American Savings Bank – Kamehameha Shopping Center Branch

This location always disappoint me.
–A year ago I went in to make some quarters change (for laundry) while I was wearing my work uniform because I just got off work. The lady her name is Alexandra denied me to make some change because the company I work for DONT bank for american savings. This lady never even gave me a change to talk that the change is for me and I have an account with them but she just keep saying sorry I can’t give you change. So I just left and told myself I’ll never come to this location again!
–Couple months ago, I have to go in to this location because It was closer to times supermarket. So this girl named Ashley helped me. It felt like she didn’t like me. Didn’t smile or I don’t know she just seem blah. She’s not very friendly at all.
–last week-​I went in and the line was long. Why? Because there’s only 2 workers working. But there’s more than 6 people walking around behind the counter or outside. If you see a long line you would try to help out.
I don’t know how banks really works but I wish they work on their customer service and not disappointing them.

Parking — Terrible!
Access — Terrible!
Friendliness of Tellers — Terrible!
Teller (the only non-​Filipina) with glasses — looks a little latina mix — WOW! She is friendly, speaks well and very… well, this is why 4 stars are given.

This bank called me because they suspected fraudulent charges. It was around $ 200 in the middle of Texas. I told them they weren’t my charges and they cancelled my card and told me to contact my bank the next day, so I did. They sent a form for me to sign and told me they would reimburse me. Now they’re denying my claim and saying that my card was physically swiped at this location. Well no, no it wasn’t. First off, my card was safe and sound in my wallet. Secondly, I’ve never been to Rockwall, Texas. Third, why would I have multiple $ 1.19 charges followed by multiple $ 60 charges? And lastly, maybe you should get with the times. People make their own fake credit cards and stamp an account number on there and use it. So, American Savings Bank, as I may not be a very important customer because I am a broke college kid who gets money from her parents, my parents have many, many accounts with you and will be switching very soon due to your lack of help and your ignorance.

Rather small branch but I haven’t stepped inside in over 6+ years. I just use the single ATM which is lit & not tucked away in a corner. Helps ease my safety concerns but still pay attention. The mall does have security patrolling the area.

I wish I could give this bank no star at all. Went there for a notary and waited for 45 minutes until I stood up and asked how long I have to wait. No one even came to acknowledge our presence. No one even asked what we needed. No wonder there were only two customers when we were there. Very poor customer service. I went to the Liliha branch and as soon as I walked in, the bank employee called me to her desk.

I use this American Savings Bank location for work purposes. Right after I do the deposits, I head over to the McDonalds, Starbucks, or any of the other eateries inside the Kapalama Shopping Center for lunch. Great location for a bank. The bank itself is what a normal size bank should be. It’s air conditioned and friendly tellers to service you.
Since I go there almost everyday to do business banking, they know me by name and that’s pretty cool.