The UPS Store

I went to drop a package off on 12÷23÷15. It was already boxed with a prepaid label. The door was locked and a sign on the door said «gone to bank, be back in 5 minutes». So I waited about 10 minutes and no sign of the store employee. I looked inside and there were 2 guys inside who let me in. They said they didn’t work there but had a key so I went in, dropped my package off on the counter, and the 3 of us left. They assured me that the employee would be back soon and would scan my package in. Well it’s 3 days later and the UPS tracking website has no record of my package. I have tried calling the store numerous times and nobody answers. I have called The UPS Store corporate office and was not able to speak to anybody. I emailed corporate. I emailed the local store. Nothing. At this point I am assuming the employee has stolen my package. Also, I did not know this but «The UPS Store» is not the same company as UPS even though they use the same logo. UPS was unable to help me in any way with this matter.

After having a bad experience at this store, they made it up for it this time. My package was delivered on-​time and as promised. The TV was working fine when I unwrapped it and overall I am satisfied with the customer service and shipping UPS provided. Granted UPS and FDX are expensive to ship, but what are my choices? FedEx, UPS, and USPS. Oh well, I guess I gotta buy online and ship through big chain stores from now on.

I think they have a new owner. This store has always been a fun one with deal with but now the guys running the store are much younger. As usual, very helpful and knowledgeable. And they were very nice to my daughter when she came in to run color copies of her science report.

I never thought I’d live to say it, but I have found better service with the USPS than I have UPS! After sending numerous packages with the USPS without a problem, I thought I’d play it safe by shipping my Xbox 360 via the UPS Store. In a nutshell, my package was delivered on time, but it was delivered to the wrong state, in the opposite direction. (Showed up in CA, when it was supposed to go to WV, originating from CO. But, at least on the plus side, one unknown family was happy after they got a free Xbox with games due to the UPS blunder!) I had to reimburse eBay (granted it was around $ 100, so not anything huge financially), but now I have to be inconvenienced with filing a claim on a package that should have never been lost in the first place! I will be placated if I file a claim and am reimbursed promptly, but from now on, I will use FedEx or (shudder) the USPS if I want to mail a package! Also, eBay was unresponsive; well they were responsive in ruling against me, but it took too long for everything else, so forget them too! (If down the road I find it was eBay’s fault and not UPS, I will try to rescind this posting, but for now, eBay is claiming it was an error on the shipper’s end)