Chase Bank

Luis took great care of us coming in to open an account. It went smoothly and he was very informative. I would definitely reccomend him to anyone banking here! I was very hesitant but he made the experience way more pleasant and easy!

It’s Wednesday afternoon and there is only 1 teller at the window. Why am I waiting 30 mins to talk to someone to replace my debit card when there are machines at different chase locations that can replace my debit card in an instant. Ridiculous

Worst experience. First 5 people in line didn’t have their account number and didn’t have their withdrawal or deposit sheet filled out before getting in line. There were only 2 bankers open. I’m not very pleased. I went early so that I would not have to wait. I wish I could go to a different
is April 1 chase is the slowest bank ever

Came here to get some quick cash from the ATM. It doesn’t seem to be the «safest» location to be getting cash with a bunch of homeless people wandering around the area. It’s probably better during the day compared to 9PM, but if you need to get some cash from the ATM, I would suggest going to a more well lite Chase.

been here to open an account but waited about an hour to get helped. Some bankers gave service s to customers who were behind me. First come last served. 6 months later I came to this branch again. The banker gave me an attitude when I asked to close my account. Very unprofessional and understaffed.

SLOOOOOOWWWWW. first one waiting and it took 15 minutes for someone to ask for help.. .

My account was frozen due to unauthorized activity so I went in and opened a new account. I had everything transferred to my new account. I went to another chase and they seemed like they had no clue what they were doing. I sat there for over an hour just waiting to get my stuff finalized and I had more than three people helping me. It was ridiculous. Thank god for pearl.

This place is very unprofessional. I went in to get 20 rolls of nickle and they were stuff with pennies. 5 of of 9 times this has happen. Most likely they give out coin rolls that were deposits from their customers, which is a no no because they should be shipped out to their cash vault to be counted. You guys should know not to accept coin rolls from customers unless they write their account numbers on them, even if they are your regulars because you don’t know your customers like you think you do.

I changed money to big bills and wanted to store some cash in my safety deposit box. I was told to write my name on the list and someone would help me. There were 2 customers ahead of me. While waiting 2 other customers came in, they signed in and waited also. I had been waiting for about 20min and then another customer came in signed in and went right up to the counter she said something in Vietnamese and the began to escort her to the safety deposit box area. I went up to the counter and said that I was there before the other customer. They took me over to the list and tried to use a lame excuse of that I check the safety deposit box. I pointed out neither did the other customer. I guess they didn’t recognize my name because it was in English. I felt like I didn’t matter at this location. This location ABOSOLUTELY SUCKS !

Huge Chase fan and recommend people to get accounts all the time but this location ABOSOLUTELY SUCKS ! There’s never enough people working, wait time takes too long, and everyone in there is always so unfriendly. It’s like they hate they’re jobs… Chase needs to look into this location on how to make it better…

So I brought my village here for a Saturday bfast. Village because I have 5 teenagers, an aunt, sister& hubby. So we always need a large place that can accommodate us. We ordered blueberry, cinnamon apple & the Hawaiian pancakes. The cakes are huge! Loved the berries– fresh and delicious. I ordered the berried French toast and OMG– very delicious. The men ordered ribeye steak & eggs. Bottom line — food was very good

It doesn’t have a drive thru.
There is plenty of parking on the weekend.
Plenty of handicap spaces and an accessible ramp.
Located across the street from D.K. donuts and marshalls.
4 total machines located on the main boulevard.

I am a Real Estate agent, and had the misfortune of having to deal with this Bank and a Buyers lender. Just so everyone out there knows, there is a loan officer there by the name of Johnny Morgan who will promise you the world all the while knowing he can not hit any of the deadlines he is giving you. He was taken off the file by his boss Paul Wirth who called me a client disrespectful for trying to help remedy a situation that they had created. WORST BANK EVER. do not use Chase.

I love this branch for their customer service. Every time I’ve been here their tellers are happy, friendly, and polite and it’s kinda infectious because I leave the bank feeling really positive and energized. Sounds stupid and cheesy but it’s true. I no lie.

Always good service. Never an issue. Front doors are now open after safety glass was installed.

They one of the friendliest staffs here. I highly recommend opening an account w chase and with this branch. Ask for linh or Stephanie. They are the best employee and there’s typical no wait time.

Absolutely the worst branch of chase bank. Rude and incompetent teller with a much ruder manager. Avoiding this branch; period!

This location used to be a Washington Mutual. I’ve had WaMu ever since I held a job. JP Morgan Chase took over WaMu when the bank failed. During this time, many banks went bankrupt and had to close. One of the bleakest times in recent history.
The service has always been great. There is plenty of parking. Also, they have 24 hour ATMs located on Brookhurst St. side. The transition from WaMu to Chase has been fairly easy. I still use my WaMu checks and my same login for online banking. Customer service via phone is great as well. I also like the fact that they have remote deposit through their mobile app, which saves time when depositing checks.
Just be forewarned, Chase will be implementing new criteria where checking accounts will not be free anymore. It will be about $ 10/​month, which I think is kind of steep. I guess they have to recoup their money somehow.