is pretty unbeatable.
The staff are always setting out treats for us, like cupcakes and fresh-​baked cookies (which my son loves!) and they often hold pool parties, wine-​tasting events, and other mixers for the residents. They also have «Food Truck Wednesdays» for us out in the circle drive, which are great during busy weeks. The gym is small, but it has everything you need — including a separate room for group stretching or yoga — and just recently they’ve even set up a FREE personal trainer to provide boot camp or group running sessions. And I love that they’re always holding a food drive for the holidays or collecting school supplies for needy children when it’s back-​to-​school time.
So many negative reviews mention water outages or elevators not working. It’s an old building; of course there are going to be issues like that. We’ve never been surprised by any of it. The staff have always given us plenty of notice so that these issues were never a problem for us. Any time we need something fixed, like a lightbulb replaced or the sink unclogged, we call it in first thing in the morning and it’s always fixed before we get home that evening. We’ve also never had a problem with our vehicles being broken into (knock on wood)… Then again, we park in the basement — since it’s resident-​access only — but we also never leave anything valuable in our cars. After all, this is Houston, and that’s just basic common sense.

Today I will be moving out of the lofts and I wanted to share a review before I did so.
PROS
First and foremost the staff here is remarkable, very hospitable, friendly and dedicated to making your place here a welcome home environment. I give the front office 5 Stars they go above and beyond.
The location is great and the complimentary cookies and coffee are pretty sweet too.
There are two Mac computers and a printer in the lounge area which are useful to college students and business professionals.
& Parking is very spacious lots of avi. Spots
CONS
There are a few minor issues I did want to touch on but still overall a great place to live.
The elevators need repair about 1 or twice every two months. So if you don’t mind walking just a few short steps to the next elevator this is okay.
The other thing I would say about my loft that bothered me which is subject to change is the noise from the people above. The dog believe it or not would run around early in the mornings and scratch the floor which would wake me up but if you get a high floor no problem or don’t have loud neighbors.
Other than those two issues I can’t complain and I have enjoyed living here.
Security has gotten better and the staff is here to provide the best living experience in Houston.
Sincerely,
Kendall Stephenson

We moved in February 2015. In April 2015 we received notification that an outside company named American Fire Systems would be coming inside and checking the fire alarms and sprinklers. The day they came inside to check ours along with a maintenance person, the front door was left unlock and our gun safe was stolen. What a coincidence. Management has done nothing and have actually ignored my emails with my concerns for our safety. Disgusted and disappointed to say the least.

Marquis Lofts try to pass themselves off as luxury, but that’s far from the truth.
I lived there for one year, and when my lease was up, I couldn’t wait to get out of there. The nearly daily frustration with management was more than I could handle. It started even before I moved in. Let me explain:
I made a trip to Houston to apartment shop prior to moving here. I looked at several complexes and and decided on Marquee Lofts because of its uniqueness. After I signed the lease and went back out of state, I received a call saying that something wasn’t right with my paperwork and if I didn’t call back immediately, I would lose my lease. So, I began to call and leave message on a daily basis. No one helped me. Once I finally did get an answer, it turned out everything was fine, but no one ever bothered to tell me that.
Then I moved in. When I entered the apartment for the first time, the refrigerator was in the middle of the living room, all of the kitchen cabinets and drawers were open, and there was human feces in the unfleshed toilet. But the most horrifying thing didn’t happen until that night. When I returned home and turned on the lights, I was mortified to see literally 50 cockroaches scatter across my kitchen counter. Needless to say, I had dreams about cockroaches crawling on me all night.
Then there was the daily headaches with management. Computers were constantly broken, printer was always offline, out of ink and/​or paper, wireless internet was always spotty. They’ll tell you there’s free coffee, but they won’t fill it up after, like 2pm, or on Sundays. There’s no sanitation equipment in the gym, some of the free weights are broken and there’s no repair in sight. They rarely tell you when there’s a package waiting for you in the office, the elevators are CONSTANTLY broken, there’s a ridiculous amount of crime in the garage; to the point of entire cars being stollen. I had my car broken into, and when I told the leasing office, it was evident that they couldn’t possible care less. The security gates will be broken for weeks at a time, rendering them wide open. I think you get the point.
And when my lease was up for renewal, they had the audacity to raise my rent by several hundred dollars.
.

I moved in to a ground floor studio on December 1^st, 2014.
I live here because I have two big dogs and work at the medical center. My bike ride to work takes 10 minutes and this place is the most dog friendly apartment complex I’ve found.
My patio door opens to a common grassy area, which means that potty breaks for my dogs are a breeze and there is a small dog park in the complex which I visit almost everyday. It can be challenging to avoid stepping in poop at the dog park (especially after the sun goes down), but this is the fault of numerous residents which do not pick up after their dogs, not the apartment management which employs a service that cleans up the park once a week. There are always plenty of bags available in the dog park and the other common areas of the complex.
The office personnel are quite friendly and the maintenance staff have responded quickly to the three or four small service requests I’ve made.
I was a homeowner for 15 years so returning to apartment life has been an adjustment for both me and my dogs. That said, I love the concrete floors, high ceilings, and open floor plan I have here. There’s no carpet for my dogs to ruin and the high ceilings and lack of walls give it a very spacious feeling. Most of the space in similar sized apartments (~700 sqft) I looked at was useless because they had too many walls.
My kitchen and bathroom are quite large and have nice cabinets, counter tops and appliances.
The single biggest complaint I have about living here is that they have an exclusive deal with AT&T which means I’m forced to use AT&T for my internet service and after just two and a half months I already hate AT&T. They charge $ 100 for installation plus another $ 100 for a modem, and when you need to contact them you have to navigate their automated phone hell because their online chat service reps can’t actually do anything. Effing terrible.

This is a great place to call home, even if only for the short term.
My wife and I have lived here for 3+ years. In that 3 years, the ownership has changed 3 times and the current property management, CWS, has improved drastically. Maintenance requests are expeditiously addressed, the office staff is friendly and responsive (some of them tenants themselves — so they’re more like community friends) and they cater to they hold special events offering free food or sweet treats almost every month.
Listen, it’s an apartment complex. Noise sometimes permeates the walls into your home. However, if you share your concern either with your neighbor or management, it WILL be addressed. People smoke sometimes out of the designated areas — again, it WILL be addressed. Like anything else, you’ll have to make the offenders or management aware.
I am absolutely unhappy about Urban Living developing a 12-​home community in my once great view of a small dog park, but that is not CWS’ doing. If the land was worth that much, CWS probably couldn’t have bought it up for a dog park anyway.
*Now, I have future neighbors who will have to learn to enjoy my NAKED LUNGES (my passive protest of their home’s location)
Again, this is an apartment complex. But after living here for 3 years and hearing stories from my local friends, you could do MUCH worse.
Money where my mouth is — I renewed my lease just last month.

Marquis Lofts is a complete hellhole with constant break-​ins, water outages and broken elevators. There have been rats living in the walls for the last year and, despite 6 notices to the front office, they are unable to do anything about it. My ceiling leaks above my shower every morning at 9:00 AM. I would not wish this place on my worst enemies.

I only moved in to the Marquis Lofts at Hermann Park 5 months ago, and I already want to move out. I had a friend recommend this complex to myself and my (now) roommate, and she said it was great! However, what she meant to say was that it’s great for anyone who is looking to live in close proximity to the Med Center. (If you are a med or nursing student, then yes, this location is perfect and the cost of living is affordable.) But the details my friend failed to mention, I will make very clear to those considering renting at the MLofts at Hermann Park.
Unless you are a hermit, vampire, or prefer to live in utter darkness, this is not the place for you. My roommate and I have a 2 bedroom apartment in the Lofts tower and only one bedroom is provided with a window. The smaller bedroom (which I currently live in) is about the size of a walk-​in closet and has NO windows. I’m sure this is breaking some kind of inspection law.
The Lofts stays true to it’s name and has a very Soho/​retro feel with the exposed pipes and concrete floors. This did not bother me at first until I realized the pitter patter of little feet above me (I thought was a dog upstairs) are actually RATS. Yes, rats are constantly running through the pipes, and that my friends is what will lull you to sleep at night.
The water pumps for the property also have a habit of shutting off– so you better be ready to show up to work with dirty hair at any given day. I spoke to the leasing director about this to which he replied that the pumps are 50 years old and that they were seeking a permanent solution to the outages… try replacing them. Thanks.
The tower has one main elevator in the lobby, one on the west and one on the east. All of these elevators are slower than molasses. I recommend allowing at least 5 minutes to get to the ground floor. But on second thought, I recommend waiting the extra minute or so to reach the basement because your car will get broken in to if you park anywhere else. I have received countless emails from management warning us that there has been another break-​in in the garage. I should have listened to my insurance company when they warned me not to live in this complex. They wouldn’t provide me with renters insurance due to the record of break-​ins in the last 3 years…

As with any apartment complex many of the problems are with the residents and not the complex, facilities, its personnel or the management company. Tenants tend to blame the company for their own failings and their neighbors.
Jessica and her team have leasing and management offices in the tower. They are accessible and responsive. Sure there are some disconnects, but they are becoming fewer and fewer. They have been steadily improving the complex and their customer care.
The management has been open to tenant suggestions and have dramatically improved the atmosphere in the building through proactive communications with the tenants. They send notices about issues before tenants stumble upon them. They send updates to keep us informed. There’s still room for improvement, but they are winning this battle.
They have begun enforcing the complex’s rules to improve the overall enjoyment of the facility. They have been addressing building safety and security. Doors that were broken have been fixed. Garage security is being improved. Security cameras are being installed to reduce theft and vandalism in the garage. This also increases tenant security,
They are continuing to develop a sense of neighborhood. This is good! Social events and walk-by’s (pick up a personal pizza after work) mean the tenants get to see each other. People are beginning to know each other.
The Marquis Lofts at Hermann Park is a decent facility. It’s not really luxury. It’s a little rough around the edges. Very rough in the tower. That’s sort of cool unto itself. The management company has been working hard on many issues and is making progress. They are quick to maintain tenant apartments, just not the common areas. The rent is a lot less than other apartments near the park. The level of luxury, security, amenities, common spaces, etc. are much less too. Some apartments have no windows in bedrooms. Floor plans are guidelines and not rules.
Andrew R. posted the following under the old «Lofts at Hermann Park». It’s still relevant today.
«We have met the enemy, and he is us.»
I write this as a current tenant of The Marquis Lofts at Hermann Park. Most of my fellow tenants are highly educated medical, business, or technical professionals. Who else can afford to spend $ 1300 on a one bedroom apartment the size of most suburban garages? As such, it surprises me on the lack of ownership and pride one has in their dwelling. It only takes a few bad apples to start a vicious cycle, but as responsible tenants, we can minimize the effects of those apples.
1) Please be responsible for your pets.
There are three dog stations in the gated complex with ample bags for tenants’ use. Sure, it’s paid for through the monthly pet fee, but it’s always accessible. How much time does it take to pick up your dog’s crap and put it into the waste container? It’s psychological to not want to pick up after your dog if you see other «gifts» left behind, but that shouldn’t keep you from doing the right thing.
2) Look out for one another.
Most of us will only spend a year or two in this complex as we finish rotations or save up for a mansion. Neighbors tend to be nameless faces who get the occasional head-​nods or «Hello’s.» But they’re just like you. They want to live in a safe environment, free of nuisances, litter, and crime. Someone leaves their keys in their locks because they’re too exhausted from working, knock on the door and let them know. If you see litter on your way to your car, pick it up and throw it away.
3) Be the complex’s eyes and ears when it comes to maintenance or security issues.
I doubt the staff schedules rounds through the complex daily. I would much rather them stay focused on more critical issues (like how to deal with security). You walk through the same hall day-​in and day-​out. If something is out of place, inform them through the iResident portal. I’ve had a lot of success with requests sent through there, even for non-​apartment specific issues like a door coming off its hinge or debris left over from a move-​out.
5) Have patience with the staff.
I highly doubt they get up in the morning and think, «How can I screw with my tenants today?» With two major complexes, the Mosaic almost full, and a fourth condo area being built up, there will be demand on the utility infrastructure now and in the near future. Maintenance outages should be expected. Wait until they start construction on the condo area… The staff could be more accommodating to the plight of the residents during the times of outages such as remaining in the office until the work gets done or providing bottled water. Just having someone in the office to answer questions, no matter how repetitive…“when will this get done…” or asinine «I want to break my lease because I have been without water for 3 hours» will go a long way in satiating the most angry of us.

I have been living at the Marquis Lofts for 10 months and it has been wonderful. The management staff is competent and polite. They respond quickly to issues such as refrigerators and disposer: it’s been my experience the same day. The grounds are clean and well kept. The pool was recently refurbished so it is ready for the summer.
On occasion, management will have wine tasting parties in the Cyber Café and other social events like pizza night and donuts for breakfast. This has allowed me make friends at the complex. I like running and weight training, the running trails at Hermann Park is across the street and the gym is well equipped and maintained. I plan on renewing my lease as I have found living here as been most enjoyable… I call it Home.

I lived here for approx 1.5 years. (Nov 2012 — March 2014). This place has been an absolute exercise in incompetency and failure. We have had 6 fire alarms, 4 break-​ins, roaches, 3 occurrences of dog feces and urine in the halls, all three elevators break about once every 2 weeks, the security gates almost never work, the water has been shut off 4 times the gym has no sanitation products despite many residents asking weekly for 4 months, and the list goes on.
Despite my having asked them on a weekly basis to fix things, they simply say something similar to «we are gonna do… x, y, z» and then none of it ever happens. They said they would build a covered dog park to walk dogs in the rain, then when they replied «we don’t have the money anymore» they couldn’t explain why they had the money to repaint the entire complex and all the parking lot lines.
It’s just example after example of a place where all they care about is getting you in, and then they completely abandon you.
I had to walk .25 miles to get into my apartment while carrying all my groceries with my wife because the elevators are broken and half the entrances into the parking garage are broken.
I live in one of the 2 bedroom, 2 bathroom lofts approx 900 sq feet and pay $ 1600/​mnth.
Do not move here if you have another option.