Sears Carpet Cleaning & Air Duct Cleaning

I would not re-​hire this service from Sears. They did a partial cleaning of my air ducts and then repetitively tried to sell a product to me that I can buy for half the price on Amazon. I have called them 3 times to complain and they will not respond.

I have used this service before to have my carpets cleaned and was always very satisfied. I asked them to come to clean my tile. The technician tracked mud in my home. The job was done very poorly, the corners and baseboards were not cleaned, and they were water spots on the tile as well as sneaker treadmarks when the cleaning solution dried. I had to damp mop all of the tile that I paid to have cleaned. I also discovered that they scratched the tile in my foyer in multiple places. I asked for an experienced technician to come out and take a look, they sent someone with four months on the job. He reported back to the owners that I had probably scratched the tile by moving furniture and that it wasn’t the company’s fault. I can assure you the tiles were not scratched before they came, they are in a spot that has been under an area rug for 12 years. THINK TWICE BEFORE USING THIS VENDOR!

I’ve always used Sears carpet cleaning for years. The technicians that come out have been very professional. I would highly recommend them to my friends and family. I have not once had to have to complain about the service they have provided on my carpet and tile, and upholstery. Thank you guys!

Sears came to clean my hardwood floors in my new house. My roomates and I noticed that the aging of our house was in desperate need of a «revamping». We found Sears online and it was a quick and easy schedule of the appointment (we were able to get them out there the day after we decided to use them!!) The team called to confirm our appointment and called when they were on their way– they were extremely timely! The men cleaning our home were extremely professional and gave us good tips on keeping the floors clean in the future. We felt like we were getting seriously special treatment! The price was just at what we expected and the floors looked like NEW once they were done. Seriously, it was a night and day difference. We will definitely be using Sears again for future services!!!

These guys came out and did a horrible job absolutely do not use this service will cause more harm than good. Wasted money for sure. Talked with Maria who is extremely nice before the service but after I called to let them know the mess they made it was to no concern and with an attitude and bery rude.

John & Lamont cleaned our carpet today. We used a coupon; 4 bedrooms, 1 den, hallway and stairs for only $ 189.00. They were on time, courteous and professional. They were also very careful while moving the hoses around the house as not to damage any furniture or walls. We appreciate their knowledge and expertise. Oops Steam gave me some excuse why a certain stain could not be removed. John & Lamont accepted the challenge and the stain is now gone. We will most definitely use Sears again.

On 9÷26÷15 at 8:30 am Jonathan & Rodolfo came to clean my very dirty wall to wall carpet in anticipation of moving .
They did a Excellent Job and I should Pass my final walk thru with flying colors and get my security deposit back. They were very professional and I would recommend them and Sears to anyone that needs these services.
GREAT JOB!!!

If I could give them a zero, I would. I found a coupon for them in a community magazine — $.60 to clean and seal my tile. Called them, talked about the coupon, and gave them the code on the bottom. Said they would be out to do the work within the week.
Upon arrival, they stated they were there to clean the tile only. I stated that my coupon was for both, and they told me it was a misprint and to call the main office if I had a problem, but that they would only clean the tile for the $.60. They then offered me the «special» rate of $.90 to clean and seal. I called the office — they told me it was a misprint and they weren’t going to honor the coupon. I could have a «special» rate of $ 1.00 per square foot — and when I told them that their worker at my house had offered $.90, they said I guess we could give that to you.
As I had over 1000 sq. ft of tile to be cleaned and sealed, I asked them to discount the cleaning rate since I now had to spend $ 75.00 on my own to seal the grout as I couldn’t afford the extra $ 325.00 they wanted above and beyond what was shown in the ad, and confirmed by the salesperson. No can do they said, and when I replied that I wouldn’t have brought them in if I knew that they were going to not honor the coupon, and also asked why I wasn’t told so when I called, they actually had the gall to say that their person made an error «AND IT WAS A TEACHABLE MOMENT FOR THEIR STAFF, but that they had no obligation to correct their errors.
Since I had cleared out my entire downstairs to do this, I told them to go ahead and I suffered through it. They left acid on my floor in certain spots, greasy areas in other spots, their cleaning agent got on the carpet and left stains, and even though I told them some spots were not cleaned correctly and to please redo them, they failed to do so. I have splotches of dirty areas, and the acid areas are now discolored. NEVER USE THIS PLACE — THEY WILL BAIT AND SWITCH AND RUSH THROUGH THE JOB LEAVING YOU A MESS TO CLEAN UP.

Tile and grout cleaning was very good carpet cleaning was ok. Biggest issue was the fact that my order did not state all that the rep and I discussed needing to be done, so bill was significantly more than I expected to pay. Ended up not having one room’s floor cleaned.

Some good mostly not so good. I live in a 2 story town-​home and all my AC registers are mounted either on the ceiling or on the wall at ceiling level and very easy to access. I called Sears for air duct cleaning after finding them online. Price was reasonable and they were able to schedule late afternoon which was perfect.
I received a call from the main office letting me know the techs were on their way.
The 2 men that arrived, Darryl and Israel were polite and friendly.
Now, for the not so good.
They brought the vacuum unit in and connected it to my living room duct. They used a metal flange that did not seal very well against the ceiling. Darryl used some silver, metal tape like is used to seal ducts and plenums to tape around the flange and still didn’t get it fully seal. This means the vacuum unit isn’t going to be as efficient as it should be.
Now the cleaning starts. Upstairs first. They have an air hose with a nozzle on the end that they ran into the vent. The source of the air pressure was one of those small air compressors like is used in home shops. Not that much pressure. Darryl runs the nozzle in about half way to the plenum and pulls it out and gets ready to move on to the next vent. I asked why he didn’t do the entire length of the duct. He said no one ever does 100% length. Said it was because of the twists and turns in the duct. Well, the duct he was working on has a straight shot to the plenum. Also, I questioned why they weren’t using a brush. He said the air would do fine.
I questioned that again and then he said, oh you have metal ducts we can use the brush if you want. Of course that’s what I want. They did get the brush out and did run it full length of the duct however the brush looked to be about 6″ and my duct work is 8″ so of course it couldn’t possibly have cleaned it thoroughly.
After they did all the ducts they turned off the equipment. I said What about the duct the vacuum is connected to? How is it going to get cleaned. I was told that since that’s where all the other dust came through that it would be cleaned just by that alone.
To me that’s like hand washing your car but not doing the hood because water ran over it so that makes it clean. I don’t think so!
After some more prodding I got them to run the brush through that duct as well.
Overall they did a fair job of cleaning but if I hadn’t been here to supervise and question their methods I would have been left with a half-​assed job.
I personally will not use Sears for duct cleaning in the future and don’t recommend them to anyone else.

I had my carpet clean, cost too much, did a terrible job, after 3 days it still is not dry. Customer service is no help and really no one is. Apparently Sears employees have no authority to do anything to fixed the situation but say sorry. DO NOT US THEIR HOME SERVICES, you will be disappointed.

Service was excellent.
They came on the same day on time and got the job done quick. I am a satisfied customer.