Wells Fargo Bank

I recently had a horrendous experience at Wells Fargo’s Germantown branch — 19 708 Germantown Road. As I approached the teller to make a business deposit, the branch manager cut me off. Aggressively asking my name and lectured me as because I had too many deposits. My request to deposit was met with a rude assertion that this Wells Fargo does not accept business deposits. Given that I have never had an issue with another Wells Fargo, I inquired why not, but was not given a clear answer. At this point I was frustrated with and disappointed in the terrible customer service the teller was providing me with and asked to speak with a manager. She brusquely said, «I am the branch manager,» and as I tried to understand why my deposit could not be accepted, Trinh Haye, snapped at me that she would accept my deposit «just this once.» I left the bank extremely angry, especially because I still cannot understand why my wanting to make a deposit at this location was such an inconvenience for an employee who claimed to be «branch manager.» If this Trinh Haye is in fact the branch manager, I feel it is important that her higher ups be made aware of her terrible customer service and excessively rude attitude. I am in the customer service industry, and I am appalled to find out that Wells Fargo allows someone who would go out of her way to be disrespectful to a customer to manage one of their branches. At the very least, I will never return to this Wells Fargo location and I am also considering taking my business elsewhere. I highly recommend that someone in the corporate office takes the time to fix the negative environment and poor management of the Germantown branch.

Although, i personally do not bank here my grandma had an account here and i always take her when she needs to go. everyone is really sweet! when i say everyone, i mean everyone. their customer service is excellent and the manager always greets my grandma in French because she speaks French as well as three other languages. it’s nice that they remember their regulars and treat them well!

I came in here for the first time The coworkers there we’re very helpful and nice ! I couldn’t appreciate it anymore.

I am not a big fan of Wells Fargo as a corporation. But, this is one a the better bank locations/​branches I have done business with in recent years. They show real appreciation for customers and provide fast service.

This is not a review of the corporate side of Wells Fargo. This is just a review of Germantown Road branch. The people here are really nice. They go overboard with customer service. I actually enjoy going in an seeing the people. It is truly refreshing. There is one issue. I have several accounts and my deposits sometimes go in the wrong one. (They go into my account, just the wrong «sub-​account».) I don’t understand how/​why this happens and it really surprises me, but the people are very nice and work hard to correct the mistakes, and I give them a lot of credit for that.