US Post Office

UPDATED FROM 1 STAR TO 3.
Heard from the supervisor, had a long chat about the amazon delivery issues with my carrier. Sounds like they’re on it, fingers crossed.
—-Original — -
I’m writing regarding Amazon deliveries passing through this branch. I used to have a great mail person… unfortunately he retired a few months ago. It’s been chaos ever since.
On the first Amazon delivery after retirement, the mail person left a «couldn’t be delivered» slip, so I had to go to the post office to pick up the package… even the postal clerk was shocked. After all, why am I paying for prime shipping if the packages aren’t delivered? This happened a second time so I asked for the supervisor to please call. They never called.
I’ve dealt with various minor issues since… but this week really set met off and led to writing this review. Several Amazon items were due to arrive last week. They never came so I finally checked the tracking number — out for delivery on the scheduled date, then nothing: «Post office has not updated delivery status.» No attempts are redelivery, just nothing.
Even though I’ve requested that Amazon stop using USPS as a carrier, they set up a reorder due to be delivered today with… USPS. So I filed an inquiry at USPS with a request for the supervisor at Glassel Park to call me. No phone call from the supervisor yet (of course), and although I’ve called several times, they don’t answer the phone.
I’d give anything to have my processed via the York office. Glassel Park is a disaster IMO.

What the hell can you expect from the post office they’re a Government place. My mail carrier decided since it was already the end of the day she wouldn’t bring up AND JUST LEAVE AN ATTEMPTED DELIVERY SLIP IN MY MAILBOX… As I watched her from my window i thought «ok maybe today isn’t the day it was supposed to be delivered.» Now you can all see my frustration but it gets better! This happened on Thursday 2 weeks ago, so I went back on sat to pick up my package… Lo and behold they couldn’t find it, lets not forget the half hour wait time to be helped by the «pick up clerk» while the other two ladies just chit chatted their day away! Once i finally got assistance took another 30 minutes for the young kid to come to me and say «we can’t find it!» I said «ok i’ll come back Monday». I gave them an extra day and showed up Tuesday waited another 45 minutes and they said can’t find it again. I have been going every other day for the past two weeks and nothing. Don’t even bother calling them either because it will ring about 18 times then hang up on you. Oh and this is the cherry on top if you call over and over again they just see your number on the caller ID and basically pick up and hang up on you! Fan F#**#*#G-TASTIC! They wonder why UPS FEDEX AND DHL ARE BEATING THEM!

Yes, all 3 parking spots are full and there is no drive thru box drop, but the reason I’m giving 4 stars is I have not had a bad experience yet with any of the clerks. The younger ones make an attempt to be pleasant. Parking tip… Park in the Rite Aid lot. It’s about 100 yards away on the same side of the street. You will end up there anyway!

If you come here you better bring a chair or a sleeping bag because you’ll want to get comfortable while you have to wait for the nearly non-​existent service here.
Find another location… This is the DMV of US Post Offices.

I honestly like this place. Yes parking suck but so does the Atwater, Echo Park and HP one. The employees seem nice and competent. They are patient and always say thanks for waiting. Go Glassell Park USPS!!!

Never thought I’d be giving a post office a review… For context, I’ve been here a couple times and live literally down the block.
Firstly, their passport hours are WRONG on the USPS website. They’ve changed their passport acceptance hours to 12pm instead of the later time that’s listed on the website. However, when I was freaking out about how I was going to expedite my passport, the lady really threw me a bone and suggested I go to Glendale’s post office as they process them until 4pm.
My second visit was on a Saturday right before closing. I was coming to pick up a package that FedEx was unable to deliver to me. I was greeted happily and asked how I was doing by a pleasant woman (I wish I had asked her name). When I told her why I was visiting, I realized that their pick up hours were probably over, but she still sent a supervisor to help me and I got my package! Overall, it really seems like they’re sincerely there to help you and that’s quite rare nowadays with post offices.
Another notable thing is that their line seems to move quicker than other post offices!

Never will I use post office to send packages again. I sent a package and it was and still a nightmare dealing with USPS. I send a package to Germany guaranty delivery on Dec. 28, 2015, delivery date is out most sensitive! The package went to FRANCE and get stuck there for days. I called USPS and I was told they will directed the package to Germany which they did. The package was in Germany for few days and then marked as delivered, would you guess to where? FRANCE. I am on the phone with USPS customer service Rep. After puting me on hold for very long time she told me the package was mingled by mistake with another package (not mine) which suppose to ship to France however my package is still in Germany and she has no idea when it will be delivered. Is any of this make any sense??? I hate to support UPS or FedEx with their high prices but from now on USPS is out of the question for me.

I am so glad this office is in my neighborhood. Since this office serves mainly residential customers, the lines here are never long. The staff is always knowledgeable and courteous. There is a new young girl who is always all smiles, she makes me enjoy going to the post office!

As far as USPS goes, this place is great. It’s janky as all hell, and the parking is super limited, I almost never get a spot and have to park illegally. But the staff are all angels, never had a bad experience there, they are knowledgable and nice and yada yada.
Between all the racists and the angry reviews here I think that Unilocal should add a secondary rating system for the clientele.

Went to pay for an envelope with my corporate card and the associate did not allow me to pay with the corporate card. Not only that but she was extremely rude and the other associate came in yelling its a federal offense. I showed them my employee ID card and they were still very humiliating and rude. It was embarrassing. They are unproffesional and had huge attitudes, this is unacceptable. I tried reaching for the envelope to take my belongings and she acted as If I were going to steal it and yelled «NO! You can’t have it you have to pay for it.» I was like «wow, since it was only $ 1.49 I payed with my cash but the company will now reimburse me which is ridiculous». This is not about the money but about the service. And its always the two black ladies that are rude. RIDICULOUS!

The morons who deliver the express packages can not figure out that the deliveries to our building are on the side of the building so they always think our business is closed and never leave a package. They never leave a notice either or read any of the large signs saying deliveries and entrance on the side of the building. This is a repeated problem with the same stupid lady who drives right by every time. Every other delivery company has literate workers with brains that come to the side of the building and operate our intercom system. USPS is lame.

Hardly any parking, no automatic stamp machine dispensers available during non business hours. Useless post office unless you have a PO box here.

The worst
Every other day my mail is distributed to other neighbors AND I get other people’s mail, how hard is it to read addresses and deliver correctly. I can understand two three times maybe four in a year but weeks!

This is a pretty dank operation, bad lighting, crapped out displays — generally depressing to visit. Uninspired people behind the Lexan shields, avoid this place at all costs.
The worst part of living in the area is the fact that these same people deliver the mail, not all bad, but once we get a good one, they move them to another route and we are left with sorting mail out amongst neighbors, texting or emailing asking if they got yours and them doing the same. The latest iteration of mail carrier is young man with ear-​buds and an iPhone jacked in, he’s talking to people while driving, while delivering, he’s just wonderful, unfortunately the job he was hired to do is sadly lacking.

OK, I don’t know what happened here, but I had to go to this post office this morning to pick up some mail. And some things have changed. I seriously used to dread going here but looks like new management and new employees. The manager was just hanging out in the lobby making sure everything was going smoothly and you can tell she is on it. And you can also tell her staff respects here. I have never had any staff in any post office that was not behind a window… wander out and ask me how I could be helped… AND THEN HELPED ME!!! So, looks like some thing have changed for the better… nice job Glassell Park Post Office!

This place is awful. Is it possible to leave less than 1 star.
I had a package mailed to my house with signature confirmation. I missed the initial delivery so my package was taken here.
The initial attempt at delivery was on Monday. I work long hours so I couldn’t go Tuesday to the post office. Wednesday I used vacation hours from work to pick up me package. I arrive at the post office and the lady tells me I have the wrong post office. I double check and tell her she’s wrong. She then agrees that she’s wrong. She proceed to search for my package and can’t find it. She tells me to come back the next day. I inform her that I work late and actually took off of work early to get my package. I get it, mistakes happen so I kept my cool and reallt wasn’t too bothered. She told me she would give me a number I could reach her at and that when she found it she would call me. The next day I called literally 10 times… 10!!! And not one of those times was my call answered. I still wasn’t angry, a little curious, but not angry.
So Friday comes and I haven’t heard from her so again I have to take off time from work. This time I go in the morning. Again they can’t find my package. Again a lady tells me she’ll give me a call when she finds it and gives me the same number. I’m still not angry because I understand it’s not this individuals fault. I tell her this happened last time, she assures me that she will look for it.
Update: I’ve called that same number 5 times, nothing. I have received no phone call. I still don’t have my package.
This place is unprofessional, unapologetic, and unsympathetic. Completely unacceptable.

Wow, the staff was so nice. The two ladies with braids made my delivery experience one for the books. When I walked in, I was asked if I needed any help, I did, and was showed exactly what to do,(I am part of the Y Gen, physical mail is a foreign concept to me).
Upon making my way to the register, the second braided lady politely took care of my small parcel, asked how my day was and made some jokes with me.
Post-​payment, she asked me to fill out a survey, but I have since lost my receipt, so I hope this review will suffice. Unilocaling a government operation is pretty silly, but the two employees I encountered yesterday were topnotch.
The next time i need to send more than a snap or ig dm, I will be back!

I came today to pick up a packed, the stuff menmers were very helpful, ms Holl the manager has a great positive energy unfortunately I didn’t have my tracking # so I have to call to provided it, ms Holl is very professional and she is taking care on my package situation, I am very satisfied with the treat and service that they provide

Fast and easy service for the passport. I called to make an appointment about a week prior and was in and out. Small parking lot and they never answer the phone so it was difficult to get there. However, once I got in, it was fine. Friendly staff!

Wow. How this place got above 1 star is beyond me… it is THE WORST.
This place seriously needs to be heavily fined and shut down. (By the way, if you’re a lawyer and reading this, I welcome any tips on how to handle mail fraud.)
Here is my list of grievances:
1. I went online this past summer and paid to forward my mail for 6 weeks. When I came home after that clinical rotation, my mail was strewn about the lawn everywhere! I was totally livid. Not only did they ignore a request that I paid for (granted, only $ 1 but it’s the principle of it), but also they just haplessly left the mail everywhere so it got blown about by the wind. Who knows if something important blew away… I was also angry because having the mail pile up was a clear sign that I wasn’t home for an extended time, so I’m very lucky someone didn’t try to break in and rob me.
Later on, I talked to one of the constantly changing mail carriers about this, and he casually mentioned, «Oh, I was thinking about just holding the mail since it looked like no one was getting it.» Yes… maybe if you guys used just a little common sense, we wouldn’t be having this issue…
I should have filed a complaint about this, but it was my bad not to follow up on it. However, I don’t think it would have helped, given my most recent experience described in 2) below:
2. I went out of town for 3 weeks and decided to try a different approach this time since requesting online was an utter fail. So this time, I filled out an official form to put my mail on hold, and then I would come in and pick it up at the post office in 3 weeks. I left this in my mailbox to ensure my postman would see it. I *thought* this would make it easier on them since they didn’t even have to come to my place. Boy, was I wrong.
When I came back, I found the same thing — a pile of mail nearly spilling out of my mailbox. I immediately became suspicious. However, I did note that my yellow mail hold request form was gone, so they must have received it, right?
The next day, I went to this post office to collect my mail. They said they didn’t have any of it, and told me to call the manager. YOU A-​HOLES LOST 3 WEEKS’ WORTH OF MAIL after I specifically made a mail hold request (and followed the proper channels to do so)??? Once again, livid.
3. I called the phone number than an employee told me to call. I’ve called 4 times now, and no one has picked up. WTF? I left a message the first time, but since then, I’ve never been able to get an answering machine. Now, the phone just rings and rings. So shady! (Of course, no one called me back either, after I left a message.)
4. When I’ve come in, all the employees here are super surly. I know you probably don’t have the greatest job, but don’t be so glaringly obvious about hating your job and making sure all your customers know. I’ve never received good service here!
5. The hours here are just average. 9−5pm. Very hard to come in during regular hours if you work a full-​time job or are in school full-​time.
6. Always a line. There are about 5 windows at this post office, but only 1 – 2 people at the most staffing them. So inefficient!
7. Parking is horrible. There are about 3 spaces, and I always have to wait & «vulture out» a spot the 4 – 5 times I’ve been here.
So bottom line is, this post office is a place where good customer service goes to die.
I’d recommend it if:
1) You’re an MMA fighter or boxer looking for that right spark to put your anger over the edge in seconds and fuel your next fight,
2) You are struggling with low self esteem and want to feel better about yourself with proof that incompetency really does get worse, and need a plethora of real-​life examples to demonstrate how.
By the way, thanks for ignoring my forwarding & hold requests that I made through the proper channels, and losing 9 weeks’ worth of mail! The only thing I’d give them credit for is being consistent… about their mediocrity.