Walgreens

This Walgreen’s location is terrible, and sadly I have no choice but to come here often enough. There is almost always a line and almost never a smile from the pharmacists or cashiers. Note the «almost» there, because the 2 stars I am giving this place are for the ONE friendly attendant in the pharmacy, and the ONE floor employee who offered me assistance because I was wandering around aimlessly while waiting on a prescription (for over an hour). Generally the front cashier by the door is pleasant, too.
Other than the gross lack of customer service, the store is usually clean and orderly. The selection is very small amongst those things that offer many brands, and even the Walgreens brand stuff gets sold out quickly at times. There’s never a shortage of snacks, so I guess that’s a plus. Same goes for the cosmetics, but neither of these is why I even go there. If they were, I’d up the rating.
Basically I go here for the pharmacy and other health-​related items like cold meds, lozenges, band aids and the occasional toothbrush. Come to think of it, when I have no other errands and wait there for a prescription to be filled, I always grab a drink from the refrigerated section. They are upping their beverage sales with each increase in the waiting time or something. Lastly, regarding the pharmacy, not all the names make it onto the screen that is supposed to help keep people informed. Plus, when you tell me it will be an hour wait and 90 minutes later my name still isn’t on the screen as filled or even complete, expect that I’m gonna find your lack of panache more irritating than usual, especially when I don’t feel good and you’re keeping me from being comforted by my meds.

I am one of the many that foolishly shop here due to the mere convenience. In fact, I’ve been shopping here since they first opened 10+ years ago. Most of the clerks have seen my daughter grow from a little girl to a college student and they are mostly all very sweet and helpful. That’s another reason we have chosen to shop here over the years, even though their prices are way higher than Target, that’s just down the street.
I had a very disappointing experience with the store manager, Elena tonight and will certainly be going elsewhere for my personal and pharmacy needs in the future. I came in to exchange a jar of makeup I didn’t like and for the first time in 10 years, didn’t keep the receipt. The clerk that helped me initially was very sweet and tried to help me but had to call Elena, the manager, when he couldn’t find my original purchase. I knew the minute she rolled her eyes and huffed at him, that she was not going to be helpful. She was less than helpful, of course, and refused to honor the exchange. Definitely, not a shining example of customer service. In fact, just plain rude. If you don’t want to do your job, and dislike what you’re doing, at least try to hide it. As the manager, you should be setting a better example.
I emailed Walgreens customer service to see if they can help me and to provide feedback about my experience. I’m sure that corporate will eventually catch on to her lack of management skills, and hopefully she will get transferred elsewhere.
I will take whatever measures possible, at this point, to exchange this measly $ 15 makeup, strictly on principle.
I am amazed that after ten years of loyalty to this store, Elena was unwilling to exchange a $ 15 jar of makeup and lose a long time customer.

Pharmacy is poorly staffed. The wait is always very long. I always have to wait a long time to get. Medication. Pharmacy staff should be at least doubled.

This place took over TWO MONTHS to develop my disposable camera pictures, and the worst part was they lied every time I called to get an update why they were taking so long. Seriously, every time I called I got a different story about why they were taking so long. (Also, why did I have to call to get updates? If you know something is going to take longer than you promised a customer — wouldn’t you call and update the customer? Customer service 101 people!) When they finally came in, I told them I didn’t feel that I should be charged for them because of the huge inconvenience they caused me and they said the best they could do was 50% off. They screwed up really bad and then didn’t even try to fix it… I work in customer service and retail, and I KNOW they could have done better than that, they just didn’t care.
My advice to you is to go to another Walgreens, even if you have to drive a little farther. Missing out on their terrible service will be worth the drive.

I’ve had great service at this location & I’ve had terrible service.
Anthony, I think that’s his name, is usually at the photo section. His customer service is awesome! He helped me out with some film that was more than 10 years old!
He’s always friendly and in a good mood when I’ve been there.
He makes up for the days that I’ve had not so good service!

I fail to understand how things work here. Its a constant 2 hr wait here be it a small prescription or a bigger one. I am tired of giving this place a chance… Writing this after repeated horror stories!

Don’t bother asking the Pharmacist questions they are busy. The pharmacists techs are very unhappy people who robotically punch buttons on computers and tell you when to come pick it up.
This pharmacy has a good location but the wait time is always at least 30 minutes, even with drive thru. Thank goodness it’s 24 hours, right near the ER and all the dr’s offices. I generally drop off the prescriptions and go grab lunch from Panera or Chipotle.
There IS fresh fruit and salads at the front register though, that’s nice.
Bathrooms are locked with a key code that employees know. Thankfully there’s spacious parking though!

Service is extremely slow. I come here often to drop off /​pick up prescriptions. Today I came real early after my doc appt and there was no line. I figured I’d be in and out in under 30 min but I’ve been here 60 min now and I haven’t walked out the door yet with my prescription. I’ve usually come here during rush where there are long lines but there was no line when I got here. I always give the benefit of the doubt due to the fact that this location is probably used a lot due to the hospital being next door, and filling multiple prescriptions from many people could take some time, but today was just ridiculous. I think I may have to rethink where I get my prescriptions done.

We are now going to the Walgreens on Blacow Road in Fremont. They always answer the phone, have never given me the wrong insulin and always apply my discount correctly. Making the decision to go to another Walgreens was the best decision I ever made. I highly recommend taking your business elsewhere.

Do not go there your better off going somewhere else. They lost my prescription and had to call the doctor to get it again 3 hours later. The lady was so rude to me about it, wasn’t my fault they lost my prescription. I had proof that I did drop it off and she said she would give me a discount because of the mix up. I couldn’t complain with that but when I picked it up the lady was upset when I mention the discount they said they could give me for the inconvenience. She wanted to argue with me until I asked to talk to her manager, upon the manager coming I told her how she was rude to me and she said I’m sorry she’s always like that. Seriously people is that any excuse for someone’s behavior. Never going there again. It seems convenient being so close to the hospital but watch out they just may accidentally misplace your prescription, how unprofessional.

Bullshit about ²⁴⁄₇.
At this time is 2.42 am on May 14,2015
My mother went to ER for medication allergy at 1.15 to kaiser. The doctor then prescribed a drug but told us to get it at local Walgreen because kaiser pharmacy is not open. We walked in around 2.05 am so my mom can start taking it tonight. We told the pharmacist that we need this blah blah blah and she said we have to wait until 3.30 because she has to «fill» it even though there’s that medication in stock. At first I understood that she was tired so she might be a little slow and exaggerate the waiting time and what not. So we wait because it’s an emergency we’re getting this thing. Then after we sat down, she started to put up all the closed signs and close all the window because she’s leaving. And assumingly there would be another pharmacist who would ask us the same questions and filled the medication for another hour.
Uhm. WTF. we literally told you that we came from the ER and the doctor told my mother to take this medication tonight.
You need to learn your moral obligation if you’re going to do this kind of job, whoever you are. I’m not mad at bad service if I get any at this hour. But for you to be so nonsense and unethical about your job; trust me your life is failing quickly.
I don’t know why I’m required to give a star. If you’re gonna give a bad service at least makes it ethical~ you’re failing too fast.

Close to BART and all the hospitals. Helpful and friendly staff. Great place to print photos, get cosmetics, party items, etc.

Very unprofessional! I’m on hold for almost an hour with pharmacy only to check RX availability when my husband called on his own to see if he could get through. Husband’s waiting time: 10mins only with a complaint after, pharmacy rep attended to him! Unbelievable! Unacceptable! Customer service should also be 24hours!

Don’t ever come here during the near evening hours when everyone is coming home from work. The pick-​up line for the pharmacy gets extremely long! Unless you’re willing to stay in line with a chair to sit on, I recommend coming here in the early morning hours.

I didn’t face any trouble with service. But this walgreens compared to other walgreans branches and including their online store, is very overpriced. Don’t get surprised when you see the product you bought for $ 10 in this branch, for $ 7 – 8 in the other store or online.
The worst part is the product read at register different from displayed price tag. For example: product A is displayed $ 7.29 when it’s scanned at register it will read as $ 7.99 and you won’t notice much because you will be in a feel that product costs $ 7 something. But trust me, this is not something by mistake. It’s a business trick. Products read $ 0.10 more at counter which is set on purpose by manager or owner of the franchise. I was charged $ 6 more than the actual amount and they rectified each and every product later. I don’t prefer this branch.

I was on hold for 1 hour and 25 minutes (see screenshot posted) and in the last minute, it began to ring as if the call was being transferred and then it was dropped. Are you kidding me?!

There service down right sucks. My doctor sent in my prescription after waiting two hours called them. Took 30+ to talk to some one. Same say had to the urgent care and they also sent in my prescription. If had not stopped at the pharmacy they would not have started precessing it and still had over an hr wait.
I only use them because they are 24hr pharmacy other wise would not use them.

I live a few blocks from this Walgreens and really want to patronize it but I just can’t anymore. I hate to give bad reviews but I’ve just had way too many bad experiences this time. I’ll bullet point my reasons.
1. Always a 10 – 15 minute wait in line for the register. Always, no matter what time of the day or night. No exception tonight.
2. They are severely understaff 24/​7, which I think is why the employees seem to be super rude at this Walgreens. Particularly this older Filipino lady who has at various times, walked away from the register in the middle of ringing me (or someone ahead of me in the line) up to go talk to someone and yelled over the top of me to someone elsewhere. But her badge says she’s worked there for like 10 years. I don’t understand how as she has no customer service skills.
3. The wait for the Pharmacy (to both drop off and pick up) is so incredibly long and I don’t understand how because they multiple windows and a drive through pharmacy. Once I picked up a prescription to find out when I opened it at home that they had only given me a week’s worth of the 30 day prescription and didn’t bother to tell me.
My last straw came tonight. I waited in line for at least 10 minutes (behind only 2 other customers btw), when a guy came up behind the girl in front of me right as she was finished with her transaction, asked for cigarettes and the cashier just grabbed them and started ringing him up like I wasn’t even there. I said something and the guy just shrugged like it was no big deal and said he «didn’t see me» and the cashier shrugged and kept ringing him up. Right now I have a big grey surgical boot on half my leg and a big black cane so though I’m short, I’m not easy to miss, and there was a line of people behind me that had also been waiting 10 (or more) minutes. I was tempted to leave my items and hobble out of the store, but I really needed one of the items (for my foot incidentally) so I had to purchase, but I will NOT be back. There is just no level of customer service here.
I work retail, I know what it is like to be understaffed and overwhelmed and to have pushy customers who ignore everyone that isn’t them, but I still politely tell people to get in line and to wait their turn. It is that simple and easy, especially when the next customer in like is clearly disabled (whether temporarily or permanently). Corporate needs to do something to make this store more effective and welcoming with staff and service.

Worst Walgreens!
Rude staff.
They don’t answer phones.
Always short of meds.
Long lines.
Be careful of what they tell you, normally not correct.
Chaotic, disorganized, unethical.
I have to fill in a star so a one. Should be a negative 5
THIS REVIEW IS FOR THE WALGREEN ON DECOTO

Actually I would have given this place three stars if it weren’t for the ridiculous set up near the front of the store. They block off the doors so that if you head towards the «entrance» door on your way out, you are stuck and thus need to walk around an entire display in order to reach the exit door. What.
Also there is always a line at the pharmacy for some reason. I would not suggest coming here if you’re in a hurry especially during rush hour.