The UPS Store

I’ve been using this UPS store for the past 5 years. Excellent service. I receive many packages through it and have never had any problem. So much better than waiting in lines at the post office. People that leave 1 star reviews in chaos of Christmastime shipping are just whiners. I’ve never lost one passage and I run a business through here.

A couple of stoned morons clerking at this store. If you think the post office is run by idiots — check this place out. I’m guessing the owner has room temperature IQ…

I never write reviews on anything, but after this EXPERIENCE I think this is worth writing about.
I was shipping a set of golf clubs (not with a golf bag, clubs, balls, and shoes) from CO to CA. I have completed this several times before through UPS and USPS. On average depending on weight and insurance between $ 18-​$ 25 dollars (without materials).
I was told by the employee that this would cost $ 68 to ship (no insurance and it was going as slow as it can to CA) and another $ 38 to package. When I inquired on why this was so much the employee laughed at me and said this was the cheapest way this could be shipped.
Now knowing that I have done this several times before, I told him at most this should cost around $ 25 dollars with insurance. He laughed at me again. At this point, I asked for the employees name (I will not give the full name at this is now being escalated to corporate).
There was another associate in listening range of my conversation with the employee and she was laughing when I was exiting the store.
I will not be returning to this location and recommend shipping by other means then a UPS store.
Note: I was able to ship this package through USPS for $ 18.64 later that day.

Very friendly! Every time I come in to get mail from my PO box they say hello with a big smile.

I agree with T.L. seems like they havent cleaned up their act at this store. Unbelievably rude and snappy employees that genuinely dont care about your business. I was treated like scum and not even given basic etiquette (please, thank you… you know… the things you expect from ANY customer service interaction)
Im very very disappointed in the employees of this store. Even a 10 minute staff meeting might change the entire course of history for this store, but they clearly dont care.
There are tons of other cheaper options around town. Use UPS online if youre trying to ship, they charge a premium if you go in store. Ironically that premium is paying the wages of these jerks…

I will preface this review by saying my brother owned a UPS store for ten years. I ran this incident by him and he confirmed that what this store did was wrong.
Shipping rates are based on dimensional weight. I won’t go into boring detail explaining what dimensional weight is, but trust me when I say that accurately measuring package dimensions is important in calculating shipping expense. Just one inch can make several dollars difference in rate. I learned from my brother that rounding up to the nearest inch is normal practice, but padding the measurements beyond that is not. I measured my package before going into the store to get an idea of shipping cost. The employee there was very blatantly not holding the end of the tape measure flush with the side of the package. She printed up a label and charged me based on those faulty measurements. By using her measuring method, she was able to pad the height and width by more than an inch. When I challenged a second employee on the measurements, she remeasured and conceded that the dimensions I was billed for were wrong. But she insisted that it would still not change the shipping rate. What else could I do at that point? I had two different employees give me the same shipping rate. So I paid, went home to double check the correct dimensions on line and sure enough, it certainly would have lowered the dimensional weight and therefore the shipping rate.
I later spoke to the owner of this store about the issue and although she was willing to offer a refund, I was more concerned about the dishonesty of her employees and wanted to know why they did what they did and how the situation would be handled. I at least expected to hear something like she would speak to and warn both employees. However, her response was, «I wasn’t there to see what happened, so…»
UPS Store, I am disappoint.