Na Hō’ola Spa

On the last day of our rather hectic vacation week, my husband and I decided that we needed an actual day of relaxation, so treated ourselves to a couple’s massage (Hawaiian lomilomi).
The spa experience was luxurious and calming. The facilities are fairly basic, but clean and beautiful. The spa is a part of the Hyatt, which has a small outdoor pool separate from the spa. Our massage therapists were lovely, unobtrusive and very skilled… I could have stayed on that table all day ;). They had a nice selection of teas in the central lounge area, where we stayed for a bit following our massages. This lounge area is in a fairly open space that guests and staff walk through, so if you’re shy, you might find it a bit hard to really «lounge about» ;).
If only money were no object, but we did find their prices to be quite high for fairly standard services. We have paid similar amounts (around $ 400USD inclu service charges for this couple’s massage) at other premier hotels and spas and received longer and higher-​end packages for the price. Overall still a positive experience, and we were grateful for some down time before our flight.
I’ll add one last detail here that, if addressed, would have further enhanced our experience rather than leaving us with a somewhat embarrassing last impression: When we made our booking (in person) two days prior, the very friendly and seemingly-​experienced staff promoted the couple’s massage option by pointing out that we would receive a ‘spa gift’ at the end of our treatment. We would have booked the same regardless, but it seemed a nice gesture. So of course we now have this expectation because… well, they said so. You can probably tell where this is going, but at the end of our service, none of the staff had any idea what we were talking about and the manager denied that they had such an offer. No big deal, that’s not why we were there anyway, but that’s a little annoying, no? Last point: because I was a bit peeved and also embarrassed that maybe I somehow made it all up… I checked their menu, and it’s there! Under ‘relaxation for two’, «partake in a treatment side-​by-​side and receive a spa gift to go at the conclusion of your treatment». Phew. ‘Nuff said.

You get what you pay for — saw other reviews saying it was pricey but sounds like they had champagne taste on a beer budget. I thought this was worth every penny.
Made a last minute appointment and scored a 9am for the next day. I was only female that morning, I think. Follow the receptionist’s directions carefully, as I can see how it could be confusing since the Hyatt mall/​open area is basically a giant mess. Easy to find, though, if you listen to her. Once there was escorted straight to locker room, which was clean, super bright, and had a great array of products available if you needed. This is going to sound corny but the robe was super comfy and a good start. Got to relax with water and magazines (coffee/​tea was also there) until I met with my goddess, Kukui. Book 80 minutes with her if you can (I got the lomi lomi).
I normally hate speaking with masseuses as I’m trying to relax, but part of her charm is relaxing you with laughter. She also knew the perfect pressure points and how to release tension, and was just absolutely one of the best masseuses. Thorough, professional, and just a dream. The lotion they use is amazing and I walked out of there smoother than a baby’s bottom and relaxed like you wouldn’t believe. I was sad they didn’t sell it smaller than three ounces, actually.
Great products, nice space, and amazing staff.

Na Ho’ola Spa, it’s a premier spa that offers bridal make up, massages, facials, sauna and fitness center. There are two levels of relaxation and lounge area for the guest to enjoy.
I didn’t get a massage this time, but in my previous visits, I had the shiatsu massage by one of the male masseuse, and it was one of the best massages I had since they were strong and totally got all the right pressure points.
As a hotel guest of Hyatt Regency Waikiki, you are welcome to use the spa for a small fee. It was totally worth it for me to go to the sauna and relax in the lounge area for some peace and quiet.

I loved this spa! The environs were beautiful with a view of the ocean. The staff very attentive, but not intrusive. My massage by MaiSue was one of the best I have ever had. I will come back.

This place is amazing! I have had 2 facials with Paula and it is heaven! She does a great job and you feel amazing when done. Very clean, amenities are amazing, lounge chairs are a great place to relax. I recommend and will be returning!

From entering to my exit, the staff was unfailingly kind and helpful. The veiws are breathtaking and it is just a calm and refreshing place to be. Their spa services are top of the line. Although they are a bit pricey, I found it to be very worth it. I can easily recommended them to my friends.

I really really really wanted to like this place. I was on vacation in Hawaii and decided to splurge and get a massage. The facility was really nice but they only had a sauna! Most places have a jacuzzi too! Oh well.
After sitting in the waiting area, i was met by my masseuse exactly at 4pm. She walked me to the room and left me to undress and wait on the table. Their massage tables are really nice because they can adjust the height and the angle of the table. I’ve never experienced a table like that. The only problem I had was that my masseuse was trying to keep a conversation going with me the whole time. I dont know if im being rude, but when i get a massage i like to doze off. So when she kept talking to me i kept my responses to a minimum. I swear i wasn’t trying to be rude! I just wanted to relax. Anyway, half way through my massage I was awaken by loud music. Apparently, the hyatt was having a performance in the lobby area. I was a little upset because the music was very loud and not relaxing at all. My masseuse didn’t even apologize! The massage was great, but I did not like how i was hearing a performance for the rest of my massage.
I considered complaining about it after my massage but didn’t want to go through the hassle. I’d suggest trying a different place. The price is not worth the massage or experience. Really disappointed =[

Every time my friend comes to Hawaii, we HAVE to spa. :) We normally go between the spa at the Moana Surfrider, and the Mandara Spa at the Hilton. I saw a Travelzoo special ($ 149 for a 50 min massage and 50 min facial) for the spa at the Hyatt and decided to give this place a try.
I called to make a reservation and the girl who answered was extremely friendly, and gave no attitude at all when I mentioned I was using a Travelzoo certificate. She actually seemed excited that we were coming to try the spa.
From the moment we checked in, everyone was friendly and professional. I’ve been to other spas that were good at their services, but the staff was very chatty — talking about their weekend, boyfriends, etc. At the Na Ho’ola Spa, everyone understood the balance of being friendly, smiling, saying hi and asking how we were while still being professional.
My facial and massage were both great. Relaxing, strong, everything you’d expect from a facial and massage.
Oh, something else I really liked were the amenities. In the locker, there was an individual packet of eye makeup remover and nail polish remover. Perfect to get ready for my massage. After we were done, there were razors, q-​tips, lotion, and everything else you’d need for a quick post massage shower.
Yes, the jacuzzi is in the public area near the pool but my friend and I spa to hang out. We never jacuzzi or steam room so I guess the lack of those items isn’t a deal dealer for us at all. We loved being able to lounge for as long as we wanted without being rushed away. We had coffee, tea and chocolates. They validated my parking ticket and parking was free for the entire time we hung out there.
I really enjoyed this spa and will DEFINITELY return in the very near future!

For the money spent I was extremely disappointed that they didn’t have the facilities that would be expected of a spa like this. Oh well.

My husband and I booked a couples massage at the Na Ho’ola spa (Hyatt Regency) and it was beautiful! The facilities is clean and views are beautiful which made it easy to relax. Staff was professional, relaxed and wonderful. The ladies that massaged us made us feel at home (especially since we are both islanders ourselves). We will definitely return.
We had the lomi lomi couples massage (highly recommend it).

My girlfriend and I decided to get a couples massage since we had only two days left for our vacation. The receptionist who answered, and who also worked the front room, was extremly nice and accommodating. She was able to get us in same day and got us both female massues as we prefered. It was more pricey than usual, but the relaxtion room had an amazing view, and everything was worth the price. the locker/​bathroom had showers, sauna room, and a bunch of amenities to use for after our massage or shower (combs, q tips, lotion, shaving gel, razors, etc). The robes and slippers were very good quality, in fact my GF wanted to buy them afterwards. They didnt have her size but we asked if we could buy the ones we already used and the lady at the front felt bad they didnt have new ones for sale and gave them 50% off. Like I said she was super nice. She also gave her some shampoo, conditioner, lotion, and body wash sample kit.
The massage was amazing. We both got the basic Lomi Lomi 50 minute massage. Definitely worth it. Such a rhythmic massage and my Massues, her name started with a P im horrible with names, seemed to find all my sore spots without me sayin so. The beds were heated but I run hot so had her turn it off.
Totally worth it. Thank you!!!

Recently, I had a Lomi Lomi facial with Michelle at the Spa at the Hyatt Regency Waikiki Beach Resort.
Michelle was very sweet, kind and conscientious and had an extensive knowledge of all the wonderful organic products used
for the facial. She surprised me with many delicious fragrant applications that made me forget about my sensitive skin.
The pressure was perfect and she used a variety of massage techniques which were amazing.
The Lomi Lomi facial was like heaven, I felt so pampered that my stresses just melted away immediately.
Usually I apply foundation after my facials but my skin felt so hydrated, soft and subtle that I opted without.
I had a wonderful experience at the Hyatt Regency Waikiki and would return for many more facials with Michelle if I were a local resident of Hawaii.

i had a fantastic 50 minute massage and 50 minute facial for a reasonable price due to a travelzoo deal. the facilities are super clean and nice, the staff friendly, and the services spectacular. i’ve never had as awesome a facial as i’ve had here (not that i’ve had many in my lifetime). after four applications of random stuff i fell asleep and let the magic of the woman’s fingers just massage away. i recall steam, scrubs, soothing and cooling lotions, etc. it. was. awesome!

The best massage ever… After finishing my final exams, I decided to have a reward for studying hard. According to the previous reviews, the Na Ho’ola at Hyatt hotel in Waikiki has a great reputation for outstanding customer service and having highly educated therapists. I made a reservation for 50 minute Ho’ola Spa at 11 a.m. and was asked to be there 30 minutes before. After parking (don’t forget to get a validation), I found an elevator and went to the 4^th? 5^th? Floor. I loved the smell when I walked into the place. After changing to a rope and slippers, I relaxed at the lounge room while waiting for the therapist to come. I chose a male therapist because I love getting a strong massage. The therapist named Darwin (I think) was very professional and treated me as a valued customer. He used my last name to call me the entire time of the service though my last name is a little bit hard to pronounce as I am full Japanese. The massage was AMAZING. I loved the traditional way of healing the body, mind, and spirit the spa uses and it made me so comfortable, relax, and almost fall asleep. Even after getting a massage, I enjoyed the sauna and shower in the locker room and coffee in the lounge room. They have outstanding customer service. Although there are so many massage places in Waikiki nowadays, I definitely choose the Na Ho’ola Spa to have an exclusive massage and customer service over the other spa places.

I bought a Travelzoo offer for massage + facial and couldn’t have been happier. Reiko was my massage therapist and she hit all the spots I needed work on, leaving me relaxed and ready to enjoy the rest of my vacation. Julie was the aesthetician for my facial and she was excellent, giving my skin the attention I don’t because I’m always chasing my 2 young kids. I went to Na Ho’ola with my mom and good friend and we didn’t want to leave. Great view of Waikiki Beach, serene atmosphere, clean, modern — I hope to make a return visit! Love the elevator that goes right to the spa from the waterfall area of the atrium too.

Na Ho’ola Spa at the Hyatt Regency Waikiki was perfect for a mellow Friday afternoon. After a half day tour of Pearl Harbor, my pal and I grabbed lunch and discussed what to do for the rest of the afternoon. Of course, I mention going to a Spa, and that was it.
Parking was a bit unnerving, as I self parked across the street in a dingy old building which I think was part of the Hyatt. I drove up like, 7 levels before I found a parking spot. Then we took the elevator down and walked over to the hotel. It was confusing for a bit as we were rushing now since we did not anticipate that parking would take so long. (after validation, parking was free) After circling around the hotel (which is rather extensive) we figured out where the spa was.
I took the elevator up to the 4^th or 5^th floor and it opened up to the Spa Reception. We were greeted warmly and led out to the staircase that went up to the Women’s Lounge. I definitely thought that was a bit odd, but when we made it to the locker room/​lounge area, I was elated.
The locker area is a decent size, which robes and slippers. I quickly slipped into my robe and went the waiting room as it was time for my Lomi Lomi Massage. My therapist, Kukui, greeted me and led me to the treatment room. This was my first Lomi Lomi and it is quite different than anything I’ve had before. There is definitely a rhythm and a specific technique that she had to carry out this massage. It’s a lot of stretching, massaging, and working on target areas on the body. She was amazing. I was happy that I got a local therapist that knew her Lomi Lomi way.
After the treatment I was led back to the Relaxation area that is in the middle of the spa. It’s on the second floor, and looks over the first floor with the lounge chairs that look out to Waikiki Beach. I sat for a few minutes relaxing and rather enjoyed my spa water while I waited for my friend.
My friend had her first facial. She was very relaxed and serene after her treatment. She said she really enjoyed it.
We went downstairs and napped on the lounge chairs and read magazines for a while until we heard the Hula show that was going on below us. From the large window you can see down below was a stage and several musicians and hula dancers performing for the hotel guests. Awesome!
We really enjoyed our visit. I liked how it was quiet. I saw maybe 4 other guests there and everyone was respectful of being quiet in such a serene environment.
I also ended up tipping the spa attendant as she was super organized, quick, yet courteous. I thanked the spa staff when I checked out and told them what a nice experience I had.

Women’s locker is upstairs which is an inconvenience since walking up flights of stairs is not relaxing but more of a workout. The waiting area is nice, but no alcoholic drinks or fancy drinks are served there so don’t let the picture fool you. The snacks are good, especially this baked coconut with almond goodie. We had the couple’s massage and the guy was well worth the $ 150 but my boyfriend had the girl who kept coughing which was very distracting during the massage. Also, he said she wasn’t hitting all the spots but the guy I had took out all the knots and I felt really relaxed after. This place is over priced and I would have gave it a 3 but the extra star was for the guy who massaged me.

Just got a couples massage with the hubby and with the 15% kama’aina rate, it was a pretty good deal. The spa itself is lovely, clean and peaceful. It only has a sauna so if you’re used to a full spa (ie Grand Wailea Spa in Maui, which is like what i compare every spa to) then it’s not for you.
Not crowded at all which is a plus. I had the swedish massage and my masseuse was on pointe with the right amount of pressure applied to the massage. Parking is free (validated and self park). A nice place to give yourself a treat and feel like you’re on vacation.

This is a nice looking spa with a great view. We stayed at the Hyatt a couple of weeks ago partly because of the location, but also partly because of the reviews we read about the spa. The only reason why I’m knocking off a star is because of the price.
All of the staff was so courteous and the facilities were clean and crisp. The masseuses were also very attentive and made sure the lady and I had the right amount of pressure — I was nursing a pretty badly pulled shoulder but the deep tissue was just the right amount of pleasure/​pain to kneed out my knots.
Since we were there for our anniversary, the Hyatt gave us a voucher for a complimentary bottle of sparkling wine which we decided to have at the spa and they totally accommodated us with glasses and an ice bucket. If you stay here, just tell the hotel (if you’re staying there) it’s a special occasion, the Hyatt should have something nice for you!
The prices were pretty steep, but you’re of course paying for Waikiki tourism. It was worth it to have a couple’s day together on our last day (which I recommend if you want to get the max out of your last day). Sure you could get a cheaper massage elsewhere, but coming here, you know service is top quality. I would also seriously recommend checking out some of their skin products. We bought a macadamia nut scrub which smells good enough to eat.
There is no steam room, pool, or hot tub (those are located outside in the bar area) so you’re really limited to the massage rooms, locker rooms with sauna, and showers.
Either way, a bottle of sparkling wine later, you might forget the bill anyway.

This is a beautiful spa. A friend and I booked appointments because her mother-​in-​law recommended it. We live here and hadn’t tried this one yet. We arrived early so we could utilize the fitness center and shower before out treatments. The gym is small but not very crowded. The machines are easy to use and each of the cardio machines have little tv’s on the screen. Nice touch.
After showering up, we had a few minutes so we sat in the lounge. This was so relaxing. There are three lounge chairs that look out at the pool and Waikiki beach. Beautiful.
We both tried scrubs for the first times. I wasn’t sure if I would like it because I thought I’d feel oily or that it wouldn’t be as relaxing as a massage. I’ll be the first to admit, I was wrong. I got the pineapple haupia scrub which is a less abrasive scrub than the popular macadamia nut scrub. My technician had just the right touch. After the rub down of the scrub, I rinsed off and then she rubbed a lotion on me. It was rich but didn’t feel oily at all.
The facility is absolutely beautiful and the staff are very friendly. They don’t have as many amenities as other spas I’ve been too but I would definitely go here again. They even have a kamaaina rate.

By the time I got to Honolulu, I was totally ready to relax and get a nice massage after hiking my butt off in Kauai. Based on the reviews, my friend and I decided on Na Ho’ola — plus it was next door to our hotel.
My friend was scheduled for a mud wrap and I was scheduled for a lomi lomi massage. Their schedule was pretty open and when we came back for our appointment, I was sadly disappointed that the masseuse was unable to make it to work because she was sick and in the hospital. The spa was very accommodating and gave me a discount on the mud wrap.
My experience with the mud wrap was amazing. I’ve never done a mud wrap before and loved the bubbly feeling of the mud. The coconut oil finish made my skin super soft and I got to sit in the sauna to let the oil soak in some more.
The lounge area overlooked the beach and was so relaxing. I ended up just hanging around for another hour after the treatment.
Overall, I had a wonderful time at Na Ho’ola with their great staff and beautiful set-​up. I couldn’t give it a full five stars since they were short staffed and only had one masseuse for the day. But I would still highly recommend it for anyone looking to get some relaxation at a spa in Waikiki.
Fyi, the price is about average/​on par with the other spas in the area — trust me, we shopped around. But the Hyatt has a coupon book for their entire shopping area and you can get 20% off any treatment. Totally worth it!

What a great experience! For our anniversary we wanted to get a couples massage, but with multiple visitors and a hectic schedule, they got rescheduled for my birthday — no complaints!
The Hyatt Regency is walking distance from home, so this was very convenient — it is in the heart of Waikiki, across from the beach. We walked into the Hyatt, and took the elevator up to the 5^th floor. When the doors opened, it looked like we were arriving to Heaven — BRIGHT sunlight shining in through the window. We wrapped around the corner where we were greeted by a few ladies. They checked us in, and showed us to our locker rooms — the men’s was right near where we checked in, but the women’s was upstairs. We changed into our robes and our slippers (flip flops), and met back downstairs in the relaxation room.
The relaxation room had a few lounge chairs with nice thick cushions, and a few other wicker chairs with the same nice cushions. The chairs faced a LARGE windowed wall with the curtains drawn, but the heat was still coming through. There were nice books all about Hawaii on the tables. After just a few minutes our masseurs greeted us and took us back to our therapy room. We each slipped under the sheets of our massage tables, which were nice, warm and cozy.
My massage was A-​MAZ-​ING! I have a bad neck from an accident in 2007, and desperately needed this! After our 50 minutes was up, I did not want to get up — but Tony was ready to go! He liked his massage, but was slightly uncomfortable having someone touch him like this — so he wasn’t able to relax like I did!
The beds moved in all sorts of directions, which I have never experienced before. They used nice hot towels after the massage an area, to keep the moisture and heat in, another first. My masseuse whispered only to tell me to move, and to check on me — which I loved — I hate when they feel like they need to talk to you the whole time. I was there to relax, and relax I did!
This place was great — the locker rooms included showers and a sauna — which I didn’t use — but they have all of the amenities you need (shampoo, conditioner, soap, razors, hair dryers, etc).
They were PRICEY — but you have to take into account that you are in a tourist town, so it is expected. They do have Kaimaina prices which helped — 15% off all treatments. For a 50 minute couples massage it was $ 270, minus the 15%, plus tip — so by time it was said and done it was a little over $ 275 for the afternoon. (lost the 5^th star for costs — 5 stars otherwise!)
Highly recommend for a ritzy day — I will be back, but probably solo :)

Excellent Theraputic massage, but facilities are small and offer little. My therapist had big, strong hands and he worked out my knots very well. He had no problem applying very firm pressure where I needed it.
The facilities, however, are rather meager. Women’s locker room is cramped and it offers only a steam room. Showers are very nice, with a removable shower head, but the shampoo, conditioner and body wash dispensers had visible mold on them. There are no hair products or brushes, only those old-​timey black combs are available. And there is only one hair dryer. I had to wait about ten minutes to use it.
The women’s locker room is on the second floor, so you have to walk up and down a metal «emergency» styled stair case to get back to reception and the more comfy lounge area. The upper lounge area isnt that comfortable. The chairs are too deep and the bolstered cushions are pretty useless, so your legs either hang uncomfortably off the edge, or you have to sit perched on the chair’s edge. Other than water, no snacks – like fruit – are offered in the lounge areas.
The lounge chairs on the lower lounge area are quite comfy and the view is spectacular.
Not a place in which to relax. Just get your massage and go.

Not worth the national ratings it seems to get. I wouldn’t come here again based on the fact that there are better spas in Waikiki.
I had the 50 minute Hawaiian lomi-​lomi massage. Service was pushy with products, massage therapist was very negative, and my spa robe was too big/​sandals too small. No whirlpool or sauna. Funky ghetto stairs to walk up to get to the spa. Beautiful view and waiting area. Massage technique was good.
It wasn’t a terrible experience but it didn’t live up to the hype or the standards I am used to for a spa of this caliber.