Diamond Valley Honda

I have removed my 1 star review and am now updating it to a 5 star review.
The General Manager, Rick Welty, stepped up to the plate and completely satisfied our buying experience.
I would not hesitate to recommend Diamond Valley Honda as long as you have the opportunity to work with Rick Welty, General Manager.
Rick Welty keeps his promises and the staff does too.
We have an incredibly beautiful 2016 CRV Touring Edition, White with Beige Leather…
We could not be more pleased with Rick Welty’s follow through…
After you get your best deal from another Honda Dealer I suggest you contact Rick Welty at Diamond Valley Honda and give him an opportunity to handle your purchase.
Sincerely,
Randy, Palm Desert

Contacted Sarah from internet ad they had on a 2016 Honda Accord Sport and inquired about the price. Sarah was really helpful and even offerred me the car lower than the advertised price. I was skeptical at first but drove 50 miles to the dealership anyway. Ricardo helped us and brought out the vehicle I inquired about and did a test drive. As we discussed the price and financing I was able to purchase the car for the actual price quoted and with the 1.9% financing from Honda. They treated us great and with respect! Thank you and I will return on my next purchase! Do yourself a favor and contact them first, they will give you the best deal!

Would recommend

OMG !!! Browsing with my husband and Brittany came out and greeted us. Next we were introduced to a really nice guy named Alex. Alex was was friendly and knowledgeable about the cars and allowed us to test drive the car with no pressure. Long story short. Brand new car and satisfied customer. This dealership was the first in a long time with some of the best customer service, from sales reps to the general manager. Keep up the good work!

Brought car in for a safety recall. Entire staff very friendly. Went out of their way to make the experience as pain free as possible by providing me with a free rental car, and car wash. I like the helpful Honda people.

One of the worst and most dishonest dealership Ive ever been to.
They told me over the phone the car will be at the internet price and with my score. I will be able to get the 1.9% interest rate. Went there and everything was completely different. They let us wait for 2 hour just by walking around the dealership, and there was literally nobody beside another couple. I called them aheaf od time and gave them the information they needed, according to Gloria, to have everything ready and easier for us. Even though they had my credit score, but they still ran it twice so it could go down, and told me I cant get the rate I wanted. And the best they can do is 5.9. Even tho my score was at 710. I even accept te 4.5 rate and when they bring out the paperwork. Of course, they preload the vehicle with a whole bunch of accesories for another 1900. Of course they said those cant be taken off, anf I have to paid for the accessoried as well. And the manager told me straight forward «TAKE IT OR LEAVE IT».
If you want to be disrespected. Just come down. READ the review and BELIEVE them. The negative reviews are there for a reason. Whatever they tell you over the phone. Dont trust them. Go somewhere. Dont waste your time here. Its not worth it.

My husband and I just bought a brand new Civic Touring from Diamond Valley, yesterday. The experience was the best we’ve ever had at any dealership. Alex greeted us when we arrived and brought a car around right away for my husband to test drive. Obviously, he loved the car and we were ready to buy! I’ve heard that lots of dealers don’t honor the TrueCar pricing, but Paul, the sales manager, honored it without hesitation! Since we had a little more wiggle room, in our budget now, we added the protection package and the full coverage warranty (6 year/100,00 miles). Paul even pulled some strings and got us a really good interest rate, despite our credit scores. They actually didn’t have any Touring models at the dealership, except for the showroom model, so they actually found the exact one we wanted at another dealership and told us we would have it the same day.
After waiting a while for the car to be delivered, they let us go home in one of their used cars, and Alex delivered our beautiful new car to our house! I really appreciated that since we had a grumpy baby a restless 4 year old with us. Overall the experience couldn’t have been better. If you’re in the market for a new Honda, this is the place to go! Ask for ALEX if you want a chill, laid-​back, buying experience!

IF YOU WANT TO BE DISRESPECTED ! ! !
Ask yourself, why so many negative reviews ?
They wasted my time, nearly 2 hours there & I still never got a price on the car !
I was ready to buy.
Sales Manager was a joke and their tactics were extremely disrespectful.
Even after repeatedly asking for the price they kept me waiting and on the last request
I was told they will be right back with the numbers. Waited 20 more minutes, finally I took a
look into the Sales Manager’s office to see if he had the price for my car & I found him playing on his cell phone. So after nearly 2 hours of being treated poorly, I just kept on walking !
DO YOURSELF A FAVOR, STAY AWAY & TAKE YOUR BUSINESS WHERE IT IS WANTED
AND WHERE YOU WON’T FEEL DISRESPECTED ! ! !

2 weeks ago i went to DVH because they had several cars advertised that i was interested in, also the warranty they promise on every car seemed OK. First car they pulled up for me was the camry. This car reeked like a trashcan. made funny noises as you drove it and was in obvious need of repair. would they fix the issues??? NO. but under the warranty that would be included they would at a cost to me of 50%. PASS. Second car was a civic… you would think a honda delearship would take care of their own… NOPE. it had its own problems that they would not take care of. but they sure would under the included warranty that I would pay 50% of the cost. 3^rd car… didnt even bother looking. why waste anymore time with a crooked dealership.
This was my second BAD experience there. I thought the first was just a bad day, but the second proved it!
Im sure if you go there and pay full blown retail for a brand new car and let them throw in the added extras at a crazy cost they would be more then helpful, but if you are in the market to haggle or just want a used car… STAY AWAY FROM DVH!!!

BUYER BEWARE! SCAM ALERT!
The most disappointing car dealership I’ve ever dealt with. Here is a list of shady tactics the dealers at Diamond Valley Honda are using.
— Dealer tried to complete a credit application without my knowledge or consent, then lied about the forms he was filling out on his clipboard.
— Dealer would not honor their advertised price on Autotrader if paying in cash.
— Dealer attempted to scam me out of an additional $ 1000 by saying they already installed a security system that couldn’t be removed. He back-​tracked when I demanded a demo of the alarm.
— The used Honda I test drove had a filthy interior and REEKED of cigarette smoke. Dealer promised the car would be cleaned and deodorized before delivery. Car was delivered with the interior UNTOUCHED!
— Dealer made me wait an additional 3 days for «detailing and safety inspection». After realizing that nothing was detailed, I immediately had the car inspected by my local Honda dealership service dept, and was informed the car’s front brake-​pads were in need of immediate replacement (they measured 2 mm of pad… Honda’s spec for replacement is 3mm). This confirmed that nothing was inspected by DVH Service before the car was delivered.
In conclusion, the dealers at DVH repeatedly lied to me, attempted to scam me, and delivered a dirty car that was not safe! After contacting Mike Welty, the Service Manager at DVH, the only resolution he would offer was buying the car back. Honda would do themselves a huge favor by removing their name from this dealership.

I purchased a Honda Civic EX with my husband, at Diamond Valley Honda last week. It was such a wonderful experience they were so kind and professional every step of the way. Jordan Burns was so patient, he answered all of our questions and bared with us as we test drove may different Hondas. We went though all of them, then finally decided to get the 2016 Honda Civic EX. Jordan was a complete joy to work with. He knew everything about every Honda we drove! He’s is a great asset to the Honda team, I have recommend him to many of our family members and close friends. Danny Meraz is a wonderful help as well, he displays great leadership and communication with his team. He also made the experience at Diamond Valley Honda very welcoming. I can defiantly say we will be back for the next purchase! Thank you, Diamond Valley Honda for making our purchase easy and flawless.

I just discovered that at my last oil change, only 3 quarts of oil was put in. Unbeknownst to me, this is what was causing my engine to run so loud and they claimed I needed a $ 600 valve job. Now I’m wondering how many oil changes they have done this to me. I bought my suv here in 2007 and have kept up regular maintenance with them. Very, very dishonest and it makes me sad that they don’t think much of their customers. Will definitely not go back because now I feel like I can’t trust them.

DO NOT BUY HERE!!!
If you want to purchase an automobile from dishonest people then this is the dealership for you, Hemet Diamond Valley Honda. Before driving out to Hemet (an hour away from my home), I repeated the out-​the-​door price of car and interest rate to make sure the numbers were correct while on the phone with them. Lorena and Kendra will say anything to get you to the dishonest Hemet Diamond Valley dealership. Paul, the manager did not honor quotes by his own Diamond Valley Honda dealership. One of his comments after not honoring the deal was «since you are already here anyway…» NO, we weren’t going to do business with a dishonest person and dealership. Since he was dishonest about this major issue, what else was he going to be dishonest about next?
If any salesperson ever uses the phrase «what if I could … (do something), it is only a ploy to keep you in the dealership. That doesn’t necessarily mean they will give you what they said.
What bothered me about their dishonesty is I had asked for and was given an out-​the-​door price. Paul used the quoted out-​the-​door price as a starting point, then ADDED on to the vehicle an alarm system, door trim and wheel locks that cost $ 1000+. I didn’t want any of these items. So in fact, they added back on the $ 1000+ that they had originally taken off.
I have found that there are Honda dealers with integrity. If you want to purchase an automobile where they will honor quotes given over the phone, go to Honda of the Desert in Cathedral City and speak with Jeff Monsoor.

I have been bringing my 2005 Accord in for maintenance (and an occasional repair or two) for nearly a year and every time I come in, everyone in the service department is very pleasant. I typically see Greg on my visits. My visits are smooth and pretty quick and the price I pay is most competitive compared to the other dealers in the area, namely in Temecula. If any additional work is suggested they will offer me a ride home or even offer a loaner vehicle if one is available and my vehicle will be in for more than a few days. As long as I have my Accord and live near this dealer this is where I will continue to go. Thanks Diamond Valley Honda.

Heed my words, do not come here! Terrible customer service and they take advantage of you hand over fist. They love to make a quick buck by misleading you with Shady sales tactics and false promises. Finest car dealer sharks in the inland empire. My advice, Visit honda cars of Corona. Those guys are straight up and yes they try to also sell you useless things but at least they are straight up about it and don’t try to hide it in the payment. Paul the sales manager is one of the main manipulators here. The only cool person was Liliana the sales representative.

I purchased my used Honda from the chevy dealership across the street and within two weeks of my purchase i began hearing a squealing noise every time i made left hand turns. Since the car was still under factory warranty i brought it in to the honda dealership and had it looked at. Within 2 hours the problem was diagnosed and Parts were ordered and the appointment was made to fix the car the next day. I came back the next day and two hours later the problem was all fixed. Since it was under warranty. there was no cost to me to fix the issue.
The staff (Mike Hauso) was attentive and courteous. an the Honda technician* John Stewart) was professional and explained exactly was what wrong with the car and went over how he fixed it with me.

5 stars for a not so flawless but very positive experience.
I came in looking for a particular Honda Accord I had been assured by a 3^rd party was waiting for me an hour away in Hemet. Seriously, nothing would bring me out an hour away from home otherwise and to Hemet. No offense, I just don’t come out this way, ever. Until now :)
When I arrived customer services was awesome. All the gals that work behind the desks are very sweet and welcoming. You actually get inside the building before several men are approaching you in the parking lot trying to sell you cars.
Of course when I arrived, there was no white Honda Accord EX-​L with black interior to be found. To be honest, I don’t even think they made this model with black interior so essentially the 3^rd party rep (Veronica) lied to me. Let’s just call it what it is.
After reluctantly test driving another model, a Honda Accord Sport ended up grabbing my attention. Without any hesitation, the sales reps at Diamond Valley offered me the same discount from the higher model Accord (that was no where to be found) on the lower priced model. Score!
We had a deal.
Desiree was absolutely amazing. She’s sweet and real and makes you feel incredibly comfortable with the entire process, start to finish. In fact, I’m still texting her about random things, thats how available she is to you! She also came in on her day off to deliver my car to my home almost an hour away during a storm. Customer service at it’s best.
Paul, the manager, was great. He made me feel very confident in my purchase and I would be happy to work with him again anytime. I had a not so pleasant experience with another sales associate (I don’t recall his name, but he had a beard and speaks really really fast like your stereotypical salesman) and Paul completely rectified the damage done on his part. Because of Paul, I would still send anyone who needed a dealership referral their way.
Lastly, Stefanie, the finance director was a total gem. She was straight up and honest with me about everything. She sold me on an upgraded security system, but was so honest and up front about it. She told me that it was a complete option to add on and why she uses it herself. It was a great sale on her part and I am enjoying the perks of added security to my Honda.
I absolutely love my car in every way and I know I got an exceptional deal with it!

Thank you Diamond Valley Honda for our new car!!!
We went to diamond valley from LA because they gave us the best quote then any other dealer in our area. Wanting to take advantage of this deal we immediately got in out car and drove out there during rush hour traffic. It took us a few hours but very well worth it once we were there.
I especially want to thank Danny Meraz and Ulysses Solaris for their great customer service and help. They went above and beyond in making our car buying experience a great one. Even though we got there late they didn’t make us feel rushed and went through every step with us, even staying until midnight to make sure we were satisfied and understood perfectly everything on our new car purchase.
Once we were there Danny was able to work out a better deal then we originally expected. This guy is amazing! After months of research and homework we never thought we would get such a great deal. This is the best new car experience we ever had.
Thank u Danny Meraz for staying late and working with us to make sure we got the best deal possible. I highly recommend you go see him and the staff when your ready to purchase a Honda.

This is to follow-​up on Sy N.‘s review. So it was my grandmother who recently bought a car here. And she had been coming her for over a decade to have her old Honda serviced. After my husband posted his review and before my grandmother came in to pay the final amount (a few days after she bought the car), she called the dealership with a question and they gave her hell for my husband’s review and demanded that it be taken down. This is noteworthy because (1) they didn’t deny that my grandmother was significantly overcharged… in fact, they knew exactly who the review was about; and (2) they did not reach out to my husband… clearly, they have no defense for their immoral tactics overcharging a woman who has been nothing but loyal to this business.
To make matters worse, on the day she purchased her car, they had her sign documents indicating that she was paying a loan processing fee. She argued about this on the day she signed the documents that she didn’t want to pay the fee since it wasn’t a loan and she would pay the entire balance right then (half via check with the other half on a credit card). They refused to let her pay the balance and said they would waive the fee when she brought the second payment in on Monday. Guess what? On Monday, they refused to waive the loan processing fee.
There’s actually more to this story and the unethical conduct exhibited by this dealership. But I’m not here to write a novel. In short, go anywhere else because you can be assured that if they can take advantage of you here, they will.

These people are thieves who prey on the elderly. My wife’s 92 y/​o grandmother walked in, and they sold her a car that retail blue books for about $ 4k for: $ 9,000. More than twice its value. I’ll bet the paid less than $ 2k on the trade in. A healthy 400% markup I suspect. Not illegal but certainly nothing short of shameful.
Don’t give these thieves your business.