Inland Chevrolet Service Department

I went to the him a dealerChevrolet to get my truck fixed because it was not running right, they changed out some parts transmission pump and some other things. when I picked up my truck after it was ready and driving around in it for two days when it started to acting up even worse than what it was before gears were not shifting and it was jerking itself pretty bad, I was very scared because I was running around with my children in this vehicle. I had my husband meet me at the dealer shop in Hemet to take it back I spoke to the manager Mark Fradd this manager was very unprofessional rude and he had no customer service manners. I was explaining to him What was going on with my truck and instead of him handling the situation in a professional manner and showing some kind a courtesy to what I was going through he very rude and he kept saying he didn’t understand what I was trying to tell him. After experiencing his rudeness with him and me being a loyal customer for many years and having all my services done their this place went from being at number 10 to a zero I would never recommend this place to anybody when having to deal with the manager like that if that’s how he treats his loyal customers I can imagine how you treat other people the employee Rob who works there had more had customer service manager the manager

The service is great the collision center was wonderful I would recommend them to anyone very professional people

Took my car here a few months back after it broke down on my way to work. Service department charged $ 100 just for a diagnostic to diagnose the «problems». After diagnosis, I was given a list of problems with an estimated repair cost of $ 1500.00. I was told it may even cost more depending on any other problems that may arise. Upon hearing this quote, I decided to take my business elsewhere. Thankfully so might I add! Got a second opinion from another mechanic. They did a simple fuel injector cleaning and throttle calibration on my vehicle. Now in runs great. Total cost… $ 89.99. Word of advice… avoid these idiots at all cost!!! Unless of course you want to pay excessive amounts of money for repairs you don’t need.

I only had a normal service… oil and filter. It was inexpensive and complete within an hour ! Washed my vehicle and I was on the road !

Several months back, I was advised that I needed a throttle body and intake system cleaning. This was supposed to remove gum and varnish from the intake system. I normally pass on these «value added services», because they are costly and usually only benefit the dealer. But this time I reluctantly agreed. Fast forward several months, and lately I have been experiencing throttle related problems (engine racing, hesitant to come back to normal idle), so I decided to take matters into my own hands. Upon removal of the throttle body, I was shocked to see the amount of garbage not only inside the unit itself, but in the clogged passageways, under the throttle plate, and inside the manifold. What the heck? I just paid them to clean the intake system, and was told the price is what it is because of the labor and time involved in cleaning all these items. I’m quite sure the mechanic did nothing more than shoot some cleaner down the throttle body and call it a day. What an incredible waste of $ 100. Never again. Oh, and by the way, cleaning it properly this time myself did clear up the throttle problem.
The folks at Inland have always been courteous and friendly, and have done an above average job in the past. But that is what you come to expect for paying dealer service prices. However, I think this time I got the short end of the stick, and am quite unhappy about it.

I wanted to write this review strictly on their service department since it has nothing to do with the sales. Came here about a month ago to get an oil change and to have them check out a blown out speaker. Didn’t need to make an appointment and just came in on a Wednesday morning around 9. They had coupons online for their oil changes which was nice. They seem to have them on their website all the time. Conveniently located in Auto row in Hemet and this dealership is huge. Pulled up and noticed it took them awhile to help me out and they weren’t busy. Told the service advisor (wish I could remember her name!) my issues and told her we would be dropping it off instead of waiting. She did tell me there was a recall on my car for an oil monitor switch so they would be taking care of that as well. Gave her my coupon and took down all of my info and was done.
Several hours later (around 4) I decided to call them myself and see when my car was going to be done. I got a hold of my service advisor and she said «Oh, I was just going to call you!». Haha. Yeah okay. She told me they replaced the speaker and did the recall item and I can come pick it up. That really rubbed me the wrong way. I can guarantee you my car was done for awhile and it was just sitting there. Even though I’m not a waiting customer, I’m still a customer that needs to know what’s going on with their car! So, anyways, went in to pick up my car and my service advisor was talking outside to one of her family members and another service advisor helped me out. He didn’t really tell me anything about the car which was fine since my service advisor already did that… kinda. As I’m waiting to pay, I hear 2 other service advisors talking in the background about another customer and how annoying he is. But super loud. DUDE. I get it. I’ve been in customer service for 10+ years and people can get pretty obnoxious. But talk about them when there’s not another customer within earshot of everything you are saying. It doesn’t look good.
They wash your car which is nice. Service advisor asked is your car outside? and I said no it’s not. He said he will have someone pull the car up for me. 15 minutes later, still no car. Mind you, it’s not busy at all. WTF? I thought my car was ready to go! It should be done, right? Ugh. So annoying. I was expecting a little better of customer service since I did get a warranty item done on my car and you know how service advisors are on those surveys! The only great customer service I got was from the porter who brought my car out! Super friendly and made sure to take that foot paper thing out when he was done. Thanks porter dude!
I love the location of this dealership since it’s so close to my house and they did a great job on my car but their customer service needs some tuning! The prices are of course higher than you would pay at a jiffy lube but you get what you pay for!