Raley’s

Among the big chain supermarket stores in central Fremont, this Raleys is the best. Friendly service: today I was browsing for tea early at 6:30am and the employee, a bearded young man, stocking items in the same coffee/​tea aisle, asked if I needed any help. I cannot recall the last time someone offered assistance in Safeway or Lucky. The store is also pleasant to walk through– bright, organized and clean. I also find the produce to be high quality.

I love Raleys. I started shopping here a number of years ago because they were on the top of the list in CR. The staff is very friendly and helpful and I know many of them by name. This is a BIG store. It’s rare I can’t find what I need.

I don’t go to Raley’s very often, but they do occasionally have some good deals and prices that are sometimes even better than Safeway or Lucky. I have actually been to this Fremont location in the past, but it has been so long. Place seems to be alright overall and self-​checkout lanes are also available.

Raley employees have always been pleasant to me, but I noticed that not all customers are treated the same, especially minorities and people with accents. Because of this, I feel really uncomfortable shopping here. This needs to change.
More specifically, the self checkout clerks are extremely rude to Asian people with accents. During my last visit, a Chinese lady could not scan a produce. She meekly asked a Hispanic-​looking clerk (I believe the name was Joe) how to scan it. The clerk was in the middle of conversation with a female clerk, laughing and joking, ignoring his duties, and didn’t like that a paying customer interrupted him. Instead of helping her, he lectured her on English. WTF? Who does that? Aside from the public humiliation and illegal discriminatory implications, that’s just plain indecent and rude.
During my previous visit last week, I went through the same self checkout lane. The terminal there did not list the produce I needed. Before I could ask for help, I saw an Indian lady with a thick accent, trying to flag down a female clerk for assistance. I waited for her turn to be helped before I made my query. However, the nearby female clerk was chatting a storm with another employee passing through the area. The Indian lady asked her for help again. The clerk then turned around with eyes nearly rolling out of her face. Her tone didn’t seem too pleasing. She even gave that face like she didn’t even want to try to understand the customer’s question. I did not get the clerk’s name, but I hope that Indian lady did. I just got my produce and walked to the service line.
Nevertheless, I don’t think I will be coming here again. From my perspective, it appears that this is the norm and that the employees need some sensitivity training. I really hope these two customers complain to the corporate offices and have the store and its employees held accountable.

I hate to leave a review for the Newark target on this page… But, as the Newark one closed (not surprisingly… And thank goodness) I am leaving it here.
I purchased a clipper card at the raleys on Jarvis on June 30^th. This was $ 23 and should have come with a $ 20 credit. When my husband went to use it, it had $ 0 balance on it… I went back to the store but, because it was in the process of closing… They had removed the clipper machines and said there was nothing they could do and the MANAGER suggested I contact my credit card to dispute. I submitted the documentation to my credit card but, after several months, just got a statement back from discover that raleys had DOCUMENTATION that the card was loaded… Ummm… I call BS because I have documentation that it wasn’t… In fact, in looking over their documentation… My clipper card, in fact, was purchased but never loaded!!! Sigh… So I have to call back discover tonight and dispute their rebuttal… After getting off the phone, discover credited my account because they realized what raleys submitted to combat my dispute, actually proved my point!!! Sheesh!!! Due to their incompetence… Sorry raleys, you just lost a customer!

This review is for multiple issues and over a few YEARS. If there were a negative system this would be a NEGATIVE 1000 for me. A whole bunch of lazy liars — Yes — Lairs — And the manager John S. absolutely rude, ignorant, and useless. He just does not know the meaning of customer service.
Shop elsewhere — Whole Foods, Trader Joes or even Safe Way — Much better /​healthier product offerings and much better customer service.
Raley’s owners should either replace the whole staff, specially the manager OR simply close it down like they did their Newark location recently.
And NO Sally P. First — you are NOT the owner of Raley’s — Michael Teel, grandson of the company’s founder IS! So, edit your title NOT to say Business Owner — this is false representation.
And I am NOT going to ever shop at this Raley’s or any other– unless Mr. Teel himself takes up my suggestion above.

I picked up my daughter’s 4^th bday cake on Friday night and after looking at it closely realized the sugar sheet was bubbled up making very pronounced waves as well as a misspelled name! How does that happen when it is clearly spelled on the ticket they have? I was told the decorator was gone so basically nothing could be done. I spoke to a clerk at the front who explained to the supervisor what had happened who ended up letting me walk out with paying. This does not make up for a messed up cake but at least I didn’t have to pay. My concern is the fact they have a cake decorator who either rushed to get my cake done or just doesn’t care. Luckily we were able to lay the waves down a bit more at home but nothing could be done regarding her name being wrong!

The store is clean and organized. Most workers are friendly and helpful.
The gentleman at the deli counter was very nice. The lady in the bakery section was such a b… minus the 1 star.
My produce and veggies were fresh and beautiful looking. The chicken strips and potato wedges purchased at the deli were very good. The cake purchased at the bakery was just ok.
I’ll be back and will skip the bakery section :)

This is a very good place to purchase fresh produce and baguette.
I’m not the one to grocery shop for my family but the fruits that come from Raley’s usually taste better than other stores.
It was my first time coming for the deli yesterday. Since it was my first time, it took me awhile to pick out my order. I ended up getting baked chicken drumsticks which was very juicy. Yay!
I wouldn’t recommend the fried chicken, it looked somewhat dry. I also had some potato wedges and mashed potatoes with my order. The potato wedges were a bit too big, so it lacked flavor.

Their sandwiches are good in the deli but both sandwich makers on duty today were surly. No greeting, no eye contact, just «fill out a sandwich order form and drop it in the basket.» Maybe they were having a bad day.

Love that the staff here is so polite and always helpful!
Not sure about everything else but tofu and produce are priced higher than trader joe’s so I’m assuming the store is on the pricier side.
Located in a big lot with many stores namely sweet tomatoes, pieology and H&R Block.

Raley’s is as good as it gets!

I just had the rudest encounter with a lady behind the counter at the deli. They don’t have things labeled correctly and when I asked a question the lady acted like I was the biggest dumb-​a** in the world. Sorry you had to do your job. Maybe you should do it correctly so that people don’t have to ask you questions. Unbelievably rude. Sorry you hate your job, I will never shop at this overpriced peice of sh** grocery store again.

I really like this Raley’s. I’ve never had an issue finding what I needed here and I’ve rarely ever had to wait in line to checkout. I mostly shop here for a quick grab of milk or their Dutch crust French bread. They have a pretty expansive selection of organic and natural food items for decent prices. There’s a deli and bakery, pretty much all the departments that you’d expect in any supermarket. This one is cleaner and more organized than most. Being a Redbox and Amazon location is a plus in my books!

Raley’s is the most unfriendly and poorly managed store I have ever seen. Their employees take forever to service you in their deli and food sections. When you check out they ask you for your Clubcard and when you don’t have it they do not give you the discount. When I questioned the checker she said she would be fired for helping a customer with her Clubcard. This store has horrible customer service and I will never shop here again.

My go to grocery store. A review for all the 4 years of grocery shopping at this place!
First of all, the cashiers are very friendly. The aisles are very clean and neat. The produce is also very fresh compared to other groceries around this area. I am also happy that they do have few basic Indian stuff, in case I don’t feel like driving up to the Indian store.
I also like their rewards program.

This is my go-​to grocery store and has been for many years. It is very clean and for the most part cashiers are friendly, (many of whom have been there for years). The selection is pretty good and the produce is usually fresh. Decent deli selection. Some good cheeses.
My only gripe is the prices are creeping up, (eggs, for example). I’ll likely be coming here forever because this store is so clean and has everything I need, but I’ve started buying a few staples elsewhere due to the rising costs, (eggs, bread).
My favorite thing here is the peanut butter grinder, along with the closeout section. Also they have good deals on meat with the Deals of the Day stickers.
I hope Whole Foods doesn’t run them out of business. Because I detest Whole Foods.

This review is the subject of over ten years of experience in shopping at this
Paseo Padre/​Fremont, CA Raley’s store, and is long overdue.
The way to outperform other similar grocery outlets (Lucky’s, Safeway) is to keep
an immaculately clean, well stocked, wide inventory store, and a 1^st class, highest caliber staff. Raley’s delivers… consistently…at the highest level.
Their competition operates at, in my opinion, a significantly lower level. It doesn’t take a lot of visits to Safeway and Lucky… to discover what a gem of a store we have with
this particular Raley’s. Repeat visits to Lucky’s — Mission Blvd. show a store that, from all appearances, hasn’t had any corporate investment in upgrades since first shopping there in 1983. If you want less selection, and long checkout lines, that should be
your choice. Similarly, the Safeway in Irvington has lengthy waits at checkout, and
the stock doesn’t seem to be routinely backfilled. It’s not a great experience.
Raley’s however — for reasons already mentioned — has management and staff that
excel…, and performance exceeds the level of any other store visited.
The staff hustles… they move like the wind… to aid and assist the shopper in any and all regards… no exceptions.
If they have any ‘duds’, 10+ years have failed to turn them up.
The store has personality…, and leaves you feeling good about having shopped there.
The store wants to please, and it succeeds. Special mentions apply (but are certainly not limited to) Jack, Kelly Ann, Judy, Mike, Mark, Esther, and everyone in the deli/​bakery. Raley’s parent organization should be justifiably joyous over this unit’s unparalleled, sustained, outstanding performance.

With Raley’s being so close to my home, I really underestimated what a great grocery store they are. They have a great deli selection. I find myself ordering the club med salad, and crunchy broccoli slaw pretty often. Most dishes are great to bring to potlucks! Their chicken thighs are also pretty good, but sometimes are a little salty for my taste. Raley’s also has a great liquor and spirits selection. I was surprised to find sake and moonshine! Raley’s also has a large selection of «health foods», you know, the stuff you would find at Whole Foods. I think it’s possibly even cheaper at Raley’s.

This grocery store is probably my new go-​to grocery store because it’s in the same plaza as the 24 Hour Fitness that I use.
For the longest time I thought it was a Safeway’s like the other nearby Safeways, but after my phone number didn’t work for a half dozen times I finally figured out that I was probably wrong.
Decent store, very clean compared to the nearby Safeway (and also seems to be more well-​stocked than the other nearby stores). It’s also open pretty late, I think up until 11:00PM.