Gosch Ford Hemet

I was looking for a used 2014 Jeep Rubicon with really low mileage. After much searching for days I found the perfect one at Gosh Ford. My hubby and I drove down from Lake Arrowhead to take a look. We were greeted by Mike and introduced to Ryan. Mike answered all of our questions rode with us in the test drive. Ryan was the «closer». These two gentlemen were great. Long story short if you are looking for awesome service and genuinely honest service visit Gosh. They worked with us on everything we asked from trade in, to lowering price a tad, even stayed there late while hubby drove all the way back up the mt and back to get the title of trade in. Place isn’t super fancy with all sorts if bells and whitles, just full of friendly, kind, funny, and honest people. The finance guy (sorry forgot name) was amazing to and found me a great interest rate for my vehicle. There was no pressure or crazyness to buy a vehicle. They asked us what we wanted, what would work for us and they made it happen! Unlike any other visit I have had at a dealership. Will definitely go back and recommend to anyone I know who is looking to by a vehicle! Thanks Gosh! Super happy putting around in my Rubicon. If you see a jeep with curious George hanging on to the dash for dear life, that’s me and I found it at Gosh!

If I could give negative stars as a rating, I definitely would. Absolutely the worst experience I’ve had with any type of business ever. Nothing but lies and excuses on top of selling me a total lemon and putting myself and my family in danger. These people do not care about their customers at all. Both Hemet and Temecula Gosch Ford have treated me terribly, with the exception of Kory Foster who seems to be the only good employee that they have. I purchased a certified pre-​owned vehicle from them, and right from the start in the finance department with Patrick Ryan it was already a bad experience. As well as the salesman Aiyden who continuously talked to me as if I was incompetent, when really he is just money hungry and full of lies. Really wishing I would have listened to my gut and gone somewhere else. The day after I made my first payment (early) my vehicle broke down leaving us stranded. They diagnosed it as an electrical problem and had my car for a week, when they assured me the problem had been corrected. When I continued to have problems, and tried to take my car in (I purchased the top extended warranty) I was told they would not be able to help me since the vehicle was purchased in Temecula, so I called the Temecula store and was hung up on twice! Then told that since I was at Hemet they would have to take care of it. I was then told by the sales rep (Daniel) that I would be charged $ 110 for each problem diagnosed as well as $ 100 deductible and charged per day for a rental. I knew better and they ended up completing the work as they should have, but Kevin (services manager at Hemet location) continued to speak to me as if it was my fault the car had problems and make it seem as if they were doing me a favor by working on it, when really that is what they should have done without hesitating. When they finally took my car in to be worked on, they had it about two weeks before I got any updates. When I was finally able to get ahold of Daniel Ventura (service rep at Hemet) he was very vague, could not give me an idea of when my car would be done, and would not give me a straight answer about what was wrong with it. My car ended up needing a whole new engine (LESS THAN TWO MONTHS AFTER PURCHASE) They had my car almost 3.5 weeks before I finally was able to pick it up & was assured that they had put a new engine in it. I had my car back less than a month when I began having the same exact problem and was left stranded on the side of the freeway and then had to pay over $ 400 to be towed. Turns out that Daniel and Kevin flat out lied about putting a new engine in, and apparently had the same one refurbished and put back in. SO my car is now back in the shop again with no idea of when I will have it back. I was also told by Kevin there is no way to trade it in or have them take it back even though they knowingly sold me a total POS. Which also turned out to be a lie. The customer service is nothing short of pathetic and terrible! I continue to tell everyone I know to buy anywhere other than Gosch and myself and my family will definitely never buy there again. BUYER BEWARE AND STAY AS FAR AWAY FROM GOSCH AS POSSIBLE.

They used to be a AAA approved facility, but were dropped quite some time ago. I’m told that they are trying to get their AAA approval back, but they don’t have it yet. I suspect that their being dropped may have had something to do with overcharging.
I bent one of my wheels and had to buy a new one. They charged me $ 200.00 for a steel wheel for a Hyundai Elantra! I told them I wanted one made out of steel, not made out of gold!
I bought a spare tire for my car, because the car does not come with a spare, just a can of air. The Micky Mouse spare cost me $ 259.00 plus tax!
Whenever you take your car in, they are experts at finding something else that needs to be done to your car.
Beware of the car wash. They washed my car once and the car wash machine ripped off my front license plate and they never replaced it.
On the plus side, they do provide free donuts, coffee, and water.
They sometimes price some of their cars above the sticker price, which is highway robbery.
They use numerous tricks to try to get you to come in and buy a new car.

Debbie Bargas is the best! Very responsive and open to working with me on her Staples Advantage account, to save the business the most money and consolidate all of their needs.

What a difference a couple months can make! Apparently some MAJOR changes and hirings/​firings have taken place because this isn’t even like the same dealership!
I decided to give Gosch another shot because I live here in Hemet and sell homes here in Hemet and want to be able to say I support my local businesses! So I happened to wander in and talk to Justin Mascolo. He was super laid back, not pushy, asked about what I wanted and didn’t try to sell me anything or even try to get me inside of the building. We kind of wandered around, I left and told him I would be back!
We ended up coming in the following week and buying a brand new 2016 Ford Edge… well my MOM bought one because she loved it so much! I am buying one next :)
I would like to say that Steve Knauss and Spencer Pipitt were also very helpful in the process! I will be back in the next week or two for my new car! Thanks guys!

Very poor service never checked tire pressures, didn’t wash either vehicle as their sign in the lounge states. Waited over 3 hours for a diesel fuel filter change– they were out of stock and had to come back next day.

I had a great experience buying my vehicle here. Justin Mascolo was very informative and helped me through all the features of my car. Everyone was very helpful and friendly and made a stressful situation easy and enjoyable.

We alwys wanted to get our son a car but wasnt sure if we could afford it. Justin Mascolo at Gosch Ford made it possible, happy son, happy Justin and happy parents. He wasnt pushy didnt show us cars we couldnt afford. We will definitely be using Justin and Gosch Ford for our next purchase.

Had the pleasure of working with Justin Mascolo in helping my niece buy her Ford and I have to tell you Justin is a really great and honest person. He spent a lot of time explaining every detail to her since it was her first purchase. When I buy my Raptor, he will be the guy I buy from!

My third car from Gosch. I love this dealership, great service always! I love my fusion too.

My Wife and I would like to sincerely thank Tim, Steve, Jake and Daniel at the GOScH Ford Hemet for helping us pick the perfect SUV for our family, we are thrilled with our NEW 2016 Ford Explorer Sport! The experience was absolutely wonderful and the team took great care of us. We can’t thank you enough for providing us with a wonderful car-​buying experience, we would recommend friends and family to go to GOScH!

My husband and I would like to sincerely thank Tim, Steve, Jake and Daniel at the GOScH Ford Hemet for helping us pick the perfect SUV for our family, we are thrilled with our NEW 2016 Ford Explorer Sport! The experience was absolutely wonderful and the team took great care of us. We can’t thank you enough for providing us with a wonderful car-​buying experience, we would recommend friends and family to go to GOScH!

Everything was taken care of in a timely manner and too our satisfaction. Randy Hilton was great too deal with, professional and honest. This collision center is a keeper!

I just picked up my car from having the front end replaced due to an accident. My insurance company recommended this place so I decided to go with them and I’m glad I did. Augie Bailey was my adjuster and he was awesome! Not only was he incredibly professional but he was very nice and kept me updated with how my car was coming along. I was very stressed and concerned after my accident but he assured me that my car would look and drive like nothing ever happened. This is exactly the case! It almost looks brand new. He also kept my best interest in mind. I had explained to him that I just paid my car off 5 days prior to my accident and was upset that there was a high possibility of it being totaled. Although the insurance company first deemed it as a total, I know Augie was on my side and in the end they decided to fix my car! I’m so happy with how the work has turned out and the great experience I had with the Gosch Collision center that I will be recommending them to my family, friends, and coworkers… oh and fellow Unilocalers! Check them out and request Mr. Augie!

Just bought 2 cars from Gosch ford and got excellent service! Wouldn’t buy a car from anywhere else! No pressure at all and got exactly what we wanted for a great price!

This stealership made promises they didn’t keep. They’re full of it! Will never go back or refer

Service department is amazing! From the initial phone call to make the appointment, all the way to getting in my car! Awesome! Ben hooked it up. Everyone was great. Thank you for making this a great experience!

Service department rocks! They even washed my car. Place is extremely busy so plan for extra time. Thought being in Hemet things were slower, but totally wrong! Happening place.

I have bought my fair share of cars from car dealers and usually have left feeling a sense of regret or that I didn’t get a good deal.
Well after visiting Gosch Ford I am happy to say that I have finally left a car dealer feeling like I was well treated and got a good deal.
We went in on a whim not needing a new car but wanting something bigger, and I initially made contact with Carlos who was dealing with another customer, and put me in direct contact with Curtis.
Well to keep my review somewhat short.
My wife and I were were well treated no bs none of this outing a piece of paper on the table and let me check with my manager b.s.
Carlos «I’m guessing the sales manger» kept in the loop with Curtis and right up front offered there best deal no b.s. No stupid analogy Just here is what we can do, and we had been shopping around, and it was the best deal we had seen.
I’ve got to say if your in the market for a car and just want a strait forward care salesman «I hat to call Curtis a car salesman because so many negative things come to mind when I think car salesman, and I hat to put Curtis or anyone at Gosch ford in that category» Curtis diligently looked at every avenue of rebates, and what not to save us money, and knew about cars“car guy” and knew what he was selling.
Go to Gosch ford and see Curtis or Carlos. Very happy that we went there.
By the way we drove off in an awesome 2015 fusion SE ecobost 2.0 No regrets!!!
P. s. We hope to return in a year or so and see Curtis to get my wife a mustang

I was initially interested in a vehicle that Gosch Ford had. It seemed to be a good vehicle for a decent price. I sent an inquiry about the vehicle to which my question was ignored and I was sent a generic email. This already had me upset so I responded saying to stop playing games and answer my question to which I finally got a reply. I was hesitant in driving so far to get it (almost 200 miles) however Isabel in Internet Sales sent me a follow up email and guaranteed the drive was worth it and she’d save me money. She also promised superior customer service.
I decided to give her a call on the phone number on her email signature. A female answered the phone and I asked if it was Isabel. She replied «who’s this?!» In an abrasive tone of voice. I told her that she asked me to call over an email and I wanted to buy a car but not with that attitude. I then hung up. I then sent an email to her saying to remove me from future contacts because she clearly lied in her promise to good customer service.
I then get a call back from her number and she leaves me a voicemail. What added insult to injury was she lied saying that her sister answered he phone. That’s complete BS. It was the same voice. Let’s say for a minute it was the truth (which it is not) the Gosch Ford internet sales manager has her sister answer her phone that she uses for work to represent the company. That’s who their business chose to represent internet sales out of all the people out there seeking employment? So either gosch employs liars or immature children. Either way, it does not sound like a business I want to give literally thousands of dollars to.
A liar is the last person you want in the used car industry.
The general sales manager Steve Knauss then sends me an email to follow up on why I didn’t purchase the car or come in so I told him what happened. He then ignored me and cut all communication.
I would hate for someone else to fall victim to Isabel’s and Steves professionalism or lack there of. What a joke!!!