The UPS Store

Employee I met on July 15 at this location is miserable.
He was very quick to register disgust with me when I asked for clarification as to why I couldn’t use a UPS account number to ship something.
No, I had no idea that UPS stores don’t do that.
No, I had no idea that UPS stores are franchises independent of UPS.
Might as well lock the door and hang a ‘Go Away’ sign in the window.
(I originally posted this review against the location on University, in error)

The satellite post-​office in HR having recently closed, I was looking for postal services nearby. I called this UPS location to ask if they offered mail services, and was told they did. I was charged $ 1.98 to mail a Mother’s Day card!!! Now granted, it was embossed, but I have sent a similar card from the post-​office at the regular rate. AT NO POINT was I informed that UPS applies a surcharge for mail services. The clerk was rude/​short, and only said that «extra postage» applied to the card, because it was fancy. UPS customer service offered no resolution, only confirming that a surcharge applies for mail services, at the franchise’s discretion. In this case, that’s a 300% mark-​up. Shame on me for not taking back my card, but bad karma on them for being GREEDY AND DISHONEST.

I came in to ship a package yesterday and the guys were so nice. They were very helpful, and were more than willing to answer my questions. I also liked that they knew the mailbox owners by name. Great service from Landon and Greg!

I believe the point of posting business hours is to actually be open at those times. It’s 8:50AM on a Monday and they were supposed to open at 8:30AM. There are now three people waiting outside with packages to ship. You fail UPS.

RUDE store owner, HORRIBLE customer service, wayyyyy overpriced! Don’t go here! The materials at this store are a RIP OFF!!!

Horrible customer service!
If you want any service at all DON’T GO HERE!!!
I needed to ship a laptop and was sent a UPS Laptop box system. Yesterday I took it in to this location for some help putting it together as I wasn’t sure how and I wanted to ensure the safety of the laptop.
When I walked in the guy sitting on the stool barely looked up, I asked if he could help put it together, his reply «no», so I asked follow up questions on how to do it, his reply was «never seen one, I don’t know». No kidding these were his exact replies with no additional help! I wanted to tell him… It’s a fricken UPS Laptop box… don’t you work for UPS? I finally asked for a manager or the owner, a young girl came out and had attitude as well so I just asked for the owners name and number. As I walked out the guy told me sarcastically «have a great day» with a big smirk. I left him with a few choice words!!!
If I didn’t have to use UPS, I would have gone right across the street to FEDEX KINKO’S they are always so nice and know how to treat a customer! Needless to say, I took my package down the street to another UPS location and the guys were great, very helpful and I was out the door in 5 min!

Terrible store. Doesn’t even have ups supplies in store. Try to charge 3.14 for standard box.