Ohlone Pharmacy At Kaiser

No pseudoephedrine. The lady behind the counter said it is back ordered while they switch manufacturers. I suppose that buying enough from the old manufacturer to tied us over until the new manufacturer was delivering enough was too much to ask.

The level of incompetence at this place is staggering. After waiting 45 minutes for my daughter’s prescription, I went up to the counter to ask how much longer it would take. Apparently, the pharmacist had mumbled her name one time through that little pharmacy window, 25 minutes earlier. After we didn’t come to the counter, that was it. Didn’t try again but a little louder. Didn’t try again a few minutes later. Didn’t put it up on the big electronic board of names that had their prescriptions ready. Just let it sit. even though there were only 4 people in the waiting room.
This wouldn’t have been such a big deal to me if the exact same thing hadn’t happened the last time I went there a couple months prior. The EXACT same thing. That first time I just thought it was a bunch of newbies working the counter, but apparently that’s their A team hard at work.
What else to say? What would you think of a waiter who takes your order but fails to walk the food to your table when it’s done?

I’ve experienced waits before at Kaiser without a problem, but I’ve never had an overall unpleasant experience till I went to Ohlone Pharmacy at Kaiser, this says a lot since I’ve been a Kaiser member since 1988. I walked into a relatively empty pharmacy and was the only person who was standing in line, when asked what I needed I was told to wait till my name appeared on the board, no further instructions nor questions asked, not even my name. Half an hour later, with countless people who walked in after me and left before me, I approached the counter again and asked regarding my medications. Apparently, my medication order had been misplaced and no one had prepared my medication. Horrible service if you ask me and subpar of all my previous experiences with Kaiser. I would understand if the pharmacy was filled and busy, but it had at most 1 – 2 other members waiting during the same time as me. Unacceptable.

Brought my son to see his doctor and she issued him a prescription at this location. I was expecting a pharmacy with a long line and even longer wait but I was wrong. There was only one person ahead of me and since his pediatrician sent the prescription by email it was ready to be picked up by the time we got to the counter. The pharmacist was friendly and gave my son a lollipop. Very pleasant experience.