US Post Office

It’s the post office… can’t expect much. Some times you get lucky and get a great employee. Maybe one day things will change.

I literally just stood there waiting in line while two workers were at the register and ignored me for a good 5 minutes. I was then called by a worker who just mumbled a bunch of questions.

I wish I could give this place a zero. The people are rude, slow, and inconsiderate. Even their automated machine doesn’t work half the time. Additionally, when you go to mail a package they will try to sell
you the most expensive option, often leaving out the most economical option. On more than one occasion they have been unable to find my «signature required» package. How can it not be there, you delivered me the receipt. I’ve lived in this neighborhood for almost 20 years. At least once a week I get someone else’s mail. I can’t imagine how many of my things have been delivered to someone else’s house. I always go to the next post office in Burbank. This place is the worst!!!

This review is for post office located in 1009 N Pacific Ave
Glendale, CA I couldn’t find a Unilocal listing for this USPS location.
I had a parcel sent from RENO, NV 89 510 which when I tracked it was marked «out for delivery» on Jul. 16 without any updates afterwards.
I walked in to USPS on Jul 18 the clerk check the tracking number and said we don’t have any packages, BUT WAS WRONG HE DIDNT EVEN CHECK THE TRACKING #” you should check the post office on San Fernando Rd 91 201
I went there they told me you should check your local office on 1009 Pacific
again I walked in this time I spoke with Kenneth he was cooperative and willing to help. He was also shocked from what had happened.
But finally he found the boxes there after 15 — 20 min.
I spent almost 3 to 4 hours because of one wrong answer of the clerk.
Check attached picture he ruined my Saturday 3 hours time.

Big office! Very well stocked with supplies, both free and for purchase boxes and envelopes. There were 3 – 4 workers at the windows and were all friendly. And they even had extra pens for customers to use.
My wait time was minimal.
Parking on city streets is limited.
I like that they close at 5:30 and not 5.

I like this location because it is a lot cleaner and feels ‘newer’ than others. Yes, most of the time there is a long line but it is no different than other post offices nor does the line take that long to get through.
If your just impatient or fed up with the long line then you do have the option to use the self kiosk which is available till 12am, if i am not mistaken.

Usps should be closed bad customer service .
Long wait time always long lines. Lost packages all the time !

Mail service can be hectic at any USPS Location. What I like about this location is that the way they handle a mishaps. They always make it right! plenty of parking.

Wish I could shut down this office and it’s incompetent mail delivery people for good! Who do they hire I just don’t get it. After 3 more incidents of them lying about delivering packages to my office during weekend and the office being closed when it’s NOT (business is open until 4pm both Saturday and Sundays). Anyhow this time around my sister who works with me ordered something that got delivered to someone else’s house a few streets away from the office. We were lucky that person brought the package to the office because it had the office address on the label and the stupid mailman delivered it to completely different place? And THEN they lost two of her packages this last week and claiming they delivered it to a mailbox… What effing mailbox this is a business and mail gets delivered at the reception area. Anyways these people who work at this office are horrible and need to be fired!

Great customer service. Thanks again guy’s! !! Place always busy and staff is efficient. They always offer stamps))))

Parking is in the rear and most days you will get a spot without issues. Folks who are working inside are a hit and miss. No matter how long the lines are there will always be 2 dimwits working the counter. Some ladies are really slow like they are taking a stroll in the park. Half the time the required free boxes are not available.

The best part of this location is it’s parking. PEOPLE THAT WORK HERE SUCK! Need some customer service training and develop interpersonal skills. Just because you work for USPS does not equal to bad attitude. The question is what is Management thinking about their employees??? GO Figure!

This post office is ok only because I do not come here often enough to interact with the staff members. I come to this post office is mostly dropping off the mails late at night.

this USPS deserves two stars at best (as do most of them that I’ve been to). but I’m giving them 4 stars because of their new lady behind the counter Deborah. she is so helpful and nice, I wonder how the heck she even landed this job. I thought the USPS specifically screened their employees to ensure they only hired surly, unhelpful people? I guess this lady flew under their radar!

Sometimes there’s quite a wait so I try to bring a book, or something to read. When I can, I use the kiosk. The employees are always nice and most of the time, they do their best to keep the line moving.

UGH. ruin my wedding invites mailing process why dont you. are all grinches born and raised here?!

Damnit, long line due to only one window open wtf…
This place has its good days & bad days. Just depends when you come.
You might get lucky with a quick line & be out in 5 mins and other times they just decide to have one cashier open & you can be here as long as 30 mins or longer also depending if everyone has their sh! t in order as most times they do not and end up holding up the damn line!
Over all it’s pretty clean and has a parking lot out back as well as a mail drop off bin drive-​thru…

3 stars because of parking. I only visit this place when im in the area. Hope it remains open:)
I originally gave this location a 3 star but management has changed and has gotten slightly better.
They open the door in the pick up window in a timely manner. I now feel as if they care about their customers. They have a customer service representative as soon as you fall in line and mind you, she is really nice and very helpful.
Like is wrote above, hope it remains open:)

I was here yesterday to send a package
This must be the cleanest USPS that I have ever been to!
The staff here are nice and funny they joke around
with you and try to fool you with a free stamp x]
the only thing that this post office didn’t have much off was
the parking space! they really picked out a very tight spot
so if you need to come here and leave right away you should
just park on the st. cause sometime you can get stuck in that tiny parking space
some of the elderly people can drive pretty slow to get out
of this place =]]

I have had consistently bad experience at this PO, so much that I closed my PO BOX.
See the list of mishaps they put me through in a relatively short period of time:
1-​I have had important mail addressed to me CORRECTLY that were returned to sender stating that it was the wrong address!!! This happened on two occasions over a 12 month period. Imagine if you are awaiting time-​sensitive or other vital mail and have to bear this kind of nonsense.
2– I have had packages sent to me that could not be located at their possession. Now this is WITH their package delivery notice/​claim card in my hand being submitted to them.!! Then they were miraculously located the following day when I wasted time standing in line for a second time.
3– After closing my PO BOX and submitting a change of address within 24 hours, this PO has already RETURNED to sender 2 important parcels back!!! Also, it took them more than 4 weeks to finally re-​direct mail from my old PO BOX to my new one. This can be absolutely disastrous if your mail is important which more often than not is the case for people who have a pulse otherwise you would not have a PO BOX or require mail service.
4– Management does not call you back when promised. Complaints go without resolution or satisfactory explanation.