Black & Cherry Real Estate Group

Black & Cherry has been managing my property in the Southwest area for the past several years and I only have praise for the services that Ashley Hawks and staff have been provided and continue to provide. If you are looking for a trusted, honest, and professional company call Ashley Hawks at Black & Cherry.

Ashley was so great to work with! When my husband and I decided to start looking for a home, Ashley was there from the start ready to help us no matter what. We appreciated her willingness to make sure we truly understood the whole process of purchasing a new home from start through what to expect at the finish. Her followup is on par and she makes herself very easy to get a hold of. I would recommend her to anyone who is looking to purchase a home.

Incredibly rude agents. Receptionist is courteous and professional but that is where it ends. I should have known what this company was about when I went to pick up keys and one agent was in her office talking about the ‘white trash’ co-​worker who was supposed to leave keys for me. I had a 10 month lease with this company and there were exactly two months that I didn’t have to call out of work or make arrangements for repairs to be done. Carpets had a horrific pet odor from the previous tenant who was one of the company agents. I requested this unhealthy situation to be dealt with and was told they wouldn’t do anything else as the owner couldn’t afford it. When my heat and hot water went out I was told to deal with it as the owner was on a fixed income. They couldn’t keep coming out for repairs and I would have to start paying for part of the repairs even though the repairs were ongoing from the first 30 days of moving in. I researched to find the owner had several properties in the Las Vegas area and California. They thought it was appropriate to send a repair person 4 days later in the dead of winter. Mind you it is Vegas but it was in the 30’s. I had to buy electric blankets to avoid hypothermia but had to take ice cold showers. They only acted after I threatened legal action. Once moved out they stalled on deposit returns. Anna told me at the beginning of July that she would process after rents were deposited. I called several times after receiving nothing and Anna was always ‘out to lunch’ or on another line. When I became frustrated and said I would wait on hold she picked up the line and told me she would process at the end of the month and that I was mistaken about what she told me. It has been 40 days and counting. This company seems to care only about collecting rents and not the quality of homes they provide nor quality of service. They are doing their owners a disservice and renters are a lower class to them. There are hundreds of other management companies. Avoid this one.
Ashley,
You may want to be more aware of the way things are occurring in your business then. If you had done your homework prior to responding you would see that I did not break a lease. I had a 10 month lease and I gave a 60 day notice prior to vacating. I can forward you a copy of this lease or post for public review. I have very a very thorough record of correspondence between myself and your business. I can forward you correspondence between myself and your employees justifying my frustration or post for public review if you feel my allegations are false. I have never been late with rent or unprofessional/​inappropriate in dealing with your employees but to have to contact lawyers just to have heat and hot water is inexcusable. The responses I received at times implied I was being a bother by asking for basic necessities. The response I got from Anna yesterday was not one of ‘I am sorry it has taken well over 30 days’ but instead it was more of a we have the legal right to take even longer. You would think your office would want to be rid of me sooner than later but Anna’s delaying of the process and response prompted my post. I really am surprised by the disregard for customer service to a tenant that never paid late or gave any unreasonable requests other than basic necessities in a home. As far as correspondence with you directly I have always been redirected to one of your agents voicemails. I did in fact request correspondence with you. We spoke on the phone and you were condescending and apathetic to my concerns. Again, my records are thorough. So you took the time to respond and the only angle you have is a completely false accusation that I broke a lease, dismissing any other concerns. Thank you for validating everything I said in my review. It is very apparent the lack of professionalism comes from the top. You respond to bad reviews as if you are on Facebook with preteens. Thank you again for your consistency.

Black and Cherry manages 3 of my properties in Las Vegas.
From handling tenant repair requests to re-​renting the vacant properties, my experience with Black and Cherry has just been superb.
B&C sends me monthly owner statements via email so I can see exactly what’s going on with the properties, and I get ACH payments into my bank account on or before the 10^th of the month for the rents collected.
Originally B&C called me when a tenant had a repair request, and I’ve since asked them to just use their judgement for any repairs under $ 200. This has made it really hands off as far as managing the rentals and has afforded me more time and less stress.
Whenever I need something I know I can call or email Anna or Susan and they will take care of it.
I would definitely recommend Black and Cherry.

We utilize Black and Cherry for property management and have been thoroughly impressed with the service they have provided us thus far. Ashley and her team are always quick to get back to us when we have a question, even if it is minor and seemingly low priority. They have taken the stress out of our owning a rental home and they do it for less than the «other guys» charge. We are extremely pleased with the recommendation we received to contact them regarding hiring a property management company for our home and will continue to take advantage of all of the services they provide when it comes to real estate.

Call you? Call you for what exactly? I emailed you — TWICE. You were the party in this situation who failed to respond. Speaking of logical — any «logical» person knows that one should ALWAYS document any type of complaint, hence the 2 emails. Any business correspondence I do is in writing, and this issue being a prime example of why. I am an executive at a well-​known and highly respected company in Las Vegas, and this is just the way I do business. Perhaps you could take a lesson. Further, you had my Facebook review deleted. OWN YOUR PROBLEM. Deleting a well-​deserved review is a cop-​out of the highest level. A true professional doesn’t run away from, or try to hide an obviously pervasive problem with a myriad of excuses, which based on not only the reviews here, but Facebook as well, are considerably more common that you obviously will admit. REAL professionals deal with the problem directly and swiftly. They don’t wait until the 5^th or 6^th complaint rolls in. By that time, the damage is done. They own the issue, ask questions to resolve it, and satisfy their clients. You did none of the aforementioned steps. The key to success is being proactive as opposed to reactive. That’s Business Management 101. Clearly a mutiny (it IS mutiny, by the way, not «mutany»)? Mutiny is defined as «an open rebellion against the proper authorities.» Mr. Warren is not an authority in ANY capacity. It’s quite telling how you attempted to deflect the REAL issue here — Mr. Warren — by placing the blame back on those unfortunate enough to have dealt with him. Take a long hard look in the mirror Ashley. YOU employed this person. YOU read previous negative comments stemming from other communication with Mr. Warren, and YOU attempted to deflect each of these negative reviews back on to the consumer, as though THEY were somehow the cause of the problem. So, the problem here is everyone else? Interesting perspective. Both of my Realtor friends in the LV Valley told me that Mr. Warren has a TERRIBLE reputation — a fact I sincerely wish I knew prior to wasting a Monday morning being made to feel the way I was made to feel.
Perhaps you aren’t familiar with how Unilocal works, since you diminish the role of the community posters, and those who «have the time on their hands to voice their opinions to anyone who will listen.» With that being said, please allow me to enlighten you. Your lame attempt at an insult toward those of us who take the time to share our experiences with the hope that we can save others from doing business with organizations who clearly undervalue the power of social media, just makes you look weak and completely out of touch with your own business. Your response falls on deaf ears, as I care neither what someone of your caliber thinks, nor do I place any stock in you giving yourself the power to decide what is «an appropriate forum» and what is not. The fact is that Mr. Warren leased properties under the umbrella of B&C Real Estate, so whether you care to admit it or not, this individual represented YOUR company. Because of this business association, these reviews ARE directed to the appropriate page, and this IS the proper forum.
Lastly, OF COURSE you are unable to make all of the people happy, all of the time. That issue is not up for debate. What IS up for debate is the OUTRAGEOUS way in which my family was treated, the fact I copied you in on the initial email, and my response to his asinine excuse for the manner in which he behaved. I did not receive one single solitary response from you. Not one. I waited a day prior to posting my review, allowing you time to formulate a semi-​coherent response, but I was not afforded such a courtesy, so — here we are :)
I have to assume that the fact that he hasn’t received a complaint, is that for the most part, people don’t possess the intellectual capacity or the wherewithal to follow through with filing a formal complaint. I assure you — I don’t fall in to either category. You aren’t dealing with a dummy in this instance Ashley. Your inability to command proper use of the English language and failure to utilize proper grammar, makes the fact that your typical response to these negative reviews even more amusing. If you are going to try and insult the intelligence of your clients and potential clients, at least do it with proper grammar and correct spelling.
Side note — ANYONE who takes the time to review their BUSINESS page from their PERSONAL FB page is just sad. Let your customers speak from experience. One just simply doesn’t review their own business page. Come on. And the «review» from Sarah S down below? She also happens to be a friend on your PERSONAL FB page. Just a little bit of research reveals that. Let’s recap — your personal friends (who leave other Unilocal reviews describing how they left Vegas for Hollywood LAST YEAR) leave a review of your services in Vegas THIS YEAR describing how wonderful you are. Yeah. Ok.

Ashley really took the time to walk me through the process of property management when I had to relocate unexpectedly. They kept me informed throughout the process and answered my emails in a timely manner. They also charged less than the other property managers I was considering.

I have multiple investment properties managed by Black & Cherry. They have been awesome to work with. Quick to place quality tenants, always professional, proactive managing issues and timely/​accurate disbursements. As a busy investor, rental properties only make sense in my portfolio when I can find a property manager who minimizes my time investment and protects my interests. Black & Cherry is the perfect fit for this situation. I will continue to use them as I acquire properties and will continue recommending them to friends.

So I had a about a week and a half to look for a rental property as my current rental home was in foreclosure and going to be auctioned. Quinten, my real state agent I was working with took us to all the properties we requested that was avail. He even met me at 7 pm one day to look at a property after work. He knew we were stressed that we had such a short time and it didn’t help that I was super picky either lol! So long story short we found a place and put an application in. My prior rental company gave me a hard time and told me they are going to give me a bad review due to the circumstances we were under. So I explained the situation to Quinten and he actually called the new rental company to let them know basically that we were good people but placed in a bad situation. So we ended up getting approved and moved in ASAP on ⁴⁄₃₀ just in time! Quinten went above and beyond for us. We greatly appreciate him. We would recommend Quinten and the company to our friends and family anytime ;)

Ashley has a gift for navigating the intricate details of buying a house, while explaining each step of the process in an understandable way. She was always readily able to give me fast and useful advice — with none of the usual real estate agent cliché’s.
As a buyer, I was impressed by how effortlessly she was able to concisely identify the most important elements of the home buying process. She informed me of major situations and how they could play out and then allowed me to really make my own decisions, but was always there for guidance should I need a little.
At the same time, she always helped me to see the big picture in the details and helped to take the pressure off me so that I didn’t get overwhelmed. She is a formidable and very shrewd negotiator and business woman, someone you would be lucky to have on your team and she will go the distance to get her client’s what is best for them. I can count numerous times that I witnessed her totally annihilate a potential point of contention before it even had a chance to completely form.
Buying, especially in the current Las Vegas market, is all about knowing when and how to be aggressive — Ashley gave me the understanding and the confidence to make it happen.

Well, all I can say is this Broker is immature and unprofessional. I was looking for a property to lease and found one listed with her company. Upon driving by the home, the owner was present and offered me a tour. I loved it and wanted to rent it. Upon communicating with Ashley, she brushed me off and didn’t even consider her clients wishes.
No customer service to her client or myself as a renter. She obviously feels too busy to treat individuals as an individual opportunity to secure referrals or return business. People who list, buy, or rent can be going through stressful experiences and she doesn’t see it as anything more that business. Money.
Very sad and unfortunate for her as she develops this kind negative reputation.

So this review is long over due… But here it is,
About a year ago I went through Black & Cherry Real Estate to purchase my first home. Being as young as I was, it’d typically be a scary experience. But these girls made it easy and painless for me. And although it was a short sale, so the process is typically longer, stressful and more chaotic, they still managed to handle everything in a professional, convenient, timely manner.
I haven’t had a need to use them for property management, YET… But I wouldn’t hesitate to recommend them to anyone!