Pet Food Express

Roscoe loves coming here.
The employees are all very helpful! Let me also point out how knowledgeable they are with their product and how understanding they are with animals, unlike other pet stores I’ve been to. There is a Petsmart and Petco nearby but I love coming here because of the customer service. The first time I came here was after a week of having my pup and Jasmin and Marissa helped me grab a few things for Roscoe. Upon arriving, I grabbed a shopping cart and Jasmin immediately came up to me with towels to lay on the cart so that I can put my pup down (she had a feeling that he did not have all of his shots yet).
My pup is a husky mix and Jasmin owns a husky too so she was able to suggest things that she knew my pup would need or like. Being a new puppy owner and trying different places out, I really felt they wanted to make sure Roscoe had everything he needed.
Jasmin suggested I get him a Kong toy, but I came back a different day and Dorian helped me pick the perfect one for him. I love it because it keeps him occupied for a while. Roscoe does not have all of his shots, so this particular day I was carrying him and wanted to get in & out. Dorian brought everything to the counter to make it easier for me and filled up a bag of treats for us, since my arms were occupied holding him.
One evening, I was on a search for a crate and had went to 2 different pet stores prior to this one (to compare prices), but when I got here they happened to have a 25% off promo for crates so I purchased a Precision Pet crate. I forgot the name of the lady who helped me but she was nice and gave me a bunch of knowledge on the crate itself and what size to get and it is perfect for Roscoe to grow into.
Overall, great staff and great products. I’ll be back here very soon.

Pet Food Express (PFE) — Taking the pet food and self-​serve wash world by storm.
My previous two reviews have been a solid four stars but the consistent service that I’ve received in addition to my last visit, PFE Fremont, has earned that extra star. Unlike my very first visit to PFE, there were no «unhappy-​to-​be here,» attitudes. I haven’t seen those two for a while now, my guess is those ladies took my advice & are working the drive-​thru @ McDonalds.
I’ve been to one other PFE, the Davis location. No contest, the Fremont location knocks it out of the park, every single time… ‘From the attention, willingness to help, & not to mention the self-​serve pet wash.
Whenever we make it out to the Tri-​city area to visit the o’hana, stopping by PFE after HAPA’s day out @ Central Dog Park, the two go hand-​in-​hand, like Jack & Jill, pb & j, green eggs & ham… ‘You get the idea. (A big thumbs up)
BTW, Central Dog Park– Another great find! However, if you’re pup is not socialized & does not play well with others do everyone a favor, get some dog training or leave him @ home. When a dog acts badly, many people tend to blame the pet rather than the real source, the owner. It all starts @ home — «The fruit doesn’t fall far from the @sshole tree… ‘Or is it apple tree?» (I’m kidding, it’s @sshole.)
Since I started take HAPA to self-​serve pet washes in SoCal, prior to returning to the Bay Area last year, I have to admit, it’s pretty tough to go back to being hunched over the tub @ home… ‘Not all shops are created equal. Some are downright, over-​the-​top, stellar like this Fremont location.
One $ 15 token will give you 20 minutes to wash your furry, family member. It’s a pretty good deal if you break it down, shampoo, conditioner, blow dryer, towels, waterproof apron, all included w/​purchase. Also, not to mention all done @ a very comfortable height that doesn’t result in a sore lower back & achy knees. (Like I said, a pretty good deal.)
It was an early, brisk, Thursday evening, HAPA & I had just left the dog park after a good few hours of non-​stop playing. The rain had started up again about 4:30pm that day which didn’t deter a few of us @ the park. The majority of the pack had left @ the signs of the first few drops. (Hey, it’s California, give it 15 minutes, it’ll stop.) We arrived @ PFE just around 6pm & as usual, greeted right upon entering the shop.
As HAPA & I entered the self-​serve pet wash area, there was only one other person there with his dog, perfect… We practically had the whole place to ourselves. (I opt to bring my own shampoo & conditioner.) What I really like about the shop is that for the most part, it’s always kept clean and looked after, a huge plus.
I was lathering up HAPA when Janette, one of the team members popped in & inquired if everything was going well, «Why yes, yes it was.» (Like I said, this place makes that little bit of extra effort & it does not go unnoticed or unappreciated.)
Two other team members stopped & talked with me as we were exiting the wash area & one happened to ask, «Does HAPA have a jacket?» (DING! DING! DING!) Thanks for the reminder, I’ve been meaning to get the dog a good winter cover. HAPA has a very thin coat and practically hairless on his belly & haunches. The jackets that I’ve seen @ other pet stores were not the best quality. (I’ll take a look @ what PFE had to offer BUT my hopes weren’t too high.)
PFE had a few Christmas toys and some seasonal outfits. (i.e. — Costumes) I briefly thought about getting HAPA one but quickly came to my senses, I don’t want to be «one of those guys.» I walked over and browsed through their jacket/​winter sweaters. The winter coat made more sense, it was waterproof w/​a fleece lining. The sweaters looked nice also BUT not made for the rainy weather. The construction of the jacket was very well made, heavy, not light & cheap feeling, solid… (‘And for $ 50 it better be.) The prices @ PFE are not the best, even compared to similar like specialty pet shops. I don’t mind paying slightly more $$ @ PFE. (I’m hugely biased @ the self-​serve wash stations, true story.) ‘Not to mention the GREAT service. I was trying to figure out the proper size for my 70 pound, HAPA, and once again, enter Janette. She helped HAPA try on a couple different jackets until, «Eureka!» — Size 24
RC Pet Products Venture Outerwear Dog Rain Coat (Slate) — $ 49.99
*See photo
I haven’t had a bad experience @ PFE Fremont, w/​the exception of my first visit here but since, no issues.
Upon checking out, Janette asked if I wanted to make either a cash or treat donation to for their «Giving Tree,» absolutely! (20% off donated item)
Pet Food Express, offers great options for your extended four legged family members, from holistic foods/​treats, beds, collars/​leashes, crates, & did I happen to mention they have a pretty kick @ss, self-​serve pet washing stations? (Felines also welcomed!)
Make it Great!
— Big Aloha, DJ
Food: 5
Ambiance: 4
Service: 5+
Value: 5

So I’ve never tasted any of the food here, but our Riley sure approves.
In recent times, we’ve spiced up our Riley’s menu by added some freeze-​dried food, in addition to the kibbles. As the other local big box stores don’t have the brand that we like, we come here.
Very friendly service, good selection of quality food. Again, haven’t tried it myself but Riley-​approved.

I come here more often now since I have moved away and can’t go to Bogie’s as often. My pet really likes the Nulo line. I get the 12 cans by the case and it costs just shy of $ 20. To get a higher quality food for a reasonable price is one of the main reasons why I keep coming back. If there is anyone interested in building an emergency essentials kit (imo I think everyone should), the store carries pet first aid kits. I already bought two to add to my kits along with the collapsible food bowls.
There is a display for different types of litter for you to look and touch. They have tags with descriptions of the litter properties (odor control, material, etc…). Since the weather is getting colder, they are bringing out heating pads for cats and dogs in various sizes. The store has ties to some animal rescue organization (s), so if you are looking to adopt, perhaps asking the store employees to connect you to one.
I came during Halloween season and saw the fun pet costumes they carry. Too bad I can’t dress up my furry roommate since he would probably smother me in my sleep. Even though it isn’t Christmas yet, I am already making a list for what I am going to buy for my animal companion. Definitely a scratching post tower and maybe a food bowl stand in addition. Maybe then, he will finally give me back my half of the bed.

I got drunk and came into this store hoping to buy a pet to no avail.
Store seems well organized and clean however.
I wanted a fish or a dog. I am dissapoint.

The workers are usually friendly and helpful if you ask. I come here mainly for the pet wash. A lot easier to wash my dog since I don’t have a tub at home. Close to home and convenient. The only bad thing is the price. They do offer buy 3 get 4^th free on all their stuff.

My family have 2 cats, 1 dog and a chinchilla. It is hard to keep up with all their needs regularly. However, Pet Food Express seems to always be able to provide with a large variety of pet supplies. Most of the workers are quite knowledgeable about pets and the product they offer.
The prices are on the higher side relative to your typical Petco.
Give it a try whenever you are free, I don’t think you will regret it. They also host Sunday Clinics every other week for immunization shots.

Fabulous location near BART, yogurt shops and peets coffee for you to telax after washing your dog.
I dont know if they use recycled water but I like to latter and smells of each soap. Guity pleasure while washing my big old Lab. Highly recommended for big dogs! My Lab/​Golden just needs it. It cleans more thoughly than I would have back at our house and they clean the mess afterward. I would suggest bringing your own gloves and hats. Aprons are provided.

Got their right when they opened and the worker was helpful in finding my brand of dog food and explaining the differences in flea tick preventions. I chose the flea leash because it lasts longer at a price of 77 bucks. Got 4 dogs but they have a buy 3 get 4^th free. In and out in 5 minutes

Pet Food Express/​Fremont location finally got a self-​service scale where we can weigh our dogs. We no longer have to go to PetSmart (Banfield).
Pet Food Express still has a ways to go on their product offering. A very large percentage are still made in CHINA which isn’t compatible with canine good health and life. Re: lost my dog to chicken jerky treats.
They also offer a place to wash your dog for $ 15.00 which includes: water, shampoo, towels.
The people are very friendly.

This is the best place for doggy baths! They have a self service pet wash that my Rottie and I visit once a month. It’s $ 15 per token (or buy 3 get 1 free) for a bath, warm water rinse and a towel/​blow dry! Best thing is we get to leave the mess behind (sorry, guys =]). The staff is always super friendly plus they host a low cost pet clinic on Sundays.
Love this place!

I’ve been shopping here for the past several years and I have to say, the service is always as good as all of the products that they sell.
We buy our dogs’ and cat’s food here since the buy three get the fourth free deal makes the prices comparable to Amazon. Which is saying a lot since we order almost everything from there nowadays. The great thing about PFE is that we can choose which flavors of canned Wellness we want for the furballs.
If I lived in a smaller space, I would take my dogs here to bathe them. All of the dogs that I see here leave so sparkly clean!

Hands down my favorite pet supply store. Customer service is always top-​notch, which is important when you need advice on brands or types of toys for different types of dogs, etc. Also, their refund policy is unbeatable. They sincerely want you to try their products, and if you don’t like them or even if you did like them, but you didn’t finish them, you can return them! They will either refund you, give you store credit, or donate it to animals in need.
The store is also a site of foster/​adoption pet events, which shows their commitment to the community. Now, if only they would carry Orijen dog food so I don’t have to go to Bogie’s … :)

I love this place!!! Staff is incredibly helpful, friendly, and knowledgable. I came here when I got my first puppy and they were able to guide me through the whole process, from how to potty train to what types of food to give her. Another perk about this place is that you can return the food at any time of your pet does not like it. They also have a wash station in the back so that you can bathe your pet! I have yet to have a bad experience. 5 stars all the way!

I just have to say, I wish I would have stopped at Pet Food Express before hitting up Petco & Petsmart.
It’s a lot smaller than the other stores, but very well organized, and clean. Plus they have an amazing staff, who are friendly and knowledgable.
I was helped by Dana, and she was awesome! She gave me all kinds of advice on puppy training, and directed me towards different products, based on my puppy’s needs. She spent about 20 minutes with me, patient as can be, and was genuinely nice and friendly, and provided the best customer service!
I also noticed in the back, there is a pet washing area, so if you live in an apartment like me, this will definitely come in handy for bathing your pet (s).
Will definitely be back! Thanks for all the help Dana!

***BAD PRODUCT***
The store is very friendly but I am writing in regards to a product they are carrying. I wrote an email to the President of Pet Express to advise them of this product.
There is a cherry flavor rawhide. My dog loves them. I’m not sure what happened to the last batch but my dog chewed it up like paper. I have never seen a rawhide like that before. It really likes like pressed paper! The ones I bought before did not look like that at all. I am not sure if they changed the vendor or maybe I never noticed before. I’ll attach a photo in Unilocal but I am pretty sure it’s not safe for dogs to eat pressed paper.
If this is normal and it really is rawhide, I’ll be happy to delete this post but I think people should be cautious about this product until I hear back from President of Pet Food Express.

Very friendly and above all, knowledgeable staff that are readily available to help you find what you are looking for and to make sure you are happy with your purchase.
The store is very clean, well organized, well lit and the store employees are very friendly. Lots of great natural pet food, toys and products that are awesome!

Jeremy Jeremy Jeremy! He is totally awesome! Give this guy a raise! Super informative, my sister and I had questions about non-​gmo dog food and he went through each food that related, answered all of our questions with ease and without judgment. We left feeling great about our purchase. Thank you again!
The dog food we chose was K9Natural and we’re excited to try it out.

Moderate-​sized pet supply store carrying pet food, toys, treats, carriers, grooming tools, and supplies. Although they mainly cater to dogs/​cats, they do have a small section for small animals (hamsters/​rats, etc). They also have self-​serve doggy wash stations in the back as well.
Pet Food Express’s selection is smaller than larger pet stores like Petsmart and Petco, but they still carry a decent selection of medium to high quality items — especially dog/​cat food. In regards to food, they carry frozen raw, dehydrated, freeze-​dried, as well as regular dry/​canned food. Store is clean & service is decent, although their prices tend to be a little on the higher end.
They are located along Paseo Padre Parkway in a large shopping plaza. Parking has been tough the few times I’ve been here, and they don’t have any designated potty areas for the kids. The store itself is moderately sized, but the isles are pretty narrow & I found myself bumping into things with my shopping cart :/​
They get bonus points for not selling any live animals in their store & promoting animal rescue organizations. If they had some sort of loyalty program, I’d come here more often.

People were so nice. Explained everything to me; nice since it was first time there. Im a petsmart reg but not anymore. My molly is a pain the back to wash but miss frito toes needs to be clean. This place is heaven for my back and for her. 3 diff shampoos, rinse, and blow dried. Why bring your iwn shampoo. Even 1 with conditioner! Good for dogs with skin issues. you can bring your own if you want but again… why bother. They supply it all even towels. Practically everything is buy 3 get 4^th free. A deal if you like a clean pup like me!
My only concern is they should have a frequent buyer card of some sort. Keeping my receipt for the upcoming shampoos is somewhat. .and I say somewhat. of an inconvenience. Still sooo worth it.