Bank of America

I needed a notary public so went to this BOA Germantown branch at noon on Friday. The lady at the door took my name and I was called as soon as I sat down. Mr. Xu helped me. I was done in 15 min. Fast and efficient. Nice job!

Even I live in germantown md, I will drive all the way to Redland Derwood md branch and do my transaction there. On Saturday, they only had 2 tellers and very SLOW SLOW service! one gentleman came up to one of the teller (male) and asked maybe they can open one more window because of the line is getting longer. Teller just said, I’m finishing this and gave a dirty look to the customer. I was like seriously? He thought no one is looking at him! I’ve never encountered like this service from BOA. I only have to cash in a check and cash/​deposit 2 checks… It took me inside BOA literally 30 minutes!!! I will only come back if I am desperate and emergency, otherwise I will do my transaction at different branch.

I have to do one fast money transfer and this branch like every other time that I came just have one teller and a long line.
Funny thing is manager just sitting behind his desk and watch the line.
Take your big A here and respect customers time.

Banked with Bank of America for about 15 years now. I have a second account that I never use that had eaten a maintenance few and gone negative. So I get paid and thought well ok I’ll just deposit my check into that account kill two birds with one stone and transfer whatever funds I need into my primary account. Sounds fine right? Well I gave my check a couple days to clear and go to transfer money and find out they have a hold on my paycheck for 11 days called customer service and they said if I went into a bank they would be able to release the hold as I’ve had a good banking history. Well dealt with 5 people in this location they all point fingers to sometime else and no one could help me with different reasoning. None of this makes sense and I’m deeply inconvenienced having to wait forever for my paycheck to clear when I have bills and mouths to feed. I will be closing my account as soon as I get my money

I bank through the ATMs. But when I have gone inside there is a person greeting you that is nice. There is sometimes a long line especially in the afternoon. That’s why I use the ATM. The tellers have been helpful and friendly to me and haven’t messed anything up.

This is a really great bank but their staff could use some help. The greeter is usually very friendly but the tellers not so much. They are just not as friendly as the other tellers in the other banks. I rarely go inside of the branch because i just dont think its worth waiting the line to someone who does not even greet me back.