Gosch Toyota

After visiting several dealerships I found Gosch Toyota to be the best. They worked with me and got me the truck I wanted for the pice I needed. I can’t thank everyone there enough. Tim was my salesman and he did an outstanding job. He didn’t pressure me into anything, and most important, he was true to his word. I purchased a beautiful new 2016 tundra sr5 4×4 for an amazing price that no other dealership could come close to. Trust me, I did my homework and visited several dealerships before deciding to go with Gosch. Gosch Toyota made a customer for life out of me. I’ll be purchasing my wife a new car from them as well in the future.
Oh my Gosch! I just can’t say enough good things about them!

Fantastic dealership! I worked with Chris Senior (that’s his last name). He was very knowledgeable with the vehicle I was purchasing and was easy to talk to. When it came down to the negotiating phase, we didn’t have to negotiate for too long and received a great price below our targeted price point. I’d recommend anyone to buy a Toyota here. Go see Chris!

The Sale manager, Dale is an amazing. He is extremely knowledgeable and helps me sense of less stress. He does not care of my disability and showed his patience and efforts to work with us. He also showed me the fact of TRUECAR that does not show the cost of taxes. The TRUECAR app showed the price of the vehicle, dealer’s fee, process, so on but not DMV fee and tax. Be aware of that.

After the third try, finally a less stressful, less pressured experience. Extremely knowledgeable. Decided on the 2015 Toyota Highlander Limited. Was helped by Art Ramirez. I think that was his last name but by far the best help. Was very patient even when our bank was lagging. Definitely satisfied

Gosch Toyota kept sending me flyers in the mail telling me I could trade my 2012 Camry in for a 2015 model. The flyer said I could make no down payment and my payment would be lower than it is on my 2012. So i drove 30 miles out there and was supposed to see Kyle. I get there and they say Kyle went home which was weird because we had an appointment. I still wanted my 2015 Camry and nothing that flyer said was true they were trying to make me pay an insane down payment and up my car payment over $ 200 who would do that? Then they tried to sell me a Prius. I clearly stated that I wanted another Camry and nothing else. They wasted 2 and a half hours of my time and would not budge on the price of the car nor would they work with me in any way shape or form. This was one of my worst experiences with a dealership. They were rude and not friendly to top it off. I will never come here again and I recommend the same to anyone else considering!

So this place has the most horrible customer service ever. Had my appointment at 1:40 pm. And next thing u know my husband called me that they had him still waiting and the screen said my appointment was at 220 pm, so these people just changed my appointment with out letting me know and never did I get a sorry from the service department. So it’s true gosch is the worst auto place ever.

Nevery ever go to this dealer. They lied to me about a car they dont have in stock. But they will only tell you after run your credit and want to to sign. Very very bad dealer.

Got some more arguing from the service manager and left. Nothing has been made right. What a joke, I’m considering paying for the services at a local ma and pa shop at only 15,000 miles because there doesn’t seem to be a trustworthy dealer.

Hands down Gosh Toyota has the best sales people in the valley. I contacted them and a few other dealers via email about a Camry I wanted to buy and they were the first to respond with a phone call. Not only did they jump on the chance to sell me a car but they gave me a better price than the other 3 dealers I contacted. If you want to get a car contact these guys via their website and just wait for it I bet you won’t be sorry you listened to me. The service department (oil changes and such) gets a negative 3 stars from me however but that will be a separate review in itself

I had the same experience… I was referred through truecar… They called me for two days. Come on come in. when I went with my hubby they had NO car on lot. Staff blaming each other when I got upset why I was lied too… Started selling me something diff… I walked out… I will make sure I spread the world among my circle. Horrible service and unorganized staff…
I wish I could’ve given them zerooooo star… Horrible… bul******

On 01÷20÷15 my husband and I purchased a used 2013 Toyota Tundra. (great truck)
Upon reviewing the paperwork a few days later we noted that the trade in value given was not what we were told nor what we were originally shown on paper; there is a $ 2600 discrepancy.
We have made several attempts to come into the dealer to try and resolve the issue; my husband met with Jeff Chapin on 01÷30÷15. The conversation seemed like we were finally getting somewhere and a call back was promised by Jeff by the end of the day. 6 days have passed, I sent an email directly to Jeff Chapin summarizing everything and letting him know we would be filing complaints with BBB and Attorney state General and of course Unilocal.:)
This vehicle is our second purchase from Gosch in the past year, our experience with Ford was by far a much better experience. But we will never again do business with Gosch period.
Not only are we unsatisfied with the actual trade in value given when we were shown and told a totally different price but a few other «glitches» that occurred on the night of the purchase.
First, By the time we returned home with the Tundra we received a frantic call from Gary stating that we needed to return back to the dealer because they had forgotten to adhere the registration to the wind shield. They wanted us to drive back which we refused because it was already like 10pm. One the guys ended up meeting up with my husband– what an inconvenience!!!
Second, we were given two keys and two remotes for the tundra. One key and one remote was for the Tundra– the other was not. when my husband returned to the dealer the next day to turn in the wrong key and get the second key for the Tundra Gary asked my husband if he would mind buying a second key at the dealers price; this is absolutely ridiculous when we were given two keys that were supposed to be for the tundra. Who knows what car the other key was for?
We will never again purchase a Vehicle from Gosch and certainly never recommend Gosch.
Overall the feeling of getting duped is the hardest thing to swallow.
Gosch Toyota has left a bad Taste in our mouth and we will not hesitate to let people know the shady business dealings and failure to follow through with promises.
Mr. Chapin, 7 days later (2÷4÷15), responded to my lengthy email with a simple «i will get back to you shortly sorry for the delay– Jeff Chapin» it is now 2÷5÷15 and Mr. Chapin has yet again failed to follow through.
Hoping we will get some response, resolve Soon.
STAY AWAY FROM GOSCH!!!
To be continued…

DON’T BUY HERE! I used Truecar and they showed them to be one of the cheapest dealers near my location. I spoke with a manager there named Manny who agreed on the price for the Camry that I was going to purchase as well as my trade. I told him I was headed over there to do the deal. He said okay I will be there. A little while later he calls me and said another salesperson named Steve Kendrick is going to take care of me when I get there because he had something to do. I thought that was odd. Why wouldn’t he stay till I got there to complete the deal. I assumed he was too lazy to stay and it didn’t matter as long as I got the deal we agreed on after driving an hour and a half to the dealership. When we got there we test drove the car to make sure we liked it. Then while picking out the car color all I could hear are the other salesmen talking loudly using lots of profanity back and forth. Very unprofessional! This lasted about 10 – 15 minutes before going inside to start the some of the initial paperwork. We then waited for over an hour to go into finance for the remainder of the paperwork. It’s not like they were busy, there was only one other couple at the dealership besides us. I just kept telling myself that it was a good deal and we already drove out here so might as well stay. After finishing all the paperwork, we went outside to transfer our belongings from our old car to our new Camry. Then we see three salesmen driving at a high rate of speed in three brand new cars into the driveway almost jumping it. They continue to speed through the new car parking lot until they parked them. One of the salesmen who were driving a Corolla slammed on the brakes and then slammed the car in reverse before it stopped. All you could hear was the grinding of the transmission due to the car not being at a complete stop before shifting into reverse. My sales guy Steve was outside with me and I said «That’s how you guys treat your cars around here?» He said Oh, I’m sorry!” I just couldn’t get over it, but it was too late because I had already signed the Contract. I told Steve I guess your boss doesn’t care that they abuse customer’s future cars. He said I don’t think he knows.” Really with all the windows to see out of and the cameras! He must be just as unprofessional as they are. We purchase and trade in 2 cars every 2 – 3 years so I am very familiar with the process. The entire process took entirely way too long. Steve said he was still new and he was nice so I put up with a lot to give him the sale when normally I would have walked.
We then decided to buy another Camry but in a hybrid version. So I checked Truecar and Moss popped up with the cheapest deal. My wife and I agreed that we should call Steve at Gosch since he was nice and see if he will match it. So when I called Steve he said yes they could match the price on the car and would give me a quote on my blind trade in. After Steve gave me a quote on my 2013 Lexus RX350 trade in I told him it wasn’t enough. He said that’s all his boss would allow on the trade. So I went to the next dealership that Truecar showed since it was local. The local dealership matched the better Truecar price for the Camry and they were going to give me a thousand dollars more for my trade in that Steve was going to give us. But my wife insisted we give Steve another chance before we go local. So I asked Steve and he said yes we could match it even though previously he said that’s all his boss would allow. I figured they wanted the repeat business so they were willing to give more for the trade. So I had him dealer trade for the car since they didn’t have any Camry Hybrid LE’s. Steve called me and said it would be there in the afternoon and I asked him to start the paperwork to expedite the process since he had all of the information. He said he would get the most that he could do. I also asked him if we were still good on the price for the Camry and my trade and he said «yes». We got there and they did not have even one piece of paper ready. We figured we would just try and push them to hurry up so we could get going. Steve proceeded to run my credit and it came back good. Then right after another manager named Sonny comes over and says I thought your trade in was Silver. I said, «NO»! Nobody ever said it was Silver even the email I sent to Steve says Black and so does the VIN # that I provided would show the color as well. It’s not like I could hide the color of the vehicle. Sonny says «well we are going to offer you $ 500 less for your trade because now we have to wholesale it because we don’t want a black car on the lot. Wow, I just bought a black car from you three months ago. That made no sense. If they were going to wholesale it there would be a bigger difference than $ 500. It was beginning to be fishy. Sonny said «I will be right back.» I told Steve that this is not my fault and you guys need to eat the $ 500 since it was your fault. To be continued–

I went for service on my vehicle when a lady named Elaina in the parts dept scolded my 1 year old son by screaming at him to «drop that once!» I thought he picked up something dangerous but no it was the telescopic flyswatter I let him play with. Before I could do anything she snatched it from him while knocking over a box of hand sanitizers. One squirted out onto the floor and she looked at me like my kid was the culprit. Did I mention that we were in the customer waiting room. If they didn’t want customers touching their merchandise than maybe it shouldn’t be in the customer waiting room… Her co workers apologized for her after she stomped away with a snarl and said, «sorry she’s a really grumpy person.» Of course no manager was available but I got his card Elaina and I hope they only let you work in back for now on with the rest of the customer unfriendly trolls at Gosch Toyota. Shame on her! Then the mechanics lied about my «new 3 month old» battery being below voltage which in turn caused a violation of their «policy» to fix the recall on my vehicle which was suspension related. I took the battery back to Pep boys where I purchased it and it was perfect. Btw, they charged me 100 dollars to tell me I needed a new latch on my back door, not even to fix it. After they informed me that the latch cost 350 dollars excluding labor I RAN! Do not do business with these crooks! Drive to Temecula instead it will be well worth it!!!

Wow, such great service… Got my car in and out!!! No appointment and a free car wash

Wasn’t satisfied. Felt pressured to buy something I didn’t want. I went in for an suv and was being sold on a van. Good deals but didnt enjoy the experience as much as Honda.

Service Staff is amazing!

Went there they told me they were going to give me the best deal I could get well I got much better from the Toyota dealer in Ontario

Been here numerous times, and have been very happy — until this last time. I was promised a certain time and they went over by at least 20 minutes. Then they left my car unattended with the window down and the key just easy for someone to snag. Not cool.

I loved my experience! No hassel! I got a 2014 prius c 3! I walked in and was in and out in about an hour! Manny our sales man was awesome! I didn’t feel pressured at all! Johnathan in finance was great too! Usually when I get to finance I expect all these add ons and my payment to go up! Not here! Everything was already complete before I got to finance! Also there was two awesome ladies who helped me go over the entire car! Inside and out! I definitely would highly recommend Gosch Toyota! Thanks to everyone for giving me a top notch experience! Looking forward to having my car serviced here!
BRANDIE

Got My Toyota here… besides loving the car the staff was great!
My sales guy James Miller was the BEST!
I will definitely be going back in the future.