US Post Office

Visited for passport on Saturday afternoon. There was a line to get a number ticket then wait on the hallway about one hour and 40 min to get in the room. Waited about 20 more min in the room. There were 4 people working and processing time was quick. A lady who helped us was nice and friendly.
You also have to pay service fee $ 25 to usps. I parked at the parking structure 2 blocks away costed $ 2.
Since I knew it’s going to take long, it was not so bad.

Came here to get passports for our 3 kids. Relatively painless process considering you’re standing in line for 2.5 hours with children. The problem here, and the reason I’m rating my experience with one star, is there are NO PUBLIC BATHROOMS! I repeat, NO PUBLIC BATHROOMS. People/​children standing in lines for 2 plus hours without the use of restrooms is inexcusable. This is a massive public facility — stop being cheap and open the bathrooms back up.

Close to my work place but worst parking in the area. Have to pay to park just to send a package. Glad it’s not an everyday thing.

The PROS: This is an attractive, classy old marble building. It’s one of the nicer Post Office buildings in the LA area. For what I usually do — shipping packages and buying stamps — the staff are competent, if not always outgoing. They are nice enough, though, and happy to walk me thru options for pricing, speed and insurance, etc. Some have been working there a long time and know everything inside and out. I have had a PO box there for 2 years and they have a free service I really like where they email you whenever you get new mail. This is great– saves you trips on going to check on your mail. The CONS: Once they lost a piece of my mail — it was a big check as a matter of fact. I was waiting for this check, and when I got an email alerting me that some mail had arrived, I went to my PO box only to find it was empty. The check never came, and it was never even returned to the sender. This was really annoying. When I asked one of the workers about it, they admitted that one of the mail sorters is pretty lazy and makes mistakes routinely. When I get a notice at my home that there is a box for me, I actually have to go pick it up at another post office, one that is out of my way… Why can’t my packages come to this Post Office which 2 blocks from me? Ugh. Let’s blame all Glendale Post Offices in general for this one. Last, the hours are the worst, but it seems like all Post Offices have crappy hours these days.

If you don’t have a mail delivery they won’t even check to see if there is any outbound letters or packages. No effort shown at all. Have had to go to UPS and FEDX to get something shipped. Maybe it’s time USPS goes away.

I have had a PO box here for almost 10 years. Used to love this place. The facility was nice, the service was friendly, there was always parking, it was safe, and I had access to my PO box at wee hours at night. Then all the construction around the area and your street parking became non-​existent. Then they had to change the hours to times where I couldn’t go in before work and there wasn’t enough time after work. Then access to the PO box now is limited after hours because of the homeless lingering around the area. Then there became limited clerks so sometimes the lines got long. So I’m sad to say that despite the fact that most of these changes are beyond their control due to budget cuts and environmental factors, I will no longer be using their services and will now stop using my PO box here.

Again today, no package. Can’t be buggered to bring it. I will do all I can to avoid giving them any of my business and encourage you to do the same. I’ve never had service like this before. It’s good to know who’s responsible.

Visited passport office the Saturday before last. Line was dreadful, into the hallway. 3 clerks working diligently, one noticeably quicker than the others so let the couple behind me get help when my number was called so I could get the quicker clerk. Was worth the gamble as I finished before the couple who I let go ahead of me. Had the please of being helped by a beautiful mixed young lady with freckles. She made would have could have been an extremely unpleasurable experience into smooth sailing. My daughter hates pictures but the clerk was able to bribe her with stickers, tantrum avoided! Thank you! Too bad she was wearing a wedding ring as I think she could made an awesome stepmother.

A huge Post Office for what?
No one answers even the phone… Service is none existence.
Do not go here.

I come to this post office almost everyday and aside from the long lines, I usually have no problem. The one thing I absolutely CANNOT stand, however is how rude some of the workers are. One worker in particular, named May is absolutely one of the rudest workers I have ever encountered. She clearly hates her job and has no problem taking it out on customers. Terrible service. The other workers aren’t too bad and some are even very nice and helpful.

Parking is a big challenge, long lines, but hey. it’s US Postal Office not any fancy hotel courier service. I just hope they can come up with better parking, Glendale Parking Enforcers are very strict and tickets here are very expensive…

My review is regarding the post office passport service. I went in (Tues) early. I was out early as well. I think they open at 8 but I went in at 9a and was out before 10a. There were 3 desks processing applications. When you first enter there is a foyer, and a person at the desk that you have to check in at. If there is no one there you should wait there. They will check your application and necessary documentation and pictures. I wandered in and out a few times before the person who man’s this desk went back. She was doing something else and saw me go in and out. I had to ask someone sitting there if there was a line and what to do. That was kind of annoying. I would have given the whole place and process five stars but the staff although coldly efficient seem slightly condescending and distinctly unfriendly. Overall, the process was luckily for me fast !
FYI — Even though the post office is closed til whatever time they open, there is a side entrance and a side office that processes the passports open early. Park across the street or anywhere you find parking.
PS I got my passport pictures at WALGREENS !! it was like 12 dollars and they are very good at it. Walgreens usually opens early like 8a or earlier and you can get them on your way to the post office… there is a Walgreens close by to this post office. Google the address. Its off Glenoaks I think

Yes, the line is long and need to wait for an hour and a half or more but No need to hire professional expedite services to get a new passport. You can get it done alone, the staff at the usps location will walk you through.
You just need to have the time to wait in line.
We came on a Saturday, therefore had to wait for a long time.

if you’re going to get stuck at a post office for hours… might as well make it this one. its got a cool historical feel to it and there’s a 711 up the street so you can grab a tall boy and slam it in the adjacent alley as you wait for your ticket # to be called for your passport application lol. also a ton of good restaurants within a ½ block radius to walk to for something to eat.
their passport service is actually very efficient and painless. you just need to survive the wait unless you go on a slow weekday which i highly recommend.
good amount of 2 hour free parking around the vicinity unless a fat armo chick stands in the middle of one thinking that its ok to save the spot for her heffer friend in their leased bmw that costs more than their 1 bedroom apartment.

They make you wait FOREVER and have NO BATHROOMS! No food or water allowed either. Came here with two kids 10 and under and had to wait over an hour making trips outside for snacks and water and walking to a private commercial business to use THEIR restrooms. This post office looks nice from outside but it has less accommodations than a prison, although it looks very much like a jail and feels like one while you’re inside of it. No wonder employees «go postal.» Terrible dystopian example of your tax dollars working against you. Lady who checked us out and handled our paperwork was very nice though. Will be back!

*Passport*
I came to apply for my first passport. I took my photo elsewhere because I want aware they could take your photo inside. You don’t need an appointment which is nice. It can be confusing when you enter this place because it is big, don’t wait in line. Proceed to the Passport door and enter the room, take a number and then wait. I waited about 30 minutes. The person who helped me was so sweet, I brought all my required documents so it only took about 5 minutes! They accept debit cards, and cash. I parked in the lot across the street. Only 75 cents for an hour parking. Pay using a debit card.

Since I posted my last review, this post office has taken a dive. The service is lousy. I’ve had a PO Box here for over four years and they STILL mess up and put my mail in other people’s boxes! Just the other day, a friend of mine, who also has a PO box here, said he found a letter addressed to me sitting on one of the counters! He was kind enough to bring it to me! It was a Dr bill! What the HELL!!!
How much other mail are they effing up?! The manager who used to work here must’ve quit. SHE was good.
Good luck trying to call them! They don’t answer the phone!
I can’t even imagine what the passport folks go through!
Take your business elsewhere.

I’m so lucky to live so close by! The staff is friendly enough and sometimesit can be a long wait.
Here are some tips:
— Post Office opens at 10am… dont bother coming early or right when it opens because there will already be people lined up to send packages.
— There is an automated machine that is very easy to use to send packages domestically… avoid the line!
— Have all forms filled out BEFORE you reach a rep for service that way you’re not holding up the line :)
— Plenty of free boxes, flat rate boxes, and packing supplies are available for purchase. Oh, greeting cards for all occasions too!
— Park along Kenwood Street for FREE 30 minute parking! Otherwise Broadway Street Parking is metered.
Good Luck!

I called to ask about getting a passport and was told to just come in anytime from 10 – 4, could do pictures here. Came in around 1pm on a Tuesday and there was no one in the passport window. After waiting in line at the regular line I was told the lady was lunching. She came back. Numbers was at 59. I had 73. There was no one around. I asked how long she thought it would take. Major attitude: I don’t know. People leave. How should I know?
I get this isn’t her fault, but really there should be some kind of order here. There aren’t even chairs to sit on!

For such a great beautiful old building this place sure sucks. I came here to submit paperwork to renew my daughters passport. Well the ice cream ticket taker number machine was almost worthless. It took forever!
So yeah the passport line really sucked. It was just a never ending trial in patience. They also have no chairs or benchs so you are forced to stand or sit on the floor for hours… It doesnt help at all that you can hardly hear the workers when they call for the next number. There would be a huge improvement to have an electronic sign showing down the hall what number that they are on as well as perhaps having more than one window open when there are 30+ families waiting in line. *SMH*
Customer service is not a highpoint with the USPS anymore… cest la vie…
The building was built in the old style with granite and marble. Archetecturally speaking it is gorgeous. Due to the materials used it is also very cool on a hot day.
Pro Tip: ohhh yeah if you are here working on your passport stuff, anticipate a 3 – 6 hour wait on a saturday *grumbles*.
You can pay the charges via a check and or credit card at least. They did not kick out those waiting for passport stuff at 3 when they closed the doors, but let the other postal workers, finally work on passports as well. Wouldnt it have been smart to instead of say having those people doing nothing or having a line 1 – 2 people deep, maybe ummmm put 1 more worker on the passport line which was on average 25 families deep? Just sayen, that may have been a better plan, but i guess they just love all the board screaming and upset kids. ahhhhhhhhhhh
Parking is a pita as well… but on the western side they have free 2 hour street parking available. Just be forewarned, 2 hours wont be long enough for the line and you will have to move your car or you will get a ticket.
At least the regular postal workers are nice, however the whole situation involving passports is ridiculous and needs to be rectified.