Premier Property Management

Unfortunately still with this company. Extremely poor customer service and not suitable for investors need.

Horrible Company !!! All they care about is getting your money. Give you the run around for repairs especially if there big repairs that they knew about before they got the property. And then had the nerve to tell me he has already put a thousand dollars in my apartment when I called to ask about repairs. I’m still looking around for what he did with a thousand dollars. NOTHING !!!

Rented from them for a couple of years. Impossible to get maintenance done. Did not have much understanding when I went unemployed, and did not allow me to do a «walk around» with them when I was forced to move. In the end they tacked on thousands of dollars of fees in a addition to a month’s rent I was willing to pay. Fined me for a house I left in good condition with reasonable wear and tear.

I had zero electrical power through any of my outlets for 3 full days. When I called the Première Management team they did not feel it was an emergency and told me they would get some out to me in a few days. Which the home warranty called and actually told me someone would be out in a week
To look at the problem. Leaving me with no way to cook food for my 2 kids, laundry was in the wash sitting in water for three days (getting mildew) no way to get ready for work. I also told them there was a sizzle noise and a weird smell of burning. STILL no importance! I had A blown circuits (sparking when ever we would plug something in) creating sparks to the outside breaker and 2 circuits on the inside breaker. I am not an electrician but I am glad I was able to find help for the safety of my kids and sanity of power again. I am thankful nothing serious happen either. Since the power would go in and out periodically creating sparks and burning smell.

You are so incredibly unprofessional it is amazing. We did respect that home very much. I didn’t say you terminated my lease. You refused to renew my lease because the owner didn’t like that we had children. In fact Bob you advised us to seek legal action against Shelly for this reason. I have a copy of everything you charged me for and you double charged me for cleaning services and didn’t abide by our walk out sheet at all. You walked us out of the property and said everything looked great and that all that needed to be done was the floors. You are a pathetic liar. I will be callingthe real estate board about you Bob. You do business illegally. You can’t not rent to tenants because they have kids. It’s against the law and now you say i damaged the property. Really??? All of those charges were repeated cleaning fees. You will never get another dime from me. I owe you nothing. However I have in writting that I was to get credited a days rent because we agreed to leave a day early. Again to be helpful to Shelly. Never got that either. Be a professional and stop being a liar Bob. And another thing. We reached out to you and your office several times via phone and email. I have proof. You never returned any of our comunications regarding the additional money you think you are owed. We spoke with Patty and she said you would call us and we would go through any disputes together etc. you have just replied to this review 5 months later. Never contacted us? You are only worried about people knowing you do bad business. You reply to a review but can’t get in touch with us directly? That really says it all.

Horrible customer service, horrible! We rented a house from them for almost 5 years and their maintenance and serive people were horrible and unexperienced. Our dryer went out and it took them a month to replace it, one of their service people just caulked right over the old caulk in the shower. Their landscaper Leo did not install the sod correctly and the grass was a nightmare to maintain. We did our final walk through today and the owner Bob Paige got in my face and threatend me with physical violence then said the F word in front of my 6 year old. He went on to say that he was gonna be nice but now is going to find everything he can to charge us as much as he can. Then he said if I say a word about this he will get his attorney and ruin our family’s pool service business. Bob Paige also lied to my wife and said I had set the grass sprinklers to 3 minutes of run time when I had in fact set them to 6 minutes. He continued to walk around the house insulting me and using foul language in front of my 6 year old child. In my opinion this person should not be dealing with customers at all and our family will never patronize this business ever again. For the record though Patty Jo was awesome and a great help in our last 30 days and during our move. Thank you Patty Jo, you really made my wife happy.

Like many of the negative reviews of this business, it stems from being mislead by Chris Page. When we meet him and did our final walk of the property, we brought up concerns that our small dogs could fit out the side yard gate and how we could make it safe for them. We asked if we got a piece of wood cut to cover the lower ¹⁄₃^rd and had it painted to match the gate/​house. He say yes it was allowed. 7 months later we get a fine for the board. We already planned on moving from the property and we were told that upto every 14 days we could get another fine. We told them we would pay the fine and have paid it multiple times. The error was an internal error as explained to us by an office representative. They have since corrected the issue.

PPM LET ME GO A MONTH WITHOUT AIR-​CONDITIONING! This company is unorganized. I loved the house I moved into but they forced me out by not fixing the things they said they would, and by not responding to the multiple messages I have left. I do not recommend this company to anyone! It took 9 months to get my pool key that also has access to the gym. They’re response was «well you didn’t need it because it was winter.» I guess people aren’t allowed to work out during the winter? Unprofessional! Bob Paige is ways in the office but has Tiffanie or Patty Joe say he’s not there. He needs to re evaluate his customer service skills.

Our real estate agent found us a great property to rent and we negotiated the rental price down $ 50 from what they listed on the MLS. Everything was great until we had to deal with premier property management!
Premier took two weeks getting us the lease after we submitted our application and received the approval. When we finally did get the lease we read it from top to bottom and realized they increased the monthly rent by almost $ 200 with no explanation of where these extra charges were coming from. They charged us $ 500 pet deposit PER PET, A $ 100 key deposit, a $ 300 cleaning deposit, an additional standard deposit that was above and beyond equal to one month of rent, also hidden fees and costs within the lease and not to mention that you don’t get your deposit back until 30 days after you move out! (According to other Unilocal reviews IF you get your deposit back.)
Some examples of hidden conditions in the lease that were not disclosed to us prior to applying:
If anybody comes and stays at your house they wanted additional $ 20 per person/​per day while that person stay there after 14 days. I am due to have a baby in a few months so I plan on having family come out and help me for some times a month at a time!
Another condition was that prior to moving out we were to professionally have the carpets cleaned and provide a receipt! The entire house is carpet that would’ve cost us over $ 1000 to have professionally cleaned. (I have read Unilocal reviews where they cheat you out of this money.)
We were to pay the monthly HOA fees in addition to the monthly rent PLUS additional fees to use the pool and golf course.
$ 20 a month for trash pick up in addition to the monthly rent.
Also one part of the lease stated that two tenants were living in the house but there’s actually four of us, soon to be five because I’m pregnant. We had to ask them to change that! I could go on and on of numerous misleading and incorrect information in the lease.
We are good tenants, we don’t smoke, we have great credit, and solid income. The only reason we are renting now is because we are moving across the country and would like to get to know the area first before we buy again. We felt these terms and conditions were unreasonable considering our position and the comps in the area. We kept in contact with Lorry Green and Chris Page.
When we tried to adress some of these conditions and these hidden fees in the lease they did not want to even try to explain where these extra fees were coming from. We had a verbal agreement with a price and condition with our real estate agent before this lease came to us and we just thought there was a miscommunication between the real estate agent and the property management company or they had oue lease confused with another tenant’s lease. Lorry and Chris said no, the lease stays as is-​no discussion. You would think they would at least try to justify why the $ 200 price jump from the MLS listing to their lease?!? And when my real estate agent and asked them what was wrong with the deal Premier blamed it on us and that we were uncooperative!
Our house closes here in Florida less than two weeks. Prior to today, we only had six weeks to find a home to move my family of one small child, dogs, and belongings across the country. I now do not have a forwarding address to give to the movers to move my belongings or to even forward my mail. We are moving from Florida to Nevada! I’m four and a half months pregnant with a 3 ½ year-​old and this entire deal has stressed me out beyond my means!!! They wasted our time and took our application fee. Now they’re going to cost us a lot of money and a lot of headache because we’re going to have to stay in a hotel until we can find a place to rent and put our entire belongings into storage. But I’m glad I read these reviews on
so I know when I’m looking for a home to rent again that if the house is being under the care of premier property management I will run the other way fast!
I wonder if the owners of this property even knew anything about what was going on! They just lost good tenants who would pay the rent on time with a clean credit and background check! And I’m sure their house is going to sit there for a while longer because it is completely overpriced compared to the same neighborhood and other houses twice the size of this house with the same monthly rent. We dodged a bullet by not signing this lease!
09÷06÷14 update:
We found another home to rent just two streets over from the above property mentioned and a much nicer home. The house is twice the square footage and less rent initially. We are dealing with another property management company and what a breath of fresh air! Their rent and conditions are comparable and their conditions are fair. We asked about the HOA and it is included in rent and there is no additional fees in Rhodes Ranch to use the pool and golf course. Premier had lied to us and tried to nickel and dime us.

We are moving into the perfect house! I want to thank Chris for being professional and very knowledgeable about the area. Everyone in the office was really nice and made this a pleasant experience.
Everyone that we dealt with prior to Premier almost had me running for the hills! One yahoo after another. Lies, missed appointments and down right rude behavior from so called professionals.
Shame on you.
Went out on our own and everything happened they way it was supposed to.
If you are looking to rent a home, call them, they won’t leave you hanging!

I too am writing this review due to Premier Property Management sending me an email offering to enter me into a $ 100 drawing off my rent to post a 5 star review for them on Unilocal.To me, this compromises the integrity of the reviews on Unilocal and doesn’t give people a fair shot when they’re trying to determine the type of experience they may have. With that said, I’ll provide my review of Premier Property Management:
I have been a renter for over a year and a half. My family and I had few options available when we were looking for properties to rent and settled on this one due to the size of the home and price. Our initial thought on the house was that it seemed nice and somewhat kept up, albeit a little dated. It wasn’t until we did the initial walk through that I realized that the maintenance on the this home was not of high quality. Like I said before, we had few options, so we went with it. I will give them credit as to our initial move in as to some of the repairs that had to be made. This included some tile work in the master bathroom due to it being cracked, replacing a toilet tank, and repairing the sliding glass door to the backyard. The repairmen for the door had to be called multiple times due to them doing a poor job on the initial repair. Also, the refrigerator had a large crack on the bottom shelf making it virtually useless. Luckily, I was moving a refrigerator from my old home and used it instead.
Within a few weeks of moving in, the beat up dryer that they placed in the home ended up dying. They called a repairman who came to fix it, but eventually ended up replacing the dryer with a new one. Next came a water leak that went from the master bathroom, through the walls, into the downstairs living room. When the plumbers came out, they found the shower head was broken off inside the wall and fixed it. Not without cutting a hole in the wall of the room behind it. Once the wall was repaired, someone was supposed to come paint over it but no one did. I ended up doing the painting. I might add that the repair of the leak took approximately a week, therefore leaving us without the shower for that amount of time.
Approximately 6 months within moving into the home, we started having an ant problem. When I say ant problem, I don’t mean a few here or there on the kitchen counter. We literally encountered trails of ants in every single room of the home including coming from the shower spout, under the carpet in the upstairs rooms, from under cabinets in bathrooms, the kitchen and the wet bar. I sprayed bug spray and called them to report it. They did send an exterminator for one time, though they were sure to tell me that any additional visits would be on my own dime, and then suggested that I buy bait traps at Home Depot to combat the problem. In my experience, ants coming from every room in the home is not an isolated problem that can be fixed with a few bait traps.
We also had the microwave door handle break. This should have been expected as all of the appliances in the kitchen appear to be the original appliances from when the house was built in 1990. After reporting it, it took them over a week which included a visit by their repair person and me having to take several photos of the microwave and email them to get them to figure out that they had to replace the microwave and finally get a new one installed.
Lastly, the dishwasher installed in the house does not actually wash the dishes. In Las Vegas, we have some of the hardest water I’ve ever seen. Therefore, it has a tendency to calcify within appliances that use it and aren’t cleaned regularly. Obviously, the dishwasher has not been cleaned on a regular basis because every time we wash dishes, the plastics come out dirtier than before they went in. I called to have the dishwasher looked at. They sent a repairman that basically told us that since it turns on, fills with water and empties, that it works. He even said that it looked calcified and that we could try some of the cleaners, but that even those probably wouldn’t work. Low and behold, I bought the cleaner from the store and the dishwasher doesn’t even heat the water up hot enough to melt the seal and let it clean. So much for that option. Then, the timer stopped working which would make the dishwasher continue to run over and over. Again, we called and again they sent a repairman. They concluded that the part needed replacing, which cost them $ 375 plus the $ 60 service fee. Did I mention this was a 20+ year old dishwasher that didn’t clean dishes in the first place? I would have taken the cheapest replacement they could have provided as it would do a better job.
Premier relies heavily on their warranty company and if they won’t approve the repair/​replacement, good luck ever getting it done. I know they’re a business and are trying to make money too, but at what point does the tenant get what they’re paying for and promised in the lease?

I am renting a apartment right now from premier Property Management and I have to say that I’ve never felt more safe with it just be me and my daughter. I am just going through a divorce so this is mine and my daughter’s first home together we are starting over from scratch everyone has been so helpful the area is amazing when I moved in it was a couple problems with the apartment and I notified premier Property Management and they fixed it right away. The staff has bent over backwards to make this experience be as rewarding as possible and I would tell many of my friends and family to go through them. They are five stars in my book.

They certainly have no problems cashing my check on time every month. I put in a request to have my blinds fixed or replaced when I moved in. Over 2 years later nothing. Every repair is the cheapest possible. When the washing machine quit, it took a week for a repairman, then another week to replace it. The replacement is the cheapest piece of junk I’ve ever used…
Granted, they certainly cash that check on time
I would’ve never written this, but they had the audacity to mass email all their tenants offering 100 off their rent if they post a 5 star review

I wish I had checked Unilocal before hiring Premier Property Management (PPM) to mange my condo. Had I known how awful they were with past clients I would have never hired them. I used them for 2 years managing my condo before I decided to take over managing it myself this month.
Here’s a memorable story about the wrath of Bob Page’s (Biz Owner) Nasty and Mean Temper that I experienced.
Last week I called him in my car via speaker to inquire about my tenants deposit check that I hadn’t seen yet. I told him my tenant has sent the paperwork two weeks ago to release the deposit to me but I haven’t seen the money yet. So I asked him «where is the money Bob in this trust fund you hold?» Those words triggered him to start screaming at me on the phone. He started screaming at me for no apparent reason accusing me of calling him a liar for asking where my tenants deposit fund was. What he didn’t realize was he was on speakerphone with other people in the car hearing him loose his temper. I mean he REALLY lost it!!! OMG the look on my passenger faces and mine was just utter disbelief that this man (Bob Page) is the Owner and is in the CUSTOMER SERVICE business of managing property. How can you possible run a business screaming at the very clients that are paying you to mange their property? Unbelievable!!!
He only stopped screaming when I told him he was on speakerphone and there were other people in the car hearing him. I’m sure he felt embarrassed knowing he went ballistic at me with others listening. He later did a backhand apology via email about screaming at me, but said I was «demanding» in wanting to know where my tenant’s money was and came off as accusing him of stealing money. Really?!! Wow, so that gives him the right to scream at me because I «asked» about my tenants deposit funds. Now let me remind you Bob/​PPM is in the CUSTOMER SERVICE business. Amazing customer service, right?
Due to Bob’s off the rocket emotional reaction, folks in my car were startled he would react this way unless –where there is smoke there is fire. And sure enough there was.
Apparently, Bob seems to have a reputation in the online community with past clients who have allegedly accused him of lying before and trying to steal money. The latest accusation comes from Jennifer Z a few days ago who took the time to update her complaint from 2012 to 2014! She says «there will never be a justification for Mr. Page trying to steal almost $ 400 from my reserve account».she goes on with more details about him lying… After reading all these negative reviews (better late than never) I realized why he got triggered to yell. It’s a sensitive topic for him!
It says a lot when former clients have gone through great lengths of detail to complain about the owner Bob Page and PPM. You must have seriously pissed clients off for them to write lengthy complaints of mistreatment. All these complaints are very detailed. Here’s my other story of him:
Last November I called Bob Page as a courtesy letting him know I would be managing my condo again and thanking him for his service. I also told him that I had sent via certified mail the written cancelation letter to them. Well, the first thing Bob tells me is that they had sent out the lease agreement to my tenant to sign for all of next year so technically I would need to give him 90 days notice instead of 60 days to get all the paperwork over correctly. I thought that sounded odd but felt since I had used them for 2 years another additional month would be fine. I asked Bob to send me the tenants signed renewal lease. He said he would.
Weeks go by – I get nothing. I call again and they say they will send it out. Another week goes by and I finally get the new lease, but there’s a problem. It appears that PPM revised the lease so that my tenant would only be in my place from Jan to Feb instead of the entire year. I call Bob and he acknowledges the mistake and said he’ll send a new lease out with correct dates. Okay fine… that is until I don’t get a new lease in the mail. I call Bob again and this time he has the nerve to tell me «I don’t recall that conversation» and you will need to send your tenant that lease since we are not managing it next month. I’m pissed.
So I send my tenant the new lease agreement. During our phone conversation she tells me she’s been asking and waiting for the new lease Bob was suppose to send her but never did. I began to realize the web of deception Bob has been telling me.
There’s too many property management companies in Vegas who’d love your business and more importantly treat you with respect knowing your business helps them grow their business. Premier Property is NOT one of them.
As Matt W & Angela J said why would you want to hire PPM/​Bob if they’re never around to take care of things? Or just screaming at you when you want to know where your tenant’s money is at.
Do NOT hire Premier Property Management to manage your property. Awful!

I would like to post an update to Mr. Bob Page’s response. I like that it took over a year for PPM to have anything to say about their poor business skills.
As to «up front» fees, their website claims none are due however, when I signed a contract with PPM, an employee by the name of Debbie told me that «normally we do not even post the listing with the MLS until the $ 500 is put into the reserve account.» Now, this was something Mr. Page and I discussed when he viewed my property before any documents were signed and he said there was no problem for the $ 500 reserve account funds to come out of the first month’s rent. Later that very same day, Debbie called me back to tell me she was wrong, she had found documentation stating that I was correct and the reserve funds were to come out of the first month’s rent. I should have known at that moment that the communication was sub par with PPM.
On page four, number 2. of the PPM rental application it states «Applicant declares that the information contained herein is true and correct, and applicant authorizes an employment check, criminal check, credit check, VERIFICATION OF REFERENCES and current and previous landlords.» This led me to believe that PPM would check references of applicants. In an email dated October 15, 2012 from a PPM employee she states that PPM does not require any references for applicants, therefore the application on the website is false (false advertisement).
And lastly, there will never be a justification for Mr. Page trying to steal almost $ 400 from my reserve account. I have emails from him stating that the tenants needed the money to stay in a hotel while there was work completed on my property. He was lying. First he tried to say that my insurance would reimburse me, which I verified through the insurance company that unnecessary hotel stays were not covered, and they would not be paying, then later, the tenants contacted me and told me they never asked for any money to stay in a hotel. When I complained to Mr. Page he said that he would pay the money for the hotel himself if the insurance would not cover it, so essentially he ended up having to put the money he took back into the reserve account.
It was never that the tenants were bad, it was PPM being misleading. PPM must not have looked over the rental agreement as it was for two people on every page except in one spot there was a third name, and to me it looked like a middle name. Come to find out there were three adults and two children living in the property. All I asked was that I be kept in the loop as it is MY property, and I just need someone to manage it. I am paying for a management service, which to me means you work for me and when it comes to my property I have the final say. I felt it was important to know how many people are living in the property because it is a single family residence, I did not want to find out there were really 15 people living there or something crazy. PPM was misleading and dishonest.
I stand by my first review, I do NOT recommend them.

Just moved into a home that this company runs and I’m not a fan at all. After trying to schedule a walk-​through which was a nightmare in it’s self we were finally able to get the keys. Oh by the way the mail key somehow did not make it from the previous tenant to me so that is still «in the works» and it’ll be almost two weeks before I have it. As the previous reviewer Angela said, the walk-​through was rushed and not detailed. I’ve seen been in the house for a week and noticed a few more things but when you call the person you want to talk to is never there or the phone goes to voicemail. This Bob Page is never around as well just like said before, vacation. $ 350 per pet deposit? Also the paperwork from the MLS said a fridge was in the home, there was no fridge. All new appliances but no fridge. I asked if one would be put in since the paperwork said there is a fridge included and I was told a used one would be put in but if I didn’t like it that the used one would have to stay in the garage until I vacate. Really not impressed with this company at all, first time renter and I really should have bought a home instead of dealing with this company’s run around business style.
Somehow my online bill-​pay didn’t send the rent check for the 1^st of the month… I received a call on the 7^th! saying where is the rent money… Who waits THAT LONG to ask for their money?! OH AND they called on a friday @ 4:45pm! How am I supposed to get the money to you? This place is horrible stay as far away as possible.
^the above is all the craziness in our first 2 months, can’t wait for the rest of the lease. Oct 2011
Update: finally out from under these morons. They never return calls but have no problem sending a letter without the correct info and no pre-​paid envelope. Work orders are a pain to get taken care of. Their handyman Jerry is the only positive part of this company. We’ve kept in contact with him since moving out because of his great work.
Stay away from this company!!!

This company is the worst property management company I have ever dealt with. During our walk-​through appt on a property of our interest, the agent rushed us and assured us that all of the issues would be addressed within the next week or so. I walked around taking pictures of all the damaged areas and missing fixtures in our walk through because there wasn’t a property condition sheet provided. Nevertheless all damages were acknowledged on my photos. After a few months of no responses to our requests, we practically gave up. We had busy lives to live which didn’t deserve to revolve around such bad correspondence from them. A year and a half later, we moved out leaving the home in a drastically better condition than we came. We painted the walls that were obviously run down, we had a professional carpet and floor cleaning done and power washed the garage. They have charged us cleaning fees a month after we moved out in the duration of their current tenants. In addition, they are charging us for all of the damaged fixtures and items that were previously there and that where never addressed from the time we initially acknowledged them during our walk through, all the way through our lease. They are now telling me that my photos aren’t substantial or credible if I dnt have traceable email proving our initial claims of the damages. I was never given instruction to do so and was reassured that it would be taken care of within a week so it never occurred to me that emailing the photos would be a prerequisite in case we were ever held accountable. The photos have its date on them as well as were witnessed by the showing agent.
They have taken out $ 900+ of our deposit giving us receipts of cleaning done a MONTH after we left. We also found out that tenants are now occupying the place a DAY after these deep cleanings were done. Meaning to say, they ripped us off of our deposit to pay for what the present tenants have requested to have done AFTER hundreds of foot traffic have entered the home for showings.
They informed us that nothing can be done until Bob Page, the owner, comes back from vacation. Can you imagine? They don’t issue appointments; we’ll just have to ‘catch’ him in the office. It’s nice to finally know what type of business ethics these people operate on.
I HAVE YET TO SEE WHAT THE OUTCOME WILL BE.