Thrifty Car Rental

Worst rental car center ever. Took over 30 minutes for the shuttle to pick us up from the Port Everglades terminal, driver was rude. Once at the center, there were only 2 people helping and it took probably 20 minutes before it was my turn. After everything was done, I was told to go outside and hand the paper to someone so they could pull the car up for me. The parking lot was crazy crowded with many people trying to return their cars (only a space of about 6 cars for the return area)… total mayhem… and only 2 people doing all of this on the outside. I waited another 20 minutes for someone to actually show up and get my car. Stay away from this location, which is shared with Dollar.

The service was fine– somewhat of a long wait but that can happen. My big disappointment was that I left my garage door opener in my car. I contacted them immediately and failed to receive a response to two emails asking if they had found it and if I could arrange to have it mailed to me. No one bothered to reply which I feel is very bad service.

I used a travel agent and they set me up through this company because of their price. I just rented a car from another company and when I brought my car back it was still the same price that was originally quoted to me. However when I brought the car back for this company it was $ 103 more then what was agreed upon. The man told me they charge $ 9.99/gallon since I did not feel it back up. The other company didn’t charge me a thing. The first tank was part of the agreement. However I wouldn’t have been upset if they would have just explained that to me when I rented the car but the man who rented me the car barely said two words to me during the whole process. I was very frustrated. I called 1−800-THRIFTY and explained to them the situation and she told me that it was in the contract. I told her that I don’t doubt that. My point was is that they should have an initial line next to anything that could result in an upcharge on your bill. I just got through reading some other reviews and noticed that someone got charged for going through an unmanned toll and couldn’t pay so they charged him the amount and a $ 15 admin fee. The man did ask me if I was going to be going through any tolls. I laughed and said I wouldn’t know i’m not from here. He asked me where I was going and I told him and he said I should be fine however I did end up going through one and I am sure they will be sending me a bill for that shortly. I guess that will just be insult to injury. I will NEVER use this company and will definitely tell everyone not to use them. This company is all about nickel and diming you instead of customer service and treating their customers fairly. DO NOT USE!

Just the worst all-​around. Rent from someone else. We had a reservation and still waited over an hour for them to get a car ready. There were over a dozen customers standing around waiting and only one guy that could check-​in or drive cars on the lot. Overall attitude of «just don’t care.» I should have read these reviews before dealing with them and their $ 9/​gallon fuel charge.

I am glad I am not the only who thinks they are horrible! I travel all the time and this is the first time I experienced such terrible service! There was a couple in front of me who literally asked every question under the sun for 45 minutes! With one person behind the counter of course I was annoyed. I had to be at a meeting. The employee made a rude comment to me so I turned around walked next door to their competitor and got an amazing deal! Ironically they heard everything and I got an upgrade! To the male employee who works on Fridays at thrifty. You may want to consider a career change as you are nasty to customers and with so much competition why would anyone want to go to you? Three people also left that line and walked to their competitor! They were much more professional, fast and actually have better cars!

Do NoT rent from thrifty. They charge you fees in the hundreds of dollars for incidental tolls!!! You get the bill a month or two after You have rented the car. sTAY away. Go to a different rental car company!!!

HIDDEN COSTS! Booked online. 4 days rental for $ 75. Bargain I thought. What I should have thought was «too good to be true» and gone somewhere else. There were no insurance options online so I rang up. No one was available who could talk to me about that. I asked if I needed to call back if its more expensive to sort on the day and was told no you can sort on pick up. On pick up the cheapest option doesn’t really insure you for anything. The next option up is comprehensive but cost us $ 208! I’m used to insurance on car hire being $ 15-​$ 25 a day so where «Thrifty» conjure this up from I don’t know. Also EVERYWHERE includes spouses as second drivers for free. Not Thrifty. I didn’t even ask how much. They have a toll pass which is a complete con. We passed on that. And the fuel re-​fuel is automatically added unless you speak up and convince them you don’t need it. We didn’t. The guy at the desk was friendly and helpful, the guy at the car pick up was not. My Thrifty experience has been my most expensive car rental in US ever! Will never use again and recommend you don’t either.

Being on the lowest priced side of car rentals this location isn’t customer oriented whatsoever.
I usually take other car rental services yet was recommended to check this place out as it is the least expensive when it comes to the car rental. Don’t expect too much with the staff here as they usually aren’t paying attention or that oriented to your service.
The car was inexpensive yet the car wasn’t the nicest, the locations not the most convenient, and the staff not the friendliest.
I would recommend checking out another service unless you’re looking for the bottom dollar.

What a scam. Not up front about anything, say one thing do the opposite, or not inform you of like a $ 9 per gallon fuel charge if they have to add has. Seriously, this place is the lowest of the low. Site won’t charge for second driver, immediately charge $ 100 on a $ 200 rental for extra driver (AAA will receive some in kind words about Thrifty and they should not do any business with them).
Shysters!!!

Crappy service and no care to the customers.
The staff was on their iPhones and the moment we approached they seemed annoyed they had a customer.
No smile, no greeting, no customer service.
The clerk handed us the receipt without a «Have a good day» and no instructions on where to go, so then we turned back and asked him where to go and in an aggravated tone he says
«Like I said turn left and go to the booth»
And he didn’t even say that, and we walked away and he went back on his iPhone.
Poor service.

Rented a car from them for a week asked if I returned it early would I get my back was told yes I called them and return the car three days early in the ended up charging me more than the original bill was I tried to reason with them but was unsuccessful never rent a car from them again plus the car choice was poor

Great rental car company near Port Everglades (the cruise port) with a free shuttle to and from the port. I used it twice, once for the night before my cruise and once after my cruise. On both occasions the staff was friendly and the free shuttle was very quick. Sign up for their Blue Chip program and speed up the rental process even more. In addition their prices are often less than other companies.

Stay away. The car was fine, but after I returned the car I received a $ 30 bill in the mail for tolls that a totally different car ran through. My car had Illinois license plates but I received a bill for a car with Texas plates. The toll booths were near Orlando, which was about 7 counties away from where I was located. Thrifty is very difficult to reach over the phone to fix this problem. They have very limited business hours for this phone line. $ 30 is not that much, but I do not like being taken advantage of. I highly recommend that you never use Thrifty.

Did a short car rental from Thrifty at Fort Lauderdale, Florida. Appeared smooth but soon after I hit home two bills arrived in a row, each citing multiple petty toll charges but accompanied by a $ 15 admin fee for each toll. Totally $ 6.65 toll charges plus $ 90 admin fee. Turns out Florida now host many completely unmanned electronic toll locations. And a little Internet search reveals Thrifty is one of the two car rentals famous for charging exorbitant per-​toll admin fees (the other is Dollar if you wonder. And interestingly, Thrifty is owned by Dollar Thrifty Automotive Group). Thrifty even used to charge $ 25 admin fee per toll. You guess why they are getting nicer. Filed a complaint via BBB for two requests:
* Proof of toll charges. All I got was Thrifty’s bills, no original proof of cashless tolls.
* A reduction of the ridiculous admin fees.
Turned out Thrifty did not budge at all. What still surprised me is Thrifty did not even provide original e-​toll proof! They claimed I declined the e-​toll coverage and provided a copy of signed rental agreement. But look at the contract, the cashless toll option is not in the list of what I declined at all, but in fine prints! DURING THE ENTIRE CAR RENTAL PROCESS NONE EVER REMINDED ME IN ANY WAY THE EXISTENCE OF E-​TOLL IN FLORIDA AND ESPECIALLY HOW THRIFTY WILL HANDLE THE E-​TOLL CHARGES! Yeah I should have read all the fine prints. This is a set-​up and thief-​like business practice!
Beware if you still plan to deal with Thrifty!

Rented from Thrifty in September 2013. Thought that toll meter in the car would be a nice convenience considering all the toll roads in the Miami area. Big mistake! It was used 9 times for a total of $ 6.10. Seems reasonable right? Thrifty then adds on a $ 15 administrative fee per toll! The admin fees totaled $ 135. I am sure this information is in the fine print of the paperwork but how can a company call themselves Thrifty when they chose to screw their customers like this.
Never again will I rent from this company. Not even going to talk about the piece of crap car. Run, to another rental car company and have a cup of quarters.

I’ve rented from Thrifty about 200 times. This was by far the worst ever. I didn’t mind taking a shuttle away from the airport. The agent at the desk was rude and acted as if I wasn’t standing there asking him questions. He rolled his eyes and sat silently while I waited for a response. When I asked again, he just nodded and muttered something about a website. No help at all and just odd. Glad we had other options to explore.

So sad this place can’t do better. I rented a mustang convertible for a week and really enjoyed it. Upon renting I told them I may extend the rental an additional week. The guy was great and said it wouldn’t be an issue. When I did extend the reservation they told me I would be charged at $ 69 late fee! Wow! You penalize me for continuing to do business with you? Upon returning the car, I was immediately given an attitude for disagreeing with the fee. He brought the manager who was much more professional, yet could not be a manager and refund me any more than $ 20. That is a shame! If you can refund me anything, you should be able to refund me everything. I guess I’ll have to skip thrifty next time. The name definilty does not match the reality. Considering I rent a car every month, they should be more flexible and less greedy.

This is the worst company I have rented a car from. Customer service at the Fort Lauderdale Airport rental is NONE, and they are very rude. Not the way to deal with tourists. I asked for the lady at the customer service to repeat some info and she said, I have already told you.
They tried every way to get more money from you. $ 11. a day for a second driver on the car, and demanding $ 62.00 for gas, event you know you will drive just a few miles. They fill it first, and tell you not to refill, so they are left with half a tank, dont give you back your money and resell that gas to somebody else. NOT sooo good.
So be award of them. Sometime the cheaper is not the better. Do your homework, ask questions before doing reservation.

Thrifty is one of my favorites. Sign up for Bluechip and the reward system pays off. Every 13 rentals grants you a free rental day!
Overall great value and great rewards. They do not nickel and dime you either.

i just rent car in Thrifty and usualy in any other rental car you don’t pay extra for a driver if the driver is a spuse (i have 25 years renting and driving cars) to my surprise the hit me with $ 9.99 extra each day without even telling me. i will never again rent a car in Thrifty
Not to mention the rudeness customer service i was treated by Ashley