Bank of Hawaii

I though the Waipahu Branch was the worst branch until I went to this branch. I went to this branch to do a withdraw from my checking account to close it. My sister pays me with a check every month for her cell phone bill. Long story short my sisters check returned and Bank of Hawaii panicked. The day it was returned is the day I made a deposit to cover whatever was returned. As I approached the teller he made me feel like I was A bad person. He talked extremely loud to where the customers in line could hear. I was so embarrassed all I wanted him to do was stop. The assistant manager was speaking with him so quietly about the situation (he should have took tips form her or she should have corrected him ASAP) the most horrible humiliating service I have ever experienced in my life. Honestly I’m not joking. I went in to this branch on 2÷14÷16 at 12:45pm. He was the teller 2^nd from the right side when your standing in line facing the tellers. The ASM was the 3^rd window. Humiliating experience. I have pulled my money out of my bankohana accounts and moved all my money to my credit union who values my business Navy Federal CU. I will bad mouth this branch and staff every chance I get. Bankoh is this the type of employees you have running your ISB? No wonder most people bank at FHB. Mind you I been your customer since 1998.

Conveniently open on Sundays starting at 10 a.m. and located in Times Supermarket in the Kamehameha Shopping Center. Great for off-​hour banking, especially before a Monday holiday!
Friendly staff, easy to work with.

Inept. Unable to cash a BOH check drawn from funds from an escrow company. Both the teller and the «manager» did not have authorization and told me they had to call someone for authorization. REALLY!!! The teller and her boss don’t even have authorization to check the account to ensure it has adequate funds and cash a measly $ 200 check? Might as well close this hole-​in-​the-​wall location in Times Supermarket and use it constructively by selling more groceries there. They even told me to come back later. FAT CHANCE.

Not sure why they are open when the black out prevents them from cashing checks or giving out money. Go ahead and give your checks bit get nothing I return. I tell ya this sucks after traveling across town to cash a check that the lame BoH couldn’t cash at the Beretenia Safeway. Bank of Hawaii is striking out with me today. I should take my money and go elsewhere. Talk about jankie.

That’s my bank! I shopped around and found that BOH has the most ATM’s on Oahu. The service is friendly, they even know me by name. They handled a few problems for me very efficiently. I love their online banking site… easy to use and mobile friendly. I would recommend BOH Kaneohe Branch to anyone looking for good banking services.

I came to this branch to deposit my check just to have a rude teller tell me she couldn’t take it. My check had a small rip at the bottom you can still see the numbers but why I gave 1 star? Is because she just took one look at it and said she couldn’t take it because it has a rip so I told her the numbers are clear if there was anything she can do? Then she said so loud that NO! The computer won’t be able to read it so I would need to go and get another check to be able to deposit. The least she could have done was try. So I took my check to another bank of Hawaii location on N. king street and explained what happened the teller there took my check and talked to her supervisor she came back and said she can deposit my check because I have an account with bank of Hawaii and asked to see my pay stub after confirming everything she scanned it and it worked just fine. So now I know where to go where the tellers are willing to help even with a small situation with a rip on the check. At least she took the chance to try.

This Bank of Hawaii branch is located inside of the Star Market grocery store. Similar to those branches and fast food restaurants that are conveniently located inside another store, this BOH is nothing different. Friendly staff to take care of your banking needs. Sometimes, they have long lines, especially at lunch, but they are speedy. Great service with a smile. Plenty of parking within the Kapalama Shopping Center. After you bank, go get something at Baskin Robbins!