US Post Office

Just experienced the best post office customer service here! Each staff was very helpful in helping me package three different packages and they did not rush me at all. :)

A few of the employees I love and a few… I don’t know if it’s a new policy or what the Manager has told them but they will not scan packages. Another post office told me that it’s their obligation and said they were being lazy, whatever, all I know is that in the last month or two, I’ve been dropping packages off here and they have not scanned them in as accepted for up to 4 days. Figured I needed to ask to make sure a few packages were scanned so it didn’t look like I was not shipping to my customers… well the dude at the counter did not want to scan. Flat out refused and the thing is… I was the only one in the store and there were only 6 to be scanned! He acted like I was crazy when I was trying to explain the delayed scanning was an issue and I needed a receipt to one show folks I had dropped the items they ordered off and two if anything went missing I’d have records.
Anyways annoyed but not feeling like arguing I dropped them off. Guess what? My packages didn’t get scanned in for 4 days so now I look like the a****** even though I actually dropped my stuff off.
Do yourself a favor, as annoying as the parking lot is, go to the Los Feliz one or the one in Echo Park or hit up Glendale or Burbank — at least 9 times out of 10 your package will be scanned in within 1 – 2 days and they don’t seem to have too much of a problem if you ask them to scan.

This place is horrible with the worst supervisor imaginable her name is Priscilla I believe she’s the worst person I’ve ever dealt with in terms of any customer service experience from when she answered the phone she had a nasty tone like she didn’t want to be bothered she definitely needs to be replaced or take a class in proper customer service or atleast a basic communication class because she needs to speak more professionally and not be so rude or mean I hope this location reads this and does something about it. They need to train their employees better or hire better candidates. This is a classic case of when someone has been working at their job way too long and hates their job, if you hate your job and project your misery onto customers quit and find something that will make you happy. There’s a million people who would love to work for the post office and would have a much better attitude.

Updated my review as of 12÷17÷15, our carrier is great, service is great, consistent despite it being the holidays, and delivery accurate and helpful. I am now a fan of this post office.

Finally stopped by here today to send out mail for overnight shipping (this location being 2 min away from me). Customer service was surprisingly very friendly and chill, unlike most post office locations I’ve been to. Staff seem relaxed and relatively happy to be working there. I asked a bunch of questions since overnight shipping wouldn’t arrive until Tuesday anyways (tomorrow being Sunday, Monday being holiday/​colombus day) and the guy gave me a ton of options (priority shipping for $ 7 and expected to arrive on Tuesday, but not guaranteed etc). I still went with overnight shipping which is guaranteed to arrive Tues for $ 20.
AC was on point for a 99 degree hot LA day. Oh and… NO LINE on a Saturday 11am?! Amazing.
A few parking spots out in front. Plenty of 2 hour street parking on LaClede.

This is the best post office I’ve ever been to. My one pet peeve has to definitely be incompetent workers, and every time I come to this station, the workers here are always intelligent, efficient, helpful, and polite. Wendy (I think that’s what her name is) is my favorite. I had to come in twice this week, the first time to change my address and the second time to send an international package, and she helped me like a pro. Thanks for being great guys.

No Parking, Always a line and management that never seems to be there when the customer needs them. The postal employee on my route suspended mail service to the property because she is afraid of dogs. My 3 small rat terriers, one is 14 and can’t do harm to a bug, another is 5 lbs and her mouth is so small she couldn’t bite anyone if she tried and the third is 7 lbs and barks at her when she parks right in front of my house everyday. She acts scared, she is in a uniform and most dogs will bark at anyone looking like that.
She is a postal delivery person… she is going to encounter a lot worse than 3 small dogs on her route and instead of acting scared, she should wise up to the fact that this is her job and she should learn how to handle dogs and people in appropriate manners and then she will probably be surprised of the outcome. But no, she had the mail suspended without saying a word to me which ironically, didn’t make a damn bit of difference to me since I have had my mail delivered to a postal box down the street.
If she would come at the same time everyday, i could avoid the dogs being up front but she comes randomly on a daily basis anywhere from noon to 5 pm in the afternoon and if I’m up front working on the yard and the when she pulls up, I’m not going to stop working because of her random showing up. And if my dogs scare her so much why does she continue to park right in front of my house everyday? There’s plenty of street parking everyday a few houses down but no, she has to hassle me by parking right in front.
I really don’t like her anymore and i hope she changes routes soon because she is just another typical example of a lazy government employee who doesn’t want to get a grip on her own profession and one day when she runs into 3 pit bulls on the street, I hope she remembers how easy my dogs were in comparison to what she will experience with those kinds of dogs.
I’ve tried twice to talk to the manager Maria and she is always gone. Out to lunch, on vacation for a week and so the mail to the residents of the property remains on hold because she is never around to let me talk to her about the situation. I’m over that estrogen bomb of a post office.

Back when the parking lot was 4X bigger, this post office was actually my best nearby USPS option. Since then, this place has gone straight to hell. I can 100% guarantee that there will be at least 10 people in line at this post office. Expect a wait time of at least 20 minutes to do anything at the counter. Meanwhile you’ll notice at least five postal employees wandering around, doing basically nothing. And you wonder why the US Postal Service is going bankrupt? This location might as well be a case study.

We in Atwater Village are Blessed with the Finest Post Office I know of. The Clerks are very congenial and efficient. Seldom is there much of a wait. Possibly because of the Outstanding Manager named Judy who has the sweetest personality and knows how to ‘run a Ship’ She is good to her employees and very helpful and kind to the clients. I’d give 10 Stars ********** if there were such a thing. I don’t mind parking down the street because doing business with these folks is indeed a Pleasure. :+)))

Just the absolute nicest people in the world. Small with a confusing street presentation. However, they have really cool stamps and the line moves fast.

I’m a fan of my small, neighborhood post office but I’ve had a few troubling experiences. Before I go into that– if you go during an off-​peak hour this post office is pretty quick. And, during busy times they usually have three tellers, it’s not too bad. They have one automated self-​service machine. During peak hours the parking lot is usually full but there is free parking on the side streets, Perlita and La Clede.
So, I always feel comfortable with all of the women employees at the windows– they are quick and seem like they know what they’re doing. There’s a slightly older man who, at this point, if I’m mailing something important and wind up at his window I just pretend that I’m only there to buy stamps. Then I get back in line and even let people cut me so that I end up at a different window.
Here’s what happened: Throughout the week I was sending a lot of the same packages overseas– I needed them to arrive by Christmas. The other employees were very quick about entering the customs info and printing the postage. When I happened to end up at this man’s window he began entering the address from my customs form into the computer, one slow keystroke at a time. I kept noticing he was making typos including in the zip code (I have very neat handwriting, by the way). So, I would correct him and he would change the letter or number. I’m not even sure this was necessary– the women never entered the info into the computer so maybe he was just being very by the book but it was holding up the line and, either way, it’s not by the book if you enter info incorrectly. But it seemed like the women were more experienced and knew you didn’t need to enter this info.
But then, he printed out the postage for this package and I noticed it said 0.00. He put it on the package, threw it aside and went on to my other pieces of mail. I was nervous to second guess him but finally I got up the nerve and said, hey– why did you put $ 0 on that one package. He seemed confused and I pointed to which one. He picked it up, examined it and didn’t really acknowledge that that could have been a big problem. He just went about re-​entering the info and printed out new postage for the correct amount. The fact that I almost didn’t notice that happen and that this package could have been floating around, waiting to be sent back to me, not arriving in time– really spooked me.
Also, one other package I tried to overnight to New York from this post office got lost in the mail, forever, but it got lost at the LAX sort facility so it probably wasn’t this office’s fault. I still think it’s amazing you can overnight something for only $ 20 and am amazed that most mail does make it to its destination but the system is not fool proof.
About mail delivery– since this post office is my local distribution center– I think they must have fired someone because things have improved but up until a few months ago we were constantly getting mail for people who lived on other streets, people whose mail was correctly addressed (I met up with one through facebook to give an important letter), letters and even packages meant for a few doors down or where the address used the same numbers as ours but in a different order. It really seemed like the postman might have been dyslexic which would obviously not be good for this particular profession– but a few months ago we stopped getting all of that mixed up mail. I can only wonder how many letters addressed to us ended up at other addresses. But there has been a definite improvement so that’s great. I really respect the post office and the fact that most stuff does make it.

I used to live in the neighborhood, and this post office was my mail’s distribution center.
A month before I was to move out of the state I set my mail forwarding to start on the last day I would be there. I suspiciously stopped receiving my mail immediately. When a package I’d ordered failed to show up, I called the post office, and the lady told me my carrier had been forwarding my mail because, despite the date the system said, it ‘looked like I had moved.’ I was assured that my package would come back to me and the carrier would stop forwarding the mail until the start date. Some of my mail came back, but some [including the package] was returned to sender.
Then when I actually did move, the carrier continued to deliver mail to my old address instead of forwarding it. Luckily my landlord lived on the property and was able to collect it. I called and spoke with them multiple times to tell the carrier to please forward my mail. Each time I was told it would be taken care of. Some of it has been forwarded but some of it has not. The most recent was an important wedding invitation. The post office told me my landlord could write ‘please forward’ on it and that the carrier would take the letter and forward it along. Alas, it has been returned to sender.
Seriously, post office. There is a date when mail forwarding starts. Before it, you don’t forward. After it, you do.
2 stars instead of 1 because the employees that work there are usually friendly.

Ok, so let’s admit it, no one actually likes going to the post office. It’s always at the bottom of my errand list because I hate the long lines, they always smell funny, and the people that work there aren’t particularly pleasant.
BUT obviously, the post office gods are shining on the atwater village office. I go in around 12pm on a Saturday (aka the worst time to go) and there’s only one person in line in front of me, score! Not only that, she is still getting her stuff together so while she prepares her packages, she lets me go ahead of her. The guy who helped me was so nice and made small talk while he was ringing me up. I also needed a paper clip and he gave me one (it’s the small things in life that make me happy). Anyways, I was in and out in about 5 minutes, which is unheard of.
There were two people working at the time and they did a great job of moving people along because I’ve certainly seen some slow postal office workers in my day.
Not that I enjoy going to the post office now but this location does make it much more palatable.

I have grown to recognize a Post Office to be large in size and to have ample parking. The Rosemead, Alhambra and Union Station branches are perfect examples. And then I venture westward and quickly realize two different worlds. The size of this Atwater Village branch is nearly equal toward an annex branch. Parking here is just like anywhere in Los Angeles, really tough. I have yet set presence inside here cause of parking, but I have quickly enjoyed one bonus this facility offers. This bonus is that they offer 2 sets of hours for mail box pickups. The traditional 5pm during weekdays but also a rare 6:15am pickup. That early morning pickup is huge. Before I head to work, I can make a quick pit stop. I really wished this branch can reopen the empty lot, that they once called their parking lot.

The service — well, it depends on who you get and what kind of mood s/he’s in. But I empathize with postal workers, I know what Republicans in Congress have done and are doing to them (screwing), and my mailman is terrific. But the parking? I believe we taxpayers paid to have that lot paved and lined and boxes installed — and a too-​short time later we’ve lost it? I understand it was leased — so what happened? The PO lost the lease? More likely the owner tried to gouge, or wanted to sell and the PO couldn’t afford it. People should make a point of talking to the postmaster, offering support, and seeing what we can do to get parking back. No post office that busy should have such a tiny lot.

This is my closest post office and the three stars are for the staff, because they’re pretty nice. Otherwise, I just don’t understand why the post office can’t be open at least one late night a week or something. It’s just so inconvenient to only be able to go during business hours, and the Saturday hours are worse, not better, and there’s no Sunday hours at all. If the post office wants to keep up with email, you’d think they’d find innovative ways to adapt their business model, but I guess being a federal institution protects them from needing to change.

It’s the post office. Usually this place is crowded for some reason this is one popular place to go to. We got a lot of commuters I suppose lol. Aside from tax return days.
Keep it short and simple. This place usually offers what I need and good service nothing really more.

Sometimes gets to be a bit of a wait, but very nice staff and easy to park. I always have to search for the various hours, so I’ll post them here for you (and so I can find them more easily myself next time!)
Bulk Mail Acceptance Hours
Mon-​Sat 10:00am — 4:00pm
Sun Closed
Retail Hours
Mon-​Fri 8:30am — 5:00pm
Sat 8:30am — 3:00pm
Sun Closed
Last Collection Hours
Mon-​Fri 5:45pm
Sat 3:00pm
Sun Closed
Lobby Hours
Mon-​Fri 6:00am — 5:45pm
Sat 6:00am — 4:00pm
Sun Closed
Passport Acceptance Hours
Mon-​Fri 10:00am — 3:00pm
Sat 9:00am — 1:00pm
Sun Closed
Passport Photo Hours
Mon-​Fri 10:00am — 3:00pm
Sat 9:00am — 1:00pm
Sun Closed

usually crowded and extremely slow branch of the usps.
lovely enlargement of the tiny parking lot, although this does not seem to have encouraged faster service inside…