Hertz Rent A Car

If I could give a minus 5 stars, I would. Horrible location. Address is wrong. Had to call the hotel to verify address, location and where to enter. The three employees inside did not offer 1 ounce of customer service. Treated EVERYONE so poorly, I was embarrassed for them since they have zero shame to feel embarrassed for themselves. Two men were working the check-​in counter and were so busy shopping for shoes online, they acted like I was the bad guy for causing them to do their jobs. I wish I would have read the Unilocal reviews prior to renting because I surely would have gone to another rental location; like Enterprise. I am shocked the Hertz Corp allows this to continue. Close the location and fire the employees.
I also question the validity of the 5 star reviews. Something stinks there for sure.

Great customer experience. Micah and the entire team got me in and out in just a few minutes. Gonzalo was extremely courteous and helpful when I had to change my reservation.
I’m switching to Hertz and leaving Avis.

Estuve en esta agencia el día 10÷31÷15 y rente un carro compacto y son los peores, Mal olor adentro y sucios, muchos daños por afuera, Y el trato al cliente pues lo peor. No lo recomiendo ni en casos de emergencia. Todo. Fue malo
I was in this agency on 10÷31÷15 and rent a compact car and are the worst, Smelly and dirty inside, a lot of damage on the outside, and customer relations for the worst. I would not recommend or in emergencies. All. It was bad

The idea of customer service here at this #Hertz is to disrespect the customers, scream at everyone waiting in the que line to back up out of the designated roped off line, talking down to people worrying if the shuttle will be there in time to make it to their cruise.
One customer waiting in line went to the counter to ask a question — the «customer service» rep for #Hertz belittled the gentleman and at the top of his voice yelled «just because we are BLACK doesn’t mean I can’t talk to him» — referring to a man sitting in a chair of to the side.
If it wasn’t for my insurance company referring me to this location for a car rental I would have walked out.
I don’t know if he was overwhelmed at that moment… but once he finished his tyrate, he was helpful. But at that point he already tarnished the #Hertz name.
I would recommend avoiding this location if you have a choice.

Returning our car on a Sunday afternoon (3÷22÷15) before our trip was a breeze. There were only a couple of people there, the shuttle driver was nice and helpful, no problems!
Picking up our car the following Sunday (3÷29÷15) morning was a nightmare! First, the shuttle was running late. Some people said they had been waiting for 2 hours. We waited maybe 30 – 40 minutes. The shuttle driver even drove past a group of people waiting because he couldn’t turn into the area where they were standing. Yikes! We got to the rental location and it was chaos! Long lines, luggage everywhere, pissed off people all around. A lot of the issues seemed like the error of the renters but I also think Hertz was screwing up somehow as well.
Just be patient. And thank everyone/​be friendly. There is always a ton of drama at places like this where tired, pissed off travelers who don’t want to read directions or who don’t understand policies flock to. Your smiling face will make things less stressful for someone.

This was a rental from Port Everglades Cruise Terminal back to PBI (West Palm Beach) airport. The ride from port everglades to the rental office is actually only 8 – 10 mins. I had to wait 40 mins from the port for a pick up. When the drivers arrived, I asked if he was the only shuttle as I saw a few budget and Alamo shuttles passing the cruise port terminals in the same period. The drivers said he was the only shuttle working that day. The driver did not ask for my reservation number or name as I was a Gold Member and after the long wait, I was so glad I got a ride and assumed they had the car ready. When I arrived, I had to wait another 20 mins to get my car and to find out the car was not cleaned and waited another 15 mins. The workers at the facilities was all smiles but the overall process from the time I call for them to pick me up from the cruise terminal which is less than 2 miles away to me getting my car took over 1.5 hours. That is not acceptable as I used Budget rent a car from PBI to port everglades and it was 10 times smoother and quicker than Hertz. I would not use Hertz at this location for my next Cruise trip and suggest you think twice before taking a risk.

The worst hertz location I’ve ever been to. No signage to find the place. No signage to return vehicle. Unfriendly staff and extremely unorganized. It was like it was everyone’s first day.

Bad attitude. Not picking up calls. Try to find excuses when we had waited for an hr at Port 2.

This is one of the closest car rental agencies near Port of Everglades. I don’t usually rent from this location but I got a good rate and decide to give this a try.
Shuttle comes by for pick up every 20 minute or so. Driver is really courteous and helpful in loading and unloading my luggage.
Though not as fast and efficient as airport rental, as the car was not waiting there for me nor the gas tank was filled up.
But the close proximity to the cruise port and the free transfer would have me rent at this Hertz location again next time when I cruise out of Port Everglades.

Sucks! Took forever for shuttle to come to cruise ship terminal. Small ugly ghetto van. Really bad! Never again!

I decided to use this location because of its shuttle to Port Everglades.
Beyond horrible.
Do not use.

This Hertz office is located in the Crowne Plaza Hotel. We were staying in the hotel and were trying to find a rental car. To no avail, too many places were out of cars and very pricey. Then when we found there was an office in the hotel, we also found some of the nicest people you would ever want to meet, cars available, and a lower price than the airport. Looks like the place to be for me!