Wells Fargo Bank

I don’t usually go to this branch but it was convenient for me on the particular day. Went into deposit a check and the manager put a hold on it and told me it was policy. I told her I have a history of depositing checks this size for the last 5 years and actually just had one 2 weeks ago with no issues. Still a hold was put on it even though it cleared fine the next day. Really irritating especially when they are one of the only banks that still charges a fee to have a checking account.

After reading some of the reviews I HAVE TO give a review. I think we all have our right and our own opinion as to what customer service means. I think society in general has forgotten about «customer service» and just want to be served quick and fast… Well sorry I don’t believe in that!!!
I am a loyal patron of Wells Fargo Bank for 8 years now and on today’s visit I was reminded why !
I went in today to get two cashiers checks for large sums for a new house my family and I will be moving into. I’ve never gotten cashiers checks or even carried so much cash with me so silly me I was a little nervous. What must they be thinking with me carrying all this cash LOL!
Erik Esqueda is super awesome made the process easy and just a great experience. I truly appreciate that he took the time to just ask me how my day was and chit chat about what the cashiers checks was for because let me tell you the fees that are normally charged for a cashiers check was waived because they didn’t want me to spend anymore money knowing that I’m moving into a new home and #1 reason because of my 8 year loyalty to Wells Fargo. Mind you Erik is great at multi-​tasking my request and the small talk was all done in a timely manner and at the SAME TIME!
I definitely sympathize with people that are in a rush, but uhh maybe you shouldn’t wait until the last minute knowing there’s ALWAYS a line in the bank LOL!. And appreciate the tellers, especially because they are so friendly very professional, and work diligently to satisfy the needs of their customers.

Super friendly staff. Whenever I have problems or questions about my bank statements or even when I first got my account, they never made me feel stupid for asking simple questions. It gets crowded sometimes but they’re always willing to find you a seat while you wait or some water. They’re also very accommodating when you pull out loans or apply for a credit card.

there might be a line to often but there several people who deserve credit for a job well done. arturo castellanos is one of them. what ever i need he gets. it. when im mad he fixes it. so he’s a personal banker who knows how important costumer service is. call on him if you need something. thank you robyn.

Although the location, building and parking is horrible at this location, I can’t say enough about how great the workers are here. Always a friendly smile and helpful. Recently got a loan here from the help of My Nguyen, the banking specialist who helped us the whole way through. She was super helpful, friendly and went out of her way to help us when other Wells Fargo loan department didn’t know what the heck they were doing.
So if you need anything, I def recommend going to her for all your needs.

Most possibly the worst branch on the planet. There is always a long line and the tellers don’t exhibit any urgency to speed things up. Pls do not ask each and every person how their day is going or what their weekend plans are when there are people who have been waiting in line for 30 mins! The atms are old and one of them swallowed up money and got jammed without the money showing up in my account so I had to call and file a claim. Pls pls just avoid this branch!

Worst location to go to all the tellers do is ask you??? after??? And im tired of it give me my money already they have 4 tellers open on the 3 of the month wich is ridiculous so they get one star from me

The reviews are accurate.
Lazy and slow
Does not work with urgency.
And they have to nerve to ask bs questions like «any plans for the weekend?».
Shat Da F up and just work.
Oh and don’t get me started on the PB’s… They think they are Fing hedge fund managers.
What a joke.

hmm… u wud think that after a holiday they wud have more than 3 windows open for the 20 ppl that are in line wait​ing​.any​ways​.my fault… i shud of known better nd went to my home branch on beach nd westminster. .negative xperience. no stars.i feel like i cant breathe in here. never again!!! they dont even deserve the one star but i had to do it to post this…

This branch SUCKS! They absolutely LOVE putting holds on your checks here and they will sit there and ask you 50 questions about your weekend, where you work, etc to the point where it almost feels like they’re prying! It’s like dude why do you care where I went on Saturday just cash my damn paycheck! I live right next to this bank and I drive up to the one on Garden Grove Blvd and Harbor just because it’s that much better there.

Worst Wells Fargo to visits. Employees are so lazy and spend time chatting the entire time with themselves and customers while there’s a 15 person line waiting!!! WTF! The 2^nd time I have been here. I have been listening to there conversation about egg nog for 20 minutes!!! Go get a fucking life!

Convenient location with excellent customer service. I opened my first account with Wells Fargo in Fullerton and they were fine. However, at this GG location I feel like I have a personal banker with Cassandra. She and her colleagues are always pleasant and go that extra step to make me and others happy. Yeah, I see upset customers. But it’s obvious that they’re mad at the world because they aren’t getting their way. It’s obvious they want the rules adjusted for their personal benefit. I even saw a customer get mad because she didn’t have any ID. Get a clue. This is the only place I will do my banking.

Worst branch to do your banking and unfriendly customer service. I’ve deposited a check for $ 2000 and they put a 5 day hold on it even when the check is from a Wells Fargo account. And when I mentioned that the check issued to me has funds, the teller just proceeded on running the check and deposited it to my account with the 5 day hold. Talked to the manager and was told the same thing!
I asked for the check back, with already bank stamped info, and deposited it to another branch and lifted the hold.
Stay away from this branch. Worst staff and incompetent branch manager!

Agree with the previous reviews. The line is 20-​person long and there’re 3 tellers working. What the heck? And hey turned down my withdrawal of $ 10K saying they didn’t have enough in cash. What kind of bank doesn’t even have $ 10K in cash?

This is one of the worst locations I’ve ever been too. They don’t even know how to read your account correctly. Some fat hispanic guy wearing a red shirt didn’t catch his name who’s a supervisor was arguing with me about something on my account instead of offering a solution. GTFO!!! Yea great customer service there buddy. Then they have 2 tellers working at a busy time when people are getting off work really? Idiots!!! Try and avoid this location if you can.

This branch has to be the worse bank some of the worse teller in the whole universe! With bad customer service. Cant even greet me with a smile or say a simple world hello. As a small business owner, I bring my cash in 2 – 3 times a week to make a deposit. And 4 out 5 time I get a teller here who hate$ their job. They throw a fit everytime I deposit large amounts of cash. I’m like wtf? If you hate counting cash that much, then you shouldn’t take a job as a teller! As a matter of fact your not even counting it by hand, your running it through a machine that dose the counting for you!

Just wanted to give a shout out to the branch manager Kristen Phan. My wife and I were having a few issues with some loan paperwork and Kristen did all she could to take care of us ASAP. She is all about customer service and making sure that the customer is taken care of. Thank you Kristen, keep up the good work.

I hate this place! Branch on brookhurst and chapman. 3^rd time I’ve had to walk out of this place! Just in case anyone at wells fargo reads this and actually cares, it was on 3−16−15 at 2:05pm. I was the second person to walk out! 3 tellers and 15 customers in line. This is a management issue, they simply dont care. But at least someone was having fun cuz what I assume to be management in the back were laughing and high fiving each other! Maybe they don’t know their glass is see through! To top it off, as I’m walking out, their «greeter» says thank you for coming in! I said, «thanks for what, I didn’t do anything!» Maybe he couldn’t see the snake of a line three feet away from him. And I go in today and I speak to a manager and she said, sorry we are understaffed and someone called in sick yesterday. Understaffed??? Then who are the 5 people in the back and the one greeting! Seriously thinking about closing my account and I’ve a been customer since 1999. Giving one star only cuz I have to!

I came in the middle of the afternoon to cash my paycheck from my new job… Thankfully this will be my last check before my direct deposit hits!
Holy crap, 32 minutes to get to a teller window? Why are there 2 employees just chatting with only 2 teller windows open?
I used to work for WF from 03 – 07 and I had my branch on lockdown. I never had my employees just hanging out like that. And I really stressed getting people in and out within 5 minutes per transaction. Perception is everything, and even if those employees hamming it up in the back can’t do teller transactions, keep the socializing away from customer’s views. It just pisses the rest of us off!
Finally, after getting my cash… Some manager type had the audacity insincerely tell me have a nice day, and asked how my visit was. A) You personally don’t care if I have a nice day, so please don’t tell me to have a nice day… and B) My day would have been better if I didn’t waste a nearly an hour on inside a cramped up branch to try to get my check cashed.

This has to be the worst bank in the world I mean the branch not the bank itself! I went in to deposit a cashier check for 1200 bucks not 30k bucks and they managed to put a 10 day hold on it! I went in the next day to talk to the branch manager so he could call verify it and make it available! After keeping me waiting almost an hour he said I can’t do anything for u! Worst service rude manager and totally incompetent! I called my friend that works at another branch that helped open my account and told him the situation 30 minutes later he called me back saying he took off hold! I will
Never again go to this branch even if its across the street from my house !